Arnie is the best ever !!! Thank you for your positive and funny energy. Came in with a frown came back out with a smile

Okay, can we talk about dining inside Chick-fil-A for a second? Because somehow this was one of the first times we've actually sat down and eaten inside, and woww. I already thought Chick-fil-A had great customer service through the drive-thru, but our cashier, Serena, was absolutely amazing. She was so kind, patient, and sweet with my kids. The way she interacted with them genuinely stood out and made our visit feel special. Then we sat down, and I was surprised to see employees regularly coming around to check if anyone needed refills, extra sauces, or anything else. They were even walking around offering samples! It honestly felt like customer service from another era. I wish more restaurants and businesses treated people this way. Moral of the story: don't sleep on dining in at Chick-fil-A. The food is always great, but the people made this experience. read more

1/21/26 It's been a great while since Ive eaten Chick-fil-A & I wonder why I stay away. Service is almost always kind & courteous, food is great & prices are on par with other fast food joints. [[HIGHLIGHT]]The stores are clean & well-maintained, what's not to like?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This branch is no different. It is pretty spacious.[[ENDHIGHLIGHT]] I've never visited this location but it looks brand new. [[HIGHLIGHT]]The seating is modern & tasteful.[[ENDHIGHLIGHT]] Parking is free & ample for Pasadena. [[HIGHLIGHT]]The drive thru wasn't too busy & neither was the dining room at around 8 pm on a Wednesday.[[ENDHIGHLIGHT]] When I ordered, the young man who took my order looked like he was under training & appeared a little green. He was pleasant & respectful. My order was ready in no time at all. Hubby & I were going to have takeout but decided to dine in. It was pleasant & our chicken sandwiches & waffle fries were delicious. We appreciate that they serve Coca Cola products, not the competitor. All in all, it was a nice experience. Oh & I like their many choices of condiments (and the packaging) read more

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[[HIGHLIGHT]]Over the years, it has become a theme that Chick-fil-A no longer cares about presentation, cleanliness, kindness, and professionalism.[[ENDHIGHLIGHT]] I am an avid traveler and have visited multiple locations in different states, and I have found that this has become normal within the Chick-fil-A framework. [[HIGHLIGHT]]I have visited this specific location, 1700 East Colorado Blvd. Pasadena, religiously and have found honest disappointment on every occasion.[[ENDHIGHLIGHT]] I'd typically come here because it was the most convenient for me and my family, but the time spent visiting this location was quickly lost times 300 for every negative impact procreate and projected by the Chick-fil-A employees. Just a recap, the majority of the Chick-fil-A employees I've encountered, except perhaps two people (whom I did not personally meet), were rude, disingenuous in their manner, and unprofessional in their speech. It was appalling. Most visits ended with charged cards, missing food, hair in food, inaccurate condiment amounts (heavy complaining if you ordered any condiments at all, as if it were a crime), and a filthy interior dining area. [[HIGHLIGHT]]The bathrooms were frequently unclean and typically covered in urine and feces.[[ENDHIGHLIGHT]] The food quality and temperature were always a hit or miss. It was either hot but not fresh or cold, old, and stale tasting. It was on a few occasions when the food was hot and fresh. What was interesting is that the operating manager, who never seemed to be present, always offered treats and rewards for the inconvenience as well as for being a long-standing Chick-fil-A member, but it was ultimately all in vain because what a loyal customer wants is a good and consistent experience with fresh, hot, quality food, positive and professional customer service, and genuine sanitation, as this is an establishment where people eat. No one nor their family should ever have to feel cagey for asking for or ordering their meal... Why else are you in business? To take people's money and treat them with the ugliest sense of entitlement. It is giving chattel slavery. The employees need to be cleared out of this place, and a massive project on how Chick-fil-A intends to do and be better in honest and fair business practice commenement; otherwise, please take the narcissistic war tactics and close the franchise entirely if this is how you are going to operate. Lastly, the only two things consistent here were the shoddy disservice and the good drinks! read more

[[HIGHLIGHT]]This location is always clean.[[ENDHIGHLIGHT]] Every time I come in here I'm always greeted by Arnie. He has consistently been such a joy over the years whether I come here to meet with friends or with my family. I've appreciated his hospitality which makes this my favorite location to dine in. Thanks Arnie! read more

Chick-fil-A - Iced coffee - Fast Food Near Me - Pasadena, California

Went on a Saturday around midday. I've been to plenty of chick fil a's and I've never had this experience before. There were probably 30 cars in line. The line would absolutely not budge. It was the slowest chick fil a I've ever been to. I started playing my toddler's video on Bluetooth to keep her occupied and it went on for 23 minutes from getting in line to receiving my food. I asked to add Mac to my order after I had paid to the same lady who took my order and they couldn't find my order so I ordered it when I got to the window. The food itself was subpar. The fries were so beyond salted it was inedible. They were also obviously fried in old oil and tasted awful. And they only gave us 1 straw for 2 drinks. Again, I've been to many chick fil a's and this particular location is not keeping up with the chick fil a standard. read more

Have to give credit where credit is due. Just wanted to commend Serena and Arnie for their exceptional customer service and genuine kindness! Had a-lot going on that Wed afternoon and they both brightened my day!! They were just genuine human beings and I am very much grateful that they were in my atmosphere when I needed it. It is those small gestures: whether it be cordial smile or a ,"cookie," that can do wonders!!! Thank you again!!! read more

Great experience with Arnie. He helped us get settled in while we waited for our order. His help was unexpected. Very friendly and welcoming. Thank you Arnie! read more

It's one of my favorite places to go to at any given day . [[HIGHLIGHT]]But recently in my last visit , the place was chaotic[[ENDHIGHLIGHT]]. What in the world is happening back there. [[HIGHLIGHT]]Everyone in the kitchen was so darn loud . Yelling at each other , almost like they are told to celebrate every single order[[ENDHIGHLIGHT]]. Seriously, in an effort to be great it's losing its greatness for what it was once known . " Quit the clowning around and get cooking ". read more

Fast Pick Up service.! Food hot! Staff friendly! Not easy access but not to bad all things considered

The good: All of the employees were very cordial and greeted every guest that came in. Two employees came to check on every table at various times which I appreciated. The bad: I ordered the kale crunch salad however it was only half full. I'm not sure the reason however it was soggy and not too tasty so I will not be ordering it in the future. read more

My grandma and I came in to enjoy lunch. Arnie was so kind to both my grandma and I. He showed genuine interaction. He showed care.. and a beautiful dine in experience. It's not everyday a "fast food chain" shows exceptional human interaction. Arnie exceeds and is a great example of who Gods children are. Thank you Arnie. read more

I was interested in stopping by and seeing what this location at the intersection of Colorado and Bonnie Avenue had to offer. It is a nice area to walk. The patio side is a great place to eat, study, and read. The food was okay. I'm not sure what I was expecting. The waffle fries had no flavor. The nuggets were crisp and tasty but expensive. I also tried a kale salad with the Chick-fil-A dressing and it was all right. I did have a large cup of coffee which was very good. Service was good but almost mechanical. I know it's fast food but I do like people to be themselves and show personality. Chick-fil-A has its identity and they are known to be very consistent across many locations. When I go back to this location I will order the original chicken sandwich with the waffle fries. [[HIGHLIGHT]]Because this establishment is across from the college, this location is very popular. The drive-thru is always busy![[ENDHIGHLIGHT]] They have a large parking lot in the back off the Bonnie Avenue entrance. It can be expensive. Pay attention when you order! Rose Parade friendly! read more

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[[HIGHLIGHT]]Very nice place.[[ENDHIGHLIGHT]] Would definitely come here again, service is quick and reliable, not only that but the associates always go above and beyond to make customers happy. Rate the food a 10/10. read more

Chick-fil-A - Egg White Grill Hash Browns Chick-fil-A Lemonade - Fast Food Near Me - Pasadena, California

I went here yesterday as a result of waiting for somebody that I gave a ride to another restaurant, who met another friend. I am glad they have a parking lot here. Parking in Pasadena usually is not good or fun. I was here early enough to still get a space right before it got busy. On arrival to the inside, a lady name Aadobi (hopefully I got that right) was holding the door open and getting people. She was really sweet. The restaurant was clean inside and outside. I loved that it was Nov 18th and they were playing Christmas music already! The person at the cashier that took my order, she was really sweet and helpful as well. I ended up ordering a 12 piece nugget, medium waffle fries, and a medium drink meal. My dipping sauce choices were 2 CFA & 2 bbq. My drink of choice for the meal was 1/2 Dr Pepper, 1/2 Cherry Coke. I also got a chocolate fudge brownie for dessert. Everything at this Chick Fil A was super tasty. I was here waiting for a while for my rider to call me to be picked up. So I ended up getting a full Dr Pepper refill. Aadobi was the one who got me my first refill. I finally got the call and has finished this drink too, so I got 1 more refill to go, which was the Hawaiian fruit punch. This was a great visit. Friendly workers, I was not rushed, great food and drink. I was so glad I stopped by here! If I am in the area again I will definitely stop by. Highly recommend!!! read more

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First was the order. Wait in line simple order. #1. Sandwich fries drink. I do ask for extra pickles. Lines backed up. People told to pull forward and wait for their meal. Go watch the place. It's like a McDonald's. Pay the guy. Very disorganized. Get my drink. Asked to pull forward and wait. Other people behind me with big orders passing through. Finally get my order Drive off. Don't check my order. Well I go for a fry. Warm. Not close to fresh. Get home Bun chicken. Even when specifically asking for extra pickles. No pickles. Why did your person ask if I wanted sauce or extras? Yes. Extra pickles. I thought you were like in n out. Not even close. I called got your dead end line. Waited 48 hours no call back AS PROMISED, if I were to Ho again I or your customers better check your order. Speaking of your terrible service you our complaint process stinks. It's more of dissuade service. Make people wait get tired of the process and no complaints. Text the Pasadena store? I need the store number but nobody answers. Your store is a joke and if they are all like this your chain is a joke. A chicken serving McDonald's closed on sundays. Boyd Zumwalt read more

Chick-fil-A - My order from chick fila - Fast Food Near Me - Pasadena, California

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We came here for a quick last minute snack. Leaving a review because the night staff and the manager, Arnie, are fantastic people. Super nice and didn't give us attitude about placing an order 45 mins before closing (unlike some other restaurant). [[HIGHLIGHT]]An additional plus being able to enjoy our meal in peace without anyone rushing us to leave.[[ENDHIGHLIGHT]] read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

I very rarely write reviews but OMG, Arnie blew me away with unbelievable customer service so I needed to rave for a second. It is so rare for someone to make you feel so special and brighten your day the way he did. My son had just won his little league game and Arnie was high fiveing him and refused to let us clear our trays from the table. I will remember his kindness every time I drive by this place. You are one of a kind Arnie! Keep brightening peoples day because it means a lot. read more

We dined in on a Monday evening, drive thru had a little line but none inside. We ordered promptly with a kind cashier and got our food so fast. It was hot and fresh. [[HIGHLIGHT]]Our night was made by the kind workers that were keeping the dining area spotless![[ENDHIGHLIGHT]] RJ took his time to check on us, had lovely conversation and cleared our tray. Exceedingly kind and considerate service all around! read more

Ordered online via the app and picked up at the drive thru. They have a drive thru system where the worker comes out the door to give you the order and I prefer that so I dont have to bother getting close to the window. I ordered the waffle fries, the chicken deluxe sandwich, and the cookies and cream shake. Everything was so good! I know Chik Fil A is more of the pricy fast food spots but its worth the price because the food genuinely does taste better especially the quality of the chicken. Fries were crispy and not too salty, the sandwich came with lettuce pickles and tomatos, and the shake actually surprised me. It was sweey and creamy, one of the better tasting ones. They also gave me a brownie and it was not bad! Would come by again! read more

The food was so good, I love, love my Cobb salad and my husband and son enjoy his spicy deluxe chicken. The service was extremely good, a gentleman was very nice checking if we had anything we needed, very courteous. The place is super clean and the bathroom the same. It is very big with AC and cute decor. Also have a big Parking lot. read more

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Can't ever go wrong with Chick-Fil-A... am I right!? I am right. Let me explain why. I've been going to this specific Chick-Fil-A location for the past five years. Ever since I moved to Pasadena, this has been my go-to-spot. Perhaps it's because of the "my pleasure" responses, or the cute cow icon that I am greeted with each time I drive up to the window. [[HIGHLIGHT]]Regardless, the environment of this location is amazing![[ENDHIGHLIGHT]] That's not the reason why I am giving this place 5-stars... nope. The reason I HIGHLY recommend this location is because of Katilin. *I hope that's her name. She works the morning shifts during the week days. She is perhaps the kindest person I have ever spoken to at a drive-through window. Not only does she carry a genuine smile on her face... she goes above and beyond to ensure I have everything I need. Also - big shoutout to Arnie. First time meeting you today. You're a real one! *I shall be continuing my relationship with Chick-Fil-A because of these 2 amazing individuals! read more

My customer service experience with Chick-fil-A is always excellent. Whether I order in the drive-through when I go to college early in the morning with my mother and sister or I want to stop by to enjoy a relaxing lunch. The chick-fil-A employees are always very attentive and make sure the orders are correct. With kind smiles and greetings. I can't complain. It's especially refreshing that they are patient and empathetic with those like myself who are visually impaired. And need more time to consider the menu options. I really appreciate that they take their time and patience with me. my favorite food is the spicy deluxe. And nobody can beat the waffle fries. Or the mac & cheese. My favorite beverage is the strawberry hibiscus lemonade. I think it's awesome that they employ lots of young people around my age or younger. I even made a few friends. keep up the good work. and God bless. read more

I always get breakfast here every morning! They have the Best staff especially Rebecca in the morning shift, she's always so happy and friendly! read more

Chick-fil-A - Chik minis - Fast Food Near Me - Pasadena, California

I've been coming here for more than a decade, and the service is always excellent. They have gone above and beyond a few times before but today I missed breakfast by a minute and the sensor on the mobile app didn't register that I was close to the restaurant so they just gave me a free lunch item . I wish all establishments would have this great of a service. I actually think that every young person should go work at Chick-fil-A to understand what great service means. Kudos to this branch I'll definitely be coming back many more times in the future. read more

This is the worst drive thru ever, it's so slow and omg count on being late if you have class or work. Ridiculous

I just left chick fill a and I ordered a side kale crunch salad. Once I got home and opened it it wasn't even filled halfway. This is unexceptional. I also ordered an eight count grilled nugget that goes into my kale salad & there's more chicken than actual salad... read more

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Wow, what a warm welcome from Rayden! Nothing says "enjoy your visit" quite like eye rolls and a visible attitude. [[HIGHLIGHT]]We were actually planning to sit and soak in the ambiance, but it's hard to relax when your cashier looks like serving you is the biggest inconvenience of his day.[[ENDHIGHLIGHT]] Yes, we asked for a refund--sorry for assuming that might be part of the job and not a personal attack on your wallet. And heaven forbid we asked for extra ice. I mean, it's not like Rayden personally harvested it from a glacier or hand-carved each cube with love and care. Just amazing customer service all around. Thanks . read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

I love this place very much because the chicken nuggets, fries, the diet lemonade, and chicken grilled sandwiches here are the most delicious in town, there was good service, [[HIGHLIGHT]]nice ambiance, and upbeat music[[ENDHIGHLIGHT]], too. read more

Chick-fil-A - Chick-fil-A. - Fast Food Near Me - Pasadena, California

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The passed two times I've ordered delivery for a Jalepeno RANCH SANDWICH the ranch is not in the bag. I am extremely disappointed it is the whole point of the sandwich. read more

Overall pretty okay. Customer service errors on some of the few times I've gone tho. First time I ordered a brownie and after leaving the area realized it was missing from my bag when I reached for it at home. Had to drive all the way back for it, waited in a long line only for them to give me it with no apology or anything. On another occasion, I ordered a sandwich and what I assumed was small fries and a side of tap water. I was charged for the whole meal (didn't know tap water counted as a soda) plus was charged for "extra small fries" on top of the regular sized fries I didn't order. This wasn't relayed when they repeated my order but the number sounded off and I didn't check the receipt in time (by then I was home)... I guess customers need to double check receipt and bag regardless of what's repeated verbally read more

I wanted to try their new chicken sandwich: the Honey Pepper Pimento Chicken sandwich. It's only for a limited time. Your choice of regular, spicy or grilled chicken filet, topped with pimento cheese, pickled jalapeno peppers and a drizzle of honey. I enjoyed it. I hope they put it on their regular menu! Not too crazy about the waffle fries, but that's ok. There was a massive line of cars at the drive-thru and we were able to get in and away pretty quick. Thank you Pasadena store for expediting the ordering process and bringing our food to the car with a smile! read more

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3 stars Chick-fil-A delivers a solid chicken sandwich. Decided to try their honey pepper pimento chicken sandwich today and was a little underwhelmed. The chicken was great, bit the sauces were way too sweet for my liking. Service is great as usual. The employees there were definitely hustling. Will definitely be back when the craving for a spicy chicken sandwich comes back. read more

Chick-fil-A - Honey pepper pimento chicken sandwich - Fast Food Near Me - Pasadena, California

Update: I responded to their PM but unfortunately, it went no where since they didn't respond further. ------ This location doesn't honor and rude to their customer. We were in the line for drive-thru and our line was 4 cars late than the other line. Once we got the the person who took our order, her name was Ms. Azlan, we aksed nicely why our line is so slow. She mentioned that it was due to the trainee. And we asked nicely, what was the issue that the trainee took longer time. And Ms. Alan said that we are rude to ask that and refused to take our order. I would suggest, instead of being defensive and refuse to take our order, that best way to answer this is to apologize if any inconvenience happen and that they appreciate our patience. Ms. Azlan said she is the training director. We spoke with the manager and she confirmed that they have the policy to refuse service when they get upset with customer. The manager did apologize. My suggestion, just be mindful of the employee feeling if you want to be served here because their feeling is more important than their customer. read more

Chick-fil-A - Communication that goes no where - Fast Food Near Me - Pasadena, California

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No matter what location you go to. You always hear "my pleasure" and very well-mannered and cheerful staff. This location was no different. The team was very helpful and hardworking. It was my first time eating Chick-Fil-A in 3 years as we've been living abroad. It was certainly worth the wait. We really enjoyed everything we ordered. The chicken sandwiches were on point The chicken tenders and nuggets were delicious I got one of each sauce in order to try each one. Our favorites were the Sweet and Spicy Sriracha Sauce (My wife's favorite), Polynesian Sauce (My favorite) and the Chick-fil-A Sauce. I really like how the kid's meal comes with milk and a book My only complaint is there was too much greasy on the packages of the fries and sandwiches. I thought it was because the food was too greasy, but upon a second glance. It appears the grease stains are greasy fingerprints. I'm finally putting my criminology major to good use This is not a big deal for me, but presentation wise. It doesn't look good getting a box of food looking all greasy. I haven't seen that much grease on my food since the last time my Mother in law cooked for us Service is good Food preparation needs some work. FYI: Check in on yelp and receive a free cookie Cool Fact: This Chick-fil-A is a black-owned franchise. P.S. The Lemonade is so good read more

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Amazing service from my server Jaslene R. She was very happy and accommodated to all my needs, you can tell she really cares about doing her job well. She's definitely a great part of the Chick-fil- a team. read more

Marylou was the best she gave the best service and was so helpful. Genuinely felt happy coming in to get my food. She was amazing!

Brought my friend here to Chick-fil-A since he's visiting from the Philippines, and one of the places on his bucket list was this restaurant. We were greeted by Arnie, and wow.. Arnie's the best! Excellent customer service from start to finish. He was so friendly and made my friend feel truly welcomed, which made the experience even more special. The food was great as always, but Arnie's hospitality really stood out and made our visit memorable! read more

Probably the best Chick-fil-A in the area. Just wanted to point out that ever since I've been to this location, the manager gave my friend a free dessert gift card for wearing a nice jacket and an employee gave me a free ice cream. I'm not saying to expect that, but it shows how much they care about their customers. Overall they always give great customer service and the food is consistent. read more

For the last 3 years I've been coming to this Chick-Fil-A regularly. I'm always blown away by how kind the workers here are. I'm a PCC student. After class today I stopped by to get breakfast and in line at the drive thru I found out a friend's mom was diagnosed with terminal cancer. I had just started crying when I was pulling up to the window and the sweetest woman handed me my order. She said she hoped I had a better day and shared with me that her mom always tells her its okay to water your eyes because that helps the flowers bloom. I'm not gonna lie it made me sob harder but it really touched me. If that was you, thank you so much. You have no idea how much it meant to me. read more