Anyone who owns or who plans to open a business should visit Chick Fil A Pasadena and meet the owner, Adaobi. This woman does customer service better than anyone! And, I met her when she appeared to be an employee who was taking orders in the drive-thru. I had no idea she was the owner. That's how you do it! read more

Arnie is the reason why this Chic Fil A is very delightful, he makes sure every person seated is handled with care and hospitality. Its hard to find the right people who cares about your experience, and Arnie is a perfect example of that! Thank you so much Arnie, we will be back just for your hospitality! read more

o8.o3.2o23 Someone took my order! That was not nice. I usually do mobile order during lunch time since there's always a crazy line at this location, esp during lunch time. My orders are usually ready, either already sitting at the pick up area or they were just bringing it out. Today, I waited and waited, and I saw a lot of ppl ordered salad bc I see the staff prepared many trays of salads and one staff is bagging them. So I waited for 10mins. I decided to ask if they can check my order. So they checked and that it was already prepared a while ago... but I never got it and I didn't see it at the pickup area. I saw one when I arrived but some guy was getting ready to grab it so I assumed it was his order. I also didn't see the tag bc I didn't have my glasses on. Anyway, they checked and told me someone else must have took my order. I heard the staff bagging the salads said oh I can prepare one for her right now. While the other staff was sitting putting the order in the system, he already got my order ready. That was probably a minute from finding out to bagging it. They deserve a raise! Though I found a bug in my salad...thanks for the extra protein too. Haha I really appreciate the awesome services! read more

Simply the best chick fil a ever!! Customer service top notch. Service excellent. Ambiance clean even with the many students that come from PCC. read more

Our family loves Chick-fil-A. It's also great for catering and I've never heard anyone complain about the chicken!!! Chick-fil-A sauce is one of the best but my kids also love the ranch. I think the spicy chicken sandwich is so good and I will keep ordering it every time! We also love the Christian surface friendly atmosphere! If you say thank you they always say "my pleasure to serve you!" Try it next time .. it's fun! read more

I just placed a huge catering order and down to the wire, they communicated with me promptly and made last minute accommodations without a hitch. This kind of customer service is unheard of. I am so impressed with this location and the service they provide. Thank you so much-I appreciate it so much! read more

Visited the Pasadena location, which to our surprise was empty. Granted, it was about 2:30pm so that is probably why, lol. The service was prompt but what I found impressive was the layout of the CFL. This is like the Jiffy Lube of Chick fil lay's. Essentially, it is one long drive way to the Drive Thru, so you will not be in stuck in the street in a large queue. The design allows for plenty of in store ordering, so I you wanna take a break and sit to enjoy your food, boom! Everyone at CFL is always courteous and accommodating. The perfect business model. I share photos but it really just wrappers, so maybe next time. Keep on Yelping. read more

Amazing service super attentive staff I know CFA staff are supposed to be kind but the people here make it feel genuine, definitely will revisit this location read more

Food was great, good quality and great flavor. The restaurant was clean and the staff were very friendly. I definitely recommend this location. read more

Service was great!! Stephanie helped us out in the drive thru and had the best positive attitude I've ever experienced!! Will definitely keep coming back to this location even the gentlemen who handed us our food was pleasant! Food was great as always read more

Went through the drive-through to pick up lunch for three. One of our items was the Cobb salad. I asked if we could get a second different dressing so could pick fav. Told me I could either exchange or pay $0.55 for a second one. It's not about the $, but it is about having a $40 drive through order and not getting a second dressing. I'm done accepting ridiculousness and am going to start voting with my $ and being intentional about where I spend it and where I don't. You should consider changing your policy. read more

Finding parking at this Chick-fil-A location may be a little difficult. However, I knew I wanted to visit again after two horrid experiences at other locations. I am glad I gave it another try, because this location is how I believe the others should have been run. I ordered my usual Spicy Deluxe with large waffle fries, and this one actually came with a normal amount! I also ordered a Grilled Chicken Sandwich, and the sandwiches overall tasted as expected. I have to admit that on the grilled chicken sandwich, the grilled chicken felt a little flat and wimpy. I didn't enjoy this too much. I generally also order Chick-Fil-A sauce, and I found the addition of a honey mustard packet to be comical - almost like a suggestion or reminder of my toxic addition to their signature sauce - but no I will not be changing my condiment of choice! read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

It was clean. The food came quickly. And Arnie deserves an award for how he entertained us and all the other customers. read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

Great if you dine in. Everyone is friendly and helpful. If you order delivery (Ubereats), there's always something missing - which might be on the driver too but it's frustrating dealing with Ubereats for a missing apple juice, sauce, or waffle fries. read more

I came to Chick-fil-A after a long day at school and ordered a 8 piece nugget meal with a drink, I got the fries only, but I did not get my nuggets or drink. It was on the receipt so I basically only payed for fries read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

I have provided my receipt and what I received. I wanted a spicy deluxe meal with pepper jack cheese yet that was not what I received. Along with the wrong drink I wanted half lemon-aide and half tea I got a coke. Hadn't been back here in a minute because my order is never correct. I decided to give them another spot and once again it's incorrect. read more

Chick-fil-A - My receipt of what I ordered - Fast Food Near Me - Pasadena, California

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The nuggets are burned and it's overpriced greasy fast food. Also incidents of salmonella when they undercook the grilled chicken sandwich.

What's up: We were in the area picking up wine and wanted to grab some Chick-Fil-A since there was one close by. A mobile order was placed ahead of time but we turned into the wrong driveway and ended up trapped in the drive-thru lane. Guess our carry out option is turning into the drive-thru one instead! Parking: Parking was decent around 4:30 pm. We don't come to this location very often but apparently they block off their second driveway and dedicate it for drive-thru only. Makes sense, but would have been helpful if there were signs like "drive-thru only". So note to self, next time, use the driveway closest to the building. Environment: Despite the long line, drive-thru wasn't really that bad. It went fairly quick and the staff members we interacted with were friendly and easy to talk to. There are 2 lines for the drive-thru and placing your order ahead of time helps the line go faster! What was ordered: - Grilled Chicken Sandwich (tasty, but I like the classic chicken instead) - Medium Waffle Potato Fries (portion size looked a bit small, but it was nice and crispy) - Cookie (so yummy!) Yay/Nay/Meh: Yay. Overall, the drive-thru experience was not too bad. The line went quick and the food was good. Ordering ahead of time is key and the app makes it easy to do so. Credit card payment via the app! read more

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I don't often go to Chick-fil-A. I went to this location today because I was running an errand around the corner and got hungry. I ordered a sandwich from the drive-thru. I've gone to the bathroom 7 times since. I'm in bad shape. It's really bad. Burning. Chick-fil-A poisoned me. read more

What a phenomenal job these team workers and managers do to run this show. Always a lengthy line that is so coordinated, never a long wait, delicious foods and workers that finish off with my pleasure! The food is always cooked to perfection here and their lemonade is quite delicious. Why no pictures, because before I could get to it my bf already started eating. Lol... sorry next time! What I will say is rain or shine and I mean heat... these workers are always outside to treat you. I personally could not do that. So thank you Pasadena Chick-fil-A you guys do an amazing job and most importantly thank you for giving of yourselves and putting up with us customers during this crazy time! I'm sure many of you are exhausted and overworked due to Covid! read more

Chick-fil-A - What the line started off as. - Fast Food Near Me - Pasadena, California

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Love this place, staff universally great, but in recent times, they play these generic non vocal songs, like riff driven theme songs. They are insanely repetitive AND are in constant rotation. I prefer bland pop to this lazy, dehumanizing trash. read more

Excellent service and food comes out fast! Very clean inside and customer service is A+! Check in for a free cookie. One of the best chick fil A in the LA area for sure! read more

This particular Chick-fil-a was clean and friendly.The food was amazing it fulfilled my cravings. The Workers were Nice and said hello when I walked in.Great for kids! They have coloring sheets and included with crayons! read more

I truly dislike this location. They always have some sort of policy in place whenever something goes viral or if you ask them to modify. They give excuses as to their management is strict on these things or whatever it was that this guy said. Well today, as much as I did not want to go, I really wanted the iced coffee with shake base. Turns out they don't do it there because "it's a management policy". Same as when I tried ordering a wrap and asked if they could sub the regular chicken for spicy and they said they don't do that there. I'm always telling them, it's always something at that location, whether a "policy" or a modification orrrrrr their poor attitudes during peak hours. Like I understand you're by PCC and you may get so much traffic, but why you mad at me?! It's so crazy to me how they're literally the only location that gives me shit. Always, never fails. Since they could not make the iced coffee, I asked for an ice cream cone and the male employee put that I wanted it in a cup, which wasn't even the issue. They were sweeping their floors and they had the ice cream near the trash can and a lot of other food, and the guy proceeds to empty the dustpan into that same trash can and touches the cone. The male who was handing out orders, proceeded to hand it to me like he didn't just see that happen! So disgusting. I find it funny how every chic fil a is able to modify and serve the iced coffee without issues, plus one of the girls I know who works for chic fil a said corporate sent out a mass email to all locations about the iced coffee potential traffic due to it going viral on TikTok, and showing them how to ring it up. But this location always gives you shit and I'm sure lies about not being able to do it because they probably just don't want to. That's my assumption. I could be wrong, and so if it is in fact management, then they're a bunch of dumbasses!! Those employees are rude and more often than not have a nasty ass attitude. So I try to avoid it at all costs. read more

Since we've only gone here during COVID, we also take the drive thru and the staff are INCREDIBLY nice and helpful. They always make us feel welcome and are very efficient and organized. The line in the drive thru is pretty long, but it moves relatively fast most days. The food here is great, and my kids love Chick-fil-A. The food is served hot and freshly made to you. One of the best Chick-fil-A experiences I've ever had!! 10/10 recommend! read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Pasadena, California

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Amazing experience!!!!!! great service and food by the workers with such a great attitude!!! Josh and Hector give the awesome smiles that every chick fil a server should have and even better thank you so much josh and hector for the amazing service read more

Wrong order received and no one would own up and take responsibility. Another fast food joint not worth my patronage.

Service was just absolutely top notch! It was a clean store and everyone was very friendly. Chic Fil A always has excellent customer service but this time it was so great that I jumped to write a review the second I left. They're really on top of making sure you have a good experience. Mostly I noticed the manager - I didn't catch his name as I was leaving unfortunately but he wears glasses - was very helpful and kind. He even gave me a coupon for a free dessert. Their food by the way is always delicious. Stop by if you're craving chicken! read more

Best services! During Dine-in with family here, there are 5 people came to ask us how is the food, if we need help for refill or more. People are nice here, I like it. read more

Visitation Rights: Been at this location a couple of times. Will definitely come back again. Location/Parking: Located on the SE corner of S Bonnie Ave. and Colorado Blvd. Believe it or not, but this location use to be a Burger King. Well how do you doooo, John. Great fun fact! Before covid, there was a decent amount of parking for everyone. For now, it's basically a drive thru. If you want to eat right away, just park along Colorado blvd or any surrounding residential street. Just be vigilant of the parking restrictions. For the most part, they're mostly 1 hour parking, but later in the day it's freeeee. Wait Time: Don't let the long line drive you away to somewhere else to eat. It doesn't really take that long to get your order. Ambiance/Decor: I did eat inside before and it is relatively clean with modern furnishings. Service: Service was great. The last time I was here the staffer literally walked me through the whole process while I was in my car from ordering to getting my food. She was very nice, friendly, and attentive. Didn't take long to get my food. Very gooood! Food: Must get the deluxe sandwich which consists of a boneless chicken breast, green leaf lettuce, tomato, american cheese (there's other cheese options to choose from: pepper jack and colby jack), and served on a toasted buttered bun or a multigrain bun. Ingredients were fresh and the chicken was moist and yum! The nuggets aren't bad also. It's about the sauce life. Make sure you load up on the sauces. My faves are the garlic and herb ranch, chickfila sauce, and honey mustard. Crispy waffle fries are must get. Crispy and yum! You can ask them to don't put salt on them. Don't forget to load up on the sauces! Food For Thought: Don't mind going to back to get my chicken nuggets or deluxe sandwich cravings satisfied. :) read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

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I've been coming to this location since they opened, but I FINALLY tried their breakfast menu for the first time. I got the Chicken, Egg & Cheese Biscuit and it was absolutely amazing just like all of the food at Chick-Fil-A! But I can't believe what I've been missing all of these years. I got the combo which included Hash Brown Bites and a drink of your choice. This location is constantly busy, but the drive-thru moves pretty fast, so you don't end up waiting very long. If you haven't yet, try their breakfast menu! And make sure you ask for a side of honey for the biscuit! read more

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The food quality is good, but the accuracy has always been a concern for me. Make sure to check your items before leaving. Probably 5/6 times we got the kidseals, there was no kids activity (book/toy/etc...). It was particularly upsetting when I had even explicitly asked if activities were included anymore, and we still recieved nothing. Other times, it does not seem unusual to have a missing side whrn they are ordered individually. I have left survey feedback mentioning missing items, but no reimbursement occurs. read more

Just order Chick-fil-A chicken sandwich meal original and spicy. Criss cut fires and a coke. Excellent crew and great food . Arnie took my order and was welcoming and happy. Left my card inside and Arnie gave it back. Great look out. and Joshua greeted me. Monica and Jake where also very helpful in my other order. Nice and cool environment. I highly recommend this place both for in dinning or take out. Thank you, Marvin M read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

I have not been here for a while, but I got a reward for free mini chicken biscuits. The wait was a long one at 6:30 am. I ordered the biscuits and hash browns. One order of hash browns. When I finally got to the front, the bill was almost $15. I said, "No, I have free biscuits." The associate said I had ordered five. Uh no. Then the manager stepped in and insisted I ordered five. I said, "Maybe five come in the little box, but it's just me. I'm not ordering five orders of hash browns." She's mad and still arguing with me. Talking about that's prolly what I ordered. No, I did not, but whatever. It was a waste of time, because the ants at work got to those biscuits before I did. I did eat the hash browns though. There were about ten of the little baby bite size hash browns in there. read more

I would like to start off by saying yesterday I try to go to other Chick-fil-A... and that one had horrible service from an employee not the manager. There's a reason this store has so many reviews and seem to be true for my first time in the area. So here it goes.... I was craving Chick-fil-A because yesterday I was refused service because it was so late understandable..... I wanted to give my business and what happened.. I'm open. I'm wrong. Please tell me your thoughts.... my feelings if I'm working hard for my money and choose to eat at a franchise, I believe that the way I want food I should be to have it my way. I would like to emphasize that the girls of the counter were super helpful and understanding to be honest they even agreed with me on my side, saying we're not sure why they do it.? I even asked the manager why not because other Chick-fil-A do it it's up to the owner and the owner says NO! The managers name was Laura and she was extremely brief and short. I understand that you're busy here. How hard is it to make my fries fresh and a little extra crispy? I'm not sure what the problem is, but I guess when I pay for something I even offered to pay extra.... And I got a big note. The owner says no.... So Mrs. owner I hope this message finds you and understand that not. Everyone is wealthy enough or capable enough to own a Chick-fil-A but I am capable enough to spend money at the restaurant I choose... I just so you know I will never be coming back here because the customer what they want... at least that's what you've trained your managers to be... this is customer service that the world is really going to the dumps.. I always chose Chick-fil-A because of values. I guess I need to go to canes... You might think this is a petty review this is my first impression of this location and the service side was given. All I want is what I paid for and my food prepared the way I'd like... I guess this is what you get when they want to serve cold french fries... good luck you're gonna need it especially with people like that in your store. read more

Chick-fil-A - Hopefully this message finds this person... as an owner of a Chick-fil-A, especially a franchisee. - Fast Food Near Me - Pasadena, California

Shoutout to Arrnie. He is one of the nicest persons I've met at a fast food restaurant. He was attentive to ALL costumers. He seems like he really loves what he does. And to all the staff too, they all seem very happy and cheerful to do their jobs. Food was pretty good. And they have an outside area to eat, it was so nice and refreshing. read more

Once we first ordered we requested an extra ranch which we had no problem paying extra for, we then pulled up to the window to receive our food and we noticed the ranch was not in the bag so when we asked about it the lady at the window asked the employee did he put it in there and he said yes, she asked for the bag so she could see if we actually ordered an extra ranch and when we received it she then asked for the bag AGAIN. After we pulled off and I started eating my food i noticed it was a HAIR in my food, this was strange to me because the hair is NOT my hair texture and after all we had to go through to get my ranch finding a hair in my food REALLY upset me. read more

Chick-fil-A - A hair in my Cobb Salad. - Fast Food Near Me - Pasadena, California

Best place ever. Wonderful service and even better food! Personally recommend the spicy chicken sandwich with chick-fa-la sauce

I finally got to try this oh so famous chicken sandwhich spot my friends rave about. Oh wow! The chicken was so juicy! And the sauces...I tried a few and can't decide which is my favorite they are all so unique and tasty. Due to COVID restrictions they have everyone wait outside. There is a door from which they bring out orders and take orders. I found it easier to order online once I got there so I didn't have to wait long for someone to take my order and contactless payment. The wait was not long and staff was friendly. read more

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Love chick-fil-a, love their food, love their customer service. Both Adaobi, Katherine & Arnie are wonderful people and so glad I get to work with them for different events! read more