I recently went into Subway expecting a normal, quick experience, but it turned into something uncomfortable. When I tried to pay with a $100 bill, the owner immediately became suspicious and started explaining how people often use fake bills. While I understand businesses need to be cautious, the way it was handled felt excessive and targeted. Instead of calmly explaining a policy or offering an alternative, I felt like I was being treated as if I had done something wrong just for using a larger bill. The tone and approach came off as accusatory, which made the whole interaction feel more like harassment than customer service. There are respectful ways to handle situations like this, and unfortunately this wasn't one of them. It left me feeling unwelcome and frustrated. I hope management can work on improving how they communicate with customers in situations like this. read more

OMG. I just ordered a pick up from this location from my Subway app. I've never been to this one- but it was on the way home from my kids practice. I unwrapped my sandwich and there was a green bug at the end mixed in with the lettuce . I tried reaching the store without success due to it being closed I made the choice to emailed compliance at subway. I love subway- but I don't think I can ever eat it again! read more

Subway - Sandwiches Near Me - Yorba Linda, California

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-10/10 service, kept cancelling order would not recommend. Lazy Service Tried to Uber eats and repeatedly would cancel order simply because it was a big order. Would not recommend at all! read more

I was cheated by the server. She added tip to it and locked the tip on the register and lied to me by saying there was no tip added and just wiping my credit card. When i confronted her after seeing the tip amount shown on printing receipt, she told me that i voluntarily added the tip. It was only 1$ tip but i didnt like her cheating. Be careful! read more

This is the slowest subway I've ever set foot into. It's quite disappointing that they leave only one worker for the whole day, especially during lunch rush very disappointed in the management here. read more

It's lunchtime and there's ONE employee Sadly we arrived as she's making a To-Go order of 5 sandwiches. She tells us that she must finish them before she can help us. Thankfully we are not on a timed lunch hour so we wait When she is finally ready, I order the Daily Meal Deal. It's Monday and the daily sandwich is a Cold Cut Combo. Can't get the Cold Cut Combo because they are out of the meat for it. This was also what my husband was going to order. Would we like a different sandwich? Unbelievable that they don't have the meat for the daily meal deal. We do order something else. The lettuce is brown tinged and the multigrain bread is very dry. Does not at all seem fresh. We get drinks with the deal but it's sadly Pepsi products We both had upset stomachs the next day Probably won't return to this location. read more

We keep trying to give this place a chance but I'm done. They cut costs at every corner. We have been different times of day and they still only have one person working, usually the same woman (owner's wife). They claim the ice/soda machine is broken now for a while so they can make you buy the bottled drinks. They do not take coupons or honor deals on app. My son just wanted a 6inch pepperoni and cheese, nothing on it. For just the sandwich and chips, no drink, it was $16! Not worth it. I'd much rather pay that for a local small business deli with higher quality. read more

I went in for lunch and this guy with medium long black hair asked me if I'm from the grinder app it was really creepy and off-putting I'm not sure what he was expecting but I did not trust his hands being sanitary and his tone was very disturbing. I will not be going back everyone should stay clear of here if you want a legit sandwich read more

This Subway was very clean inside. We ordered online and were having issues with the system. The employee walked us through it and everything started working again. The sandwich itself was very good. Order was perfect but she went above and beyond giving extra of a few items. Quality food and service! Definitely will be back! read more

I tried this place again and it reinforced my last experience. I tried the daily special - a chicken bacon ranch sandwich and I give it 2 stars. Plus the ice machine was broken. My review goes down to two stars. read more

Why is service so horrible here now, they dont let you buy cup drinks anymore even though there is cups, they say bottles only. Before they never had ice, there is only one employee which slows everything down when people order multiple sandwiches. I have given them multiple chances but I am never coming back here again. read more

This is my local Subway shop. I frequent here about every other month when i crave for my usual Sweet Onion Chicken Teriyaki Sandwich. Vegetables are always fresh & the bread are yummy. My fav cookie here is the White chocolate macadamia nut cookie. It's pretty soft, filled w the nuts along w white chocolate, highly recommended. Service here is good and the shop is usually clean. Sandwiches made while you order in a timely fashion manner w clear food gloves. Located next to TMobile and a few doors from Tio Chavez Mexican restaurant, same plaza as El Pollo Loco. Parking is right out front but can be hard since it's in a busy plaza. Download the ap to get offers and deals. read more

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This Subway had the freshest vegetables I've ever seen at a Subway! The cold cut combo I ordered was delicious. The clerk was friendly and helpful. I will continue to go to this Subway! read more

Horrible ownership. I tried to order on the APP and it wouldn't work with the BOGO. Figured app was having issues so went there and just ordered it in person. Now I read reviews to see they don't honor coupons or the APP. I suggest everyone let the franchise know the bad reputation they are giving Subway. Wasn't paying attention while they made my sandwich, got home to realize they put one slice of meat. Yes, one thin slice on a footlong. So little meat it was like they were trying to be funny. And they didn't cut it in half. Won't be going to this location again read more

I arrived with my mailer coupons in hand, and was informed by the lady making my sub that she doesn't accept paper coupons. I asked what kind of coupons she does accept, and she replied, "coupons on the app". I proceeded to download the app, create an account, search for deals and coupon, and showed her the coupon on the app that would apply to my order. She then said she wouldn't take the app coupon because it didn't apply to this location. I was planning on buying 6 subs. I paid for the 2 that we had already ordered, and went next store to Que Vida for the rest of our dinner. Much friendlier at Que Vida. And it smells fantastic as I'm waiting for my tacos. read more

5 pieces of meat on a foot long the guy was rude and said that's all we put, I called another subway and they said they put 20 pieces. Waste of money and they didn't want to give me a refund or give me a managers number. DO NOT COME TO THIS SUBWAY read more

Food was amazing plus young lady when beyond and put extra condiments on the side love it.

Although we live so close that we can even walk there in 5 minutes this location is not so well. Took almost an hour one time to get only 2 sandwiches and did not have any tomatoes. I'd probably rather go to another subway nearby. But sandwiches are good. read more

Service The girl that's made my again had short purple hair I forgot her name. Janna she is the nicest person I ever met. I will come back over and over and agin and agin also bring my friends and family . This is my subway for life Thank you Janna keep up the great work. You give us a fast ,friendly serve and your smile and charming self really makes my night thank you again . I want to also say to your boss or bosses that keep Janna cause her customer service That's she has amount other fantastic things she offer to customers Is hard to come by Ty again Dawn read more

Garbage @ss order ahead footlongs! Got home and saw that they barely put any meat inside even compared to other subway locations I ate at the preceding week. If they're going to try to cut costs and corners like that then they might as well just call it quits and shutter this sh1tty location. read more

Subway - Skimpy stingy cheapskates - Sandwiches Near Me - Yorba Linda, California

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Came here recently. The female employee who was on duty was really sweet, helpful and exercised great care in making our sandwich just right. Will definitely be back if her co-workers are equally as awesome! read more

Do not come to this Subway they are horrible!!!!!Josephine does not get your order correct she doesn't understand English. She gets combative and argumentative. This continues to happen because she doesn't understand English!! This is not the first time this happened and my whole family goes here and we all have the same experience. We live in Yorba Linda and this is horrible way to be treating your customers!!! She was gonna hold my sandwich hostage because she said I didn't select the correct cheese, drink, etc. There are plenty other options in Yorba Linda. And we will go to the Subway by Vons now Terrible terrible terrible- the owners must do something ASAP read more

If i had an a option to not give even a star, I would do so. Every time I order, there is always something missing, sometimes a cookie, sometimes a drink, sometimes different drink and sometimes not even a sandwich i want, i just let it slide by all the time but today I decided to give them a call. Today I placed first order, they missed foot long cookie so after couple hours i placed another order so i can go get foot long cookie this time and I also added another sandwich and left a note and I wasn't feeling well so i had my partner pick it up. just like that sandwich was made the way they want and not followed the note i wrote, or simply sandwich options. I called to mention that this is the second time today I didn't get my order right, and i thoroughly explained what happened then she starts explaining me how she makes her order repeatedly as if i am calling to learn about sandwich recipe, then she starts giving me a lecture like a mother and telling me i am aggressive while she is screaming on top of her lungs and asks me to not be aggressive as if she sent me sandwich for free. Why even open a business if you wanna serve your costumer the way you like your food to be served and lecture them like they are your kids! We pay to get that food and on top of that get lectured at? So to those who decides to go here be aware you can be screamed while being asked to talk to them politely! read more

The worker was very rude. I asked to use the bathroom but when given the 9 digit code, the lock screen was very inconvenient. When asking for clarification on the numbers, the lady said "wait" and finished making the sandwhich. It is not hard to help your customers. id never like to go here again read more

I take off 1 star because you were out of ice on a hot day. To the owner, if your ice machine breaks you need to go and buy ice at the store to fill it up especially on a hot day. read more

I bring my grandkids here after park or trampolines etc. great and consistent products. Staffing can be short just do to labor market but always pleasant. read more

I like this subway. People are nice, vegetables look fresh, it's subway, you get a tasty sandwich, your way, pretty quick. Store is clean. I only eat the frito chips and they always have them. 4/5. read more

Whoever working there is super slow, I spent 30 minutes in line waiting on the guy to make 1 sandwich and 1 borito . How the hell .. I missed my break and didn't even get order my sandwich . Fire that guy lmfao read more

Absolutely worse customer service! They don't take pride in their service or their sandwiches. We loved Subway but not in Yorba Linda. What a shame since we have lived here for 17 years and I disgusted it! Perhaps it's more difficult to find quality workers and they are hiring from the bottom of availability. One star for nothing. read more

I ordered online and clearly mention need to be toasted, but instead we got cold sandwiches in this cold weather.

Had a great experience recently when ordering several platters to go for a luncheon. Belen handled our order and made sure everything was packed beautifully, the sandwiches were all correct and everything was ready to go at the time we wanted. This was my first experience working with this store and I would absolutely do it again in the future!! Thank you, Belen, for your great work ethic and willingness to do such a great job! read more

Wish I could give less than 1 star. WORST subway I have EVER been too. Both owners didn't even know how to make a simple cold cut sandwich, they put 1 layer of freaking ham are you serious? They're excuse was that they are new. So how are you training you're employees when you can't even make a basic sandwich, very upsetting and I will not be back here, don't waste you're time at this **** hole read more

In these times while we are all dealing with Covid 19. It is very frustrating to watch your staff for 15 minutes without a mask on at all and the other wearing it below the nose. It wasn't till I walked in that she put it back on. I will not go to your location at all anymore. The sandwich was so full of sauce it was soggy by the time we got home. I marked the easy box. Not impressed!!!! read more

On 8-19-17, I was thoroughly impressed by the service at this location and specifically by Nathan, my server. Also impressed by the cleanliness and "newness" of the store. To top it off, Nathan made the best Subway sandwich I've ever had, with his suggestion for BBQ sauce with oil which tasted great and did not overwhelm the toasted steak and cheese. Very personable staff. Thanks a bunch. read more

Subway - Verified purchase. lol - Sandwiches Near Me - Yorba Linda, California

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I want to thank Colby for excellent Customer Service and accommodating us. We had an early Breakfast meeting at our new Church location (Crosspointe Church). The meeting started at 8:15am and we needed to pick up our order at 7:45am on Sunday. When we spoke to Colby about our situation, he said, "let me speak to the owner and manager if I can come in early and have it ready by 7:45am." Well, thank GODness they said yes and our order was ready and made to perfection. In addition, Colby let us borrow their warmer bags to keep the sandwiches fresh. Thanks again to Subway management at this location for your flexibility and great hire on Colby. For a young man, he is very mature and has a very strong customer service skill set!! Thank you! read more

Not a fan of fast food, but feels like a healthier option for something quick if you stick to the turkey, veggies and as little or no bread as possible. Nice staff. Quick service. read more

Worst experience ever. I ordered two sandwiches on line. When I picked it up all the veggies were on the side. I never asked for the condiments to be added on the side. Never ordering here again. read more

Love love love this subway soooo clean and always perfect Joe is absolutely wonderful it always feels like I'm family when I walk in Always takes care of me !!!!! read more

Best service from Colby and Michael by far... Very clean inside and fresh produce. Very kind and thoughtful read more

This Location is very clean and very good customer service. Plus Combo specials, you'll get a FREE cookie!!!