I came through the drive through THREE minutes before 10:30 when lunch started and she told me I would need to leave the line, park and get back in line in a few minutes. What happened to customer service, especially at Chick-fil-la? I was very disappointed and left to give my business to someone else. read more

This is a great Chic-Fil-A. Since the menu is the same everywhere, comments on the food seem silly. Instead, let me tell you what I like about this particular location. I work nearby, so I frequent this location for lunch often. The restaurant is always clean, even during the busy times. The staff is extremely well-trained. The management has the ability to hire bright, engaging, and competent staff time after time. Since it is a fast food place, you might think the turnover might be high and that the staff are just young clueless high-school kids (sorry, no offense to hard working high school kids out there!), but you would be incorrect with that guess at this location. Somehow, they retain the same core group of people for years at a time. That's what I like most about this location. When I go in for lunch, I know I'm going to see some familiar faces behind the counter. There are many lunch restaurants nearby, so competition is fierce (and not in a Project Runway sort of fierce). Knowing I'm going to get great service from friendly people in a clean environment goes a long way towards my decision to go back time and again. I guess it's no wonder this Chick-Fil-A is a money machine. Even though it can get busy inside or in the drive through, their efficiency is always very good. I can't think of any time in nine years that I've waited more than a few minutes in any line there. Way to go, Chick-Fil-A on Woodstock Road! read more

Despite living very near this location I had never stopped in, decided to go today. Drive-thru was not busy several workers standing around all with rather unpleasant looks on their faces. No greeting, just took my order, didn't ask if I needed condiments, no thank you or my pleasure, just a grunt and a scowl. Interesting experience from this Chick-fil-A location, won't be back. If you are expecting customer service and a great experience, keep driving to the next Chick-fil-A location. read more

Got our orders wrong and charged all the meals to one of our friend's card after they said it was on them. Very unprofessional experience all around, glad I don't live in that area read more

It is CFA. Consistent as always. Service is great, food is hot and fast, and it is always "their pleasure." Other chains could learn a lot from CFA. read more

Love me some chick fil a. They have actually gotten my order correct lately. There have been some issues in the past with wrong food at the drive through. One time I actually had to sit in the drive thru line a second time since my dog was with me. She gave me attitude at the window like I was lying. Really, I'm going to wait another 15 minutes in the drive thru line for heck of it. Whatever The food is always good though and love the new salad. read more

Luke warm coffee this morning 10:25 am Gwen was kind enough to get me some hot coffee. For breakfast I ordered the Hash Brown Scramble Bowl, but received the Burrito instead and it was cold. I have noticed lately that this particular store has slipped in its customer service. I agree. Their service is slipping. read more

They always leave at least one item out of your drive-through order. Always, always, always pull into a parking space and check your drive-through order before you leave. They have 20 kids working the drive-through but not one of them double checks the bag to make sure everything's in it. read more

I used to love coming to this location, but the past 4 visits have been nothing but problems. Ive gone through the drive thru 3 times in the past 2 weeks, and every time my sandwich is messed up. Also, I ask for sauce, yet i never get any? I got some yesterday, and once again, i had the wrong sandwich in there? It's very disappointing, i'm glad i checked it before i went home. The other time, i dinned in with my mom, and the chicken sandwich was so fried, it was terrible. Luckily the worker got me a new sandwich. There needs to be a better job with the drive thru... read more

Typically we can rely on this location for hot and fresh food with good service. Lately we've noticed that the kids meals tend to contain the 'runt' pieces of chicken --smallest, crispiest, driest, etc. I was surprised to see this actually carry over into my 3 count strips meal. See image. What's up with that?! I know you can do better. read more

Chick-fil-A - Fast Food Near Me - Roswell, Georgia

I have never had a poor experience at this location. I have been on many different occasions. They have been busy, slow, and everywhere in between. Never a wrong order. Highly recommend read more

They do it all extremely well here. Fast. Friendly. Helpful with complicated orders. Give a little extra all the time, e.g., I ask for BBQ sauce and I get 3 packets (BK down the road gives you one). And of course Chick fil A food is the best ever always. read more

Drive through service is amazing, it can be cold or raining, and the staff still smiles and sings when they take your order. Keep up the fantastic service! read more

Best QSR in all of Roswell! First class in Service and Smiles Thank You Chick-fil-A for continuing to raise the bar. read more

Best Chick-fil-A drive thru in town. No matter how many cars, they get us through fast. Best lemonade by far.

I am so over getting my order wrong. Please ask the kids in the drive thru to focus. I'd like a correct order regularly

Staff is Excellent Food Quality, portions and preparation is below chic fil a standards for the past 2 years. Have complained to corporate but seems to have made no difference. Needs new management It's sad that it's our nearest location but we need to drive further to use the one at the Avalon or just simply eat elsewhere. Why does corporate office allow this to continue! read more

Worst experience at a Chick-fil-A to date. Over 22 minutes in the drive thru at 8:15am. Morning crew would let a drive thru car sit at the window for over 4 minutes without every moving anyone aside. My kid was late to school. People in line were honking. Terrible! Oh, and then to top it off, they got my order wrong. I sent my kid to school eating only hash browns. Can't go back. read more

Thurs. Sept. 14,2017. I want to say a Huge Thank you to one of your staff, I arrived yesterday for lunch, my Blood Sugars were dropping really fast. The line to order was 20 people deep. I saw a lady who works at this location, told her my issue, she immediately ran behind the counter to get a sweet tea, came to me and I new I was in good hands. She obviously new the term "Low Blood Sugars", because she did not hesitate one second to get what I needed. She then asked what myself and daughter wanted to eat, took my credit card and brought to us our delicious lunch. I then asked her if she new about having Low Blood Sugars..... she said, "I have a relative who has type 1 diabetes and when you said "Low Blood Sugars", I did not hesitate to get you some sugar. She is totally awesom for her attention to customers. Thank you again. Ellen Breedlove. read more

Beware this is the ONLY location I've ever been to that does NOT serve any lunch items during breakfast hours. All other locations are happy to drop a sandwich in the frier before 11 AM - read more

We were met at the drive through by a person rather then a speaker and a menu board. Service was fast and food awesome!

This is hands down the best CFA I've ever been to and a model for all other locations. The staff here are amazing and they operate more like a full service restaurant than a fast food chain. Orders are brought out to you, routine rounding by the staff asking if you need anything or would like a refill. Always have a smile, the service is prompt, and like the other reviewer said have managed to retain the core staff over several years. Could not recommend higher! read more

This is a great place for kids (and adults). The service at this location is great! We went with our 2 year old and her 3 year old cousin. They have complimentary cups of Cheerios for the little ones which is great because it keeps them occupied while Mommy ordered the food. The staff will even bring the food to your table which is a big help when you're schlepping diaper bags and kids while pushing a rolling-high-chair through the restaurant. You can also turn in the kid's meal toys for a small ice cream which the kids love. read more

This is the worst Chick-Fil-A I've ever been to. I've come here several times because the location is convenient on 92 driving between jobs. The girls who work here are usually pretty rude, but the men are always nice and courteous. Every time I order sauces and they type it into the tablet but when I get to the window I get something completely different as if someone else's sauces came with my food. Every time. read more

Great chick-fil-a store. Very friendly retail team and good management. Good food as expected. Need healthier food options - better salads and more soups. read more

The customer service is lacking at this location compared to all the other Chick-fil-A locations I've been to. Usually at Chick-fil-A I feel like the employees want to go above and beyond to make you happy but this location I definitely do not feel that. read more

Love the service at this.chick-fil-a! Great for kids and the whole family. We come on Saturday for breakfast! But, it's good for all times of day. Playground is perfect for kids. read more

Guys, I LOVE this Chick-fil-A location. It's not convenient to my home, but convenient to my in-laws and my daughter's dance class, so we stop here quite often! The staff is annoyingly friendly :) (i'm from the northeast, haha). The thing I love the most, which sounds silly but is a big deal in our household, is that they will give me a fruit cup with no apples which is SO appreciated by my 2 year old. She has a gluten allergy, which doesn't leave a lot of options in the first place. We always order her the kid's grilled chicken with a fruit cup, but she doesn't like apples, so they'll leave them out for her! Not all Chick-fil-A locations do this, so I love them here for doing it! read more

I know it's fast food, but it's the best fast food around. Always hot, fresh, delicious and the staff is eternally friendly, cheerful and super fast while efficient and more importantly, concerned about my order. Never had a bad meal at this place and I eat out alot. Chick Fil A should get an Oscar, especially this particular franchise. read more

Excellent service. They have an average of 88 seconds from start to finish on the drive thru.

I love this chik-fil-a. It's my neighborhood restaurant and frequent here often. I had a less than desirable experience here through the drive thru this evening - which is very out of the ordinary. Since it was out the norm, we decided to call and let the manager know.... Just as an FYI so they can continue to be our fast food of choice. The manager, Preston, went above and beyond to ensure our feedback was heard and valued. He immediately rectified the situation and delivered the utmost care to ensure we left this evening continuing to love our favorite neighborhood restaurant. Well, Preston - you nailed it. Thank you! read more

Whether I use the drive through or go inside, the people who work at this location are always friendly and courteous! At no other fast food place am I greeted with, "May I take your order sir" coming from a smiling person. They extend the same care and respect to my daughter when she is with me. The food is normal CFA and is always good. read more

Bunch of crooks at the cash counter: I got no receipt, no explanation of why I was charged for the extra cup of coke. My advice: BE VERY CAREFUL and request the receipt. If the Manager is interested I can get a record from my credit card company and if they could explain why when I had a coupon for "free fried chicken" I was charged $32 for my family with 2 kids I'm ready to discuss this. Instead of providing the receipt the lady at the cashier just followed me with the extra coke kept telling me that I've paid for it so I have to take it, though I told her I did not order it ! I had 2 kids with me so I did not want to start arguing but my lunch and day was spoilt by those "crooks cashiers". For now I will STRONGLY recommend to STAY AWAY from those crooks to all my friends. I do like Chick-Fil-A but NOT this place at route 92 in Roswell., will NEVER come back again ! read more

My 4 year old and I went to their drive thru this morning. We were in line before 1030 am. When we got to order it was 1031 am. We were told no more breakfast. Despite my son crying and wanting hashbrowns, me breakfast food at 8 months pregnant, the guy stuck to his script. Very very rude. No breakfast, but says sarcastically, you can have all the coffee you want. I told him we were in the line. Very rude again. I ordered something anyway, despite my best judgement, then pulled up to the window. It appeared a manager was there. Very rude after I mentioned it again. Shame on you Chick Fil A! How hard would have it been for you to make an exception knowing the situation and hearing and seeing my young son and me. No apology, nothing. Christian establishment, I'd expect more empathy or something. We spend at least $50 a week in your locations. Beyond disappointed!!!! Will not be back. read more

guy who looks like a famous tiktoker was nice and cool. cookie was not warm tho. was very disappointed. wondering if all cookies come like that. avalon cfa has the best warm cookies read more

Great team here. Friendly and helpful. Store is always clean. Just placed a large catering order and all was smoothly executed by their team. Thanks for the refreshing service! read more

Many times during the week we order using the drive thru window or counter service in the morning. Usually there is a female employee working who sings while she takes our order. It is definitely for her pleasure and not mine.... the customer. In my opinion It's extremely unprofessional and in your face! I've never encountered this at any other Chick fil a or other restaurant for that matter. Chick Fil A is such a well run business i just don't understand why this behavior is tolerated. Other than this....service here is great. read more

Great area for quick, tasty food. I'm always here eating with my friends and family. However, the past few times I have gone through the drive-thru, my orders were not correct. Diet sweet tea instead of regular, sandwich instead of nuggets, etc. Love love love chick fil a, but this could be greatly improved! read more

Arguably the fastest drive-thru on the planet. Happy employees, prompt service, great atmosphere, and, of course, delicious food. So far, the best Chick-fil-a I've been to. read more

So unbelievably condescending and rude in the drive thru. Talks to you like she's annoyed you're there and you're wasting her time. I'll go to another CFA from now on. read more