Chick-fil-A is technically a fast food restaurant, but it's really so much more than that. The food is actually made-to-order and most everyone working there are truly giving their best everyday. PRO TIP: Use the mobile app to place your order as much as possible! It can be used for drive thru, curbside, carry out, and dine in. You earn points toward free items FAST and you can make SURE you get your order right every time. Perhaps most important, it can SERIOUSLY speed up the drive thru line because it completely eliminates the need to look at the menu and tell the order taker what you want. This is huge for this location since it has such a small drive thru! So please, if you're going to go through the drive thru, take a minute and place your order ahead of time. You'll save yourself some time and keep traffic flowing on State St. read more

Driving from San Luis Obispo to Los Angeles...I was craving so Chick-fil-A. Searched Google for a near location and there was one in Santa Barbara. The food was great. I got the 12 ct chicken nuggets, waffle fries, and a root beer. It hit the spot. The restaurant was very clean and had a lot of seating. The workers were very respectful and kind. The manager (I think) Sean had great customer service. So if you want a quick tasty meal...stop in for some chicken. read more

I am so impressed with many aspects of Chick-fil-A! They recently opened and so it has been very popular with all the customers coming in but they handle the crowd in an efficient manner. Their customer service is exceptional especially considering it is a fast food restaurant. Everyone seems so happy and just loving their job. After ordering at the counter when you dine inside, they will find you by name when the order is ready. They make sure you have everything you need and will mostly likely come by your table a few more times to make sure you're still good. They have different sauces to choose from (a special Chick-fil-A one, BBQ, honey mustard, buffalo, buttermilk ranch, etc). I ordered the deluxe chicken sandwich with waffle potato fries. Both very good. If they don't have any mints out make sure to ask for one, they're a perfect way to end a meal =D read more

As always excellent service. Food was hot and out fast and the staff as always are supper friendly and helpful!

Food is so good!!!! The hospitality even better. Lines out to the street, but they make it go fast. This is a great restaurant. And cheap. I recommend you try and you won't stop coming here. The sauce is the boss! A+ read more

Just went to Chick Fil-A on opening day and it was very busy. The restaurant was clean and nice, and the staff was literally standing outside waiting to greet us. Everybody had a smile on their face, and I got through the line quickly. The chicken sandwich I ordered was great, and I am excited to have a chick fil-a in our town. I wish you guys lots of success, thanks for the great experience on your first day! read more

I have been to this establishment a few times and have never been disappointed. The service has been excellent every time and even when I ho through the drive through, the staff was so efficient! Kudos to great employees! I'll definitely be back. Thank you for a great experience!! read more

I was told that I had to pay extra for the Chick-fil-a dipping sauce that comes with the strips, because "we are running low on that one." Apparently, any other kind of sauce came with the meal at no charge, because they were handing them out to people who came to the counter and asked for them. Food was good. The way I was treated was not. read more

Update 3/12/13: I've determined that they only things I like here are the lemonade, chocolate chunk cookie, icedream, and waffle fries. However, their fries can be hit and miss, as they have yet to perfect their cooking technique. Sometimes the fries are too soft and not crunchy on the outside. The breaded chicken is tender but just too salty for me. At first, I thought it was the breading, but the chicken meat itself is salty. One thing I can say, the drive thru is very efficient. The line always looks very long, but you can get from back to front in 7 or 8 minutes. At In-N-Out, on the otherhand, it might take 15-20 minutes to get through a long drive thru line. *** Update 2/9/13: We went back to try their breakfast and use the coupons for free breakfast entrees that they had given us on the first day. The employees were nice, but not nearly as welcoming and attentive as before. I guess I was expecting too much, and it won't always be like on opening day, where they were trying their best to impress. As for the food, their breakfast biscuit and bagel are pretty dry. I wouldn't order them again. The breaded chicken was still good though. *** We had never been to a Chick-fil-A before. We went on opening day during the very busy lunch hour. The place was packed, but the service was still really good. When we placed our order, they asked for our name but didn't give us a number and told us they would bring our food to our table. We were wondering how they would find us, and the woman who took our order told us that she writes a little description of us with the order. That's fascinating that they do it this way. Our order was ready literally before we even sat down. Their breaded chicken breast is made with real chicken, hand-breaded, and then pressure cooked. Normally, I don't like chicken breast because it's too dry. But theirs was extremely tender and juicy! For me, the breading was a little on the salty side, but if you eat it in a sandwich or with other items, it's better. All the employees were very nice and helpful. They really made you feel like they appreciated that you came out. We were asked many times if we needed a refill on our drink, and they were giving out samples of their chocolate chip cookie as well as other giveaways for the grand opening. read more

Ay y'all food is fire n shit n I rlly appreciate y'all giving us a shit ton of sauce but HOW THE FUCK would that be a good thing if y'all give the wrong sauce. We asked for some chick fil a, sriracha n honey roasted barbecue. Y'all mfs gave us FIVE honey MUSTARD sauce and ONE of each chick fil a n sriracha. It should be a fuckin crime to only give one chick fil a sauce for 4 hungry ass dudes MY PLEASURE for fuckin up our sauces ya dickheads. read more

So, curiousity got me to this place as I'd never been to a Chick Fil A before. The fact that every time I drove by it was packed seemed like a good sign too. The experience brought back memories of being one of those young, bright eyed, fast food employees. Yes, I worked at McDonalds here in town and it was a great experience. The kids that are working here all seem to be enjoying their jobs and that was nice to see. I am now on a quest to try and replicate this at home. I mean really? How hard is it to make a pounded chicken breast, breaded and fried on a soft roll with two dill pickle chips?! read more

We stopped here for a break on our way to the Big Sur. Very well maintained. Clean. Very warm staff, who go out of the way to make the patrons comfortable. Someone comes out once in a while asking if anyone needs anything at all tables. Would love to stop here again in the future. read more

OH how I love Chick-Fil-A, and am overjoyed we have one here. When gas prices crept up to close to 5 bucks again, I have to admit I was feeling mighty guilty driving as far as I used to just to get my fix - so grateful to have them here! That being said, this is a fantastic location. The food quality here is what shocked me the first time I had Chick-Fil-A and is what gravitates me towards them. The chicken sandwiches are REALLY as good as you've heard. Crispy, tender, juicy and so delicious. All the sauces you can choose from. The waffle fries. The soup! I could go on and on. They've got a great selection of other items too; Chicken Salad Sandwiches, Salads, Wraps, etc. so you'll be able to pick JUST what you want! read more

If there was such thing as a fast food heaven, chick-fil- a would be it. This place is fucking mental. The chicken? Slammin. The waffle fries? Poppin. Customer service? Insane. These people will literally bend over backwards and do anything to ensure their customer's upmost satisfaction. I hate even calling Chick-fil-a a fast food restaurant because it is so much better than that. On my death bed I will pass on with the company of my family, loved ones, and a spicy chicken sandwich doused in zesty buffalo sauce. read more

So happy I went to Chick-fil-A today ! I had great customer service from Cait ! She was so professional, helpful and polite. I had a hard time deciding and she was very patient. I will definitely come back . Thank you Cait! read more

only got 10 out of 12 nuggets. got root beer instead of dr pepper. disappointed. all the employees were talking and not paying attention.

I had a catering order to pickup at 6pm. I got to Chick-Fil-A at 6:04pm and did not leave until 6:20pm because everything wasn't ready. Since it took this long I had to run out once I got everything so that I wasn't late to my event. When I got to the event I realized there were no plates, napkins, or cups in the bags. When ordering online they ask for a headcount to provide the accurate amount and so they know what time you will be picking up your order. I have had really good experiences at this place but today was just disappointing. read more

I was originally upset about missing a large part of my order, but I was contacted by a representative that helped sort things out. It's nice to have a company openly care about the customer experience :) read more

I biked 4 miles in pouring rain, sacrificing the comfort of my home to fill a need. My craving you ask? Juicy plump chicken filled crisps drenched in classic chick fil A sauce bursting in flavor crystals. Was it worth it? Hell ya, as i sat there drenched in cold flash flood water my soul was being smothered in the best thing five$ can buy. My only complaint: when i asked how much the sauce cost she said free, when i asked for 20 of them she said she could only give me 4... I was very disappointed knock off a star read more

Chick-fil-A - Try getting five sauces! In your dreams they only give you 4 - Fast Food Near Me - Santa Barbara, California

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Enjoyed the chicken nuggets with barbecue sauce here! The quality of the chicken is much better than other fast food restaurants! Price is good, service is usually quick, plenty of parking. And they also have a drive-through! read more

Chick-fil-A - Chicken nuggets with barbecue sauce! - Fast Food Near Me - Santa Barbara, California

Downloaded Yelp for the sole purpose of writing this review. I've been to this location a few times and there's been several occasions where I've been given less sauces than I've asked for (not a big deal, but was happening consistently). Today I ordered 24 nuggets for myself and others and requested 8 ranches. The person asked if they could convince me to change it to 6...so I said ok. Then I get home and see I was only given 4... so now I'm pretty bummed with all these nuggets! So I call the manager to let her know and I got so much attitude from her. (Never told me her name) She didn't even say "goodbye" she ended the call by saying "I'll be sure to tell my team to do exactly what they're told." And hung up on me ha... Not impressed. And certainly don't like being hung up on in that way. Yet another reminder why I hadn't gone there in a few months. Back to in n out for me. read more

Come here for salty, but very, very tasty chicken sandwiches. I had the grilled sandwich. The bread can be a bit dry, even though it is steamed. I am not sure why. Some folks love the pickles on their sandwiches. I don't, and I can't say why because I love chicken sandwiches and I love pickles, just not together. Anyhow, this is why people come to Chick-fil-A. (Note: I got the grilled sandwich, not the fried). The customer service at this locale was excellent. I've never seen such attentive, pleasant servers. Two thumbs up for that! Also, they were amazing in setting up a larger seating area for our children (one of whom needed a booster seat). Didn't even blink an eye. Just helped with a smile before we even asked. Needless to say, the place was spotless. The restaurant has its own proprietary lot for parking. read more

The lady directing traffic out front was super nice and helpful, the girl taking orders not so much, then when I got to the window and explained my order was incorrect they acted like it was my fault, they said they didn't charge me for what I actually ordered and instead something else, I said I didn't mind paying the difference and was brushed off still as if it was my fault because the girl taking my order was not concerned with getting my order correct even though I repeated it a few times. Probably won't go back to this location. Hopefully their employees can be a little happier for other people! read more

The husband makes me stop here anytime we pass through SB since we live about 1.5 hours away and this is the closest location. Drive thru always gets the order correct and they are generous with sauces. We've also eaten inside and it was very clean. Reminder: do not show up on Sunday, they are closed (yet we have somehow forgotten this about 3-4 times and shown up anyway, oops!) Food recommendations: chicken sandwich, grilled chicken nuggets (or kids meal for a cheaper option to also get fries and a drink), grilled market salad, and of course chik fil a sauce on the side to dip the fries and chicken in! read more

This message is for Carol. Having been a faithful steward of Chick-fil-A in my past (not at this location), I understand the importance of exemplifying a high standard of service for our guests. I am extremely disappointed that this location believes the cost of a salad dressing is worth more than the cost of losing a faithful guest. I love Chick-fil-A as much as the next guy, but what I love most is my avocado lime ranch. Truett Cathy, founder of CFA, would be disgusted with this irrational thinking as the guest experience is the core of what Chick-fil-A believes in. Clearly not the case for Carol as she has ensured a no-exception policy for her employees. Always a good sign when they call their boss stingy as well and say their hands are tied. Poor management, poor team. I can guarantee from coast-to-coast, sea-to-shining-sea, this is the only location that enforces the denial of customer satisfaction. For the price of premium fast food, I have higher expectations. read more

The very best spicy chicken sandwich with pepper jack cheese ... The staff is delightful and the atmosphere is very inviting to enjoy your lunch have been here 3 times this week definitely a must try read more

Chick-fil-A - Yum - Fast Food Near Me - Santa Barbara, California

i hate pickles. They are heinous. If you're a pickle hater like me, don't forget to order your sandwich without them. It's honestly pretty messed up how Chick Fil A sneak attacks you with 2 pickles. They need to chill on that. Putting this crime aside, Chick Fil A is really bomb, I'm just a bigger Raising Cane's guy. But there is no Raising Cane's in these parts. So I gotta settle for less. Also, they don't open in Sunday, let me save you the time. read more

Honestly chick-fil-a is my favorite food and I think that a 5 star review doesn't do it justice. Everything is good I've never not liked something I got. Chick-fil-a is very good, highly recommend visiting and getting everything on the menu read more

Chick-fil-A - Everything is perfect inside and out - Fast Food Near Me - Santa Barbara, California

I've been addicted to CFA for years and thought it was a shame when I moved here a year ago that the closest one was in Oxnard. Naturally, I was thrilled to learn a store was opening in town. It's embarrassing to admit how many times I've come here since it opened, and each time, my experience has been about what I expect from Chick-Fil-A: tasty food made fresh (that hasn't been sitting under a heat lamp for hours), clean inside, and friendly service. Their speed of service was slow at first, as is typical of a newly opened establishment, but has been picking up noticeably. Where this location still lacks, however, is consistency of flavor. I'm not sure exactly what they're doing differently, but my chicken and fries rarely taste the same twice. It's still good, but tends to be slightly off the mark from that classic CFA taste. For that reason, I'm withholding a star -- but hopefully, this will be resolved with time. Welcome to Santa Barbara, Chick-Fil-A! read more

For time I have been to a chick fil a absolutely loved it , good service everyone was polite and courteous. The food was good loved all the sauce , I had the the chicken deluxe excellent. One of the servers name Elisa was very helpful when I walked in , I will come back again read more

Best service of a fast food chain ever. I get better and friendlier service here than most sit down restaurants. Whoever runs this place has picked out a great team to keep the place running quick and efficient without sacrificing an ounce of customer service. I don't eat fast food often, but when I do... it's at this Chick-fil-A simply because they go above and beyond in customer service. read more

I love their food here. I also love the easy mobile ordering for take out. They always get my order right and i don't have the long wait. Their staff is always friendly and their food is tasty too. read more

Kevin and Stefanee are the reason I will be back! Their service was phenomenal! Give those two a raise Chick-if-a!

I usually love the service at this particular Chick-Fil-A, but for my two past experiences I have been deeply unsatisfied, not with the food, but with the distribution of sauces. In the past when me and my boyfriend have visited this restaurant, we have been able to get as many sauces as we needed. NOTE: We are both OBSESSED with Chick-Fil-A sauce so we tend to get about 8 per visit: 2 to spread on our sandwich buns and 6 to use as dipping sauce for our waffle fries. I went in there yesterday by myself to grab some lunch and I had asked for 6 Chick-Fil-A sauces (which I realized later that it really was a bit much for me and that I didn't need that much), but the cashier (who was, for lack of better words to easily identify him nor did I catch the name on his name tag, Asian-American) said to me "Uh, sir, that's quite an excessive amount of sauce," which he was quite right to say and I definitely understood and I asked if I could get 4 sauces instead. He agreed and gave me the sauces accordingly. As I sat eating my food, I couldn't help but almost feel ashamed or embarrassed for asking for that many sauces which kinda put me in a foul mood. I just shrugged it off and hoped for the best on my next visit. Then today, I decided to go through the drive thru to get some lunch for my boyfriend to bring to work for him. I ordered his usual order and got to the window and it was the SAME guy I had the day before. He asked if I wanted any sauce, and I said "Yes, can I get some Chick-Fil-A and some Ranch please," and he asked, "Is one of each okay?" And in my head I said, "Hell no, my boyfriend needs at least 2 ranches and 4 Chick-Fil-A sauces in order to be truly satisfied," but since I don't like to start conflict I just agreed and he gave sauces accordingly. I don't understand why I am not able to get as many sauces as I have had in the past. I understand there could be changes to the company policy as to how many sauces of each kind are allowed to be distributed to each customer. If that is true, it would be much nicer if they could have a sign saying the amount of allowed sauces available for each person. Guess I will be ordering from the app more often to avoid talking to humans and to not feel the shame of getting an excessive amount of Chick-Fil-A sauces. Or I will only go when that certain cashier isn't working there... I'm sure this particular cashier isn't trying to make my experience horrible in any way, nor does he hold a grudge against me, I would just like some sort of clearance on how many sauces I am allotted. I did read one review where this one guy asked for 20 Chick-Fil-A sauces and the cashier told him she could only give him 4, so it seems the maximum amount is 4 sauces per person. Any way, I hope that I can get through this little rough patch soon, because I LOVE to eat there all of the time. read more

I like Chik-Fil-A! Sometimes it's not always about the food. This place is about customer service! They serve you at the counter, they are polite, they are attentive, they serve you at the table and with them it's always "my pleasure". This store has a big outdoor patio and a table situation that can seat a group of 12. Now back to the food. The salads are my "go to" especially the Harvest with the lemon avocado dressing. Chicken is tender juicy and delicious It has too much sodium for me to eat on a regular basis. The waffle fries are the best in the industry. The combination of sauces you can ask for also is a bonus. If and when I eat fast food this is where I head. read more

Always a good choice when I'm on the road. This location was no different. Although our order was forgotten - waited about 20 minutes before I went to the counter and complained, then it was out within 5 minutes. The lady was apologetic and brought out a free cookie for the wait. I wasn't in a hurry so wasn't too bad. Good food though! read more

I decided to go to Chick-fil-A for lunch. It was a beautiful day and sitting under the umbrellas on the patio was quite nice. I was able to relax after a day at the beach. The only downside was the seagull who waited for us to drop food for him. I was mildly disappointed by the limited vegetarian options but the large fries satisfied my cravings. My friends loved the Chick-fil-A sauce and milkshakes, though the size description was sub par. The sauce lady is a goddess. She came around multiple times asking if we needed any sauces. Highly appreciated. read more

The concept is simple,... they prepare a sandwich with basic ingredients and then they give you all of the condiments that you can imagine to top it. With a name like "Chick-fil-A," you can imagine that this is just a chicken restaurant. But they deliver on options with chicken. From their chickent tenders, to sandwiches to salads, everything here is great. The big reason for coming back again is to try all of their sauces. They also make a mean Arnold Palmer (lemonade and iced tea). If you're tired of the burger joints, then give CFA a try! read more

Seriously, is this even a question. It's Chick fil A. Want some shitty, soggy food, head down to McDonald's, or IN n Out. Chick fil A sauce is better then everything on McDonald's menu. Chick fila fries over In n Out dry tasteless fries. Every person that work at this location is Amazing! Round of applause to the manger because this is heck of a team!! read more

Ordered a 12 ct grilled nuggets, not only were they dry but they were also hard to bite down on. I'm talking beef Jerky consistency. Disappointed that they can't even get grilled nuggets right. Couldn't finish it either. read more