Love the service Absolutely love the hot fresh food. Family friendly. Team and tour bus friendly. Great service in the dining room. High chairs and changing tables available. I love their cookies and brownies and they serve excellent lemonade and Coke Zero! Came in for lunch and it's not crowded! Hint: don't park right in Front during peak hours. It might take a bit to get out read more

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Elaine was serving me and my girlfriend, she was helping us, she kept great conversation and made us laugh and feel welcome, she also kept checking on us and if we needed anything. She definitely needs a raise or something good! Best service I've had there read more

Although I don't normally come here because I disagree with a lot of their business practices or the belief systems they back, I agreed to stop in to pick up food for a family member at her request. The service was great, they agreed to make a lunch combo for me at breakfast time and appropriately set the expectation that it would be a bit of a wait for my order to be done. Overall good customer service experience and I was informed that the food was very good. read more

You know a city is doing terrible when their Chick-fil-A is terrible. This review is not about Chick-fil-A in general. It's about this specific Chick-fil-A on Cerrillos in Santa Fe. Yesterday I placed an online order and was sitting in the lobby waiting for it to be ready. The app said it was ready and someone would call my name. After a couple minutes, nobody had called my name so I went and got in the pick up counter line. There was one woman ahead of me. We stood there for five minutes while countless employees looked at us, walked by us, etc., and nobody offered Any kind of help. There were probably 15 employees behind the counter, including managers Who were standing around and talking or looking at their phones. Ultimately after standing in that line at least three minutes I had to sort of cut in front of the person in front of me and ask someone to help us. My food had been sitting there getting cold the entire time. This location is a joke and Chick-fil-A should close it down cause it's doing nothing but hurting their reputation for good customer service. read more

The food was good, but the packaging of the Chick-fil-A sauces is terrible. They used to open perfectly, but now they open a tiny bit and rip. I've experienced it at every location since this spring, but this time, not a single sauce opened correctly. Please fix this packaging issue! I included an image. All sauces were opened the same; carefully, and yet they still ripped. I love chick fila, but I don't understand why you changed the packaging! Thank you for your concern. read more

Chick-fil-A - Opened chick fila sauces and ketchup with superior packaging - Fast Food Near Me - Santa Fe, New Mexico

I Got my food and drove away I looked in the bag and no chicken sandwich I go back and get my sandwich I drive back to work I look in the bag and my Mac n cheese is completely Burnt and no spoon or straw plus a hair in my sandwich thanks chic fil a read more

Missing Food! I eat at Chick-fil-a almost every week as its the best (non-mexican food) fast food in Santa Fe. However everytime I go there I'm shorted a food item, such as sandwich or a fries, etc., and its take me 30 min to drive there, so unless I catch it there, its an hour round trip for me. Surely someone else has had this issue too. In my experience Chick-fil-a service is very careless in auditing and packing their foods to ensure that you get what you pay for. read more

The Chicken Tortilla Soup is a great remedy, comfort food, when I'm feeling under the weather. Plus, at this location you can add green chile to your order. It's so delicious! I've never been inside. But the staff I have met in the drive-thru are pleasant, and helpful. read more

I very much like that you order regular menu items during breakfast hours. My two chicken sandwiches (one spicy, one regular) were tasty as expected. Unlike some other chains, Chick-Fil-A's small size drink lives down to its name. Remind me to get a medium next time. At least they refill drinks for free! read more

Slowest cfa ever. Took 30mins at 2pm on a saturday. Didnt ask for our drink orders with the meal.

Chic-fil-a under the previous management was a great experience. Our recent visit was quite the opposite. The order-taker was slow, unengaged, slovenly and bored. As mentioned, the kitchen was filthy and tables left in cleaned. A fun experience has been turned into an avoid-at-all-cost experience. read more

bad customer service. worker was eating in front of the window and didn't give straws or say my pleasure. made us park and wait for 15 minutes just for 2 meals ‍ read more

My morning breakfast spot. Love the chicken minis wIth honey!! Yummy... staff usually on point!! read more

Chick-fil-A - Fast Food Near Me - Santa Fe, New Mexico

Super disrespectful drive thru employee. Was there at 4:30. I came here for the first time and was stuck in the line moving so slow. So I started a timer, I feel it's easy to grow impatient so it's nice to see how long you actually wait. Then as the employee hands me my food he looks at my phone which was on my lap and says "what's the timer for?" In a nasty tone. I have two issues with this interaction. 1. My phone was on my lap so this employee was not only looking into my car but also down at my lap and crotch area. 2. Why does he need to know what it's for? It's on my personal cell phone MIND YOUR BUSINESS!!! Had this interaction not happened, I likely would have had no issue and not be writing a review. The drive thru was definitely dragging their feet and holding everything up but I understand things go wrong sometimes. However looking into customers personal space and privacy is unacceptable. read more

I feel like you just can't go wrong with a Chick-fil-A. The store is always clean, the service always great, and the food always delicious. And this location is no exception to those rules. I swung by for a late meal after a long day and was please as always to get and devour my food. I will absolutely be returning. read more

Chick-fil-A - ows a man standing at a counter in a fast food restaurant - Fast Food Near Me - Santa Fe, New Mexico

Can not get an order right. I've hesitated to review but after the 5th time. I am done. Didn't get my meal, didn't get sauce, didn't get salad dressing that actually comes with a salad. Ordered threw drive up and had to go in twice to get everything I needed. The manager in duty, James, didn't say a word to me just gave me what I asked for. Second time I talked to Max who was AWESOME AND APOLOGETIC, got me my Salad dressing and apologized again. Walked by James the manager and told him they messed up again and he just kept walking. What great customer service and management team in Santa Fe! MAX YOU SHOULD BE MANAGER, keep up that work ethic. This community needs workers and people like you!!! read more

The drive through line was long during my visit on a Friday evening, but the efficiency of the order takers at Chick-Fil-A is better than most fast food restaurants. I liked that our order was taken near the menu so it made it easy to know what I wanted and what the sauce options are. Without any sauce, the nuggets and sandwiches would just be okay. I really like their Mac and cheese and the milkshakes are always tasty which are a big reason why I enjoy coming here. read more

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Single handedly the worst Chick-fil-a i've ever been to. I've been to this location more times than i count over the course of 8 years and it has progressively gotten worse somehow. TELL ME HOW CHICK FIL A DOES NOT HAVE CHICK FIL A SAUCE AT ALL??? The employees are ALWAYS rude and have the personality of a brick. If you're so miserable get a different job?? And PLEASE tell me WHY it is necessary to have a PAD lock on the bathroom doors??? When i asked what the code was I got a rude "It should be on your receipt you'd have seen it if you looked" IM SORRY i don't usually have to look at my receipt to pee. And why was it so damn hard to just say "oh it 1234* (literally) it's on the receipt for future reference". Would be super cool if the employees actually worked in stead of literally just sitting around shooting the shit, leaving one person at the register. One star is generous. read more

Food safety is questionable. We did not end up eating here because of the messy and dirty appearance of the kitchen that was seen from the long line of unhappy customers that were waiting. Clean as you go and pick up trash when it falls to the floor would be a good start to improve standards. read more

You remind me how professional, kind, and customer service oriented most businesses used to be before the pandemic. I don't stop by as often as I'd like because the lines are always so long, but when I do, I very much appreciate your employees behavior and smiles. And the food is yummy too. read more

Was gonna get dinner here but the lobby was filthy with trash everywhere and the kitchen also looked messy with ice on the floor, trash, etc. The teenage-ish boys were just talking to each other. Seems like poor management over-all. Decided to get dinner somewhere else. read more

The food was awesome as always but the line was slow. At first I thought it was because they were busy but twenty minutes later when I finally got to the window to pick up my food I understood. It's nice that Chick Fil A hires teenagers, but somebody's gotta do a better job of supervising them so they get off their phones and do their jobs! Great, now I sound like my dad. Thanks CFA. read more

After a morning at the children's museum, we took our grandkids to this location at noon on a Friday. Just before we arrived, a group of about 30 arrived. Didn't matter. We got our order done online and delivered to our table. Typical quality. Really like the cleanliness of this place. Food was very good. read more

The food was good, as it always is. Bathrooms were closed.. I understand having the inside dinning closed during these days but the bathrooms!? An employee suggested going to a smiths by there.. no thank you. I gave up soda for lent and turns out my drink that is marked "tea" ended up being a soda. I asked for sweat tea. I took a couple sips and it tasted weird so I checked the inside and turned out to be soda. read more

Abby, the staff manager, was the worst person I've ever encountered in the food industry. Multiple orders around me were incorrect and my order was not even made. I did a mobile order and had to remind her to make it. She said it would take a few minutes, but after 25 minutes I went up and they still hadn't started it. She wasn't even apologetic either. Just didn't care at all. Horrible employee and manager and should not continue to be employed there. read more

Just went through the drive through, at 12:57. The manager was at the window helping with food and I've never had such bad service at Chick-Fil-a. She was extremely rude, she shoved the food into my hands. Also my kids were screaming hi through the window and she couldn't even take a second to say hi back. I'm just really disappointed how a manager treated us. I love Chick-Fil-a and I've never wrote a bad review before I'm just disappointed. read more

i order a chicken sandwich, chicken nuggets, drinks and the works with two cookies. when i came home, i got a cup of mac and cheese, a cup of soup, grill chicken and two large fries and two large waters. Yea, i didn't order any of that. Its a bummer this place is a hit and miss. sadly I'll be passing this place and going elsewhere. read more

I really do think this is the worse chick fil a in the nation. And that's being generous. I ordered a sausage burrito bowl.. I got a chicken burrito. Orange juice was warm. The bathroom has a f****** pad lock on the door???? Wtf is that? EVERYONE in there is SO rude. I have never had a positive experience with this place. Save yourself a trip and don't go. read more

I have eaten at Chik-fil-a in various places. It is my "go to" fast food when traveling. I will never stop here again. The grilled chicken was dry and simply tasted odd. I think they must use a different awful seasoning than other franchises across the United States. The ice cream was grainy but that's typical for most chik-fil a's but I needed to kick my blood sugars up quickly so I dealt with that. The fries were soggy and my husband's grilled chicken was also rubbery and had no sauces just a small piece of lettuce and a tomato slice. Not even a pickle. The food left a stale taste in my mouth. Never has this happened anywhere. The lemonade wasn't good either. I don't know what they are doing at this particular restaurant but I wouldn't go there and won't do there again. The service though was polite with the expected respectful attitude that I'm accustomed to and appreciate. read more

The food is good, typical CFA. But in all probability it is the worst managed chic-fill-a in the country. Not the typical fast service and "my pleasure" style you're used to. More like chic-fil-a food and Taco Bell service. read more

30 minute wait in the drive through. Line almost out the door inside. If my boyfriend did not want to wait it out I would have left. Slowest chick-Fil-A I have ever been to. read more

Rude. So rude. HOW does chick fil a not have chick fil a sauce?? Like at all?? How does that happen?? They take too long.. probably because literally every employee was sitting at tables bullshitting and there was only one person behind the counter. But what do I know? Screw this place. read more

Avoid at all costs I waited an hour in the line to get my food. It literally would have been faster for me to go to a sit down restaurant and have a real meal. Absolutely unreal. Do not come here read more

We waited in line for over 40 minutes. An employee came out to tell all the cars it would be about 15 minutes. In between cigarette puffs he went car to car telling people their good would be free and Chic Fil A would be out about $500.There was no backing out or an escape route to leave line as there were at least 25 cars stacked up. When we finally got to the window the rude girl working said their computer crashed 3 times. Not her problem. She told us how much we owed for our good - we paid and when we asked her about the discount she rolled her eyes at us and shut the window. We are DONE with ChickFilLA read more

Drive thru is super slow! Need attendants outside taking orders so the line goes quicker.

Can't go wrong with Chick-fil-A and this location is amazing! Fast service, nice staff, and amazing food!

I think this location is on the newer side, which is why I will give it another chance in light of my experience. The location and inside is fantastic. It is clean and inviting. The staff, however, are very laid back and lackadaisical. I was very surprised to see this from a Chick-fil-A since they are known for their elite customer service. The staff seemed to be very unsure of themselves, very slow to act and generally non-observant. They were nice when I final got an interaction, but getting that interaction took a while. For a refill, I watched 8 staff just standing by the drive-thru window. Some of them looked at me while I waited with the lid off my cup, others did not see me, but were just standing there. A person who looked like a manager came from the back and looked at me and didn't say anything to me as she walked by. It was pretty weird actually. At this same time, there were two people at the front counter, but only one was taking order since there wasn't anyone else at the counter besides me. The person not taking an order looked at me a few times and never said anything to me or came over to me. Also, This is small, but I am used to every other location taking trash or a finished tray from my table as they walk by. This did not happen here. I sat there for a few minutes after I had finished and my tray was neatly packed on the edge of the table, and twice staff walked by the table and did nothing. The food was good, but all in all, it was an odd experience that I hope gets better. read more

One of the best fast foods around. The staff is friendly service is great the food delicious .... I probably go twice a week I hate to admit that but I do..!! read more

Not a great Chick-fil-A. Staff was immature. They didn't put any of the sauces I requested in the bag and I had to go back. The expected friendliness at a Chic-fil-A was missing. The fries were hard and cold and the bun on the sandwich was dried out. read more

You will find absolutely ZERO customer service at this location. I absolutely LOVE chic fil a and never have problems but this is the worst chic fil a I've ever been to. Rude staff, insanely slow drive through lines, really just the only time I've had a bad experience at chic fil a, whoever is running this location is doing a very poor job. read more