Chick-fil-A's drive thru is a well oiled machine right from the start, with two dedicated drive-thru lanes. Each lane has a dedicated HUMAN order-taker. If that doesn't impress you, maybe you haven't been through a drive-thru with an AI order-taker in 2025. It can be...a bit weird. I like Chik-fil-A's waffle fries, a lot. They are the perfect blend of cute, crispy, soft, and creamy. I almost always get a frosted lemonade because it is pure deliciousness. read more

I tried , what chick fil A calls A feature The new cheddar pretzel chicken sandwich I like to tried new things So I give it. A 9.5 10 being the best It tasted nice , bun was surprisingly soft, and the flavors were there Of course the ambiance was nice, service was pleasant and fast read more

Chick-fil-A - Pretzel chicken sandwich - Fast Food Near Me - Santa Rosa, California

have been coming here irregularly for years. You used to rely on the good quality. No more. We were here around 6:30 and it was PACKED! Trying to figure out why. the quality of the chicken patty is down, way down. I checked online to see if I was imagining; nope. Chick-fil-A has changed the chicken. Not only is it stringy and totally processed tasting, but it's smaller! Wake up people, you've been scammed out of your hard earned money! Over $30 for two club sandwiches with UNCOOKED RUBBER BACON and the "infamous" soggy crosscut fries! (no drinks) STOP PATRONIZING FAST FOOD RESTAURANTS WHEN THEY PULL THE WOOL OVER YOUR EYES. Worst of all? This post apparently didn't even deserve a "sorry we disappointed you" or we strive for the highest quality, blah blah blah. read more

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This place is as awesome when they had a military discount. But the location was satisfactory

Got a simple order. Nuggets with a Frosted Lemonade, then a chicken sandwich with a drink. Order name was "Kianna" and I ended up with a sandwich for Quan....and of course now the establishment is closed so I can't get my order fixed. SUCKS! read more

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Ethaaaaaan. Og server. Appreciate the free food for my sisters bday. Sorry if we made it a little stressful 4 u but it made our night read more

Chick-fil-A - Ethan was the og who served us. 10/10 service. Hit em up and say wsp when u see him. :) - Fast Food Near Me - Santa Rosa, California

This place is great!! The food always comes out hot and the service every single time is super kind and helpful!! People are always proving good service and always just seem happy!! The restaurant is great and gets pretty busy but it's always a good vibe! read more

There were lots of people in line for drive through, their system was very efficient and the staff knowledgeable and very competent. The chicken was very good, loved the nice squishy buns! read more

We did our first order on the Chick-fil-A app and everything worked out perfectly. We customized our order and received exactly what we ordered. The app allows you to order and pay ahead but the restaurant doesn't start your order until you get there ensuring your food is hot and fresh. We did the drive thru pick up option which worked out great. The Chick-fil-A team members were all very pleasant and were on their game to efficiently serve their customers. We definitely will be using the app to order moving forward. read more

Had the BEST service tonight. Thank you Logan for making such a special night for our softball team. Wish I could leave 10 stars. We will be back any time we're in Santa Rosa! read more

The food was delicious, perfectly cooked and quickly available. The maitre de, Brent, was super friendly and interested in our experience. We were in town for an appointment and found a great place to eat! We'll be back soon read more

Do not order DoorDash from this store! This is the 3rd time I have ordered the same food and they don't include the sauce I ordered! I ordered 4 sauces, it's on the receipt. It's not ticked off in blue pen meaning they didn't put it in the bag. Same thing happened 2 weeks ago. I called today and he told me to drive down and get it! Wtf, how about do your job right! read more

Chick-fil-A - My receipt - Fast Food Near Me - Santa Rosa, California

I don't usually do fast food, but when I do, I do Chick Fil A. My go to order is spicy deluxe sandwich with their waffle fries and a sunjoy (that's what they call their half lemonade, half iced tea deliciousness ) Is it crazy that I always crave Chick-fil-A on a Sunday? There's something about that Jesus chicken that makes me wanna go to Church. I personally think it's a pinch of crack, but it's probably just MSG. While there's no denying that CFA has a terrible history of making donations to certain organizations, I doubt other fast food chains would pass the purity test. It's the lords chicken, the lord giveth the chicken. Go forth and eatmorchikin! read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Santa Rosa, California

Food is always very good here ordered the deluxe sandwich this time it was OK except for this gross lettuce. What the heck? read more

Chick-fil-A - Old lettuce - Fast Food Near Me - Santa Rosa, California

This location is always busy, yet the drive thru is always quick regardless of how many cars ahead it doesn't phase the swiftness. The crew is always super friendly, and it's always clean inside the restaurant. The food is consistently good and fresh. This is the second time that I've placed an order and my order was taken care of on the house. It's always a pleasant surprise. read more

This location is notorious for messing up and forgetting items. Check your order before leaving when going through the drive-thru. read more

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There service is bad. I spent almost 70 bucks on food for my family. I should have checked my bag because my food was missing. However, the one time I dont check the bag was because I had a small child with me. I get home and everyone has their food but me. I call and they tell me they can refund or pick up a sanwhich. So, I decided to waste gas in getting my sandwhich and when I got home everyone was done eating and my soda was watered down. I should have gone to in n out. At in n out they comp your entire order if they mess up. Most likely because the entire experience is ruined if one person doesnt have their food. Smh!! read more

Stopped by while in the area. The service was great. The line was short. I did drive thru. I had a chicken sandwich, fries & a granola parfait. The food was freshly cooked. The fries couldve been cooked a little longer. Other than that it was really good. read more

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Will not do "well done", so they basically cook it how they want it and give it to you how they cook it no respect for customer satisfaction

7/3/21 Chick-fil-A has been hyped over and over for a while and this was my first time trying it. I don't normally eat fast food, but I have been wanting to try their food out. My boyfriend and I parked and went inside to order because their drive-through line was super long! When we got inside, there were a good amount of people dining in. Here's what we got: 1. Chick-fil-A Deluxe Sandwich(spicy) [his] 2. Chick-fil-A Deluxe Sandwich (mine) We waited a few minutes and our order was ready for pick up. They have outdoor tables so we went outside to eat. The sandwich is small, so to me, it was more of a snack than a meal. We could have got the combo for fries and a drink, but we don't drink soda at all. My boyfriend's sandwich wasn't too spicy; it had a nice kick to it. My plain sandwich was good overall. The chicken was crunchy on the outside and juicy on the inside. I would come back to Chick-fil-a to try the other items, but only on a rare occasion since it is fast food. read more

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I don't agree with the politics of the brand however they do a decent job at fast food service. The building is definitely nicer than almost any fast food establishment, the service is great and my spicy chicken sandwich was excellent. I was planning on using their drive thru but the line of cars was unbelievable. read more

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they do not know how to put a sign on their drive through place when they are short of people to take the order. they mislead their customers. They suck Chic A Fillet of santa rosa. putting signs on the other side of drive thru is not hard. read more

Today I had a business appointment near Chick-fil-A, afterwards I decided to go for a quick fast food meal.... I order a grill chicken sandwich meal.! Chicken tasted bland meat, no flavor, french fries over salted .... Price close to $16 Is that crazy or what? To Spencer, I will return! read more

I came here to have a small bite to eat and they did not give me utensils for my meal:( Wish the people who worked there seemed like the wanted to live another day. They are all so depressing. read more

I was surprised to see the new menu updates pricing:( I think it was nice to get some updates for memberships. Was and service was good as always but looks like it will no possible for a family group dinner anymore. read more

Cook my food! My Brisket's we're not cook . They were raw dough I could not eat them. Very disappointed,I am not going back to Chick-fil-A this was the second time this happened. read more

Today is veterans day and Chick-fil-A advertises some free sandwiches for veterans. I went into the store and I was told they were not offering anything. I went to my car and called customer support, and was told it is up to the individual locations as to whether or not they honor the offer. So basically, Chick-fil-A as a corporation acts as if they are big supporters of the military, but in reality they are not. Weak sauce! read more

Drive thru line gets crazy but with the efficiency and team work they provide you will be on your way home in no time. They usually have multiple people taking orders in the drive thru and by the time you get to the window they know your name and uour food is hot and ready. I have never had a problem with this Chic fil a. read more

Chick-fil-A - Fast Food Near Me - Santa Rosa, California

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Fast and courteous service the place was clean and taste like chick-fil-A was on the road made a stop to get some food made it here it was a good stop read more

Chick-fil-A - ows the inside of a restaurant - Fast Food Near Me - Santa Rosa, California

This is the only fast food my nephew eats. We usually order at drive thru or DoorDash. Order has always been correct in the bag. Food is always fresh and tastes good. Need to pay attention to the time because after school the line can get really long in the drive thru. read more

These lines are always crazy. We definitely want to eat here expect away but it goes pretty fast for the most part. We got our food and of course it tasted just like any other location nice crispy and delicious read more

Chick-fil-A - Line is short - Fast Food Near Me - Santa Rosa, California

Why would anyone like this boring sandwich? Terrible boring sandwich. Bread, chicken and sauce. Definitely not worth it

The Chick-Fil-A on mendocino ave I give five stars. Other than the occasional burnt fry, it maxes out on service and food quality in comparison to other chick fila's. Last time I was there I had one of the workers refill my water cup 11 times. read more

My pleasure to write a review on Chick fil A it was absolutely delicious. I had the spicy chicken deluxe and fries. Oh my SO good This was my first visit and I will definitely be back it is so good. Tender chicken with great flavor the sauces are all good and my Dr Pepper was delicious too read more

Chick-fil-A - I like this they have one at each table - Fast Food Near Me - Santa Rosa, California

Ok, it's Chick-Fil-A so it's good food. Unfortunately, this location is really inconsistent with their orders. I usually have to check the bag when going there in person to make sure I got all of my stuff. Don't even bother with DoorDash. Probably 85% of my orders have been wrong, on Chick-Fil-A's part. read more

I loved the food and service but when I went to go ask Benjamin for more chick fil a sauces since I ran out, he would NOT give it to me. He just ignored me which was really rude of him. I have really bad anxiety so it's hard for me to ask for stuff. When he denied giving me more sauces that COMPLETELY boosted down my confidence. Benjamin if your seeing this, please give people their sauces. read more

Came here to pick up food through the drive-thru for my family and the employees were very nice. Service was very slow for a Saturday evening but I was in no rush. When I got home, all of my orders were incorrect and cold. If I'm going to be paying $50 for food, I would obviously want it to be warm and made correctly but it just seems like they did not pay attention at all. I would understand if the line was going fast but I sat in line for over 30 minutes with less than 10 cars in front of me so service was slow AND I got cold food without the customizations I wanted. Again, customer service is always amazing here but not sure if it makes up for the messed up food. read more

I would love to mention the great costumer service that chickfilla has, I was dining in with my 2 kids and they were having a bad day my youngest one kept on crying. It was during the busy hours as well and I was served by a very kind lady I believe her name was sadee she served our food with a brighten smile on her face which made my day better and offered 2 ice cream cones for my kids because my youngest one was crying. Even during the crazy chaotic environment I still felt very welcomed. read more

Good food but doordash delivery is extremely slow and they have you waiting for way longer than you should.

If I could give this a -1000 I would! This location is absolutely the worst! Over the years I have had so many errors to my order and today was no different! After waiting almost 15 minutes for two orders of hashbrowns they made me pull around and park! I already waited so long and had to get to work and school so I had to leave without my food. So disappointing that today is the day I am done with this location! Please do better Chick-fil-A! You are not cheap and your customers are paying the price for poor service.! read more