Chick-fil-A

89

331

684

11 days ago

Well, I love Chick-fil-A and this one is lovely, but it was obviously built before they had their master plan for parking.... Someone really needs to redo the layout. Because if you come during any time, that's busy, you'll have a hard time getting in and out... And it's not the people and it's not the food, they're both doing a great job. But the intake/ outtake is horrible and clogs very easily. On the bright side once you have your food, you can eat your fries while you're waiting for the Line Clear so you can get out... They totally make it worth going... Just sometimes wish someone can wave a magic wand and fix things. read more

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Heidi K.

Elite 22

8

250

80

11 months ago

We used to love visiting this location on occasion since we live nearby and visit any of the three closest. Last time we came here, morning time, we attempted to order our usual #3 and 4 from the lunch menu and were told no lunch based on their "new rules." Sadly, we drove off and made the jaunt back to our ab-fav location in NRH. We order these meals as a brunch and have done this for years. Breakfast isn't filling and ordering this way on our days off from work, fills us up for chores and errands time and prevents having to get lunch before supper. Southlake CFA we will not be back. read more

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Kinsey A.

13

2

0

3 months ago

One of the worst locations. I work close by in the area and each time I go I regret going. Today was probably the worst I have seen. I know that it was a busy time and I get that, but seeing a what I believe manager yell at the young drive thru staff was awful. They were trying their best to handle the drive through traffic and he was blaming them. I also did not get all my order, I did not want to go back to try and get it. If you don't do the drive thru and try to park you risk getting stuck by the congestion read more

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Tom C.

94

20

0

5 months ago

Do not expect this location to be fast at all. The drive thru is one of the worst I have ever experienced. I thought maybe it was just the day but when I went again it was the same. Stay away from this location. read more

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Kristina H.

Elite 26 All-Star

657

962

2884

2 years ago

The staff here are over-the-too amazing! You can already expect when you visit CFA to leave happy, but this location is bomb! I had already gotten to the windows to receive my order when my husband texted me to get him something, so I asked if I was able to add a sandwich and fries for him. They didn't even blink and said YES! They were so fast too, I didn't wait long at all. The line was all the way out to the entrance of the shopping mall, and there were small lines forming on the side streets, but this crew knows how to keep them moving! And with a smile too. Amazing. read more

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Lori W.

0

56

3

5 months ago

This is honestly the worst in that it takes SOOOOOO LONGGGG! To get your food in drive thru. Then I have idiots honking in back of me AS IF I can go any where!! Have been looking at the time. Took me 27 minutes to get to the window. THEN they had me pull over. I'm done read more

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Myles G.

0

4

0

9 months ago

worst Chick-fil-A I ever been to in my life. I ordered my food 15 minutes ago and I got there and my food is sitting on the counter the employee continues to talk to the other employee the whole entire time leaving my food on the counter to get cold after he realizes that my order is on the counter he goes to make the drinks while he's making one of the drinks, he goes to talk to another employee and forget all about my drink after he makes the first one he goes to make the second one and again continues to talk to the employee and forgets about my drink again, and then he starts grabbing a third drink that I didn't order to fill that one up and then realized that he already made two drinks, pours it out, wipes my cup with his hand and then finally gives me my food. Worst experience at Chick-fil-A ever. read more

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Chris B.

0

8

0

10 months ago

Slow service- wrong orders This location has gone downhill quickly I don't know what has changed, it used to be great read more

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jeffrey w.

30

91

2

1 year ago

Don't go here. Absolute garbage. We ordered the chicken club today. The bun was stale as a rock. The lettuce looked flimsy and weeks old. And on the inside bun was soggy. Tried to call but no one answered. Had to drive back in to show them how nasty their sandwich was. The manager acknowledged how garbage the product was and apologized and promptly issued a refund. Chick fil A has been relying on its reputation for far too long. Its quality has consistently gone downhill over the years. Take a pass on this Chick fil A or any other one for that matter. Try Dave's Hot Chicken or anything else instead. I've noticed the same decline in other Chick fil A's over the years. They definitely don't have the same quality and value that made them such a great place to dine in the past. Portions are much smaller than ever and prices are higher than ever. Maybe a part of that is inflation but either way there is no longer value in Chick Fil A. So many other better options out there. Just pick anything else read more

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Joy D.

Elite 25

93

558

1795

2 years ago

Chick fil a is always good and this one is no exception. The service was really good, the food came out quickly and was hot and fresh. Our order was correct. The playland was a lot of fun for the grandkids. They ended up befriending several other kids and playing a big game of tag. It's blisteringly hot here so having them get to play a very active game with other kids while in the air conditioning was awesome. read more

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Nicole R.

0

19

5

1 year ago

2 stars. 1 for being timely, 1 for being polite. -3 for not being able to follow simple instructions. I never have had a problem with this location until they went under new management. Now, simple tasks are seemingly impossible for this new team. Will be taking my business to a different chick-fil-a under different management. read more

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Gabriel R.

0

2

0

5 months ago

rude manager doesnt greet you nicely and rushed me when there was no one in line behind me?

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James W.

Elite 26 All-Star

0

1245

19773

4 years ago

Chick-fil-A is always a great choice. The staff is always friendly, the dining areas are always clean, and the food is always great, no matter which location you visit. This location met all of the previously mentioned standards. read more

Chick-fil-A - Delicious Lunch - Chicken noodle soup and grilled nuggets - Fast Food Near Me - Southlake, Texas

Helpful 7

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Lemon P.

0

1

0

1 year ago

Who bought this location? I've been twice since ownership changed. My order was incorrect both times and both times the staff is confused. One lady tonight just stood while one guy ran around from car to car trying to figure out who gets which order. Ridiculous. Everyone waiting and no one knew how to get orders out. Did all the staff change too? read more

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Andy O.

1

7

1

1 year ago

Just moved to Southlake from Chicago, and I've attempted to go at this location MULTIPLE times over the course of 2 weeks, and EVERY SINGLE TIME there is something up with this location. Either the dining room is closed, or the drive thru is closed. I go on a Monday for lunch, and they decided to close the location to train their staff!? What the!?!? On a Monday!?!? read more

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Kushal B.

0

1

0

1 year ago

It's the Slowest Chickfila I've ever been to. The people are nice, but I'm in line for at least 15 minutes every time I go, if not longer. I don't know why this location doesn't have its process down like the others. Hoping management see's this and fixes it ASAP. read more

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Carl R.

0

3

0

3 years ago

Stopped by here on a road trip through Texas. Great food as always expected from Chick-Fil-A. Definitely better than some of the other locations I have tried out here in Texas. The staff was kind and quick. Highly recommended read more

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Blessing B.

314

857

1742

5 years ago

There was a long line for the drive-thru, however there were attendants outside that helped guide that traffic. I ordered the spicy chick fil a sandwich with a chocolate chip cookie. The sandwich was hot, fresh and flavorful. I love that this chick fil a is close by and the service is great. Their chocolate chip cookies are full of flavor and chocolatey goodness. read more

Chick-fil-A - Chocolate Chunk Cookie Spicy Chicken Sandwich - Fast Food Near Me - Southlake, Texas

Helpful 5

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Jo F.

81

421

1486

7 years ago

Update*** this chick fil a has lost its efficiency! Every person loves chick fil a but good god y'all can't handle the demand. It's time to start opening more locations or get a better system in place. This chick fli a is very efficient. Which means that you won't be waiting forever like at some other ones. Everyone loves chick fil a. My only issue is they got rid of their coleslaw so now I have to drive to KFC to grab that. Please consider bringing it back read more

Chick-fil-A - #1 with lemonade and KFC coleslaw. Bring the slaw back!!!! - Fast Food Near Me - Southlake, Texas

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Danielle D.

25

23

0

2 years ago

I'm so FUCKN' done with this place Customer Service has gone down the drain Forget about the food They mess up every order Either they forget my fries, salad dressing, burger, etc... So..inconvenience with my daily work that I don't bother to go back and tell them they messed up my order-- How hard is it to listen & take my order I gave them 3 strikes ---so I'm done! Call the manager and left a v/m and my phone number . Have not heard a phone call from the manager of the store This place NEEDS HELP with Customer Service and getting the CORRECT FOOD out to the customer---if this problems are not fixed --this place WILL be TRASH!!!! I will posted to ALL my PEPS @ SOCIAL MEDIA!!! ---AlaynA read more

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Carrie H.

0

142

1

2 years ago

Restaurant was clean and bright when we walked in. Ordering was perfect even by a new trainee. Tables were all clean and organized. Food was freshly made and delivered to our table with polite gestures. Service was very friendly and courteous. Lower stars for Drive through. It was very long and parking lot very small so traffic was very tight. read more

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Darla D.

91

31

4

4 years ago

Southlake is so great! The Chick fil a is really so fast and they take care to get everything right! Never forgetting things! Cheers to the staff who work hard even if they are short handed like many businesses!! read more

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Solai A.

1

10

2

6 years ago

My entire family is a big fan of chick-fil-a. So hope this negative comment coming from me is just a one time thing and just for this particular location. The bread was burnt and no one in their right mind would present this to the customer. Either they didn't train the employee well or they just don't care. I am never coming back to this location again. read more

Chick-fil-A - Spicy Chicken Sandwich Deluxe - Fast Food Near Me - Southlake, Texas

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Tonya M.

1

110

105

7 years ago

Chick-fil-A used to be a great sandwich with a large piece of chicken. They have started making the chicken and the buns smaller. Also not as fresh as the past. What is going on at the Southlake Chick-f read more

Chick-fil-A - Does anyone think that Southlake Chick-fil-A makes their sandwiches smaller??? - Fast Food Near Me - Southlake, Texas

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Christy O.

355

714

531

5 years ago

Fast, professional and accurate orders always. I love the perks that add up to free goodies every other visit. They are handling covid like they handle everything else, perfectly. Only the drive thru is open right now. The line moves fast though. read more

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Travis C.

275

400

4143

9 years ago

Efficiency is the first thing to come into my mind about this Chic-fil-A. What?!? You may ask, you don't think about their delicious chicken and oh so yummy lemonade?!? "NO!", I replay back without the full sentence entering my mind. The Chic-fil-A in Southlake management and servers here must all at least be Lean-Six-Sigma certified it seems. W. Edwards Deming himself would marvel at just how fast your order flys through this restaurant. Now I'm just talking about the drive through here during lunchtime. I mean if I can place my order while driving around the restaurant and maintain a nice conversation with the girl taking my order, you are doing something absolutely right. The food as always at this Chic-fil-A is fantastic. The people working here are great and always in a good mood. I bet that the people who work here will take the knowledge gained here and make theirs and everyone one around them better. If you need a quick bite to eat in under 10 mins, stop on by you will be ordering your lunch and be on your way in no time! read more

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Lucia A.

0

14

4

4 years ago

Always great!!! Duh it's Chick-fil-A Always so so so good lol I love chipot.... Opps I mean Chick-fil-A read more

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Dietra M.

0

287

1823

6 years ago

Rarely have a bad encounter at Chick Fil A, but I was passing though and wanted to stop. This location was beautiful. The menu consistent. The food delicious. The drinks were not and my fries were not in my bag. I will return to Chick a Fil, just not this location. read more

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Jordan O.

160

5

3

5 years ago

This is the only chickfila i have ever had an issue with. The drive thru is a nightmare, and it's almost impossible to do curbside pick up because everyone else in the drive thru line is blocking any kind of entrance and will not even consider letting you through. It takes atleast 20 minutes at any time of day which is extremely long considering how efficient every other chickfila is. also my biscuit i received this morning was completely butchered read more

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Thomas J.

549

64

3

2 years ago

Worst Chick-fil-A ever service is horrible manager don't care everyone in this place need training. First of all the person doing the cash register has no cash in his draw so he has to get a manager. Second customer in line made a mistake so he had to get a manager key which took 10 min each transaction. Like if it's busy then I expect the manager to step in and take other customer. If this is a franchise look at your ratings and fix the issue read more

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Foodie Guy S.

0

29

7

6 years ago

They messed up my drink order and they are totally cutting corners or the serving size. I feel like the Roanoke location is much more fair in the serving size. My family eats CFA enough to know when something is not right. read more

Chick-fil-A - ows two boxes of chicken fries - Fast Food Near Me - Southlake, Texas

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Sapphire L.

140

4

2

3 years ago

Food and service was great. However, the main reason we went and the reason I'm giving 2 stars - the play area was DISGUSTING. Smelled like pee, trash everywhere, and clearly hasn't been cleaned. read more

Chick-fil-A - ows the inside of a bus - Fast Food Near Me - Southlake, Texas

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Patsy N.

0

14

6

3 years ago

Nov 2nd 9:45 PM. Made our complete order wrong. Even the drink! We went back through the drive-through line, and he snatched the order out of my hand and handed me my order which I think someone else had brought back YUCK!!! The employee was not friendly at all. In fact, he was rather rude!wont go back to this CFA!! read more

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Macy J.

0

31

1

3 years ago

Wow. First ever chick-fil-a to give me a bad attitude. I go in and order a large sunjoy and it took 15 minutes. When I let an employee know she rolled her eyes at me and handed me my drink. Better off driving a little further to the Keller location. read more

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lorena l.

0

5

4 years ago

This morning i came to this chick fill a in southlake this morning and ordered breakfast with cheese and they gave me a cold slice of cheese wow. read more

Chick-fil-A - I ordered cheese and they gave me a cold slice of cheese bad customer service - Fast Food Near Me - Southlake, Texas

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Hudson O.

0

1

3

5 years ago

well.. as you can see in the photo i have attached the food was delightful with sudden hints of spice and the smoothness of the sauce (chic-fila) sauce that is. 9/10 read more

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Terry B.

0

10

2

3 years ago

This is one of the slowest Chik Fil A restaurants I have ever experienced. I have ordered curbside pickup 3 times in the last month. Consistently, each time it takes at least 5-10 minutes more than the highest estimate on the app. The drive thru seems to be quicker, but is always very long, They definitely need to concentrate on the speed of service for curbside. If you are in between the two, the Chik Fil A on Highway 26 in Colleyville is MUCH quicker. Friendlier service there as well! read more

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Mike N.

92

23

10

4 years ago

Love chick fila but this location is the worst. The drive thru is always awful and curb side is almost impossible. I think today is my last time dealing with this location. I'll just need to drive further to get chick fila. read more

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Rebecca B.

22

45

48

5 years ago

This Chick-fil-A is a joke. Trying to get in and out of this place is ridiculous. It's too small for as busy as it is. It's in a convenient location but too busy of an area for its location. Traffic out of Chick-fil-A will cause an accident since it backs all the way up to the main road. This will be the last time I come to this Chick-fil-A as I have had associates very rude to me. I will drive out of my way to go to Roanoke or the Chick-fil-A by Tanger outlets. I work right down the road from this Chick-fil-A but I will not be coming back. And I know one person isn't going to change it. read more

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Brandon B.

0

1

0

3 years ago

I was hung up on when I called to let them know we were missing items on our large order. Would not recommend anyone to go to this particular location. read more

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More info about Chick-fil-A

2301 E Southlake Blvd
Southlake, TX 76092
Directions
(817) 481-7152
Call Now
Order Delivery
Start Order
Visit Website
https://www.chick-fil-a.com

Full menu

Hours

What time does Chick-fil-A open?

Chick-fil-A opens at 6:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Chick-fil-A close?

Chick-fil-A closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Chick-fil-A is closed on Sunday.

Mon-Sat 6:00 AM - 10:00 PMSun Closed

Payment methods

Does Chick-fil-A take Bitcoin?

No, Chick-fil-A does not take Bitcoin.

Does Chick-fil-A take credit cards?

Yes, Chick-fil-A takes credit cards.

Food & Alcohol

Does Chick-fil-A have catering options?

Yes, Chick-fil-A does have catering options.

Does Chick-fil-A have a drive thru?

Yes, Chick-fil-A has a drive thru.

Does Chick-fil-A serve alcohol?

No, Chick-fil-A does not serve alcohol.

Indoor Amenities

Does Chick-fil-A allow dogs?

No, Chick-fil-A does not allow dogs.

Does Chick-fil-A have TVs?

No, Chick-fil-A does not have TVs.

Outdoor Amenities

Does Chick-fil-A have bike parking?

No, Chick-fil-A does not have bike parking.

Does Chick-fil-A have outdoor seating?

No, Chick-fil-A does not have outdoor seating options.

Does Chick-fil-A have parking?

Yes, Chick-fil-A has parking options. Private Lot Parking

Other Amenities

Is Chick-fil-A wheelchair accessible?

Yes, Chick-fil-A is wheelchair accessible.

Does Chick-fil-A have free WiFi?

Yes, Chick-fil-A has free WiFi.

From the Business

Specialties

Welcome to your Southlake Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It's our pleasure to serve you.

History

Established in 1946.

Chick-fil-A, Inc. is a family-owned business known for its customer service, clever cow advertising and delicious food. Founded in the early 1960s by the late S. Truett Cathy, the company has grown from humble beginnings. Credited with inventing the boneless chicken breast sandwich, Cathy first served his now famous Chick-fil-A® Chicken Sandwich inside his original 1946 diner, the Dwarf Grill. Today, the family business has expanded to partner with other families, who throughout communities in 48 states and Washington, D.C. own and operate 3,000 Chick-fil-A® restaurants. While the Chick-fil-A® Chicken Sandwich remains a menu staple, Chick-fil-A® also serves a variety of menu items that include Chick-fil-A Waffle Potato Fries®, salads, wraps and hand-spun milkshakes and Icedream®.

More Info

Special Hours, Health Score

Review Highlights - Chick-fil-A

“I usually get the same thing, a spicy chicken sandwich and it has a huge piece of white meat on it.”

$6.60 Spicy Chicken Sandwich

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Sunday brunch stop- here is what we liked. * short wait for…read morea table of 6. * Charismatic wait person * The buttermilk biscuits were solid good, little dry but good. Butter and honey made it a good appetizer * The chicken tenders were crisp and juicy and I love to dip mine in gravy versus a sauce so this was perfect. * Thought the greens were flavorful and a nice side. *Chicken and waffle was a nice plate- same chicken tenders as above. *Nice cocktail list- as they have a full bar. What could have been better. *Booth seating for 6 was a little crowded but not a big issue. * Was a little pricey but considering the area and it was good, not a big deal.

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•$

Service here is bad. Place was empty with no customers or employees to be seen. Walked out.read more

The guy working the window was rude. Cut me off while I was still talking, and when I went to the…read morewindow to pay didn't even look my way. The burgers were cold and had clearly been made ahead of time and just sitting out for them to grab premade burgers. Was given a fork and no straw with my frosty.

The ultra plus Southlake exterior

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Awesome soda machine!

Wildwood Smoke Craft Whiskey

4.0(542 reviews)

0.3 mi

We went here yesterday during around 3pm and got the sweetest waitress…read more When we came it was pretty much dead, which was nice because we just came from Downtown Grapevine and all the crowds. My kids got the Fish & Chips, they said it was pretty good. I'm on a diet so I got the wedge salad with some hanger steak and the meat was really good. A little chewy so I had to cut up into little pieces. It was satisfying, while my husband and other kid ate a cheeseburger. I snuck a fry from my kid and it tasted super potato. Which I know they're made out of potatoes, lol, but it tasted even better.

Great clean old style restaurant We had ribeye steak with…read moresalad and green beans Pretty good steak Cooked perfectly medium rare Coffee fresh and strong Our sweet granddaughter chowed down on a grill cheese sandwich Kylar took fantastic care of us Even with our never ending mother in law requests

Open kitchen concept

Meatballs

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Art Car IPA

Chicken Express

2.5(60 reviews)

0.3 mi

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Love their Chicken Tenders and Gravy and this review is for this visit only…read more Usually their crust on the Chicken Tenders is substantial and crispy but this time I ordered them there was just a single coating of flour and the gravy was like pudding. Gosh I really like them. Also, I asked when the chicken tenders were take out of the fryer and the told me 25 minutes so they cooked me fresh ones. I think I need to check out the menu again or ask about the different crusts. The service is always good and helpful. I will be back!

i've been here a few times now and they have the friendliest people working. very generous and kind…read morestaff. the foods good and always fresh, and it's always clean when i come in.

Inside Menu, Checkout and Beverages

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Dining area

Rowdy Cowboy

4.1(92 reviews)

2.0 mi

Taylor at Rowdy Cowboy is exactly what great service is supposed to look like. She's sharp,…read morequick-witted, and actually pays attention to what's going on around her--something that clearly isn't consistent across the rest of the floor. While other servers seemed more focused on socializing with regulars than doing their jobs, Taylor stood out immediately. She stayed engaged, checked in at the right times, and made sure everything was handled without needing to be asked twice. That's not luck--that's professionalism. She brings a mix of intelligence and humor that makes the experience better without being forced or over the top. More importantly, she executes. Orders are right, timing is right, and the overall experience feels intentional--not neglected. If you're going to Rowdy Cowboy, don't leave it to chance. Ask for Taylor by name. She's an asset to that place, and based on what I saw, she's setting a standard others there aren't meeting

Rowdy Cowboy is a popular sports bar/restaurant that is known for very friendly servers. It's…read moreactually a very fun experience, as long as you don't bring your significant other or care about food. My Overall Rating - 3 1/2 Stars (5 Stars if you only care about service) Atmosphere - It's pretty electric. There is a large bar in the middle, tons of bar seating, and during my Thursday visit for lunch, it was packed. The vibes are good, and tons of TVs are showing sports. If you have an XY chromosome, this is your place. 1 Star. Service - Rowdy Cowboy is known for having great servers who are very friendly (and nice to look at). All tables were taken, so I sat at the bar. The bartenders were fast, efficient, and very friendly. They got my order wrong, but I don't care. Their friendliness made me not care. 1 Star. Food - Look, if you're here, you're not here for the food. I started with the Steak Frites. The steak was super tender but lacked seasoning. The shoestring fries were awesome and made the perfect pairing to the steak. I ordered the Brisket Sliders but ended up with Wagyu Sliders. I didn't mind because our bartenders were so friendly, but the sliders were just ok. Remember, this place is not known for the food. 1/2 Star. Will I Return? - Yes. Rowdy Cowboy knows exactly what it does well, and believe me it does it well. In fact, out of all the restaurants in this genre, Rowdy Cowboy has the friendliest staff. Yes, I will be back. 1 Star.

Bar area

Tex-Mex Chili Cheese Fries

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Tex-Mex Chili Cheese Fries are the best!!

Crisp & Green

3.7(32 reviews)

0.1 mi

We ate here a few weeks back What a great option to the…read morenumerous Mexican restaurants or over priced restaurants You can build your own salad here And their salad dressings are delicious! Stop by one day You will not be disappointed for a quick healthy meal!

Excellent! Very fresh and tasty. It's great to select the ingredients for my salad, exactly what I…read morewanted in it. The staff was very helpful!