Absolutely unreal. I ordered online it took them 20 minutes to get it out to me. Then they failed to tell me that they were out of sauce. Forgot to put straws in the correct bag. read more

Chick-fil-A Baylor is more than a restaurant. It's a home. Allow me to tell you a little story: As I parked on a rainy February morning, I thought I was just going to have a normal lunch. Nothing special, just a chicken sandwich and a Coke to put warm food in my belly on a dreary day. As I got out of my car however, I saw a Chick-fil-A employee named Smythe walking an elderly woman into the restaurant, holding an umbrella over her and making sure she didn't slip on the slick sidewalk. "What a nice guy!" I thought to myself. As I walked inside, another Chick-fil-A employee, Isaac, held the door for me. It wasn't just Smythe with the heart of an angel and a glowing grin, it was the whole staff! Person after person left me feeling loved, full, and cared for. Thinking back on sweet Isaac's coy smile and friendly jokes brings a tear to my eye. And I haven't even talked about the food yet! You may be thinking, "I've had Chick-fil-A before, I know what I'm going to get" and in a sense, you'd be right. The menu is very much the same as it is at other Chick-fil-A's (except for spicy tenders! shoutout test market!) but what the menu can't capture is the main ingredient of all the food at Chick-fil-A Baylor. The main ingredient here is love. It's baked into every piece of chicken, every french fry, every milkshake and salad. There is even love in the ketchup here!! If you think you've never tasted love before, then come to Chick-fil-A Baylor and have a chicken biscuit for breakfast. That thing is literally dripping with love. Finally, the belle of the ball at Chick-fil-A Baylor has got to be their Marketing Director. She is known and loved by all of the regulars. It's a sight to behold as she circles the restaurant having genuine conversations with all she encounters. She has such a magnetic personality, that when certain groups of people walk in, they immediately flock to Blair, as a harem of concubines would flock to their queen. It is truly a phenomenon. If you have not visited Chick-fil-A Baylor, you are missing out on the experience of your life. It is an oasis in the driest of deserts, a place where the lost and hungry can find rest, friends, and magnificent chicken. So go ahead, do yourself a favor and join the fun. This is a well that doesn't run dry. You'll be glad you stopped to take a sip. read more

Playplace for kids, clean, organized, speedy, wifi, outdoor seating, drive through and a notch above the usual as expected of this caliber fare at a reasonable price. read more

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One of the busiest CFAs I've ever been to. Still had outstanding service and got our food all right and very quickly. Parking lot was BIG but also full, while still having a place to park. We'll definitely be back. read more

Every Wednesday I stop by this location for a chicken biscuit. Today my experience was exceptional - the biscuits were huge, and one of the servers (George) embodied the ethos of authentic hospitality Chick-fil-a stands for. Many thanks CFA Baylor - and to God be the glory! read more

On the way through and had to stop for lunch. Very efficient and clean for being so busy. Great meal!

Idk how many times I've came here and they forgot the sauce! The sauce makes the sandwich! There is always people in the store in button ups just standing around. It's annoying seeing people getting paid to just stand around. Why wouldn't the person standing around put the sauce in my bag?! Then they would at least be getting paid to do something. read more

I can't believe how fast & efficient this chick fil a is! We were hesitant to go through the drive through because the line looked long, but it took less than 5 minutes until I had my food in hand. Absolutely incredible. A nice bonus- the staff was courteous and quality was one of the best I've seen. Keep up the good work!! read more

I don't normally post feedback for fast food, but I felt compelled to do so after my 3rd visit to this CFA location. First off, I am not a resident of Waco. I am a Baylor alum, living in Dallas who makes the occasional visit back to Waco. I also like that this is conveniently located off the highway not too far from the Baylor campus. That being said, a couple of things I want to point out. This restaurant is fairly new, clean, and kept up very well. There is a nice, indoor playspace for kids. Even when there are lines, there are usually multiple employees at each register ready to expedite taking your order immediately so that you go through really quick. The most important thing that sticks out in my mind is the amazing customer service and the attention to detail/cleanliness. What I have experienced is above and beyond what I would expect from a fast food establishment. When I travel, I normally do so with our family with three young children. On more than once visit, I've been asked if I needed assistance taking my items (condiments, drinks) to my table, and it is followed up by an employee who helps in carrying my items to our table. This speaks volumes. As a parent, I can tell you how often a business offers to do this- very few do, and very few are obligated to have to, and it is a rarity for me to witness this especially for a fast food restaurant. At my last visit, it was a dinner rush during welcome week, and as the restaurant began to fill up with Baylor students, I saw how efficient they were. During peak times, they give you a plastic color coded container which serves as your marker/number for your order. I noticed that employees would bring the trays to the patrons matching up the order to the markers. This helped so that there was no traffic blocked by people "waiting" to pick up their order....a logistical nightmare for someone like me if I'm trying to claim a table, wait with a whiny, hungry kid and pick up my food. Multiple employees followed up with our table after dropping off my food..."did you need anything to be replenished? would you like anything else?", "may I take your tray?" (to assist me as I was attempting to bus/clean my table). I noticed two employees walking around at my last visit who made it a point to tidy up frequently after each table, sweeping the floor, and wiping down the trash bins. I've been to several CFAs in this state, and I'd rank the customer service here pretty much at the top for sure. Whatever training manual they're using, or whatever they are doing with the employees at this location is being done right, and I wish that other fast food places could have even a fraction of the customer service that I can get at this Waco location. read more

This might sound weird but woah inside trash compactors?! Also spicy strips?! I'm from San Antonio and will definitely come back for the amazing service. read more

Very disappointed! This restaurant does not hold up to the Chick-fi-la name and brand we have grown to know and love. What happened??? Came to Waco to visit Baylor with our future Bear and went to Chick-fi-la twice, both for breakfast on different days. The first day we ordered chicken biscuits. Oh my gosh....the biscuits were hard as rocks and very dry. Terrible!!! The next day we ordered the mini cinnamon rolls. Again, hard and dry---they were not fresh but rather old and stale. We were all very disappointed because we have had nothing but wonderful experiences at every other Chick-fi-la in the nation and this one---well, it doesn't make the cut at all. Needless to say we did not return to eat breakfast again, or lunch, or dinner. Highly disappointing and not what you would expect from this well known and loved chain. read more

Like all Chick-fil-As, this location offers good food, reasonably priced with great service. Even when they are packed, the employees get the food out fast with a great attitude. Keep it up! read more

10/10 every time. They made me fresh coffee at 1 p.m. because I woke up late....the kindest people.

This Chick Fil a absolutely gets packed during rush times, which is not surprising at all. One of the greatest things about this chick fil a is the service. Everyone is so friendly, helpful and mostly importantly, organized. During the rush time, they were able to keep track of where the food went easily and no orders at my table of 6 people was messed up at all. One downside is that there was a friendly fly eating with us. The interior looks clean, so this un-wanted friend showing up was quite a surprise. Also, I'm not sure if all frosted lemonades at the chick fil a chains are made the same. But the frosted lemonade here tasted more like a vanilla milkshake. My sister and I couldn't even taste a hint of lemon in the drink. It was a lot more creamy than "frosted". Other than that, I would not hesitate to return to this chick fil a another time. I just hope they fix the fly problem and I would just not order a frosted lemonade. read more

Love this place because they're so fast but why did I get only ONE chick fil a sauce!!!!?

Best chic fil a ive ever been to. No complaints. The drive through, no matter how long it seems, never takes me longer than 3 minutes. It's incredible how efficient and high quality they are. World class staff and leadership. read more

I had an awful experience at this location. In short, I got very sick from the grilled nuggets. I called the store to tell of my experience in hopes that no one else had yet gotten sick, but when I called in McKenzie and Steven insinuated I was lying about being sick, told me there was no way they could help, didn't apologize for my experience even once, and barely snuck in a halfhearted "well, hope you get better" at the end of our conversation. Usually they are the gold standard with customer service so I was shocked at how I was treated today, when I was calling in to attempt to help make sure other customers did not get sick as well. I was later called back and was informed that in another manager's view nothing had been done wrong and at which point he offered another halfhearted "I apologize". I will never be coming back to this location, and I will advise others to follow suit. read more

My all time favorite restaurant. There is never a long wait, even if the line is out the door. The employees can often have it out before you leave the register. The service is great and the food is delicious. There are many varieties of foods available, as well as healthy options. The use of the Chick Fil A app to gain rewards is easy and worth it for the free food. By far the best of any fast food restaurant. read more

BEST CHIC FIL A EVER! The line was wrapped around the restaurant but they still managed to get us in and out in less than 10 minutes!!! The sweetest guy ever, Jeff, brought us our food and we realized we didn't have a straw. He went back and got us one. THEN while we were waiting for the straw we realized we also needed an extra order of fries and that I had accidentally picked the wrong dressing for my salad. We told him this when he came back with the straw and he was so sweet and went back inside AGAIN without even batting an eye. He brought me every single vinaigrette that they had I will never go to a different chic fil a because there's no way it could compare to the customer service at this one. read more

Chick fil a has top notch service, incredible chicken and the best chick fil a sauce! I specifically love this location because it's super spacious, convenient to campus and the staff makes me smile! read more

I love the new Chick Fil A! It's so close to Baylor and in a super convenient location! The staff is extremely friendly! And even though the drive thru always looks long, they move you through the line so fast and your order is always accurate! read more

Some have called it the most magical place on earth, others where dreams come true. They right.

Just got a coke and it tastes like a fishbowl. the voice message options were a drag to listen to. Waste of my time. Both the order and the process. read more

i love chick-fil-a! amazing staff and always have my order right!

my fries were soggy and I asked for a new batch of fries and they told me they did have any more of a medium size , I honestly will never order from here again because why would you even serve a customer soggy fries for 2.11 #wasteofmoney read more

This Chick-fil-A is quick, clean, and friendly. This most recent visit, my food was ready for me before I had even finished paying. My food is always delivered with a smile, and the staff takes the time to check on the patrons. Overall, a very impressive experience. read more

I love this chick-fil-a!! The inside is huge and has plenty of room to sit, and the service is outstanding!!!

Whenever I decide to have lunch at Chick-fil-A I know it's going to be crowded. I was driving through Waco around lunchtime 1245-ish decide to stop. From the time I place my order paid it and got back on the road it was less than five minutes. This location has a system that works wonderfully. The young lady who was taking my order in person at the drive thur was very patient and understanding after I confused myself with my own order. I would highly recommend this location to everybody. read more

Bad Customer Service!!!! NO quality check before food goes thru the drive-thru! Andrew did NOT quality check my simple and short order for three people. Sandwich meal, nuggets meal, 2 chocolate milks and....a yogurt parfait with cookies. They left OUT the yogurt parfait??!!!! I asked him to deliver it to Marriott Residence Inn and he went to Marriott Courtyard, both about 2-3 minutes away. Quality check before leaving drive-thru! read more