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    Chick-fil-A

    3.6 (67 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

    Chick-fil-A Photos

    Business Info

    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Good for kids

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    ows a chicken sandwich and pickles

    Stopped by just before noon today to place a large order for take out. Traffic was backed up onto Franklin, 3 lines of drive thru service. People outside taking orders. Inside lobby was almost completely full. Employee working lobby area. The beautiful young lady (according to the receipt her name is Olivia) who took my order was kind, friendly and very knowledgeable & helpful. While I was waiting on the food, she came over to where I was standing to inform me they had platters for large orders and that you could call it in ahead of time. Food was quickly brought out to me. Took it to my destination. Order was correct & food was delicious. I was so VERY impressed with everything about the experience. KUDOS TO FRANKLIN AVE CHICK-FIL-A!!!!

    My hubbys in line for our first Chic-Fil-A experience!
    Suzanne S.

    I'm so upset right now so please excuse my review if it's harsh. First of all, this is our very first time to a Chick-fil-A ever in our life. We are visiting family in Waco Texas. We stopped here to eat lunch on our way to San Antonio for the weekend. We ordered a grilled chicken club sandwich. I got a grilled chicken sandwich with nothing on it. When my husband went to tell them that they made a mistake the employee was very kind and nice but he came out with the same plain grilled chicken sandwich and told us that they wanted to charge us for the bacon and cheese. It was their mistake we asked for a grilled chicken club. So then the employee went back and told the manager that I was a little bit upset about it because it was not my mistake but theirs. He brought out a little bag with bacon and cheese so I could put it on my sandwich after it's already been sitting out a bit. They wouldn't take it back and make a new sandwich the correct way. So I sent it back and I asked for my money back. I'm very disappointed in this Chick-fil-A I had heard so many good things these restaurants. I'm not very happy and don't think I'll be back,(at least not to this location. Not a great way to treat visitors from out of town!

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    6 years ago

    This place has awesome service! Quick and easy I go to this Chick-fil-A a lot and they do a great job!

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    8 years ago

    Amazing food! Never have a problem with customer service! Food is Always really warm and fresh out the oven

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    8 years ago

    This Chik-fil-A runs four lanes for their drive thru during lunch times. Majorly impressive!

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    8 years ago

    Always a great choice...no matter the location! Even at the busiest times, they get the job done in a swift courteous fashion!

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    6 years ago

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    6 years ago

    The employees are clean and neat. Means a lot to me. Fast service in every state and consistent in food quality.

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    9 years ago

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    10 years ago

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    11 years ago

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    15 years ago

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    15 years ago

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    7 years ago

    Nope! The only good thing they had was the coleslaw, but they replaced that with KALE salad. YUK!

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    14 years ago

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    12 years ago

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    14 years ago

    Love the food, but am very disappointed they stopped having the lemon pie. they've substituted Brownies which are nothing special.

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    Page 2 of 2

    Ask the Community - Chick-fil-A

    Review Highlights - Chick-fil-A

    Always an A+ meal, spoken from a Vegan that cheats with chick-fil-a :) The service is amazing.

    Mentioned in 16 reviews

    Read more highlights

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    Hat Creek Burger Company

    3.4
    (123 reviews)
    2.3 mi

    Hat Creek Burgers is probably the best drive thru burger place I've ever been to! I usually get the…read moreSombrero Burger. It always comes out hot with lots of cheese and has a slight but not overpowering kick from the yellowbird sauce and jalapeños. I like to put some of the fry sauce on it and it is totally fantastic. As for the side I always get the Tater Tots. I have always been a big fan of tater tots, but Hat Creek takes it to another level! They are crunchy on the outside and nice and perfectly soft on the inside. They are also quite big and filling. Dip them in some sauce and that tater is on cloud nine. They are nice change from standard fries. If you have gluten intolerances this place actually has an impressive Gluten Free bun! I was very surprised when I tried it. It has some chew and while it isn't the real thing; it's really quite close! As for the price it is a little more expensive than your run of the mill fast food burger, but the quality and what you're getting is totally worth it. I've never felt cheated, and I have never once left hungry!

    Was excited to have a fresh burger but instead got a re-heated unflavored patty and lukewarm fries…read morecovered in salt. He said his salad was good and the drinks were good. Lady taking order was nice. Nothing special to write about our visit.

    Photos
    The Classic Burger, Beer and French Fries
    The Classic Burger, Beer and French Fries
    Grilled Chicken Sandwich and French Fries
    Grilled Chicken Sandwich and French Fries
    The Southwest Burger and Sweet Potato Fries

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    In-N-Out Burger

    In-N-Out Burger

    4.0
    (191 reviews)
    3.2 mi
    $

    If you want a nice, juicy, crispy bun burger, go here!!!!! in and out... you cannot beat!!! the…read moreservice is top tier! the atmosphere is so California and fun!!! I love it here!!!

    I was passing through Waco and wanted to pick up some food to-go from here. In N Out usually…read moreconsistently offers good food products, and so I figured I would stop in here. Well, it was super busy when I pulled in, and but I did manage to find a parking spot. I parked and headed inside. There was a line at the counter, so I patiently waited my turn. No big deal. Finally it was my turn to be served. I placed my order, customized it (only modified one thing), and then paid for my order. I did request for it to go. I waited and waited. Other orders got called, and I kept waiting. Felt like I waited forever. Lots of other people got their orders. I was trying to be patient. Eventually I looked back on a counter further behind the front counter. I could see a bag with my order number on it. It had been sitting on that back counter for a few minutes. Employees were passing by it, but not bringing it to the front counter and calling the number out. I was about to just walk over to the register and tell the lady who had taken my order that my order back there was ready. Finally she turned toward my bag of food, looked at the order number, and called it out. I walked up to pick up the food. She acted like it was no big deal, didn't apologize for making me wait longer, and that was that. I took my food and headed back to the car. I had a schedule to keep, so I couldn't spend much time checking out my food. I trusted that it was made to their usual quality. I headed out of town. I got a little further down the road, and then opened the bag to start eating some of my fries. I grabbed an undercooked fry from the bag. I then took the whole fry box out of the bag. I realized that about a quarter of all the fries in the box were undercooked. Yuck. Then there were a few overcooked, brown, over-crispy fries in the box too! I was like wow...but I was too far away from the restaurant to bother to drive back and ask for new fries. Then I set the fries down and took out my cheeseburger to start enjoying that. I pulled the wrapper down and started biting into it. The burger itself was not bad, but the bun was burned. Yuck. Overall, this is not the service or quality of food I had expected from there. I should not have to wait excessively for my food when it's already packed and ready, nor should I have food that is not properly cooked. Next time I am passing through Waco, I won't go here for anything. No thanks.

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    In-N-Out Burger
    Double-double monster style
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    Chick-fil-A

    Chick-fil-A

    3.3
    (16 reviews)
    1.3 mi
    $

    The last two times ive pulled into chick fila to get one of their awesome chicken sandwhiches, my…read morebun was cold and brittle. its ruins the whole sandwhich. i love chick fila and want to let them know. gotta figure out a way to toast or heat up that bun. cold crumbly bun ruins the sandwhich

    By far the worst Chick fil A in the Waco area. The location is by far the dirtiest of all the…read morelocations, and the service is definitely some of the worst. Everything we tried to order, they said they didn't carry it. Spicy Chicken Sandwich, Kale Salad, Cool Wrap, Tenders, EVERYTHING. When we finally got our order, we were missing a chicken sandwich, fries, and some sauces. I walked back to the front, and the cashier completely ignored me. I tried getting her attention multiple times, and it was very obvious that she knew I was there. When we finally got their attention, it took them forever to actually understand that they forgot some items and I wasn't trying to order more. When we finished eating, we needed to bag because we ordered a meal to-go, two managers sat there and talked while staring at me and it was very obvious I was waiting for help. It was a very frustrating experience, I would much rather visit any other location in Waco. If you're visiting the Richland Mall, save your time and energy by eating at a different place in the food court, or go across the street and eat at an entirely different restaurant.

    Photos
    Chick-fil-A
    Chick-fil-A
    Chick-fil-A

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    Chick-fil-A - hotdogs - Updated August 2026

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