What could you improve? Everything. Drive thru kid was rude, manager not any better. Seems like it's a hangout where they make mediocre food sometimes.. Grease was definitely BAD because it left a bad taste in your mouth. Hamburger completely cold Out of milkshake mix (told by manager that they had to wait til next shift so another manager could physically go retrieve some from somewhere) No apple pies because it would take seven minutes to make one. (That was a way to tell us they didn't want to make any) By that point we got the drift. Why would we wait?! Also, why is it you can make a grilled chicken SANDWICH, but can't put grilled chicken inside a tortilla!? The rude kid said it isn't allowed; but they CAN put fried chicken in a tortilla :/ Makes zero sense. Ambiance? The floors were flooded with water being mopped, looked messy in the kitchen and bins for food were all empty. And they're open 24 hours and it's only 9pm? Our Whataburger in cedar park & Leander are always clean, food tastes good & has good service. Come on Waco.. read more

Look it was packed they where putting out orders quick but I thought this was funny to see read more

Great Whataburger ! James was the best ! Great guy for sure made me wanna comeback! Im a truck driver from out of town.

Excellent service today in curbside pickup. I accidentally placed an order through the app at a different location. They figured out my mistake when my order could not be found in their system. Still, they offered to make my order so I would not have to drive the other location. Then they gave me an extra item at no charge for having to wait so long! When it was 100% my mistake! Fantastic service. Very happy customer. read more

When I went to get a burger today the burger I got, under close examination, looked slimey. Almost as if they've spit or licked the bun before putting on mustard. It was disgusting. I actually considered saving it and sending it off for testing. It legit looked liked spit. Threw it away and will never eat there again. Fair warning. read more

Good customer service, food was out on time, and the manger made it a good peaceful environment for others! Loved the burger!

Food was amazing - patty melt perfection. Women's bathroom was busy for 15 minutes while a 400 lb employee took her break in it and listened to music. read more

Ordered 3 drinks on the app at 5:58am before work. Was still waiting on them at 6:15am while the crew just sat there and chatted. They had barely just started making them. read more

Worst whataburger on the planet. Waited 45 minutes in the drive through for 2 chicken sandwiches. Were told repeatedly they would check on the order as we sat in the parking spot. read more

My pregnant wife and I had to go to the hospital at 2 am tonight and on the way home after finding out our baby was okay we just had to stop for whataburger. Dylan was such a good sever and the food was perfect! Go Dylan. read more

Con: slow service. Floor in food prep area covered with trash and food. I ordered a blue cheese burger with extra sauce. Received with no sauce and was definitely not worth the $9.99 price!! Pro: Ruth at the front counter is always friendly, helpful and efficient! read more

Great burgers for our party of three. We couldn't get over how much we loved the burgers! Fries were...meh! Slightly disappointing. Biscuits, apple pies and cinnamon roll were delish! I would pick this over other fast food joints. read more

I just had a really good, hot Whataburger with cheese and just wanted to let y'all know, Ordered through the app and did curbside. Got there a little early, order was brought out right away hot & fresh. Love their onion rings & had a vanilla shake. Very good. (Full disclosure, on occasion I have had to go inside to get my "curbside " order, but knowing the staffing issues restaurants are facing, I understand.) read more

Whataburger - Someone likes vanilla shakes! - Fast Food Near Me - Waco, Texas

Drove through at 6:30 on a Tuesday morning. Service was even slower than usual, and it's almost always painfully slow. Nesha, the person working the window, seemed to be on a personal mission to let me know how much she disliked working the window or working at this Whataburger. She got my order wrong, then sullenly attempted to fix it and got it wrong again. I love the breakfast at Whataburger, but I've decided to stop going to this one. They have a management/training/supervision problem. read more

Ooph where do I even begin? Bad service, long wait then they forgot my drink and had to wait again just to get home and realize they shorted me an apple pie. Half way through eating the burger and I was running to the toilet! Did I mention they used pepper instead of salt on the fries! It just doesn't get any worse than this! I have never taken the time to write a review on fast food but felt the public should be warned. read more

I know this place is bad, but sometimes life is in the way and you need some food. Order breakfast, they're out of coke. I ask if there's a price change for OJ. Lady said .31, fine. Turns out it's closer to $1. Ok, just accept it and move on. No hash browns, instead the driest fries I've had in a while. The biscuit, damn I couldn't eat it. Hard, crumbling like I was biting down on that old cookie at the bottom of the jar. It appears management needs to get their act together. Running out of product can happen, what you shouldn't do is give people old food, wrong sides, or lie about the cost they're pushing on you. read more

The worst Whataburger I've stepped foot in. The service in drive thru is a joke, the dining area is disgusting and the staff is incompetent. I will never visit this location again. read more

Ordered off of the app for curbside pickup. Got there when it said to and checked in on the app. Waited for 26 minutes before I gave up and called the store. They brought it right out. They said I should have walked in after five minutes and they had my food ready the whole time. Last I checked, you don't blame the customer for your own screw-up. And most people apologize for screwing it up. Not blame the customer. They also didn't get all of my order correct. Also, noticed their employee who was taking orders from the drive thru outside spending time taking selfies and videos of themself. read more

If you were traveling and want find the worst Whataburger in Texas then you can find it in Waco Tx. I have been there a few times, food and service always terrible. read more

Worst service possible. Forgot my order midday and had me sitting in lane B waiting for it for over half an hour before anyone noticed. Cashier also left headset on and was cursing and laughing into the microphone the entire ordering process. Worst experience from whataburger I've ever had read more

Definitely love me some Whataburger. Unfortunately this store is not run by Texas' best & brightest. Out of two burgers ordered, one was almost right and the other was completely wrong. Sad considering we live out of state and this was out first Whatavisit in two years. read more

If I could give zero stars I would!!! The people that work here are RUDE. The girl that takes orders at night has a TERRIBLE attitude. If you hate your job that much maybe you should go somewhere that customer service & interaction isn't important. Plus they always mess up my order and give me something I didn't even ask for. Safe to say I'll drive the extra couple miles to a different whataburger. read more

Mostly good until tonight. Burgers tasted bland and bitter. Meat wasn't seasoned and pickles were bitter to the point they had to be removed. Were they old and stale? Who knows. Also, onion rings tasted like the oil hadn't been changed in a while...yuk. read more

I've been sitting for almost 10 minutes in this drive thru as I write this review. The people taking my order were a bit rude but almost expected nowadays for fast food service. Hopefully they get my order right. Cross your fingers for me. read more

Overall it was an okay experience. This was my first time eating at a Whataburger, and it almost made me not want to eat at another. The staff that helped us at the register was rather quiet and unwelcoming, she seemed like she was really uncomfortable working front of house. The burger was good but wasn't anything to call home about. Also the fries we were served were cold and overcooked. Compared to the rest of the Whataburgers I ate at when I was in Texas, this one was the worst. read more

Whataburger - a hamburger and french fries - Fast Food Near Me - Waco, Texas

The customer service was awful. They messed up my order THREE times before I decided to just throw my food away and go elsewhere. I will not be returning. read more

This Whataburger is trash. This establishment took forever to deliver my order while I was dining in. Restaurant looks trashy, manager took my order and was rude about it. He was handling orders over my seat in area without apologizing. They also placed load of Mayo on my burger for no reason. It's just bad, avoid it. Save yourself form the wait and the rudeness. read more

My trip today was very frustrating first the line was taking forever I asked the window if they had apple pay and they said yes I arrive to the window and then apply pay did not work. They did proceed to tel me to order on the app and get my food that way. It then took then a lot 10 minutes to get the food out to my car. I would think if a technical issue happened on their end they would fix the problem or provide me with the food because of how they said apple pay would work and I wasted my time in he drive threw. Was very annoyed with this issue. read more

At 3:15 am I counted 8 employees at this location and literally just 1 (the pregnant one working the drive thru) was actually working. The others were standing around talking... I even heard one guy yell the "f bomb" as I sat at the drive thru window. Then, what looked like the manager (because they were wearing a gray polo instead of orange) was sitting in a booth eating & watched the others as they did nothing. At least my food was good... maybe if they didn't waste so much money on useless labor they wouldn't have to charge almost $3 for a tiny taquito! read more

We're wanting to get a quick meal to get back to a friend in the hospital. Took 10 min to wait for them to tell us to order when we were ready, waited for 45 minutes in line, employees were just laughing and talking and they got our order wrong. Do NOT go here if you're wanting a quick meal. read more

Have been there dozens of times after I get off in the mornings around 2 -3am and the food is NEVER fresh and barely warm. I keep giving it a chance and it keeps disappointing. I'm done!! read more

Went to my first Whataburger. Got the patty melt. It was pretty good, though the overall quality of the food was lower than "competitors" (see below). I'd probably rank the "premium fast food burger joints" I've been to as: 1) In-N-Out 2) Habit 3) Whataburger 4) 5 Guys One thing Whataburger has going for it is the number of options (compared to In-N-Out, which makes like 4 things). They lost major points on the fries. The staff was super friendly. read more

Honestly I've never spent so long in a drive thru... where does one EVER sit in line for 30??? Cars waiting at the window that should be parked because their order is not ready ..but no, EVERYONE has to be stuck in line. I have NEVER been to a Whataburger that was this slow. I can see employees inside just standing around, meanwhile the drive thru wait is 30 min. Terrible! Please help me understand who has that kind of time? Unbelievable read more

worse place ever forgot my fries forgot items on my burger that I paid for! horrible service

Lady working the drive thru this morning was super nice and professional. I can't say the same for the staff preparing the food, however. We ordered a lot of food so we checked our bag to ensure all the food we ordered was there. We were short one sandwich. When we told the lady working the drive thru, she asked the staff preparing the food for our missing sandwich and the lady in the back wouldn't prepare it! I had to count out the sandwiches and turn the bag over before she'd prepare the sandwich! We're not trying to get one over on Whataburger. I'm just trying to feed my kids a quick breakfast so we can get on the road home. Again, older lady working the drive thru, AWESOME! Some of the others need customer service training. read more

Horrible service, waited over 20 minutes to have 2 of my orders messed up and every single one of them cold. Also asked for a plain burger for my kid and it had mustard. They figured scraping most of it off was how to fix it. Will never go back to this location. read more

Literally says 24/7 on the window but they close late at night. Tried to call the manager and they didn't answer the phone.

Stopped in while out shopping. It was crazy busy, but the workers kept things moving. Burger was hot and served up quickly. Great hamburger lunch spot. Friendly service and good food. I'll stop here again read more

I went to this restaurant on Friday 11/27/20. Upon pulling in the parking lot I noticed the drive thru was empty but there was a truck parked near the side entrance. Didn't really pay too much attention but pulled on in the drive thru to place my order. After waiting about 5 minutes a young lady named Aliya came to my vehicle and said to me that the line starts "back there". I don't hear good so I asked her to repeat what she said and she did. I then asked her "Don't we order at the drive thru?". She said again, "the line starts back there so you need to back up and get in line." I told her I would have to pull through and come back around as I couldn't see good to back up. She said Okay. I pulled around and there was already a car at the drive thru window so I had to wait to pull on around to get in the ordering "line". The truck that had been parked near the entrance door pulled up behind me and the man was hanging out of the window and yelling all kinds of obscenities at me as he thought I was trying to cut in line. He was calling me a "effing bitch" among all kinds of other things and shaking his fist at me. I am still very upset about this. The drive thru was clearly empty and I have never in all my 60 years been to a Whataburger that you don't order at the drive thru. How would ANYONE know the line was starting at the entrance door which is probably 3 car lengths from the drive thru speaker where YOU ARE SUPPOSED TO ORDER? Manager be aware that your idea of ordering elsewhere could have caused an incident had I responded to the idiot that was mad at me for pulling into the drive thru. I do plan to contact the corporate headquarters as well to see if they are aware of this NEW PRACTICE that the manager implemented. read more

Went to try the new coffee shake and the milkshake machine and as broken. Across the street DQ took care of my sweet treat needs