Curbside pickup was fast and they always get my order correct! Speed is important when you only get a 30 minute lunch break. Drive thru line is always long, but they tend to get through it very quickly! read more

We really like chick-fil-a. This review is about the service. I had three coupons for my 3 kiddos for a kids meal. I go through the drive through show the coupons and order our food. I get up to the window, hand over the paper coupons and the manager comes over and tells me that they won't take them because they are paper coupons and corporate won't let them take them. Also, they were for a different location- sorry, I didn't pay attention to the location that was my oversight. So the manager takes back the order, hands me back the coupons and tells me that I can take the coupons to the other location maybe they will honor them. Why would I go to the other location when she just told me that they don't honor paper coupons anymore? And not even ask if I wanted to pay for the order. Just overall not a good customer service experience. read more

What an AWESOME VISIT! Was out late Christmas shopping last week and the wife and I knew that we would not get home in time to make dinner. She decided to eat Chick-fil-A, (I had disgusting supermarket sushi, that's another review). So we were near this particular location and gave them a try. The drive-thru line was packed, but with two lane service it went fast which is typical at any Chick-fil-A in my opinion. Also it was cold outside and we did not want to get out of that nice cozy warm car. When it was our turn to order we were greeted by the most happy and cheerful person I've every experienced at a drive-thru. He was so excited that we choose to come to his store. He greeted us cheerfully and took our order with precise accuracy. He was so charming and energetic. I told my wife, "what a nice person." When I arrived at the window to receive me order, there was this nice young man with blond hair at the other end of the microphone. He kind of reminded me of Richie Cunningham from Happy Days. Along with him was this other young man who was the "runner" getting the food. He reminded me of Steve Urkle from Family Matters. He was just as energetic as Richie. They took our money and counted our change back to us. I wish I had tipped them because I felt so good after the great service. These guys were so fun and full of excitement. They offered me loads of condiments and did with it a smile, I could even see a sparkle off their teeth. With cheerful enthusiasm they welcomed me, gave us our food which was piping hold and to order. For a minute I though I smelled nutmeg; could these guys be two of Santa's Elves? I mean both of them were short and their smiled sparkled when I talked to them. I told them "YOU GUYS SMELL LIKE NUTMEG!" And they laughed with the most jolliest laugh I've ever heard! Their smile just lite of the night sky and they had on the most festive sweaters. As I drove away I thought I heard jingle bells, could this have been what I thought it was, I mean its the Christmas season and ............. I WILL BE BACK TO THE LOCATION! MAKE SURE YOU GO DURING THE HOLIDAY SEASON because they have Santa's Elves working there. MERRY CHRISTMAS EVERYONE!! read more

Love their spicy chicken sandwiches, chicken tenders and their breakfast chicken biscuit the most. Their grilled/regular chicken nuggets and grilled sandwiches are also tasty but not my go to. I've never had a problem customer service wise here, always nice and friendly and quick to get you a refill or whatever you may need. The only thing I ever run into here is their breakfast biscuits are always usually doughy which is annoying but other than that it's top notch. read more

Chick-fil-A is always the place to be! Their customer service is always top notch! People standing outside even in the rain to take your order. My experience is always great! Also, their ice cream is good and the machine is never broken read more

Bruh this food nasty, got the McNuggets and waited 6 minutes for food that wasn't McNuggets. They didn't even get the shape right. 5/10.

This is by far one of the best Chick-fil-A restaurants I have ever been too. I was there yesterday evening during the busy time with a friend and ordered the No. 4 Spicy Chicken sandwiches and before the transaction was even completed; the server had our orders ready. We seated ourselves and were amazed to see the cleanliness of the restaurant and the layout of condiments, napkins etc. neatly arranged. The sandwich was just perfect with the freshest veggies (fresh whole leaf lettuce, tomatoes, pickle), cheese and the chicken cooked and spiced to light up my tastebuds. (Suggest trying it with Chick-fil-A sauce) Another thing that amazed me about the location is the friendliness and professionalism of the staff who said 'It's a pleasure serving you' after handing us our order. The drive-thru was really busy but was well-managed, clean and efficient. The restrooms were clean and well-equipped too which is truly a hallmark of a good restaurant or a business. This is exactly how franchisee food chains ought to be. I am sure there's a lot more than a lesson or two that Chick-fil-A can teach to places such as Subway, McDonald's and other franchised or independent joints whose whole aim is to make money without even providing decent food, basic service or even bare minimal hygiene and sanitation. I highly recommend this place to people visiting the Oyster Point, Kiln Creek shopping district on Victory Blvd. in Newport News/ York County. Simply Love it. read more

Didnt care for the chicken salads too much but their fries were good. Fast friendly and over-all satisfactory. read more

Chick-fil-A - Chick-fil-a - Fast Food Near Me - Yorktown, Virginia

This chick fil a is great. They are always so nice and if they make mistakes on orders they easily correct it. One day my husband and I brought our two children, who were so busy when we got there I didn't know my husband hadn't eaten his sandwich and I threw it away on accident. I let the manager know and he was quick to give us a new one to go. read more

This chick-fil-a gets two thumbs up! Their team is always fast and efficient. We ate here today and it was another pleasant experience. The fries were perfect and nuggs were good too. I was most happy with the lemonade, and surprised. I didn't ask for it, but whoever made my lemonade went half on the ice so that we got more lemonade. Thank you to whoever that was! read more

One of the best CfA's I've visited. Food is fresh, service is fast, and servers are all friendly. Restrooms are so clean that you could eat off the floor (although I wouldn't recommend it. Glass-enclosed Children's play area with hand sanitizer dispenser at the entrance/exit was a nice touch. Two-lane drive-thru (!) and free drink refills for anyone dining in. Wish all CfA's could be like this one! read more

I have never left a review for fast food before but this one is by my hotel and I have eaten here three nights in a row and I am so impressed with the service provides by the young men and ladies in this store. They all seem genuinely eager to assist you and overall happy to be at work. Such a rarity that I thought it was worth giving them a shout out. read more

(10/05/2013) Politics aside, Chick-Fil-A makes a damn fine chicken sandwich, get the Original (although the Spicy is pretty good, too). Breaded and pressure deep-fried until dark and crunchy GBD; thick and moist real breast meat, tangy marinade (maybe pickle juice?); two tart pickles; no condiments, on a soft, buttery bun. Perfection. Grilled 4-piece chicken nuggets from the kids menu was perfect snack on the road for the puppy. Long lines on a Saturday morning at this stop, but handled well. read more

Chick-fil-A - Original Chicken Sandwich - Fast Food Near Me - Yorktown, Virginia

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The worst on the planet. Unhelpful, rude, unorganized. I have never had such poor service. One of the cashiers put his hand up as I was about to place my order to stop me to ask me was it here or to go after asking me how can i help you, prompting me to answer. Then when he asked me my name I said my name & he said "I'm sorry what was your name"? I said my name again and then began to spell it quickly, he says to me "I just couldn't hear you" with an attitude! After this he never asked me what sauce. I had to go back up to the cash register with long disorganized lines to request sauce. As I was standing there the manger came up and began hitting buttons on the register directly in front of me, as I was standing there with a bag in hand waiting on someone to ask how can I assist you, she never once asked if she could assist me. read more

By far my favorite Chick-fil-A to go to. They are fast and efficient and it is always delicious. It stays super clean which is very nice. I've been coming here for many years and never have been disappointed. read more

Love this place. Food is always fresh and steaming hot. They rarely mess up orders and if they do they are speedy to fix it. Staff is friendly, dining area is always clean, and customers are always leaving happy. Love that they have the ply area for kids also. read more

Would not refund my mobile phone order when I couldn't pick it up. Also ignored me at the counter while others were served when all I wanted was ketchup. read more

I was in the mood for Chick-Ful-A and the frozen lemonade (read: vanilla ice cream and lemonade smoothie) really hit the spot along with a 30-piece nugget meal that reminded my of home cooked nuggets. Positive and satisfactory experience eapecially on a warm fall day. read more

Wonder works but the manager was treating his employees terrible and I tipped the lady for doing great service and I told her to keep it, because she earned in and the manager took it from her and refused to give it back to her nor me and combined it in his refis read more

I ordered breakfast on the CFA app at 10:15am, and got into the drive thru lane at 10:20am. After waiting in line for over 10 minutes to get service, a very unwelcoming employee told me that they could not service me what I paid for because breakfast was closed. I don't understand how a "fast food restaurant" is so slow to where I have to wait 10 minutes to be told that my order cannot happen. Will NOT be going back to this location again, terrible and slow service. read more

This is probably the worst chic fil A I've been to. It took 20 minutes to get through the drive thru and when got to the window to get our food, we were told to pull up into the reserved parking spaces and wait to receive our food. Mind you we got a kids meal nugget and an adult meal nugget. After waiting in the space for almost 10 minutes I went inside to get the food and a refill because I was so thirsty from waiting. The person who gave me my food seemed lost and I had to ask if the food he was holding was mine! Nope, never again. read more

This is a great Chic-fil-a! Every time you go in there, the employees are friendly and helpful. Our food is always hot and fresh. I don't understand the one star reviews from some of the other reviewers. I have been going there for years and everything has always been great! read more

We were in the drive thru today June 9th, had just placed our order and were waiting to move forward when our car turned off. Not sure why yet but the chikfila team was right on it, they helped push our car to a parking spot and an associate went above and beyond to try giving us a jump start with his car (sadly didn't work but was still appreciated). They also brought our food out to us! While we waited for someone to pick us up a team member came out and asked how we were doing and if we'd like some water. They were super friendly! 10/10 service, can't beat chikfila's genuine customer service! read more

I went here to get two frozen coffees and it didn't taste anything like the frozen coffee I usually get. It was so watered down and I was quite disappointed. That was my only order and they messed it up. read more

Hot, fresh, delicious chicken served quickly and with abundant smiles. It's clean and pleasant inside. I've eaten here many times over at least 10 years and have never had anything less than a perfect meal. The morning crew is friendly and efficient. read more

These workers are very rude. No friendly service. No manners. Not professional. Very different from the Chic Fil A's I'm used to but it appears to be predominantly white so I don't know if that's a reason. read more

This place has the dumbest drive thru people constantly cut in line. They forget food almost every time I have been. Never give the sauces I ask for even on mobile orders that list it out. read more

I eat here a couple times a week. It is always crazy busy for lunch, but the staff does a good job of getting food out quickly. Dinner is usually less crazy, but sometimes there are alot of kids, and it can get noisy. I don't have a problem with that though. It's always consistently good. read more

It's been years since I've had Chick-fil-A and I needed my fix. This place did not disappoint at all. They're always on their "A Game". I suggest getting the chicken biscuit for breakfast. So damn good... basically anything they have is great! read more

This chickfila is great. Hardly any wait time and the store is clean. Food is awesome. And this is the least expensive compared to others chickfila stores nearby because of the lower food tax. read more

Good food, but customers in this area are always in a rush and rude. Goto another location for a better dining experience.

I frequently eat at Chickfila, especially this one because of how close I live to it. I am even a Chickfila A-Lister. There have been days when the food was not the best but usually overall it was still good. The past two times I've visited my nuggets were disgusting. Today they smelled and tasted burnt. And the last time I had a nugget that was literally BLACK! The fries have been the same too as of late. I have come to this Chickfila out of convenience but I think I will be finding a new Chickfila to frequent. read more

Stopped to get a gift card and some nuggets and a tea. Tried to use the chick file app on my phone. It didn't want to go through and an older woman stayed out of view and said that gift cards Can't be purchased that way. Ok But could you stick your head out- quickly explain and go on. No. guess I want worth the courtesy. Oh and the unsweetened tea was sweet and requested Sauce was missing. Nice. read more

The team who takes care of you is always friendly and courteous. They are very quick and accurate. The restaurant is always clean, including the restrooms. Thank you for making our lunch a pleasant event, every time. read more

While not the place you'd pick to cater your gay wedding reception, for lunch it's always a pleasure. Hard to blame the individual store owners for their company ceo's archaic religious intolerance anyway! These guys work hard to ensure the most pleasant and tasty fast food experience. The sandwiches are great and the service is tremendous. Huge hit with the wasp crowd and the kiddos. Make a stop! read more

Who would have thought inequality would taste so delicious? This location is one of the nicer ones in the area, and are almost always busy with a drive through line wrapping around the building. The good news is their service is fast and it doesn't feel like you are waiting forever for your turn. The workers are friendly, hopefully they're all treated fair and equal at this location. read more

This location needs a major update in the kitchen rather than outside. I received my order and was immediately disappointed once I began to eat my food. My tea was watered down and my chicken strips weren't fully cooked. The victory location is a popular area but recently their food quality has diminished. I recommend going to the location on Jefferson avenue. read more

So I will never go to this chik fil a again, the last 2 times I have gone I got the Cobb salad and they put almost NO chicken on it despite it being a $8 salad. Not to mention they get my dressings wrong and then give me attitude when I DRIVE BACK to get it fixed and sit through the 20 minute line. They have forgotten my straws before, my crushed bell peppers. I go tonight and get a chicken sandwich and it's SOGGY to the extreme and I ordered a large and the fries were only half way filled up so waste of money there.. And then their scanner for the app is broken which would have been nice to know before I came specifically because I had money on my card.. No apologies or anything. This is 2016 you think if they are Innovative enough to have mobile ordering and paying they would be able to type in your chik fil a card number somehow but apparently not. read more

I don't know how they do it!? When I visited they were beyond busy. People everywhere. Yet they were so very nice and we had a tray of food in a matter of minutes. Luckily found an open seat too. I don't know why I ordered a spicy chicken sandwich. Doesn't hold a candle to Wendy's. I have never really been impressed with Chick-fil-A's food. I guess my subconscious sees how popular it is and I just follow the herd. Now a banana pudding milkshake. This is your place. read more

This place is always hopping (except on Sundays because they're closed). The food is always good and the customer service is always top-notch. The only drawback is that this place is always busy! Be careful if you want to drive around the drive-thru lane to get to the other side because if the cars are backed up to the entrance, you won't be able to get around them (you will be stuck until the line gets moving). This place is a mad house around lunchtime. read more