This was my 1st time at this Chicken Express, so I asked what specials did they have...there was a young lady that appeared to be new, so she had to get assistance from the manager (Jackie) to get the information....I asked did they have any combination type deals with chicken and tenders and asked what the price was. The young lady stated that she had to ring it all up in order to give me the price....the amount was more than what I was looking to do so I asked did they have something similar, just in less quantities...You then hear Jackie in the back spewing off things to tell me. I went ahead and got the deal and added an additional fry to the order which totaled over $40..... Jackie was the one to give me my food, so I asked if I there was dipping sauce in the bag for the tenders...she yells and says....WELL WHAT KIND OF SAUCE DO YOU WANT.....I asked her what were my options.....she says the options and I asked could I have a few of them all... She slams the window...and tells out....WHAT AN IDIOT...DONT WE ALL KNOW WHAT KIND OF SAUCE WE WANT WITH OUR FOOD...I HATE THESE KINDS OF CUSTOMERS..... So I drive around and go to the inside to let her know that I could hear what she was saying...I never once yelled...I never once seemed aggressive..... When she came to the counter with a bag of items...and I told her I heard what she said.....she immediately says....SO YOU DONT WANT YOUR FOOD...and snatches the bag out of my hand...storms off and begins to talk bad about me to her staff....she comes back out and flings a piece of paper at me saying it was a copy of my voided transaction....I ask for the person over hers name and number...she puts the bane Tommy with a number that routes to a generic voice mail! Needless to say...I will never visit that location again! read more

I really liked their chicken. The people are friendly. But two out of three times they got my order wrong. That tells me they don't care.

A couple of weeks ago, we tried the fried fish for the first time. There was a 15 minute wait, but the fish was nice and hot and very tasty. Went back tonight - same 15 minute wait, but the fish was cold and very tough. Extremely disappointing. read more

blow my horn and I asked the young lady that comes to the window.! If that is sweet tea that shes stirring in white bucket the girl pause that look on her face as if I shouldn't of asked that question she said yes. read more

Chicken Express - I refuse to frequent to establishment EVER AGAIN and you should think it as well. .I am sitting in the drive-through. To pay for my order - Fast Food Near Me - Southlake, Texas

While they do begin to close early, the staff was very polite and respectful. I believe they just wanna get home as fast as possible after close, nothing wrong with that. I buy here all of the time, and have reason to believe that the good reviews would outweigh the bad if everyone had to write one read more

We drove thru Chicken Express in Southlake Hwy 114. Complained about my order bc the chicken was cold. The lady at the cash Register was like Shock that the chicken was cold. She Said well it will take 20 mins to make chicken. I guess she didn't want to make more to please her customers. Just rude!!! The man that got our order together just stared n act like it was no big deal. I think he was the manager. We got home n sure enough the chicken had been setting n was cold n dry. This is not the first time this location has ruin our dinners. I will never return. read more

I like this place a lot. Never had a problem here and the service is pretty damn quick considering that the food is actually fresh. I work pretty close to this place and only swing by every now and then but it's really good every time. read more

If you have are having a hard time choosing which fried chicken place to eat at, this is the place to choose. The fries and chicken tenders are levels above Cane's, and their biscuits are a close second place to Cane's toast. They have plenty of different combos that allow you to choose between smaller amounts of food or larger amounts, with delicious sides such as their battered fries or their fried corn nuggets. They also have livers and gizzards which are surprisingly better than they sound. I would highly suggest asking for some sides of seasoned salt, because if you're already eating fried chicken then why not add some more delicious flavoring to the gravy or fries? The sweet tea is definitely sweet, so unless you are needing a sugar fix, I suggest getting a half/half iced tea. Enjoy the best fast-food fried chicken you've ever had! read more

Why am I reviewing a fast food place you might ask. Because this Chicken Express is better than the other Chicken Expresses. The food is fresher and the service is better than other locations where the staff of 45 high schoolers pick their noses and flirt while 2 Hispanic dudes pull chicken strips from yesterday off the hot lamp. read more

The attitude sucks at this place. It was once great but has fallen rapidly. Not sure what's going on but I won't be back. I'll be headed out of the way to grapevine from now on. Even if it's only for a tea. Get your act together and stop being so rude. read more

Called ahead for fresh gizzards and tenders. Order, total $14.00+ and was ready when I arrived although it had apparently been boxed several minutes earlier. When I got home i found the gizzards were old and dry. The tenders were cold as was the gravy. I called back to complain and was told that the gizzards weree fresh but they would drop some ew ones. I did not nor would I drive 25 minutes round trip to get properly prepared food. This place is VERY hit and miss. BTW, the owner also operates the Grapevine store. At least the mgr. there is pleasant unlike Jackie at Southlake. What a grumpy old broad. read more

Waited 25 minutes at the pay window to get 2 pcs of chicken. Tapped on the window to find out what was taking so long, after 15 minutes, and tattoo girl seemed peeved that I would ask. read more

This is why you should eat at home...The biscuits are like little hockey pucks and barely edible the fried okra was the usual over breaded mushy stuff and the Chicken wasn't too bad - the dogs loved it! I had never been there before and thought i would give it a try.... The first time I actually wish I had a time machine read more

Just got home with half my order!! Too tired and hungry to go back and correct it! I flushed my money and my food was warm to cool. I usually go to the location on NW Hwy. It's much better! I won't be going back to this place. The building is pretty though. read more

Absolutely the worst drive through I've encountered... I was told 10-15 min to cook two fish fillets??? I waited 10 min and still nothing... won't go back. That had happened three times now... Sucks!'n read more

Love love love Chicken tenders that are hot and juicy! They come with delicious white gravy , one side and a biscuit. They always give You an extra tender so two go home with the extra gravy for later! read more

Over the past 3 years, I've occasionally gone to this location and every time I do I'm disappointed in the service and attitudes of the employees. Two days ago, I tried it again thinking that maybe it had improved over time, but no. The cashier wanted to argue with me about what I could order (seriously?), rather than recommending a different route than the combo. When I got my food, I'm glad I checked it before driving off because I specifically ordered biscuits (one with the meal and 3 extra). I got 3 extra biscuits with a ROLL inside, which I can't stand. When I waived my hand to get their attention, they were so rude about the roll thing (she even rolled her eyes at me). Seriously? When I got home, I realized that the "family size" potatoes I ordered (and the cashier specifically repeated) were not family sized, but the small portion. I will NEVER go to this establishment again. Their service SUCKS. read more

Chicken express is my favorite fast food restaurant but this Southlake location has had very poor quality chicken several times I've been. It always taste stale and is never fresh and crunchy like the other locations. I would drive the extra 15 minutes to the Keller location or the Grapevine location just to not get stale chicken from Southlake. Very unimpressed! read more

This Chicken Express is simply the best. The crew is always friendly, and are obviously taught to understand the value of superior customer service. The food is always very good - hot and fresh. I have had very good experiences at the Chicken Express Southlake location. read more

I am a huge fan of Chicken Express; however, this one is absolutely horrible!!! I ate there on Sunday, December 20 and I wanted to slap myself for thinking it was going to be better than the last time... WRONG! The chicken was soaked in old grease and look like it had been battered in the same mixture as the fish, the biscuits were miniature golf balls and the cheese sticks were hockey sticks. I love, love Chicken Express tea but at this one it always taste like watered sugar! read more

On 06/12/12 at 5:27pm while I was waiting for my food to cook (mine was ticket 266) another customer received his food and left the building. One or two minutes later I was still waiting when that customer returned with a brown paper bag. While the cashier took another order the customer put his hand in the bag as though looking for something. Once the cashier became available they had a brief conversation and he gave the paper bag to the cashier and left. The cashier (short, young, dark complexion with dark hair) took the bag and immediately went to the food prep area and dumped the biscuits in the bag into the biscuit bin. Seconds later another employee removed some biscuits from this bin, placed them in a new paper bag and went over to the drive through window and out of my view. I don't know if all Chicken Express' have a policy of reselling customer leftovers but this one apparently does. read more