Took it upon myself to attend the opening for chicken guy in AC. Arrived around 1015 and there was already a line of about 30 people waiting. Doors opened at 11 and it was around 1140 by the time I made it to the register to order. It felt like the line was moving quick. Customers received bag that included a bracelet, a t shirt, a sticker, and a To-Go menu. I was dining in and I waited an hour to receive my food and that's only after I inquired at the register to see what the hold up was. At this time, the cashiers stopped taking orders and were solely trying to coordinate orders getting out to customers. Things got delayed but to be expected on the first day of being open. As for the food, I got the limited time pepperoni chicken parm sandwich and it was tasty. I ordered all the sauces to try out. I was super bummed they didn't have all items available for order because I really wanted to try the holiday cookie milkshake and the chopped cheese and chicken egg-rolls. I will def come back to try those. The highlight for me was seeing the "Fieri" family present for the opening. It was so cool to see them in person as opposed to on tv. They had quite the turn out. Def worth the stop if you are in the area. read more

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There was a bone in my younger brothers "boneless" chicken tender, he almost choked. I have nothing more to say other than this is unsafe. (Review has to be 85 characters) This place was extremely overhyped for mediocre chicken, you can't ask for much from fast food anyways. read more

Chicken Guy! - Chicken Shop Near Me - American Canyon, California

Weird entrance, you have to walk across the drive through. 6 extra minutes to grill chicken for my sloppy Caesar salad, pulverized parm, cheap croutons & after a 6 minute wait, dry tasteless chicken. The yelling out orders is funny the first couple times, get a buzzer. Not sure why we got a table #7 when they called out the receipt #194. Probably not going back, sticking with Rhe Habit. Glad it brought jobs & the staff was nice although no one was walking the dining area cleaning. Nice try Vallejo/American Canyon. You might want to consider that entrance it's dangerous. read more

Mac and cheese had that processed cheese taste - above KFC but below Popeyes. Chicken parmesan sandwich was decent, but dry. Fries were limp, but had good flavor. Average at best. read more

I visited chicken Guy last night and when I got home I took my chicken out of the bag and it was burnt. I called the restaurant and the manager offered another meal the next day. Today, Wyatt was so generous he upgraded my drink from a Soda to a milkshake and threw a couple of extra items. Sweet guy. Now I will try it again. Thanks Wyatt read more

My wife and I wanted to try something new. Unfortunately it's not good. First , there was more breading than chicken. Secondly it was spicy, but flavorless. It tasted like eating breaded hot sauce. The fries weren't bad but save your time and money. Chik-Fil-A has better chicken as this tastes like it was flavored with drywall. read more

Chicken Guy! - 3 piece chicken strip with fries and Coke - Chicken Shop Near Me - American Canyon, California

The cashier can't get the rewards program to work. .................................................... read more

Came to the grand opening on Thursday it was a mad house. Took about 45 mins to get a meal in total chaos. I get opening day was hectic but you had a lot of people either owners or corporate workers just looking around tryna get good shot of them by local media instead of serving and focusing on the client experience. Once I received my food it was cold and very little sauce on my loaded fries and my milk shake was more of a drink super watery. They got a pass originally but I come back on Saturday at 347pm and they said we are closed we will open at 4pm lobby area only, we ran out of chicken ( not a good look, Guy ) who every the general manager is he needs to go shadow a McDonald's manager or jack in the box manager to know how to order the right amount of food and how to run a business. A kid (employee) comes to the door advising that they will open at 5pm instead of 4pm people in line including myself advised him that a coworker is in the drive thru window advising other wise. After being pressed I told him to go check with his manager to confirm open time in which he did and then came back to open the door. A bunch of undisciplined employees laughing not focusing on the line or meeting clients needs. SMH Guy hit me up I got some qualified hyenas looking. We got free drinks for the wait which was thoughtful. But super embarrassing as a business owner but as a client with hungry kids to feed even more. Oh and they ran out of milkshakes smh read more

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This place is a joke. It's not new anymore, it's been here for a year or so, so they can't use that as an excuse. They have their hours posted on the door and online. I have been there 3 times during their business hours and they have been closed with no one in sight. They should have some kind of signage up if they are changing their hours but I guess they don't have that level of professionalism. read more

Waited for 2 hours in the drive thru. Instead of management coming out to the line of cars to inform us that we will not served, they force cars to back out of the drive thru and place a cone out. As they walked away, I had to ask the guy what the deal was. His response was a sorry and you can wait more to speak with the manager. What a disgrace and a lack of care. I understand it's day 2 but your customer service is lacking. Do better! read more

The OG sandwich is good, you just have to wait a little bit. Friendly crew and staff.

After hearing such excitement I couldn't wait to try this. Let's start with the good news first: I ordered the Bourbon Chicken Sandwich and the BLT Chicken Sandwich and some fries. The Bourbon Chicken was a solid 8. Two chicken breasts and the sauce was amazing. My husband loved it. The BLT I would give a 7. The bacon was really flavorful but the sandwich as a whole was kind of dry. I had to add some Mayo when I got home. The fries were 3. Over cooked very brown. They charge 50 cent for the sauces. Now for the not so good news. The architecture of this building with regard to the parking lot and streets was so poorly planned. There's no real clarity of how to come in or exit. It took me a little over an hour from the time I got in line to when I got my food. There was one lady taking orders. By the time you get to the pick up window you still have to wait another 10 minutes for them to hand you your food. There's no clear path for pedestrians so there were people (and children) walking in between cars, through grass, just everywhere. They shouldn't even bother doing door dash because it would be a nightmare for the drivers. Hopefully once the hype calms down they will figure out how to get the food out faster. As of now, I won't be back. read more

Everything we ordered tasted great. My favorite thing was the bourbon bbq chicken sandwich.

We were excited to try out the long anticipated restaurant from Guy Fieri since we heard it was coming. I decided to take my children there for our first time and was extremely disappointed. Upon arrival, we initially wanted to try to dine in but the parking lot was packed (which we THOUGHT was a good sign) so we opted for Drive-thru instead. We waited for our order to be taken and tried to get their seasonal sandwich in which we were told we were unable to order unless it was a combo. Still wanting to give them a shot, we decided to do 3 combos and some additional sides to share between the 5 of us. The young man on the intercom was not the most polite and once we arrived to the window he almost refused to accept my payment of a gift card and debit card. He said he didn't know how to do it and didn't want to ask for help on processing it. I told him to get his manager or he would be keeping our $50 order for themselves. He said his manager was arriving in 2 minutes and asked us to park and wait. We waited for about 10-15 minutes and the manager came and tried to process the order (which she did) and apologized, which was appreciated. Once we got home the food was lackluster, cold and extremely oversalted. The combination of the bad taste in customer service we received from Devin and the bad taste of the food are two major reasons we will not be returning. I am sad to say this was a major NO for us and there are far better, more affordable options in the area we will be going to from now on. read more

The Location is easy to find right off of HWY 29. The Location was clean and well organized. The menu is interesting the #special seems like the highlight. I got the # 3. It was good, combination of 2 chicken breast, avocado and lettuce and bacon. The service was accommodating and pleasant. Would recommend. read more

ALL I WANTED WAS SOME PICKLE CHIPS ON THE SIDE. BUT NO. I CANT HAVE THAT. I have to ADD it as a substitute to my order???? What kind of system is this???? The staff is still very inexperienced, but at least I know they're trying... some of the time. For a Guy Fieri establishment, the flavor and service is pretty shit. Would not recommend. read more

Expensive and the blandest food i've ever had. I had chicken tenders, fries, and loaded fries. I tasted no seasoning on either 3 but I did get slapped in the face with"Super Melty Cheese" flavor Expected far more from a chef with his own tv show .... Staff was super nice and great though! read more

I am not sure if they just didn't give us the spicy tenders or if there is just no spice in the "spicy tender". Sauce with sauces... Sweet, smoky, other flavors good... no spice. Fries seasoning was good, pickles pretty good, bun good quality. Chicken tender mushy in the sandwich with the sauce. I didn't try a shake which i hear are good. But wait was 40 minutes and the restaurant layout was weird. Great pictures of Guy though. read more

Great service and ambiance, there was a small mistake with my order and they took care of it right away. The food was great and the spicy has a great kick! read more

Chicken Guy! - Chicken Shop Near Me - American Canyon, California

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The sauces and quality of food taste pretty good. I do not recommend the spicy tenders, there's WAY too much seasoning. The tenders are pretty big so 3 is enough. I ordered 5 but bc of the seasoning I only ate 1.5 tenders. I would stick to the regular chicken & I will be back to try the shakes read more

Chicken Guy! - Chicken guy spicy tenders - Chicken Shop Near Me - American Canyon, California

Service was amazing, food came quick food was fresh definitely recommend!the ambiance was clean and very spacious.

the chicken was juicy, they gave us a free drink! The workers were very nice to us ! The restaurant inside was very spacious and clean.

I've been interested in trying this restaurant since they announced it was coming to American Canyon. The website AND THEIR YELP says open until 11pm but I was disappointed when I arrived and they in fact closed at 8pm. 12/14/24 UPDATE I stopped by for lunch at 12:16pm. To start, the front presenting portion of the building is the drive through line. Therefore, you have to walk in between cars to get to the door (unsafe). Also, the max occupancy of the building was full and so my 3 years old, myself and my husband had to wait outside. Unfortunately, this was during a windstorm. Still, we stayed. At 12:29pm. We were let into the building to continue waiting inside. From there, it took 30 minutes to get to the front of the store to order. It was to my great disappointment that they were out of all shakes, sweet and sour sauce and Nashville hot sauce. It was also a disappointment that the online menu for this store does not accurately describe what options they have available, ie. They only have 4 sandwich options. During my 1.5 hour wait in the restaurant I notice they have brochures for their catering services. Each sandwich has lettuce and tomato on it and this left me confused what the sandwich actually looks like that I will be receiving today. Do they have lettuce and tomato for their sandwiches? Wildly confusing. To top it off, they have 2 bathrooms with one stall each AND THERE IS NO BABY CHANGING STATION. How are we expected to wait here for almost 2 hours without appropriate restroom facility. Not child friendly I guess? It is now 1:57pm and I am still waiting in the restaurant to even get my food with over 5 tickets ahead of my order. I'd like to point out that out of 12 tables not one table has food on it. NOT ONE TABLE. Maybe they are favoring the drive through line? Don't even get me started on how they are managing the point systems. Customer service thus far has been nothing close to amazing as others are stating. They also forget 2 ordered of fried I order and I had to go back into the chaos to rectify this. They did not add my phone number to my order so I could build point on my account because they "did not yet know how". When I asked for a receipt to add them myself using the receipt code, they had already clicked "no receipt" on my behalf with zero option to reprint. Food review: - fried pickles: 1/10. I ordered fried pickles not pickle chips. 100% the worst fried pickles I've ever had. They were so over cooked that the breading was separated from the pickles and form a literal chip on 75% of the "fried pickles". - original chicken sandwich: 7/10. Nothing bad to say about it. I wasn't amazing, or worth ever going through the chaos of what today entailed. Chicken was mildly moist but NOTHING compared to even Popeyes. - egg rolls: my favorite item ordered. Great mixture of crunch outside and soft inside. The portion is large and I felt like it was definitely worth the money. Loved the mixture of liquid cheese and pieces of grilled chicken. Great item! - chicken dumplings: 8/10. it's more of a potsticker than a dumpling as evidence by the wrap/dough/whatever is covering the ingredients inside. The wrapper is thick and crunchy with a great gingery sauce (best sauce the restaurant had). I feel they would have been better if I had ordered for dine in as they did get a big soggy by the time I had gotten home. - tenders: 7/10. These weren't amazing but not bad. I could probably cook a similar or better version in my airfryer and be more satisfied but if it's a go out night, sure I'd take these. They were not bad but they were lacking moisture and flavor beyond typical unflavored chicken nuggets. - sauces: 6/10. Nothing great, nothing special. Something you could throw together with the ingredients you have in your refrigerator door. They do not have anything spicy which is a bummer (at least on this day they didn't). All sausages had a similar taste and was a variation of each other and all weren't great. How are you going to be the "boss of sauce" and have mediocre sauces. You'd get more variety and flavor in a safeway shopping isle. - fries: 10/10. Loved them. They were crunchy on the outside and soft on the inside. The crunchy portion wasn't too thick. The dust they powdered on the fries was tasty and fitting. Would order again! read more

So Google and your own website states that you close at 10pm. We got in the drive thru at 5:58 pm. 8pm they us their closed. WTF!!! At any point you could have turned us away telling us and everyone else in line that you won't be able to serve us. . I get that this is the 2nd day but still. read more

Awesome service! Loved the chicken, flavorful, got food fast, workers real nice. Overall great experience!

Place is clean, great service and fast! Everyone is very nice. Food is delicious and fresh!

Fire really good fast food tenders alone r bland but they're onto something with their sandwich's and sauces and whatever the spread is the pizza one was 10/10 the buffalo mac sandwich 10/10 the sauces give the place 5 stars with no sauce everything is bland read more

Of being the only location in Northern California aside from Levi's Stadium, this location in American Canyon is definitely a must visit when in the region. The sauces are amazing and there are many choices to choose from. I believe you have to pay for them as they are freshly made. We had boss bites chicken dumplings which were delicious! We also ordered bourbon brown sugar bbq sandwich, the BLAT, the buffalo Mac n cheese all of which were great! The chicken is crispy and moist and the sandwiches although stacked were made well and stayed together. The mint shake was also an awesome dessert! Lastly the staff were phenomenal with close attention to customer service and ensuring our order was perfect! We already went back to eat and everything was consistently delivered! If you're in the area and hungry this is a must stop! read more

Ok so I'm sure it was only because the staff is new menu is new to them etc. got the kids from school and took them for milkshakes. Their Oreo shake is like a normal Oreo shake but with Bella and whistles. Candy cane mint candy choc drizzle whip cream. It only came like a normal ass Oreo shake and was still 7$ !!!! A 7$ small Oreo shake. The kids got the double mint. They like it. It's sapposed to have choc candy pieces and choc drizxle. All 3 were pretty loose (watery) not thick at all! Hope the get better. All in all 35$ for 3 shakes read more

Chicken Guy! - First pic is the double mint. 2nd is the ore - Chicken Shop Near Me - American Canyon, California

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ABSOLUTELY DISGUSTING AND HORRIBLE SERVICE!!! First, we had to wait 20 minutes in the drive thru, they forgot our fries, gave me the wrong kind of chicken on my salad, and it was undercooked! When I called to talk to the manager, I was hung up on twice and he blamed me for not checking my order. Uh sorry, that is YOUR job! I did get a refund and my son got food poisoning. Great job Guy!! Great job. Avoid this place at all costs! read more

It was very welcoming and very clean. I also enjoyed how quick the food came out and it was delicious.

Went on a non busy evening. Restaurant looks very nice. Food is average at best. I ordered the Pepperoni Chicken Sandwich. It was just OK. Nothing groundbreaking. I ordered some fried pickles and they were cold. I ordered to go. But when got to the car it didn't seem like they were cooked recently. Mac and Cheese was just ok too. I may give it another chance to try other items. But until then. It's not a place I would look forward to going. read more

Very good food, I like the chicken it is very seasoned are there are a good amount of sauces to choose from.

So are they relying on the co-owners name?? It's not living up to the hype! Okay so I'll give the kids behind the counter the benefit of being new, but get the simple orders right the first time. French fries are way too seasoned, and salty. Mine were cold as well. Just another fast food joint. read more

Love chicken guys! Such great flavor and service. Will definitely be back! Make sure to try their eggrolls. Super decision. And best of all their restaurant is very clean and inviting! read more

It was amazing! great atmosphere, great environment and good customer service. also the food is great , fries are well seasoned and so were the tenders. i would recommend read more

Drive through wait was over 40 minutes. So slow that I got out of the car to use the restroom and could tell that the staff was in the weeds and not capable of handling the situation. Hardly anyone inside. No way to get out of line in the drive through. We didn't even order and were trapped. We thought we could just leave but you can't. Car in front of us just left because food wasn't done when they finally got to the window. We never even ordered. Who knows what the food would have been like. Very frustrating. read more

Horrible drive though service. it was our first time here so I asked for a moment to look at the menu. the woman never came back on. so I had to drive forward to leave + was stuck in a grid lock because the service was so slow for almost 20 mins. They didn't have a second way to ecut. complete waste of time. so slow for a drive thru! read more

We were pleasantly surprised by this new place in American Canyon! I've always been a fan of Guy Fieri and this just adds to his many creative ideas. Bright and vibrant atmosphere with a menu that has good variety and value. The place is brand new and was packed but worth the wait! The managers , Sonny and Joti are enthusiastic and genuine about their passion for this exciting business. We will be regular customers. The chicken is high quality and the sauces are amazing!! I also enjoy the choice of music playing. We are here today for the second time , they've only been open for a week and the staff is friendly and trying very hard to get faster and The managers are very attentive!!!! Best wishes for success, sincerely Dianne and Michael from Napa! read more

Service was get brought the whole family in for dinner. Food tasted great. I had the chopped chicken salad.