The GREAT Fry taste off is here!!! This taste test was based on fries only. With the help of 5 other willing fast food extraordinaire people we tasted tested the following French fries from the following locations. In n out (Vallejo) McDonald's (admiral Callahan next to Target) Carl's Jr. (Sonoma Blvd) Burger King (Sonoma Blvd) Jack in the box (American canyon) 3 of us departed and divvied up the task of driving to the various locations so that we could arrive back at our home with all fries as fresh as possible. We tasted the fries and judged them purely on flavor and personal preference. Then once we have our favorite we wrote them down and then tasted them with ketchup (we used Hines ketchup instead of any of the fast food joints). All fries were listed A-E with one restaurant's fries being listed twice (Carl's jr). The fries were placed out of their box onto a plate and placed beneath the plates were sticky notes A-E. Once the fries were on the plate they were then mixed up to help create a blind study as much as possible for the 1 person that distributed the fries. Everyone has one 1st place vote to use for the tasting without ketchup and with ketchup. And the winner was... Without ketchup the winner was Burger King with 3 first place votes of possible 6 votes. Jack in the box finished 2nd with one 1st place vote (this was placed ahead of the other fries that had one vote each for 1st based on group consensus). McDonald's and Carl's Jr. finished 3rd and 4th with one 1st place vote each. In n out received zero first place votes ( my pride was hurt here!!) With ketchup the results were fairly similar. BK and JB finished tied with ketchup by both having two 1st place votes. McDonalds and Carl's Jr. tied with one 1st place vote each with ketchup. Again In n out was last with zero 1st place votes. As an In n Out die hard fan I will say that they were the first bought fries and were not as fresh tasting as the others. read more

Today, April 21st, 2026 at 7 AM. I had a very disappointing experience at this Jack in the Box location this morning. There was a long wait before anyone even took my order. There were only two employees present, no other customers inside, and very few cars outside. Despite clearly seeing me waiting, they ignored me and walked around without acknowledging me. One of the employees left, and the other--who was also handling the drive-thru with a headset--still took an unreasonable amount of time before finally taking my order. Both of them were very rude and unprofessional. The food was just as bad. My order was incomplete, and when they brought the missing items later, the hash browns were cold. Even the coffee was cold, which is unacceptable for a morning order. I paid over $10-12 for a meal that was poorly prepared and clearly not handled with any care. I don't expect perfection, but I do expect basic respect and properly prepared food. This place failed on both. I won't be coming back, and I would not recommend this location to anyone read more

Jack in the Box - Burgers Near Me - American Canyon, California

The shake machine in American Canyon and in Broadway have been broken for weeks. I can understand one location, but it's wise spread. Put a sign out do people don't get stuck on line. Damn!!! read more

Machine for shake always broken, close this place down. Always missing sauce/napkins, always check your order

Somone who's unsanitary should be fired. While eating my munchie meal I accidentally ate a piece of someone's hair that fell into the fries and I stopped eating immediately. They really need to clean up and get it together read more

Jack in the Box - Employees hair on my Smashed Jack Sliders Munchie Meal - Burgers Near Me - American Canyon, California

Guy in drive thru charged my card twice and claimed he did not. Watch your charges here. Receipt says Gloria H. but it was a guy at the window. Bank confirmed he charged the card twice. He claims he did not. read more

Food was great but when we received our order its so disappointing we ordered Large Curly but the fries was half way full and the chicken tenders was so hard cant even eat,this restaurant is sucks cant recommend this to other associates read more

Just had their fries in my son's kids meal-- they were so disgusting, dry, hard and stale, barely warm-- unacceptable. How much effort does it take to make someone fries that aren't literally ready for the garbage? Disgusting. read more

I went there to buy food using the discount coupon I received from the mail today and they didn't honor it. The cashier asked the manager and the manager just told her it's only good for 15 days and even though the coupon says good up to the end of December. There was another guy there also with a coupon and he got the same response. The manager didn't even want to show her face when I ask to talk to her. So I tried the JITB on Sonoma blvd behind the gas station and they took it with no problem- very good service there. read more

This place isn't very good and I'm not talking about jack in the box in general. Specifically this location it was and older woman I asked for some sauce she was very rude didn't even give me time to answer and just said "Come on lady there's other people in line". I had also ordered some donuts and they were frozen solid. I mean how can you have terrible service and terrible food pick a struggle smh ‍! read more

Its just the convenience for me! Barely has long line. Food is good usual fast food. I have really been inside but the outside is always clean. read more

Is this the curly fries ? Fr! Cold and hard to eat when i got it. I ordered worth 30 bucks read more

Jack in the Box - Is this curly fries look like now? Its really hard to eat. And the fries is cold already when we got it - Burgers Near Me - American Canyon, California

Went through the drive thru and ordered tacos and curly fries. After waiting about 5 minutes I got my order. I pulled around the parking lot opened the bag and the complete order was cold. I went back returned the order and when I got back to the car same thing to the point one of the tacos the cheese wasn't event melted. This has been the case the last two times I've gone. Not sure what happened the food and service use to be great. I will NOT be going back. read more

Went there today and it was the worst service I've ever received. No one came to the counter to greet us and the manager was extremely rude I will not be back. read more

I would give them a five stars if the iced coffees were any good but everything else is great. Food is always fresh. read more

Jack in the Box - Sausage breakfast jack - sausage, egg, cheese, bun $3.59 - Burgers Near Me - American Canyon, California

I wanted to add an order of tacos, while I was in the drive thru, the lady told me I had to get back in the drive thru line to order. Decided to come inside to order because the line had doubled by time I got my food. I waited inside for 10 minutes before someone took my order. The lady that took my order was the same lady from the drive thru and she was extra rude. read more

Lady making burgers wasn't wearing a mask. That I was going to let slide. She then looked to wipe sweat off her forehead with her forearm. Ok. Maybe we can let that slide. But then she touches her face with her gloved hand and proceeds to use that gloved hand to put our burgers together. The manger was not happy when I asked for a refund. read more

You mfs gave me a chicken sandwich with NO chicken literally just bread and sauce I will never forgive you -1000 stars if I could read more

Jack in the Box - THERE IS NO CHICKEN - Burgers Near Me - American Canyon, California

I have only done drive through here. Service has been prompt. I did not have any issues. My favorite thing to order is the Jack Crispy Chicken sandwich! I think it's the best chicken sandwich out there...I think it beats popeyes or chickfila too.. read more

Idiotic minimum wage workers can even seem to know how to charge correctly. Also lack the skill to count how to 3 strips of chicken, this place suck read more

Jack in the Box - Burgers Near Me - American Canyon, California

Good drive thru window service at least the staff was nice. It would certainly be a great favor for both the customer and the staff if there was an overhead coverage by a big umbrella or a structure of some sort at the ordering spot. It was raining and winds blowing, along with the traffic noise, which made my ordering experience a challenge. Since my car's window was down while placing my order, it soaked me and the inside of my car. I love homestyle or country baked potatoes, but after trying it here; it left a bad taste in my mouth. I don't think I will try that for a while here. I hope Jack In The Box management will do a better job in future. Other than that, its conveniently located on my way home from work. read more

Jack in the Box - Burgers Near Me - American Canyon, California

Its very disappointing to see workers here don't use gloves when making customers food. I ordered tacos and nuggets and as I wait on my food, I was just watching how unorganized they are. I saw the male cook behind making our tacos and its very disgusting that this person is not even wearing gloves, as well as the the Lady who handles the cashier. Shes touching so much money from the cashier and turns to her back to put together the burger with bare hands with no gloves and without washing hands at all. Then she kept gabbing her phone and kept texting and taking personal phone calls while people are waiting to order. After she's done texting, she grabbed more food to cook with her bare hands. Also the inside restaurant is nasty, spilled sauces everywhere and chairs are not put together. When I got home I lost appetite and not wanting to eat the tacos anymore. read more

I like how they're decently fast. 2 stars. I love Jack In The Box but I know I can't have it often. This location helps me with my cravings...as in despising Jack In The Box. I've been to this location numerous times at different hours of day and night. There was never a crowd, but anything I ordered was sloppily made and dry. I can't tell them specifically what I want because they always mess it up if I tried to customize my order. $5 for a dry burger every time, and simply an unflattering presentation. Not asking for the best burger from Jack In The Box but this location is not worth going to with their inconsistencies (which were various levels of mediocre), when there are about 3 others within a 1-3 mile radius. read more

New big guy at the drive thru window needs to work somewhere else. Guy tells me they don't carry something I've ALREADY PLACED AN ORDER FOR. I placed the order at the drive thru, she confirmed it, it shows on the screen. Then give me something else when i get to the window without telling me. It's on the receipt! only reason they're still in business is cause they are close to residential areas and they stay open late. 70% of all my orders here are messed up. Pretty sure the taco bell north of here and the McDonald's south of here get the majority of the customers that hate the incompetence of the people at the window. read more

Jack in the Box - Seriously!?!? I thought we confirmed that? Or they just didn't give a crap? Guy deserves to be paid with cash covered in sweat. - Burgers Near Me - American Canyon, California

I've been going to this Jack In the Box since I was in 8th grade. The lunch and dinner has always been pretty good. I've only had the breakfast a couple of times and today I was feeling hungry and wanted something to munch on at work. I went and grabbed a number 29 meal which is some kind of grilled breakfast sandwich, so they claim. It's mostly just toasted bread witch meat and cheese inside and that's about it. When I opened it, they hadn't even cut it. They just gave me one big glob of a sandwich. But whatever, no biggie I can make do. I felt weird with how the sandwich look so I checked under the bread and found this green mark on my egg. The slight discoloration made me uncomfortable so I stopped eating it. I peeked in the egg and didn't see anything to crazy so I'm not sure what it was. All I know is it wasn't green eggs and ham day and I wouldn't trust food from an establishment that has anything green on it. Unless it's lettuce or guacamole. I began feeling kind of sick after but I'm not sure if it's because of the food. Just check your breakfast when you eat it! read more

Jack in the Box - Burgers Near Me - American Canyon, California

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should have better custumer service. if you want service. rude night crew , and told us ONE order per car. so we went back around , an they were extremely rude. and told us to get closer and just gave us the food and shut the window. read more

Giving a one star is a compliment! Check out the pics! I asked for extra ketchup not extra bugs! read more

Jack in the Box - Bug in food - Burgers Near Me - American Canyon, California

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Moments ago, I stood at the register ready to order during the lunch rush for several minutes. Employees saw me, but I was never acknowledged. When a line formed behind me I decided to take my business elsewhere. read more

Late-night ordering is IMPOSSIBLE! Don't be pregnant craving this restaurant. they will certainly disappoint!!!!

It's almost 11pm I am tired Last thing I want is to come back because one of my jumbo jacks did not have bacon as I ordered. I am home looking for the receipt in the bags because it was not handed to me. I wanted to check if I was charged for the bacon to see if I come back. No receipt, kid is hungry, I am tired... I come back and I am told the the machine has not been working. Shouldn't I be asked if I wanted a receipt and just explain the situation at the beganing?!?!?!? So here I am waiting with half broken bacon sandwich that is getting cold because they don't want to honor the "no receipt: free meal " policy. read more

Jack in the Box - That will be all the bacon you get here on the jumbo Jack - Burgers Near Me - American Canyon, California

Very poor customer service! Manager on duty was very rude! Inefficient people working!

Need to check back stock on foods.... moldy?? Really disgusting as I already took a bite out of it and workers need to make sure they are rotating their foods... most likely expired.. can't believe they did catch it before they sent it out. And it's not even busy so there shouldn't be an excuse. read more

Jack in the Box - Just wow.... - Burgers Near Me - American Canyon, California

This Jack in the box is still horrible and may have gotten worse. We gave this place another chance after few mess ups in the past. This is our neighborhood Jack in the box. I can't believe The two woman that always seem to work the fryer and the drive thru window are still working here. In the past they always short our order where I have to go back into the restaurant to get the rest of my food. The woman at the drive thru window is RUDE as heck! The woman at the fryer is not any better. This is our first time back after a few months and the woman at the window was rude again. Not sure what her problem is. ( QUIT if you dislike your job). Hands me my food while saying that's everything and closes the window. What do you know, I am missing an item. BS!!! I am so sick of this place. So sad that the only Jack in the box in our city and it has horrible service overall negative stars. read more

Long wait in the drive through and then they forgot part of my order even though I paid for it. Fries were overcooked and were all coated with burned black crumbs stuck to it. Who would serve this! read more

Jack in the Box - Burned bits on my curly fries. - Burgers Near Me - American Canyon, California

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the service at this location is unbearably slow...empty with just one other customer....placing an order and wait to receive the food is insanely sluggish....but, the meat lover's breakfast burrito was pretty darn good...no potato fillers...just different breakfast meats, eggs and cheese...quite filling... read more

Jack in the Box - breakfast burritos are good...service at this jack is extremely slow - Burgers Near Me - American Canyon, California

It may seem sacrilegious not to eat trendy, overpriced food while in Napa Valley but I want good, hot food and do not want to light money on fire doing it. So when I am in need of some good comfort food on my way into Napa, I stop at the JITB in American Canyon. Unfortunately, the quality of the JITB experience is like fuel economy -- yours may vary. I've been to terrible Jacks in Southern California but American Canyon is among my favorites (up there with Los Altos, Lafayette, and Millbrae near SFO, and Sea-Tac in Seattle). The staff here are friendly and efficient, and my food is always hot. I usually go with 2 chicken sandwiches, 4 tacos and an ice tea to wash it all down. Enjoy! read more

I have been to this store many times and I was just there today I was wondering since this covid has been going around I thought they had to where there masks all the time there especially around food? Well as I pulled up to the drive-through on of the lady had her mask around her chin dumping Ice and then another lady had it just below her nose? I guess I am done with this place for awhile !!! read more

Their loaded fries are pretty salty and whenever I go to pick up food it seems as if they're not able to hear me so I have to speak up to the point where i'm almost yelling. I'd give them 1 star but I dont blame the works much, more on their equipment and general food. read more

I was just in the drive thru at this location Sunday Nov 11 2019 12:05am midnight. The woman working the drive thru told me to give her a minute... 5 minutes passed and mind you the screen said something about system issues so I was concerned I'd be waiting there forever just to be told to leave so I said "hello." She said to me in an irritated tone "I said give me a minute." I told her I had been there for 5 and she said "well you're going to have to wait." I asked how long and she replied again like I was irritating her " I don't know , how ever long it takes " . So I left... on my way I out I pulled up to the window and told her I would be reporting her and asked for her name. She told me her name is Claudia and said with a smirk on her face " go ahead..." Seriously gave off a spit in the food of customers she doesn't like vibe. Beware of the all powerful drive thru gate keeper Claudia Seriously beware . Check for spit if you change your order read more

My son went to Jack in the box tonight to pick up a large shake and large fries. When he got home he said that the shake machine was taken apart for cleaning. Now why would you take apart a shake machine before 1a.m. even before 12a.m. Still in the 11 o'clock hr.. they gave him the rest of his order and h e came home. And give me my fries and it has black spots on the fries on close inspection it is grease particles. read more

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