I recently called to have my furnace maintenance done and when I went downstairs to show him the…read morefurnace, I discovered a pipe had burst overnight. Onofreo's maintenance man immediately did everything necessary to stop the leak, as well as found and repaired the problem. Even though they are more expensive than other companies I've had in the past when it comes to things like this, they can't be beat. He was even nice enough to tell me how to remedy the problem so that it won't happen again and willing to come back to work with the contractor for the repair.

I've given this company so many chances to solve the issues created by their heat pump install…read more The last issue is that our heat pump whistles day and night with a loud popping outside... all the time! It's a high pitched squeal. We've had Onofreo out maybe 10 times and each technician has had a different diagnosis and /or solution. Sometimes they contradict one another entirely. Onofreo just keeps coming back, making tweaks, reversing and re-reversing solutions. My only assumption is that the system has faulty parts or was installed incorrectly. It's been terrible and the ordeal has lasted for 8 months now after installation.

Very honest and professional. Representative came and…read moreevaluated the situation, made The proper recommendations and left. I will call when is optimal time to do the work

I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.

We've had M&R come out for two unrelated Air conditioner issues, and I'm so grateful for them. They…read moreschedule visits quickly, and John (our technician) has forgotten more about air conditioners than I will ever know. He's fast, no nonsense and he took the time to help me understand the what and why behind our issues. I've added M&R to my contacts list: they are forever my go-to for AC issues.

What a fantastic company and crew! Always so responsive and takes time to educate us. We have had…read moreall sorts of services and replacements done and each time we are very impressed with the caliber of the employees. (shoutout to Carlos, Jason and Dex) Very respectful and courteous. Can't recommend them enough.

Called Rick's for a basic bathroom repair, they did a good job taking care of it. Turned out be a…read morenightmare afterwards. They discovered after the repair that We had a bigger problem to the point were the town had to be called to shut my water down in my house, not knowing if we were going to have water for hours or days Ricks went above and beyond to make sure that did not happen, what could have been a weekend nightmare Rick's turned into a miracle. Water back in my house within a couple of hours, GREAT RESPONSE TIME GREAT SERVICE CLIENT FOR LIFE!!!! THANK YOU NICK!!! HIGHLY RECOMMENDED!!!

I have used Rick's Plumbing twice and was satisfied with their service. I needed emergency help…read morerecently, and was treated rudely by their secretary. Was not the response I was expecting, I have now moved on to someone else.

Phenomenal response from Tom who returned my call within minutes and stayed with me on the phone…read moreand by text over an hour guiding me through troubleshooting. We got our furnace back with some simple repair steps, and Tom checked in the next morning with more helpful advice. Truly caring service. I cannot recommend enough.

I was looking for a company that could provide yearly maintenance service for my HVAC system and…read moresaw their vehicle across the street from my home. I called and requested info and scheduled an appointment for maintenance. Time of arrival was between 8-10 a.m. At 10:20 I called the office, someone was supposed to call me and reschedule because the tech was tied up. If I had not called, I would be waiting all day for someone to show up. The Tech had my number and so did the office staff but somehow, they failed to contact me and state that no one would make my appointment time. Very poor follow up and customer service !

While looking for a hvac contractor for an oil to gas conversion a neighbor recommended Home…read moreheating and cooling. Dave came out the next day and gave me a great quote and suggestions to improve the efficiency of my system. On the first day 2 oil tanks the furnace and all oil components were removed and the gas lines were installed. Dave dealt with the town and the SCG and had the inspection done and the gas meter installed the 2nd day.Dave and his son worked tirelessly to completely revamp my system with the most meticulous detail to every component. If you're looking for the perfect installation at a great price by a friendly, knowledgeable Company call Home Heating and Cooling today!!

Most importantly, I would give David/Home Heating & Air Conditioning 10 star**********, instead of…read morethe above 5 stars. About 2 years ago, I had Southern Conn Gas install the pilot light fixture in our furnace, which was 51 years old. I mentioned that I was going to replace the furnace in the near future, he recommended David at Home Heating & Air Conditioning. I went into that website(s) & found he had several 5 star reviews on previous installations. I am very satisfied with the furnace installation, I could see that David takes pride in his work & is a perfectionist at what he does. The job went smoothly from the beginning to the end. I have absolutely no hesitation to recommend him to other customers. David Teodosio is the BEST Gloria McAndrew, Milford, Ct

Excellent service provider. Having HVAC installed for the first time in a house that was built in…read more1950. The owner and his crew show you everything that they are doing and are very knowledgeable in how this custom made system is being installed. New gas furnace with condenser with all new insulated duct work. All in all a very satisfactory installation.

Scott came out on a call for help with my freezer. I needed same day service and was here within 2…read morehours of calling. Scott solved the problem in less than 30 minutes and was curteos and professional. I will use them again when needed.

Update: Disappointed and hard to come back from this after being a customer since 2010…read more Took almost 1.5 weeks to complete a valve replacement. The 3-way valve went bad on a Navien tankless water heater in our rental. Leaving the tenants with no hot water and no heat (luckily heat just for 24hrs). Paid $200 for an emergency visit after hours. Valve was not in stock and had to be ordered. Part took 3 days to deliver, install appointment was not booked till the part was arrived. No available installation times till 4 days out. Install day came and the OLD o-ring ripped during installation, with no suitable o-rings to use the tenants had no heat or hot water still. Being the end of the day, one had to be sourced the next day or ordered. No luck locally so it was overnighted, another day lost. Part finally came and installed. $900 or so later, about 1.5 weeks and applying rent credit to cover tenants inconvenience. A simple, even out of stock part should be overnighted. Or at the very least utilize tracking to pre-book the install date PLUS order the necessary wearable items that will need to be replaced. O-rings should NOT be reused. Lots of inconveniences, time lost and money spent. I requested a call back from a manager to discuss how to prevent future issues. Days later no call back. Thanks for the customer support. I will be looking for another provider. Original Review: Currently use Tri City for service on an income property in Hamden. "Gurdy" the tech was sent for a no-heat call on a friday evening in the rain. Solved the problem quickly, tenants were happy and warm. Thanks!