We reserved for the day a ten-person capacity pontoon boat at Chic's Marina a few weeks prior to our visit to Lake George. When we arrived, we found parking to be a challenge. Marina was busy since we visited in the busy summer months. The staff were truly knowledgeable and friendly staff. The boats from what I can tell in excellent working conditions and prices are reasonable for a popular resort town. Since we were staying at the Sagamore Resort, if anyone of our group was motion sick, we could easily drop them off. We had a full day of fun which included tubing, swimming, and lakeside restaurant dining. A message to others that rent a boat from Chric's Marina. Be sure that your area is attentive to all the contractual commitments before signing. We were uncertain about the weather before, the day of our rental since it was raining slightly. But fortunately, it was the best day of the week. Canceling for rainy weather may not be an option. read more

Chic's Marina - A restaurant stop we made Lakeside. - Marinas Near Me - Bolton Landing, New York

We rented a pontoon boat from Chic's Marina on June 28, and the unprofessionalism was shocking. While we were completing paperwork, we had parked across the street where we were directed. Our trailer may have been slightly hanging over a driveway by a few inches, but we were dealing with a 26-foot vehicle plus trailer in a tight area and did our best to park as instructed. Instead of handling it professionally, a gentleman in a red pickup truck approached us aggressively, cursed at me, repeatedly told us we were "done," and said our trip would be over before it started. This all happened in front of another employee. I moved the vehicle as directed and did not escalate, but the interaction left a very uneasy feeling. It was the complete opposite of customer service, and based on that experience, I would never do business with Chic's Marina again. read more

Chic's Marina - Marinas Near Me - Bolton Landing, New York

Me and my family arrived with at least 10 people, at the check in location they told us that all of us would be able to fit on one boat with no issues, they gave us slips and made us pay. When we were about to board the boat they started saying that we could not board. They were not accommodating at all and when we tried to seek for another solution they rudely ignored it dismissed us. To sum it up the employees are rude and not accommodating at all. read more

Buyer beware! I was extremely disappointed with my experience at Chic's Marina. On the day of our reservation, wildfire smoke from the Canadian wildfires caused air quality in the Lake George area to reach unhealthy levels. Our group included a baby under 1 years old, a toddler, and elderly grandparents, so going out on the lake simply was not a safe decision. I did not ask for a refund. I only asked if we could move our reservation to any other available date, and I made it clear I was completely flexible. Despite the extraordinary circumstances, the marina refused to work with us in any way and kept our $300 deposit. I understand businesses have cancellation policies, but exceptional circumstances call for reasonable customer service. I wasn't asking for my money back, only the opportunity to reschedule. Instead, we lost our $300 deposit for choosing our family's health and safety over spending a day on the water in hazardous air quality. Based on how this situation was handled, I cannot recommend Chic's Marina. There are plenty of other marinas on Lake George that value customer relationships and are willing to work with customers when unforeseen events occur. read more

We rented a boat for the day 800.00 later, the rudeness was by far the worst where you check in to pay and get instructions the girls were extremely rude. Then we go to get in boat no radio no table. Funny thing is they had new boats they could have gave us, they only suggested when we complained about the boat condition. I rate the this a zero and will never go back!!! read more

Very sad to rate this place 1 star. Enjoyed my time there the past few years. Will unfortunately not be returning. My family's experience this year was absolutely awful. Among many despicable things to happen this trip around, the boats were nearly falling apart. We were afraid of getting stuck in the middle of the lake. By some luck, we made it back to the dock (very veeeeeeeeery slowly). Again, extremely disappointed in the way this place is ran and I'm very sad to say this. Please do better, hire better, be better. read more

We had a boat rental reserved for the entire Fourth of July and had received multiple confirmation messages beforehand. About 45 minutes before arriving, we called to let the company know we'd be a few minutes late. We gave our last name and they simply said, "See you there." When we arrived, we checked in under our reservation name and were asked if the driver was there. We waited until the driver arrived about 20 minutes later, only to then be told our reservation had been canceled because they had called us once earlier and we didn't answer. The most frustrating part is that they had multiple chances to tell us there was an issue. We called before arriving and checked in when we got there, yet no one mentioned the reservation had supposedly been canceled. Instead, we spent time waiting only to find out after the fact. This completely disrupted our Fourth of July plans. Mistakes happen, but the communication was extremely poor, and we were very disappointed with how the situation was handled. read more

My family reserved a boat with a captain last week. The online form was extremely easy to fill out and I was contacted within minutes that my reservation was confirmed. When we got there, they had paperwork ready for us to fill out which was quick and effectively. Dan was our captain and he was wonderful. He was knowledgeable about where to go and things to do, but kept asking us what we wanted and he was happy to accommodate. The boat was beautiful and clean. I brought my 2 year old son and 3 month old daughter and Dan checked both life jackets to make sure they were coast guard approved, and had a new one for my son since his wasn't. I love that he prioritized their safety! My family and I have been going to Lake George forever and have used Chics many times - with and without a captain. They are a friendly and effecient business and I highly recommend them! Thank you again, Dan! read more

We rented a pontoon from this place for island camping . They knew there was a bad storm brewing but we are not from the area so we would not know if the lake water was rough. They never mentioned anything. They allowed us to pay for the rental and go out in the storm almost not making it to the ranger station. A couple of things on the boat were barely being held together! We just made it to our campsite and at first light the following morning the water calmed enough (though still very rough) for us to get back to the marina to return the boat. when we arrived at the marina, they were informing customers the water was too rough to send them out and it would be at their own risk. we literally lost out on over $1,000. I will not be renting anything from this place and i suggest you try any other boat rental buisness. read more

We had the pleasure of doing business with Chic's Marina over the summer on a trip to Lake George. Check in, even with Covid was a breeze and they had us up and running in no time. We were able to trade up at the last minute to a larger boat which was even better. All the staff were friendly and made us feel comfortable with the features of the boat. A full day on the water full of fun and relaxation was just we needed. From start to finish our entire check in and departure were handled professionally and with courtesy. You'll pay for the fuel used during the day at check out and even that was a snap, so you even have peace of mind with that. We have a trip booked at a nearby resort for the upcoming summer so, of course we will be back. read more

They have a good system in place with their boat rentals. I'm not sure how they compare to other locations as I've only rented from here, but I feel that it's reasonable. Just wish the gas was included in the rental price. The boat we rented this time around was not the newest (broken speakers, lighter didn't work for blowing tubes up, ripped seats, wheel pulled right and had to actively hold to keep up straight) but it did the job for our bachelorette party of providing enough space for the girls and all our things and it was clean. Online booking is quick and easy, check in was quick and easy, and the way they take a second boat to come meet you at the end to dock for you is my favorite part (docking with that many other boats can be difficult) read more

Showed up Friday morning no res as it was first come first serve. The young lady got us the boat we needed w a tube for three adults and a child. She had the paperwork done and passed us off to Chase who went through boater safety and had us on the water in another five min. Park to water in 15 min on a busy summer weekend was great. Great staff and solid value for the rental. Our second time here, will go back. read more

Very knowledgeable and friendly staff. Boats are in excellent working condition and price is reasonable.

We did a three-day pontoon boat rental from Chic's. The boat was a brand new 2021 model with barely over 100 hours on the engine. The anchor lines don't have chain, so it's a bit difficult to get the anchor to hold on windy days. But we enjoyed the boat and had a good time. However, after paying $1800 they stuck us with a $20 fee for "dock usage". Really?! Just add that to the rental. It's an insignificant but infuriating fee. It's like when hotels add a "resort" fee for parking your car. Just add it to the cost and don't piss off your customers. This would have been a 4-star review if it weren't for the insulting $20 charge. read more

Look at the all the negative reviews - RUN from this business. There are plenty of reputable boat rentals spots in Lake George, this one is super shady and chooses their own profitable over their customer's safety. I had reserved a boat for my family of two small children, but when a dangerous thunderstorm was forecasted (see picture) the Marina would not let me cancel. They charged me $300 just to cancel despite it being dangerous to go out on the water. When I called to negotiate a reasonable fee, the manager Kristen DePace hung up the phone on me. About 2 seconds later, my credit card was fraudulently charged. Horrible business, trust me and take your boat rental needs elsewhere. read more

Chic's Marina - Thunderstorm approaching - Marinas Near Me - Bolton Landing, New York

I rented a boat at Chic's this past weekend and it was a real good experience. Price I guess was reasonable little pricey but it was just me and the lady so it wasn't like I was splitting the fee with anyone. Filled out the paperwork and watched the six minute safety video and I was on my way. There was a nice kid working on the dock that gave us the rundown on operating procedure and what not, very helpful. The boat ran well all day and we were up and down the lake. Thought the engine might have been making a weird sound for a minute or two so I called in to ask and one of the mechanics told Me exactly what was up (prop not all the way down into the water). Came back in around 5 pm and they helped us dock and get our stuff off the boat. A few minutes later we were on our way back to the hotel. Definitely would go back the next time I want to rent a boat on Lake George. read more

Chic's Marina - Riding that 90 hp rental from Chics - Marinas Near Me - Bolton Landing, New York

Great place and friendly people. Boats were in nice shape and the maps were helpful. Ask them to circle some spots to check out. We went to the shallow area across from Huddle bay. read more

Chic's Marina - Chics from across the street - Marinas Near Me - Bolton Landing, New York

Boat rental was fine, but if you plan on renting the cottages, DO NOT go through northern living. They are awful and have ridiculous payment structure and fees. Also if you are going with a large group make sure to ask about and get a permit to have more than 4 people allowed to hang out on one property. read more

We purchased a 130 Super Sport Boston Whaler from them. Tom whom we worked with was a pleasure to do business with, very friendly and professional. From start to finish I would highly recommend Chic's Marina if you are looking to purchase a new boat. read more

This was a bad experience for us & our friends! We rented a boat for almost $700 a day to discover in the middle of our trip that it's malfunctioning. We were stopping the boat to eat and when suddenly it's started to rain we wanted to go back to the marina but the boat didn't work!!! We were calling Chic's office to let them know we are stuck in the lake with broken boat and 3 babies!!! Two - 2 years old and a 6 months old and a pregnant woman!! Guess what!? They never came to us!!!! Our boat started to get closer to the stoned&trees and we realize it's been more than 30 min since we called them. There was no other choice for us but trying to find a shelter, as staying on the boat wasn't safe . We had to go inside the water - WITH THE BABIES ! And then climb the hill to find shelter. We were so lucky there were a family who lived there who could hear us and gave us some towels and then a police boat came for us- AND NOT CHIC'S BOAT!!! When we got to the marina, no one even bothered to ask if we or our children are ok! They ran to check their boat as soon as it arrived back. We asked to talk with the manager who was extremely rude, not even listen to what we have been through and his answer was "things can happen"!!! Seriously!!!???? If it would have ended differently would he say so also?? You are talking about our life here! Our kids life!! Instead of apologizing and checking your boats before you think this legitimate to have this things happen under your responsibility??? We are definitely going to sue these guys! The last thing they care about is safety or people's life. They only care about money. We are still recovering from this experience and we are all got sick due to what we've been through. I can't imagine what would have happened if we were to stay on the boat!! You can see pictures of what happened to the boat, that's seconds after we left. Don't risk your life with this people. They are reckless, don't care about safety. Am not even sure they have license & insurance as the manager refused to show me those! You have better options. Don't come here read more

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Such an amazing time here this past weekend! Prices were reasonable, boat was running smooth, and the office was incredibly helpful when we kept calling them every 20 min about something. Could not have asked for a better day. We were almost an hour late due to being lost (rookies), and they did not charge us for that extra time or gave us a hard time, which we really appreciated. Albeit pricey experience for us (renting a boat was never going to be cheap), we were happy with the quality of service provided! read more

Had a nice day out on the boat. Boat was in pretty good condition the young staff are always very nice and helpful. Gas isn't included. I would rent from here again I had no issues. read more

Had a good experience renting overall. Chic's has their act together much more than most boat rental places I've used in the past, with an organized and friendly front office that was helpful on the phone and an easy online reservation process. Prices are quite reasonable, although you need to pay extra for a tube/wakeboard/waterskis. We rented the 115HP Carolina Skiff - I believe all of the non-pontoon boats Chic's has are this type of boat, and I wasn't much of a fan. It rides very low in the water compared to your typical power boat and is very susceptible to waves/wakes with a VERY unstable ride on a choppy day (which it was for us). Additionally, not sure if this was because of the horsepower or the hull design, but the boat wasn't powerful enough to pull a tube or a wakeboarder to a speed that would be exciting (and we only had 5 ~150lb people). If you know what you're getting into with renting a Carolina Skiff or a pontoon they are definitely a professional and well-run company. read more

Had a terrible experience with them and their crew/manager who was extremely rude and unprofessional. Will not be using them them ever again. Think twice and read the other reviews before using them. read more

I'll join the bashing... Thought it would be fun to rent a boat. Unbeknownst to us it was choppy day on the lake.We were inexperienced boaters and let them know this. Chick's put us in a pontoon boat with no thoughts for our safety. After 30 minutes out, soaked to the skin and adrenaline in overdrive, we decided that we were in way over our heads. motored back as fast (very slowly) as possible. I explained that it was treacherous out there and would like to be charged only for the time out. Nope... charged for the full two hours. Recommend you check the lake conditions carefully and don't rely on these dopes for your safety. Que Gordon Lightfoot, Wreck of the Edmund Fitzgerald. Good luck and thanks for all the fish! read more

$85 for a half hour on the jet ski is ridiculous, and you don't even get the full half hour because 10 minutes are spent coasting out and listening to instructions read more

If I could give 0 stars I would. I had made a boat rental reservation and upon filling out the contract I noted a few things. The 300$ deposit and the no refund on that deposit for credit card users within 7 days. I had asked both woman I contacted that day one younger and one older, is this an updated form; what is the policy on refunds. To which the first responded saying that refunds can be issued as long as they are not within a 24 hour period. Now feeing skeptical I proceeded to ask several more times if this was accurate information. I figured maybe with COVID their rules and policies changed. After filling out the contract and submitting it I called back to verify it was received. This time an older woman picks up the phone. We talked for a short bit about the rental process and the contract itself. To which she responded the same info as the first. If it is within a 24 hour period then the refund can be issued. Time goes by and I still have 3 days before the rental to which I call to cancel and exercise my right to a refund which I was promised. Now I am being told a whole different story by another young worker. She seemed polite at first but gradually got more irritated as the conversation went on even though I was more than polite and calm. Simply asking for the issue to be escalated to a higher up. To which I was told " yea there isn't really anyone here right now" I asked if she was the acting form of management to which she responded yes. Claiming that since it was in the written agreement I am legally bound to that. I said well forms change all the time to which they are not updated with the most current standing policies and explained how not one but TWO people explained the 24 hour policy. She stated that is for the captain tours only. I said that is all fine and good but they were aware of the fact I was RENTING the boat and staring at the contract I signed still telling me their policy is 24 hours. I asked 10 TIMES!!!!! Unbelievable that their workers just say whatever it is they please not even aware of if what they are saying is true or not. 100% DONT BOOK WITH THEM read more

Horrible, unprofessional people working here . Kids doing a huge disservice for this business . No one should ever get yelled at , cursed at and threatened . I don't care who is right or wrong . I witnessed an employee threaten a physical altercation with a customer here today . I should have called the police , I was literally worried for my safety bc the workers were not stopping and trying to diffuse the escalating argument. Very disorganized, not a pleasant experience whatsoever . Do not give these people any of your money they have a poor reputation , just read the reviews . read more

Although we had a lovely day on the lake, I am disappointed about a few things: 1) When we originally booked, two of the people in our group got Covid. When we called to let them know, they told us that because we were within the 7 days of our trip that we would be losing our $300 deposit and could not reschedule. They also said we could not come with Covid, which I get, but then you can't not give me my money back. Fortunately, after going back and forth (which should have never been) they reluctantly let us reschedule. 2) After leaving the marina, we realized that our radio was not working. I called and they said "oh yeah, most of our radios do not work and you could have rented a blue tooth speaker for $20." First off, they should have told us from the get go that the radios did not work and we would have brought our own Bluetooth. Also, when you spend $640 to rent a pontoon, you would think that they would include a Bluetooth speaker. 3) I brought this to the attention of the woman at check-out and she was unprofessional and rude. I thought maybe she could comp us for the tube, which by the way is an extra $50 to rent, but that was not happening. I will never be renting with this company again. They do not care about the needs of their customers. read more

Rented a 115 HP boat for the day. A great way to see the lake. The support staff was very helpful getting us out in the morning. The tube rental is a must do and was very enjoyable. For lunch we pulled in and stopped next door at the Algonquin. While I had no issues pulling in my way, there was a salty man barking at me to sit down and steer. Claimed to be the owner of the boat. Didn't need his "help". Overall a great day on a beautiful lake. Highly recommended if you have the $$. read more

Have used. Chics several times over the last 5 years. They usually have competitive prices and reliable boats. We get pontoons and usually go at the end of the summer. And although they may be "well used" at that point we've always had a good experience. The guys are also very helpful when getting you set up. read more

Went here for jet skiing and we had a blast. The only reason I took away a star is because they only have a 30 minute jet skiing option. By time you drive out to the area to ride, the time goes very fast. My boyfriend and I thought about going again but then would have to ride back out to the area- would've rathered just stay out there longer. Maybe they would accommodate this if we had asked earlier? Regardless, we had a blast and would definitely do it again!! After we got back we ran to the car and got tip money for the guide but couldn't find the main guide we wanted to give it so we gave it to one of the others - hopefully they share :(. read more

Jack was an awesome help and very informative. He helped us before and after the boat trip.

So we wanted a sciff 90 HP boat for the day for 2 hours- The boat was falling apart. I highly recommended renting elsewhere if you have small children! The cushions in the front of boat DO NOT snap properly. NO MATTER WHAT. Our son flipped over while being held while husband was driving the boat because the cushions ARE NOT secure. I called the marina while we were out there about it and they did not care- they also gave me a hard time when I complained to the manager when we came back. Absolutely horrible experience for our first time in Lake George. I cannot stress enough to rent elsewhere if you are going with small kids!!!!!! read more

Reserved a boat weeks in advance because on my first try I was told to reserve weeks in advance. Did just as they said. Come the day of the trip, I was feeling awful and living 3.5hrs away I was just not ready to make the hike. Called in to ask if they could postpone my reservation for a week later and I was told because I called too late they could not accommodate. Granted, it's on their page plainly stating that no refunds or rescheduling was possible, surely I thought $350.00+ could have some gravitas to their business. No. They said that there was nothing they could do and I had 30min left on the rental if I could make it on time. Thirty. Minutes. I understood that it was against their policy at the time, but the snarky woman that shoved it all in my face happened to be extremely rude. My recommendation is rent a boat here only if you're at the lake and ready to go. Otherwise, I would not recommend this establishment. read more

I used this place to rent a boat while visiting Lake George. The prices here are less than the rip-off rentals located right in the main town of Lake George- the rentals looked to be in better condition as well. The process was actually quick and easy and we were on the water in a rather quick amount of time. The Lake itself is gorgeous but since they rent to any Tom, Dick or Harry you kind of have to watch out for the other knuckleheads out there plus there are also these big Lake George cruise ships going back and forth. The whole marina is well run and clean- way better than what you find in Lake George village. read more

STAY AWAY FROM THIS PLACE!!!!!!! Terrible operation. Terrible customer service. And zero respect for their patrons . They get away with this because they are one of the few places in town. It kills me to have to write a review especially in this day and age. But today's experience is inexcusable. We can't let this go unchecked . First family trip since pandemic and they treat us like this. Not today! Not any day. Not ok! We called to rent jet ski's. And they said it's first come-first served. We said sure NP we'll come right over. We arrived there in about 10 minutes. My wife and I and our two young boys. They said our next rental is at 2pm which was 3 hours later!!!!! Obviously no one at this establishment has taken a hospitality course!!!! This is called a reservation. NOT FIRST-COME FIRST SERVED. Needless to say we STILL BOOKED! Paid in advance. Showed our license and came back 3 hrs later. We were not informed to bring our licenses a second time. The check-in attendant was so frazzled, so unfocused, so unprofessional. Not a surprise this was the end result. Not only were we willing to sign a waiver. We also said they can call hotel because they have a copy.. (same hotel who recommended them). THEY DIDN'T EVEN TRY TO MAKE IT RIGHT OR DO SOMETHING FOR CUSTOMER SERVICE SAKE. Especially since THEY NOW SAW OUR KIDS TWICE AND AND DISAPPOINTED THEM TWICE!!!! They simply didn't care and it showed!! NOT OK!!! Just go to ANYPLACE but here!!! It will be a an absolute step up from this zero star operation read more

We were on vacation in Lake George for 3 nights in the peak summer vacation period of August . Boating was on top on the bucket list but we had booked a last minute vacation so we did not have a booking for the boat rental. All the big names near Bolton Landing and Diamond point said that they were a booked for a week and some even for three weeks and the once near the Lake George Town were a total ripoff with twice the normal rates and only a six mile range allowed . We phoned Chic's Marina and the nice girl on the phone said they had a walk-in boat available if we came down soon . We hired their 60Hp small boat since we were only two of us . The boat was great fun and we went on the Lake for full 3 hours without any problems . ThNk you Chic's Marina for giving us the boat at the last minute and saving our vacation . read more

We rented the Pontoon boat for 3 day rental ($1.1k) to stay in the islands camping. I did the reservation a few days in advanced and the boat was ready when we arrived. Watched a safety video for 5 minutes and on our way ! EXCELLENT customer service since rental, to front desk to deck hand (helped us load and unload the boat with our camping gear) Gas was enough to go back and forth to the marina ( some family members arrived after we were already settled) and took a tour of the lake. Well priced supplies gas and ice at the dock itself. read more

I was shocked that a customer facing business like this can operate in such a rude and obnoxious fashion. There was a blatant disregard for basic humility. I would encourage any potential visitor to AVOID AT ALL COST or suffer from a similar experience. If you spend the time to read some of the reviews below, you will see a similar pattern of rude customer service and unethical business practice, THESE REVIEWS ARE 100% TRUE BASED ON MY EXPERIENCE. We had called several days before attending the establishment, asking for a two hour rental. After providing clear instructions, the operator on the other end said "to fill out the form online" and that we would receive a call back shortly thereafter to confirm. When we did not receive such call, we reached out. Apparently, we had been given incorrect instructions, but the business said we were on the hook for several hundred dollars. After we calmly explained the situation, the employees starting SCREAMING at us and DEMANDING money. It was such a strong and caustic reaction! I was able to talk to the business owner, who acknowledged his employee may have mistated instructions. However, despite understanding there was miscommunication, the business owner went ahead and STILL CHARGED US FOR SERVICE, even though we never even were provided a boat and it was rented elsewhere! I am shocked at the unethical business practices happening here, a classic bait and switch operation. Hopefully others can learn from this, STAY AWAY! read more