Waiting for more than 40 minutes Rib hard and cold ... Host unkindness In disorder Unkind and.... I will never go.. read more

Chili's - Waiting for more than 40 minutes Rib hard and cold ... Host unkindness Will not go again Mess - American Near Me - Buena Park, California

Food was good fresh, fast and hot. The pick 3 item menu is a good choice. Waitress was fast and friendly . Go there quite often always good. read more

I ordered the steak fajitas medium rare, no beans. What I received was steak fajitas well done with the beans. I ate what I could because we all know what happens when you complain or send things back. Don't know where the communication broke down at so I'm giving this place 2 stars since it was clearly all around. So disappointing! read more

Chili's - Steak Fajitas clearly not medium rare as I ordered them. - American Near Me - Buena Park, California

I had a nasty experience this place. It took a while to be seated. It took longer forthe fiod to arrive. The place is dirty. I ordered chili and Cesar's salad. The salad didn't taste like cesar's dressing. But it was eatable. But the chili was disgusting. It tasted as if taken out of an old can. I had to tell the server that i did not like it. She was kind to take it out if the bill. I hit chicken búfalo wings. Those were very good. The food is horrible. My husband use the rest room he said it was so dirty he was afraid to to get in. The personnel is fantastic considering they have to serve that horrible food. Never go to this place and if you do. DO NOT ORDER CHILI. IT IS DISGUSTING. Sorry Chili's. Need to improve your menu and or hire new chefs. read more

Chili's near Knott's Berry Farm, back in the day they were located on Beach Blvd past La Palma I believe. I've been a fan for years, and this is my first review. The Ribeye is just fantastic. I've always ordered the full ribs with original bbq sauce (the best one for sure). Now I am into the ribeye, medium. Just phenomenal steak for an incredibly reasonable price. Great staff, sportsbar. What else do I need? Another beer or a glass of wine of course. Chili's Buena Park Mall is awesome man read more

I have been to many chilles. It was an hour wait to start which is understandable. We sit down and wait for our server. Order our drinks from Mr. Sarcasm which is cool until you cross the line of disrespect. He didn't have is shit together. We are a party of 8. Half the table gets their food and the other half waits. He stated he didn't want to overwhelm the cook. We sat down at 9pm the last meal came out at 10pm. In correct orders. Could not get a refill to save my life. They were understaffed with no direction. Other tables had issues also. Comes down to selling food and customer service and today this place failed. Not the experience I hope for. read more

Worst wait time ever!!!! I order pick up and I got the message that it was ready after waiting 30mins I waited and adittional 30mins to get my food and when I did get it was cold. Iknow it's busy but cold food come on now ! I was very disappointed! read more

Chili's: Come Hungry, Leave Hungry. Service was acceptable. The chicken sandwich was small and bland, served with a miniscule amount of fries on the plate, 18 to be exact. Asked for mayonnaise for the fries, by the time the mayonnaise arrived, I only had 3 fries left. None of the food was hot, barely lukewarm. The ambiance was fine, nothing out of the ordinary. Very disappointed with the quality of food. Save your money, go anywhere else. read more

I put myself on the wait list using my yelp app but still waited a little over 10 min to be seated. It looked like they had no hostess and was using a manger to check people in and bus tables. Once seated it took a while for our waiter come. Went to go wash my hand and check the restroom out and it was so under stocked. No seat covers in one, no toilet paper in another, pee on the seat and no soap at the sink. I told a manger and I saw someone go in but they did nothing. I went to wash my hand later (20 min) and still nothing was done. My meal came out almost 10 min before my kids food came out. I had to ask other waiters for refills and condiment because our waiter kept forgetting. Then there machine stopped working so I waited over 10 min for him to come fix it after having to ask more then once so I could pay. read more

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The waiting time they gave us (45 minutes) was not respected and they added 25 more minutes blaming the kitchen to be backed up and still waited for way more time read more

I went there with a friend. It was poor customer services. I left my sunglasses in table. When I went back my waiter Isaac stole my sunglasses. I will say if you go there avoid him. read more

Honestly, an other place I would give 0 stars too. Holy fuck! We called ahead of time before closing and they told us that we couldn't reserve ahead of time. The person on the phone let us know we had 25 min to come in, and they let us know it was walk in only. So we got there before the 25 min before and the ladies on the front informed us that there was a lot of people ahead of us who reserved on the phone even though we where informed that we couldn't do that. /: then a group of people came in and they say them in right away. read more

If you're looking for a cheap dinner place, this CAN be an option. My fiance and I came in and was seated after 10-15 minutes, which is fine. However, it took 3 people to "get" our waitress to take our order. First person got our drinks and we told him that we were ready to order. "Oh, let me get your waitress for you." After another 10-15 minutes of waiting, another person came and the same scenario happened. This happened again after another 5 minutes until our waitress finally came. We got the 2 for $25 dinner meal, which is a great value for the amount that you get. We got the half order of Texas Cheese Fries, which were okay, but could use maybe more oozy cheese in my opinion. Fries were unevenly baked; some parts were crispy, others soft af. Then it took almost 45 minutes for our entrees to come out. We literally sat there with an empty skillet and empty drinks for SEVERAL waiters and waitresses to walk by back and forth. What kind of f*cking service is that? Our food finally came and everything was decent. Burgers tastes like what they should taste like and fries were crispy and nicely salted. I do enjoy the platter the entrees came in since it made it easy to pour out fries onto the trays for sharing and spreading ketchup. The best part of the entire visit was the skillet chocolate chip cookie. Warm, crispy yet soft and gooey with vanilla icecream on top. It was a little too sweet, but it was amazing. Other than that, would I come back? Probably not if my wait for food and service is going to take forever. For cheap eats, sure why not. read more

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Had burgers here with my girlfriend, they were actually good! I recommend the bbq brisket burger for any meat lover out there!

This is one of my favorite hang outs. Craig was our server. You all would be lucky to get him. Straight, no chaser with this guy. Like that! We came a little late so they were serving and cleaning. The service was still great!! Be back soon y'all!! read more

Chili's - I just love Chili's. It's so laid back. Our waiter tonight is like the coolest. Even the bar tender was pretty cool. - American Near Me - Buena Park, California

My experience was so bad nothing to do with the waiter , me and my husband usually love this place. The wait time was horrible they said they were backed up but I was hoping since there taking awhile that at least our food would be warm . Food was cold no flavor , Texas cheese fries had no cheese , also cold , the place looked so dirty , and in overall never been so disappointed. read more

Our first time here and our server was great. The food was great, we always get the couples meal 2 for 25 and it comes with a dessert! Yes thats a big winner for me! We both enjoyed a 6oz steak, mash potatoes and stemmed broccoli. Try getting the irish whiskey drink, its a strong powerful margarita. It will hit you pretty good, and i mean in a good way! Chips and Salsa are always on point and our kids love it! Great family restaurant and great quality food! We shall be back! read more

Worst service ever!!!!! Our waitress didn't really help us out, but two other waitresses helped us out more then our waitress. I know places are short handed but tell me why did the people that came in an hr or so after us was served faster than us. She never came to ask us if we were ready to order we had to ask another waiter if we could order, then that's when she went to get our waitress . Overall it was bad because of her read more

Me and my boyfriend were so excited to eat out to chili's , little did we know the server was constantly forgetting What we would ask her for example Cholula , refill on a soda and to top it off our dessert that we paid for . I probably should of complained but I didn't want her getting in trouble . The food was good but the service was not good at all ! read more

Another great Chili's experience! Got free chips and salsa from being a rewards member, and opted for the triple dipper as my meal! Our waitress was really nice and knew a lot about the menu, and helped me pick which items I wanted for the triple dipper! I got the southwestern egg rolls, which never disappoint. I also got crispy cheddar bites, which were delicious! My third item was buffalo boneless wings, which were okay. I picked buffalo because I've tried the honey chipotle sauce before, but after having buffalo I much prefer the honey chipotle. All in all, it was another great visit at Chili's and I'm always ready to go back! read more

Chili's - Triple dipper with southwestern egg rolls, buffalo boneless wings, and crispy cheddar bites! - American Near Me - Buena Park, California

Nooooooooo ffooooooooooodddddd!!!!! Noooooo fooooooddddd! Got there at about noon with a giftcard i got.Guy next to me orders fajitas and I thought it was a good choice so I order the same thing about a minute after him. About 5 minutes later guy behind me orders fajitas (all were chicken fajitas). Both guys got their fajitas and by the time I got mine the guy next to me had already finished his.Thats how long it took for my fajitas to get to me and keep in mind guy behind me was already eating his. Bad, wish I had a picture to show. I also did tip $5 to my waitress because I figured it wasnt her fault but I dont know that and gave her the benefit of the doubt. read more

Horrible customer service! They left our party of 6 outside for about an hour. After They said it was 30-45 mins wait but obviously that threshold came and gone. Finally we were seated! Than, we waited for another 15mins and still no waiter or waitress to stop by to get our drink order. We've seen multiple employees pass by us a couple of times. Still no acknowledgement that we were there. We were surprise that our waitress was one of the ones that pass by us multiple times she finally stop by with silverware not even a sorry for the wait. We told her we're leaving they are taking too long and didn't acknowledge us. read more

Horrible service. Can in with a party of 9, 5 of which we're children ages 7-10. The restaurant was empty, but we were placed in the middle table that was surrounded by 4 other booths of people dinning. Because we had 5 children with us, we asked to be seated towards the back closer to the restrooms ( where we've been seated before). 1.) so we do not disrupt others 2.) so we don't have to go through the restaurant to take the kids to the bathroom and 3.) so we could feel more comfortable. The host (older African American woman) was rude when we asked for this request after I explained to her why we would like to be moved. She said everyone likes children and who cares if the kids are loud. And declined our request. We waited 10 minutes and no server came. We flagged down another server (tall Caucasian younger gentleman) who said he can't help us, he will call our server. Our server Justin came and we asked yet again can we please move tables. He stated that's not his call he had to go ask the previous hostess who declined our request. She came back and was extremely rude said pack it up and get along out of her to where you want to go. I was taken back by this, it wasn't cute nor funny. How fucking hard is it to place a party at a different table... in a restaurant that's EMPTY. So... after this our service sucked. 1.) kids drinks came out and there were no straws. Justin was nowhere to be found and neither were any other servers. I went to the front and asked the manager for straws. The server came back and said oh I heard u didn't have straws, you need to ask for them as we are trying to save turtles. 1) if you want us to ask for straws why the hell give kids cups that require straws? 2.) if you were somewhere in sight I would have asked you. He goes on t say he's passionate about the cause and rather not get into it because he wants everyone to leave happy....? Uh-okay? He was just sarcastic and it was not needed (well when we did see him) Food came out incorrectly, again no one in sight, my brother in law had to physically go into the kitchen to find a worker. Asked for salsa for tacos didn't get it until we were done with the meal. Refills? Forget it! Had to go to the front manager to ask for those.... Manager said she was sorry and comped some of the food... but that's not the point! The restaurant is not big, the place was empty... it's not hard to check on your guests. Never did he ask if things were okay. After we spoke to the manager, Justin told us the computers were down so he couldn't serve us adequately, since when did computers interfere with your ability to host? Our bill was wrong, manager fixed it and asked us to use the kiosk. I stated uhh, well Justin said the computers were all down that's why he couldn't serve us, so now they're working ? She stated the computers weren't down and we paid and left. I WILL NEVER dine at this chili's again for the lack of service and professionalism. I get it's the day after New Year's Eve... but call in sick if you don't wanna be there. read more

Justine was just phenomenal. Very understanding and sweet and kind. I literally have never have had such a great experience with any food place before. Just writing this makes me very emotional. I just felt so much comfort and kindness. I'm speechless because despite how hard it is these days with people working, she showed that she loves her job here. Just smiles and a sweet voice and she is just super cool. I'm out of words but I wish I had more to explain how fantastic she is. read more

I don't know what's wrong with management here. I keep trying this location, I keep telling myself that " It will be better this time "....... NOPE! Somehow it gets worse. I'm sitting here watching employees just walk by like ZOMBIES. Can someone please pump them up? High five them, hug them or just an uplifting word. I mean they're walking back and forth dragging their feet for goodness sake! Man, I'm sorry but I am just trying to support my local businesses / Families. I finally got someone's attention, nothing aggressive or anything. Just direct eye contact a kind smile with a short wave and I got a kind of "I'll your face!" growl that sounded like " Hol'Up. Please, really? I just wanted a beer while I waited for my curbside that was allegedly ready at 7:46 PM and it's now 8:06. I was just trying to burn time. I'm out!BYE! ( just to wait in my car of course) Anyhow, you can have 2 stars cause I'm sure there was a couple of patrons in there having a good time. read more

Chili's - Order is ready. - American Near Me - Buena Park, California

Definitely one of the worst experiments ever. How do you order drinks and not bring them to the person 1st before any food is served and if somebody has to wait for a drink, a remind would be nice. I had to notified the person who took my order and the best excuse was opps no one had brought them to you. Wtf? Either you are cherry picking who you going to give the best server or your satisfying your casual because i was watch how long it would take the server to bring me a drink. Another thing you can do is maybe check to see if the ketchup bottle is empty and maybe put another thats full. You guy are forgetting the basics of customer service as a waiter. Unfortunately I won't be your casual nor will I come back again. Should have gone to Outback. read more

With the great family feel from the staff had to look past the negative interactions with the general manager Casey & bring my review back to 5 stars. Management can learn a thing or two from the staff. These last two last orders were smooth sailing & absolutely nothing wrong with order read more

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Whether your party is only 2 people they will prioritize the bigger party first even though you got there first & had been waiting longer than the bigger party. Didn't think it was professional for the host to tell us "we prioritize bigger parties". I understand bigger parties means a better tip for the servers but a smaller party can also do the same. read more

Love Chili's in Buena Park. After spending our fun in the sun Soak City Water Park a delicious dinner with the family at our most favorite restaurant. Megan (our waitress) was phenomenal at it . Help us with specials of the day and we didn't go dry on our drinks . Thank you so much Megan . The attention and care you served my family and I we respect and cherish . Really appreciate for making our evening just excellent. read more

Chili's - A piece of heaven on our table - American Near Me - Buena Park, California

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If I could rate this a zero I would. You enter the host is on her phone, so bothered by you entering interrupting her phone time which she gets paid to do. You sit-waitress is overwhelmed because she's the only one working the section, like that's your problem. You go to the bathroom which is disgustingly dirty, and pass the kitchen and see the floor is like a pool filled with food and whatever else kind of fluids. I can't even believe this place is still open with all the health code violations. read more

Dont order online. We arrived 5 minutes after it was suppose to be ready. Still waiting an additional 15. Still no service. Got upset and went inside instead to pick up and it was just sitting there. No one seemed to care staff wise. Got it and left upset. Service definitely downgraded! read more

Family and I love coming to chili's after a long day at school/ work . We always enjoy the chips and salsa food is great too

I LOVE chili's good food but I hate being served by a certain worker who works in the Bar. I don't even know his name and we go all the time. He is honestly the worst server ever!!! He's so dam rude, no customer service skills/people skills. We only go to this chili's because it's close to home. He is an older man with long hair and has a grouchy face. Someone definitely needs to teach him how to speak to people!! I asked him how long will it be before our food will come out and he gave me the ugliest look and said "um I can check" hello that's not how you speak to people. Seriously chili's get rid of him! May I add all the other employees are amazing!!!! read more

To the manager who wrote off my check; I'm sorry but writing off half my bill because your kitchen staff made all sorts of mistakes... not just at my table but as I was walking out I heard two other people complaining about cold food, won't make me return to your restaurant. People go out to dinner to enjoy their evening and even if the food was "free" if it was bad that takes away from the situation. Our waitress was good, but overworked and could have had it off the problem when her assistant delivered are food to the table. I ordered brisket and ribs brisket was cold and ribs lukewarm but tough. My wife ordered some monster burger with brisket and pulled pork and sausage everything on it but the burger was way overdone. Top that off with a "Molten cake" that still had frozen chocolate in the middle. We were content to pay the bill and just leave but our server decided she really wanted to know how our meal was after we sent back plates full of food and stopped eating our dessert. In hindsight I hope she realizes she missed several opportunities to "right the ship" before it sank completely. Totally bummed that a sub-par meal threw an asterisk on our night that should have been a good time! Thanks for reading my review. read more

I've been coming to this Chili's location since it originally opened. It's always delivered satisfactory results. I came here on a Friday night for a family dinner celebration with a group of 5 adults and 4 kids. The wait time was about 15 minutes, which is what they told us when we got there. Our server, Christina, was outstanding. She was extremely helpful with making suggestions and being patient with some of our parties indecisiveness. She got all of our orders correct and checked on us frequently even though it was a busy night in the restaurant. The food was up to par as well. My cousin, who lives in the High Desert area, said it was the best Chili's she'd ever been to. And she's actually very picky. They had a great deal to celebrate their 30 years of Ribs. $10.99 for a side salad, half rack, fries and a mini molten dessert. Although I thought the salad was kind of dry and could have used more dressing, the ribs were delish. The mini molten was a nice touch and I finished it off with my kids. Overall, it was a great family outing and I will happily keep visiting this location. read more

Chili's - Current deal. - American Near Me - Buena Park, California

Being as this is the closest Chili's location to my house, this is the one I frequent the most. The location itself is located in Buena Park Downtown right outside the mall. The location was updated not too long ago and looks great, the prices are decent and the food is good but the service at this location is far from adequate. When I come to Chili I have my standard go to items I order almost every time. I typically start with an order of the boneless buffalo wings and a side of ranch dipping sauce. Chili's boneless buffalo wings are what got me hooked on this place years ago as they have just the right amount of sweetness and spice to satiate my cravings. For my entrée I usually lean toward either the chicken fajitas or the baby back ribs. As of late; I have focused more on the fajitas which are always nicely prepared since they decided to do away with the habanero basted ribs which were my favorite. The food is typically made well but they almost always mess up mu sauce or something with my order. The service at this location is where things for me fall apart. It doesn't matter if I dine in or use their curb side takeout (very convenient), the service I get is very piss poor. One numerous occasions using the curbside takeout option, I have waited well over 3x longer than my original wait time (twice where my food literally sat by the register for 20 minutes as they looked for it). When you call them out on this they do not so much as even apologize or attempt to remedy the situation. I do not remember the manager's name but in two of these instances the same lady (blonde) basically said oh well when I told her about my food just sitting and then given to me ice cold. I always ask for ranch dressing and am almost always given bleu cheese in error (even after they TOLD ME they looked and verified it was the right thing). I cannot count how many times I have returned home with the wrong stuff. These occurrences have also occurred while dining in but tend to happen far more frequently when using the to-go option as they just don't seem to care (once you get home they know most people will not drive all the way back to get it fixed like I do). All in all the food is good, the location is fine but the service is lacking in almost every way possible over the course of my many visits here. My visits to Chili's have become a rarity due to this and that's a shame as for a chain restaurant they are amongst my favorites. I am sure I will be back at some point to give them yet another shot but it more than likely will not be anytime soon. read more

IF A GIRL AIN'T ALLOWED ONE SUPER BIAS YELP IN HER LIFE...THEN LET THE LORD TAKE ME NOW!!! Chili's Buena Park. What can I say?? The food is consistently yummy. Servers are great (of course on their good days). The menu can also cater to a family with different taste buds. The list can go on! Here are my favorites: Appetizers = Skillet Queso (w/pico & sour cream), Main Course = Beef Fajitas, Dessert = Paradise Pie AND Chocolate Molten Cake, Drink = Blackberry Iced Tea or Strawberry Lemonade. Extra Side = Loaded mashed potatoes with a side of gravy. My perfect calorie ridden Chili's meal! Sure to give you a heart attack in 2 years if eaten regularly twice a week! Highlights & Low-lights: *Great for dine in or take out (curbside service) *Service can be a toss up depending on the time you go & your servers experience level *Variety of menu items to choose from *Wait can be lengthy at peak hours *The price is right *Not the healthiest place to dine considering you can find a lot of their menu items on "eat this not that" & America's worse food lists *Decent place to frequent for Happy Hour (free taxi service if ever needed) SURE the calorie count is notorious, that's why you don't eat here everyday! SURE the service can lack at times, blame their other 6 needy tables! SURE the wait is long, at least you know other people love this place for the food, deals, & overall friendly service! SURE I use to work at this particular Chili's, THAT'S why I feel their pain and still tip them 20+ percent AND give them 4-STARS! ;-) read more

Went in for dinner. Waiter took our order and some how the ticket got lost. We waited nearly a half hour and decided that we're not hoing to enjoy a meal before a movie. The manager did comp the the chips and dip and the drinks. I realize its not her fault. But i would of been screaming at the cooks and waiter.... because i probably won't go back.. I went there hungry and left the restaurant starving... somehow I waisted an evening .. the pop corn and movie were great... they lost a customer.... read more

We had a birthday lunch of 10+ guests and we had the pleasure of having roman as our server. For a big party he was outstanding. We had three children in our party and he entertained them so they could be involved. They loved it. The 2 for $20 combo meal is a steal if you ask me. It comes to about 24 bucks for two people. We choose the guacamole and salsa chips appetizer. The salsa was a bit watery and lacked flavor. The guacamole has corn in it so I liked it. It really didnt have great flavor but it was good. I had the grilled chicken salad. If youre watching your calories I would suggest getting this dish since it has a mixed green, chicken, corn and black beans. The honey lime vinaigrette is a good taste. I suggest asking for more on the side. My gf got the honey chiken crispers and they were always a good choice. French fries were good but a salty. Overall a great experience for lunch. Ask for roman the dude is very cool and caters to kids if you have them. read more

Chili's - Avocado salsa and chips. - American Near Me - Buena Park, California

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I couldn't recommend this Chili's location enough! Our waitress Justine went above and beyond to make sure we had an amazing dining experience. With extra chips, prompt refills, and efficient service, we left feeling very satisfied and acknowledged as valuable customers. Thank you Justine for the fantastic service! read more