Food was cold, and no cutlery included missing condiments. All I got was the food. I had a hard time eating. I was on my lunch break. Terrible service! read more

Service was terrible!! Our waitress didn't check on our table one time during our meal. We were missing the appetizer and our drinks were not refilled once throughout the meal. At the end of the meal when I told her I didn't receive the appetizer and no longer needed it she said, "you're going to be charged the same amount anyways." read more

Where do I even begin. Worst dining in experience I've ever had in my entire life. As soon as I walked in the place, I knew it was a mistake. My family all looked at each other like shaking our heads. It was so messy and disorganized. The lady at the front asked us how many people, 3 different times. Looked at us and counted twice. Then seated the couple that walked in after us. The place wasn't even that busy. The bar side was pretty full but half the tables were cleared. But whatever , I had just gotten off work and was hungry. We sat down and were rushed to order. We told the young server, we needed time to read the menu since we were with my mother. But he came three times in 10 mins. Than when asking questions about the menu, he read back the menu like if we didn't already read it. Our drinks came out with a different man with his pants falling down and his boxer showing saying " yo , I got your drinks " we were so shocked. our food came out by different server which was nice. He had good manners but our order was wrong. By this time , we were all over it. Our drinks were empty. We had no napkins. When we asked for a refill, Our server seemed annoyed with us. He came back with drinks and asked us if we were paying with cash or card. Didn't ask us if we needed anything else or we wanted dessert. He brought a little card machine and boxes. So we packed our food, paid and left cash tip ( even though the service / experience was horrible ). When we were walking out , he stopped us and asked us if we paid and he needed to check it . And of course, we complied but were shocked. Check it ! Then he said we paid someone else is tab and we owned more money. At this point, there no sorry & he's just talking to us like we're stupid. LIKE WE GAVE ourselves the check. He gave it to us and we paid. The difference was like 20$ but it the way he accused us. We paid but we asked for the manager. And the stupid as manager named Chris didn't even say sorry. Just asked us if we wanted a receipt. NEVER COMING HERE AGAIN. read more

This place needs to clean house, from the managers to the workers and cooks. EVERY TIME I order online they NEVER have my food ready. I even leave 30 minutes after the expected pick up time. The last time I ordered curbside pickup. When I arrived, I checked in via the app, and waited and waited... Finally after 15 minutes I walked in and my food was sitting there on the shelf. The girl acted like she didn't know what was going on. She was right. When I got home I was missing some items and my buffalo chicken salad looked like a half order appetizer instead of a full meal. This Chilis is 5 minutes from my house but I would rather go to the one in Torrance because the Carson Chilis has garbage, trash customer service. ---- I give this place 5 trash cans. read more

We were welcomed and greeted by DJ whom accommodated our searing preference and gave our table a little more TLC even though already cleaned before seating us. Moving right along to our exceedingly exceptional server Marvin with outstanding service, very polite, respectful, friendly, and gotten our order right and in a timely fashion. Always steadily checked up on us and see if we were okay and if we were good. The QA/Expo Sam was so amazing a very irrate guest was very rude to her and she kept her composure, she kept her class, she showed empathy with a smile on her face, she also handled the situation like a manager would. And also got our dessert and other food items out in a timely fashion. Superb service what a super woman. Lastly, the manager Matthew for him to help with cooking and still come out and greet the guests and come to tables that called for him with so much poise and grace. Very polite, loved his demeanor. As far as the entire store Chili's #1139 loved the aura, loved the vibe, loved the service, loved the unity, loved the ambiance, loved the charismatic energy, loved the support, loved the positive attitudes under pressure. Legit the best Chilis I've ever dined at in all my years of living and been to hundreds of Chili's Great job ! Keep it up ! This is what I look forward to when I come dine in with my family to say the service was good will simple be a misjudgment and a huge understatement. Chilis Carson THANK YOU !!! read more

This place is filthy...bathroom and all. Floor nasty and sticky...they need more staff or better management.

Stopped in for a quick bite to eat while waiting for a car service to be completed. We were greeted by a friendly staff who were knowledgeable about the menu and gave solid recommendations of what foods to pair with what beverage. Didn't have to wait too long for our meals to be prepared. Very tentative servers. Definitely will stop by again. read more

See all

We started at Buffalo Wild Wings we waited 20 mins nobody came by to take our order. We left and came to chilis got sat right away our drinks and food within minutes after we arrived. Amazing customer service by Nija she helped us out and made our experience amazing definitely will be back thank you soo much for amazing customer service. We truly appreciate you!! read more

Went at 2pm on a random Wednesday and service was friendly and fast. There's always some type of deal there so we ate well, had a few drinks and had a good time during a lunch break. read more

Chili's - Pasta - American Near Me - Carson, California

See all

Worst service I've ever had dining out. The hostess told us to sit down and when she came back later put 6 groups ahead of us and said they were at the front of the line. They had just entered and were waiting for someone to give them instructions. This restaurant at this location always let me down, I'm never coming back here. read more

Came in for dinner, got seated right away. Tanisha was our waitress, and she made our night 5x better. Was super nice, she always came to check up on us, and always had a smile. Would go back again just because of her! read more

I ordered takeout here for my family hoping for something somewhat decent. We ordered steak fajitas, and fried chicken legs. 1. I checked the receipt after we had paid and the cashier had automatically added a 20% tip on a TAKEOUT order without asking us. 2. After I had complained to the cashier about the automatic tip, her manager informed us it would be refunded to our card within 10 days. I checked after the given time, and it was not. 3. The chicken legs we ordered were very dry, tasted extremely bad, and we had to threw the rest away because they were completely inedible. 4. The steak fajitas we ordered came with very little sauces or things to put on top. The place where cheese was supposed to go was half empty, and so was almost every other topping. The Chilis at Carson sucks, and it's evident when we got way more stuff (when ordering the same items) at a different Chilis. Not to mention, we had spent $40+ on just TWO items from Chilis, both disappointing us greatly. read more

If I could rate it 0 stars, I would. We came in with a party of 9 - we didn't mind being split - the host had the worst attitude ever - we waited over an hour - And never got seated. Our issue was that they seated everyone else as they walked in. As I was waiting to speak to a manager they sat a party of 6 down and they sat two other parties of the same size 10-15 minutes prior - they could have definitely sat us down before them as we didn't mind being split. When we checked in we received a text saying we were 7th in line and it quickly moved so we expected to be seated soon. I asked to speak to the manager - and all she said was that they don't go by the yelp check in time so we should not rely on it. The manager said she would check on it but she went back to "find out what had happened " but we waited and the hostess kept giving us dirty looks. We were tired of waiting and being ignored so we eventually walked out. read more

Worst service ever! I've been to this restaurant twice before today and they never want to seat me because they are done taking people for the night mind you i shown up two hours prior to closing. Today i ordered to go got here at the time given and have waited twenty mins for food to find its sitting there no one has brought it out and it is now cold. And they couldn't make my drink because the machine is "broken" the entire time I've been waiting this could have been addressed. Terrible service. read more

Wish I had got her name but the bartender was great! It was busy as could be but she was still able to provide me with great service in a timely manner, a good drink and some food. She was running the busy bar like it ain't no thing. Smooothly. Coming from a restaurant industry background I love to see this, it's not common to see it done so well. My hat comes off to the bartender (female, late 20s, long dark hair), well done, I appreciate you. Thanks. read more

Just recently started going to Chili's and now we go at least once a week! I love their Lunch menu and their burgers are yummy! read more

Chili's - American Near Me - Carson, California

See all

Very disappointed at this Chili's. I have tried several times to give them the benefit of the doubt, but once again they have disappointed me. Why would I order food for "curbside", just to wait 40 mins and have to walk in to get my food. I even "checked in", let them which space I was in AND a lady came outside with someone else's food, asked my name, when back inside and never came back. Then I get home, there no utensils, that I asked for and I got one teaspoon of Mexican rice. I can't do it to myself any more! read more

Chili's - American Near Me - Carson, California

Went in with a couple friends to eat dinner. Right away as soon as we entered the restaurant it smelled bad and there was trash all over the floor. The woman that greeted us was very kind though and energetic! When seated, our server took a while to get to our table although they appeared to be standing in the corner doing nothing. We ordered bar drinks to start off and even then they arrived after we had gotten our food. We politely asked our server for ranch and never received any AT ALL. I could clearly see him attending to other guests around us and would then walk back into the corner where the restrooms are and do nothing. Is it really that hard to get ranch? Overall an upsetting experience at this location. Only giving it 2 stars because the woman who greeted us was amazing! read more

The experience here was not the best however our server Frances was a 10/10 The food was mid read more

Came after work for a bite to eat with the hubby. From the moment we walked in we had exceptional service. From the employee who seated us to our amazing waitress unique. Miss unique you definitely made our visit a very pleasant one. Thank you for being very attentive & dishing out the best customer service. We never needed to ask for anything because you were always on it! Top notch customer service is hard to come by so me & my husband greatly appreciate you. The Food was FIRE & the wait was little to none. So much so we were shocked it was ready before we anticipated. We will definitely be returning to this chilis in the future. & for Pete's sake can someone promote unique to manager already?! Her bubbly personality & ability to multitask in record time needs to be noted, acknowledged & rewarded!!! read more

Chili's - American Near Me - Carson, California

Great service & delivery. The food was correct as ordered & good. Requested utensils were also included & a +

Worst customer service ever. I door dashed an order and it was wrong. I tried calling 10x and every time I was on hold then received an automated message that they were having difficulties and hung up. I spent my hard earned money and ended up still having to cook my children food now late night. read more

Don't even bother, seriously. I'd leave a 0 if I could. Spent more time waiting than eating and it wasn't even busy.

Went to have dinner with my kids on Sunday Oct. 20, 2024 and what I got was cold chicken on a quesadilla explosion salad. The service was terrible and twice they gave me the same chicken cold on the salad. I ended up not eating at all only my kids did and their food was not that great either. read more

Had a bad experience with a waiter next to the bar, here in carson. The waiter said she was going to come back to get our drink orders and I didn't mind her being busy but she wasn't, instead she was looking what to do or noticed me looking at her and turned around. Really didn't appreciate it especially when a gentleman arrived to a table at the bar and she went to get his order. Really sucks read more

Our waiter was the best he helped me pick the right drink and I will always come back because of him. Last time I didn't enjoy it so much and that probably made my food taste bland this time everything was perfect I really had a great night with my husband and 2 drinks some appetizers and called it a night felt great. He was super attentive and had a great attitude when I remember his name I will edit my post thanks to him I will go back and hope to get his section again UPDATE: As you can see I was kind enough before to leave a good review from a prior visit but now sadly this place has gone down hill way down they no longer serve my margarita in a mug the waiter said they never did that check my picture I have proof you do! But okay and the Fries were old we didn't finish just sucks he checked on us less then a handful of times our drinks too way to long and he blamed the bar poor service overall read more

I love chili's but my last visit was not a good one! Went in for lunch & was sat at a dirty table at the bar. Put in my order & when my food was brought out it was horrible! I ordered the ribeye like always but this time it was so dry & old looking (as if it was from the day before) . Got my broccoli later on super hard. Disgusting! Never going back. read more

Chili's - Old dry ribeye steak! - American Near Me - Carson, California

The food made me sick within 20 minutes of eating it, and it only got worst as the day progressed. The waitress wasn't terrible, but she only came to take our order, and we didn't see her again after. The place was noticeably dirty. I've tried other chili's and this is the worst one by far. read more

This place is always full. But, the bar side is free seating and not much people know that. That's probably the reason for it's poor rating. But overall, service is always excellent! read more

See all

Chicken fried extra hard and service as terrible. The waitress excuse was that just because you ordered before other people don't mean your gonna get your food before them, even though we ordered the same thing. All other tables were getting there orders in a timely manner, hell the people who showed up like 20min after we ordered got all their food before we got our complete order. This chilis has its days but today was the day of all days, this particular chilis is going downhill fast next time I'll take the drive to long beach. read more

We walked in and passed by several people waiting to be seated which we knew is normal on a weekend, once we got to the hostess we were told that there's is an Hour and a half waiting which we said we don't mind waiting. It is at this time we noticed that there are more than enough table available for all the people on the waiting list to be seated, mind you there are no festivities or occasions that is in progress, we believe management has to step back and access things on how their managers are running this place. read more

This will be my last time patronizing them. My last order was wrong. I was told to ask for Christian. After being on hold for almost 10 minutes he never came to the phone. I can say one employee is a cut above... what Christian stands for. Her name is . She was ever so pleasant and professional. Thanks Mesha, I wish I was hiring cause I would steal you away. I like your style.... read more

Poor customer service . I ordered a molten cake . I got the cake but no ice-cream. Poor service read more

Chili's - American Near Me - Carson, California

i love chilis. the food is great and it's a fun place to be and the servers are always really cool

i placed my order at 1:30 PM to have it ready at 5:30 PM for my lunch. i got there, i wasn't acknowledged, i had to find someone to ask about my order. I gave her my name and she said they couldn't find my order and that the manager was looking for it. 15 minutes went by and I asked if they had found my order and she said they were still looking for it. 10 minutes after I decided to ask her for a refund and she said they had finally found my order. I got in my car I open my plate and my food looked horrible. It was cold and the steak was so hard I couldn't even chew it. horrible service read more

Chili's - steak, rice and Loaded Mashed Potatoes - American Near Me - Carson, California

We walked in and its practically empty in the parking lot and many tables (counted at least 10) empty but not clean, and yet they tell us it's a 15 minute wait that they can't double book the waiters. WTH does that mean??? Maybe not enough waiters/waitresses. UNACCEPTABLE especially on a Saturday afternoon. They also gave my 15 year old a kids menu, didn't even ask. I guess they thought he was younger because he's not a tall guy. Food was okay. Our waitress was okay as well but it seemed she was the only waitress for the large main section as they continued to have multiple tables empty while we were eating. Even as we were leaving the lobby was full of people waiting and a group of 3 outside waiting for a table and there was at least 6 tables empty. Again if it's a problem with not enough servers then that's a management problem that needs to be fixed. It's nice that they've done some changes to make it look nice inside but this restaurant has to correct the wait time issue and lack of servers issue to improve upon the ratings. read more

See all

So I just to this Chili's location and the doors was locked. From the sign that this location have on the door this location does NOT CLOSE into 12am. I was look at the 2 hostess and they was not trying to make eye contact with me. They clearly can see me with a bright red hoodie on! After waiting for 5 minutes they told me that they was close. This is very understandable when you have a sign stating 11am-12am Fri-Sat! After having the taste for chili's i was very unset! The GENERAL MANAGER CRISTIAN GUZMAN need to fix this era at this location! read more

Chili's - Hours of Operation! - American Near Me - Carson, California

We owned Chili's today ....... Chili's was so warm and inviting I had a blast eating here with my friends and family I'm back in Carson my hometown celebrating life and I'm loving it. My friend is very ill and this is where she wanted to eat she invited me and I was happy to be here for her. Our party of 15 was amped and ready for a good time. These are a few of the things we ordered. Triple orders of guacamole salsa and chips the guacamole was buttery and full of flavor the salsa was standard and tasty, the chips were light and crunchy and held up well under that thick luscious guacamole it was soo good I couldn't stop eating it. We enjoyed platters of hot wings, egg rolls and mozzarella sticks that the tray was devoured and they ordered more. We enjoyed crispy fried onion rings with an assortment of dipping sauces the onion rings were a bit greasy but tasted great. I ordered a triple cheese pizza and added mushrooms it was crispy cheesy and delicious. I had a refreshing watermelon lemonade and the refills were free. My sister had a blueberry infused pineapple margarita she said it was delicious and strong. Several friends ordered patron martinis with these cute mini patron refill bottles and the neatest little frosted glass everyone who ordered them loved the tasty cocktail. My sweet friend enjoyed a few bites of grilled chicken and shrimp skewers chips and salsa she was very tired and never once did she complain. My sister's entree was steak seafood and salad her meal was wrapped to go after a few bites, she says it was perfect and that her son will enjoy the rest. Lol I ordered a slice of cheesecake to go it had two sides of strawberry sauce the cheesecake tasted alright it was a bit too dense and wasn't very flavorful. I poured on the strawberry sauce and Kapow the flavor was kicked up a notch that strawberry sauce was fantastic. Our party ordered way too much food and I didn't dare ask to photograph anyone's plate of food for fear of getting my fingers bitten these girls don't play. Lol Everyone loved the food and our poor waitress was kept on her toes with our huge party she brought out the food in a timely manner and was constantly refreshening our drinks. We left her a huge tip and she deserved it. We have no complaints whatsoever our friend got out of the house and enjoyed herself in a restaurant that allowed us to talk and enjoy our food without being rushed we all had a fantastic time. I'm giving them 5 stars and this restaurant deserves it, we were treated very well and the service was flawless. I will definitely come back for that delicious tortilla soup. Update August 2014 my friend friend died she lost her battle with Breast cancer I'm so blessed I took many pictures after our dinner at chili's was awesome and the staff were fantastic. I'll post the picture when I feel ready. read more

See all

Chili's in Carson serves has gone done. Especially on the bar side. We were seated on bar side and was told we would get faster service NOT we waited 25 minutes to be served soup and salad. So we left and went to another restaurant. read more

Came here for lunch today, went early to beat the lunch crowd around 11:40ish sat down and ordered, we first started w/ the triple something appetizer we got the boneless buffalo wings, chicken strips and egg rolls, the wings were kinda dry and the chicken was ok not that great. I ordered the 4 mini burgers it came with fries and onion ring strips those are the bomb. The downside service took forever the place was empty too by the time we got our food our hour time was almost up. I rarely eat at Chili's so i mostly always get a burger or salad. read more