I cannot express the disappointment I experienced at this location.
In general, the service is usually really great, if you set yourself and your party at the bar. The bartenders Chris, Donnya, and Quisha are amazing. They create enough small talk and carry on the banter with everyone they serve.
However, the dining area... it's atrocious.
A party of 7, including myself, sat in to eat and grab a couple of drinks prior to heading out for the night. We arrived at 850pm waited at the bar, and got called to a table roughly 20 minutes later. Not bad timing at all.
We ordered food as soon as the rest of the party members arrived, give or take around 925. Our waitress was barely around to ask for drinks, or take care of our orders.
Granted, it was a Saturday night, so it is understandable that she was working other tables, however, being that the tables around us were all within the same vicinity, and having seen her cater to larger group members, it was very unsettling.
My friend ordered the steak with house salad, and stuffed mashed potatoes. I ordered the shrimp fajitas. Other party members ordered the Texas cheese fries.
Here's the issue:
My friend specifically asked for no tomatoes in the house salad. It arrived with tomatoes, and NOT as an appetizer like she ordered. She did not want the salad with the meal, she requested to have it prior to the steak.
She had to send the salad back because it had tomatoes. While she waited for her salad, she decided to just eat her steak. The salad came back almost 15 minutes later, she was already finished with her dish, and the salad AGAIN had tomatoes in it. It was sent back without a request for another one. We just needed to leave.
My dish was not good at all, the shrimp felt grainy, as if it was not washed right, and the guac was browned already, as if it had been sitting out for too long.
Along with the order of Texas cheese fries, we ordered 4 beers total. NONE OF WHICH CAME. My friend had to go to the bar and order my drink because none of the servers, nor or waitress had brought anything out.
When having to constantly wave our waitress down, we'd bring our situations up to her, and she did nothing to check up on our orders at all. We noticed that her other tables within the area were having the very same issue.
We finally requested to speak to the manager. She brought with her the bill, this way she had an idea of what we needed to speak to her about.
Remember the Texas fries we ordered? Yeah, not on the ticket AT ALL. Our waitress never set them on the order, as well as the beers! The ticket showed the house salad WITH NO TOMATOES, so the mix up was not only in the front, but the back of the house too.
The manager had to comp almost half our bill because of the errors. After she was done with our table, she literally went to the next table of the very same waitress.
Her name was Amanda. Amanda needs better training, or a different position.
The manager set in an order right away for the Texas cheese fries to go, and they were out within 5 minutes!!
After all was said and done, sitting at 925pm to eat, we ended up eating at 950, and leaving by 1030pm.
This needs to be addressed ASAP.
The rating of 2 stars is to praise the work that Chris Donnya, and Quisha do on a busy weekend evening. No more than 2 is deserved for this place.
Thank you Teresa for helping fix the wrongs, but in all honesty, if your establishment is going to be placing new people on weekends, please ensure that they are truly ready for the hustle and bustle that is a WEEKEND. read more