I used to frequent Chili's a lot back in the day. I've seen the menu change a little bit since then. However, the one thing I can truly count on is their molten lava chocolate cake. This is the reason I found my way to Chili's because of my craving for that delectable dessert. My boyfriend shared the dessert with me but I could tell he was holding back because he wanted me to get my fill of it. The rest of the food is okay, but nothing all too amazing to come back for. Like I said, I found my way back here because of the molten lava cake! read more

I beleive the service makes up for the decent food. Drinks are strong, and the waitstaff are really friendly. The weekends are packed...but for a drink during the week...its a chill spot. read more

Felt sorry. For the employees !!! Took 20 mins to even help us. Food cold took 45 mins after we sat down to get drinks they never brought us our soup before dinner tables filthy one dude in bar area helping over 12 tables people walking out. All tables filthy no bussing tables. The manager should be fired. Will never ever return read more

I will not be returning to this location it was by far the worst experience ever. I placed a curbside pickup order that was supposed to be ready by 8:48pm obviously it didn't come out at said time thus the birth of this review. There are 'servers' that are coming to the cars to find out the name on the order "first off what's the point of telling them what type of car you drive useless, but I digress" never returning to say that the order will be out or give us 15 mins there was no communication whatsoever. I saw cars that arrived after me leave before me which was quite upsetting and irritating. I waited 10 minutes after the server came to find out the name on the order and decided to call to find out what the hold up was the order taker or whatever his position was told me my order would take anither 20 to 3p mins so I promptly asked for a refund because when you p lj ace an order online the request that you pay ahead of time which is what I prefer and I was told it'll take 5 to 7days for a refund but it took seconds for the money to be taken from my account. I asked to speak with the manager Angela and she didn't comprehend anything I was saying asking questions like how much was the order lady look at the receipt, she then asked me did I need the full refund I said ma'am I did not receive any part of my order it was pretty annoying. Then she hung up on me mind you she had supposedly taken down my phone number and didn't call me back I ended up calling her back and she said i should get my refund by Friday. The service at this location has always been poor I am not sure why I expected anything different. read more

Came to pick up a to go order been waiting for 10 minutes with no one helping me. Just waiters saying they already advised the young lady. But yet no one has helped me. Horrible service. I'll never be back here again. read more

From the start it was bad, our table wasnt clean and the menus had food particles and sticky fluid on them from who knows how long ago. We pointed this out to the waitress but all she just said was"eww thats nasty" but did nothing about it. I agree with another yelp user "I know this is chilis" but you shouldn't have to clean everything yourself. Overall the service is mediocre at best and the place is just plain dirty. read more

Only one star, because I have put one star. Food was okay. Pretty much it's chilli's, so no matter what Chili's your at, food should be the least of your worries. The service by far is what kills this place. Walked in on a Sunday at around 9pm, still with two hour of business time left. They quoted us for a 30 minute wait but seemed like it was only ten. Was seated and the waitress that seated us, left the menu and drink menu. 3 minutes pass and then another waitress came and asked us if we were ready to order. Of course we weren't. We explained that two more people were coming and was told that their order had to be placed by ten. We seemed to be a bit rushed so picked out a few items. Took around 20 minutes until out waitress came to take our order. Took 20 minutes until our food came. So by now we have 15 minutes until the kitchen closes and we are just getting our food. So much for desert. 5 minutes pass and boom!! There is our check! Understanding that there is an hour until closing time. We got our money and paid while most of us still had about half of our food left. We figured we would be left alone to enjoy our food and get the drink refills as need but this was expecting too much. 10 on the dot happens and this place become a mad house for closing time. Keep in mind it is only 10pm maybe a few minutes after. I am currently still eating at this time. We asked a different waitress for bags and boxes for our food. Comes back with bags and boxes, but negates to pick up our empty plates. By then the rest of my party had enough and we decided to leave. For short, expect to wait, expect bad service, expect to be rushed out. read more

Chilis is a good franchise and i like their food, but management in this branch sucks!!! They have lots of free space and tables but the make people stay for a long time to fill their bar lounge which is totally stupid in case of customer service. Next time i will make sure not to come in this branch. read more

they never have enough servers per section. an hour wait and another hour for the order to be placed. they need more workers. food came out cold too read more

Customer service was very lackluster. We had to seat ourselves, because the host at the door did not acknowledge or greet us. We ordered two drinks which took more than 15 minutes to receive. Once we received our drinks, there was a bug in mine and there was thick pink lipstick stains on my husband's mug. We alerted the closest employee who was a bus boy, immediately. He didn't apologize. He took the two dirty drinks back to the bartender and our waitress, Jessica. The bus boy, our waitress, the bartender, and the manager didn't immediately address our issue. Our waitress didn't come back. The bus boy came back a few minutes later with the new drinks, didn't say a thing to us about the drinks, just placed the drinks haphazardly on our table, didn't make eye contact, and didn't apologize. A few minutes after that, our waitress finally returned to our table with the food we ordered. Jessica, our waitress BARELY apologized about the dirty drinks that were served to us earlier and BARELY checked on us throughout our stay. It's been standard to get a visit from a manager when service and food fall below acceptable, but the manager never was alerted to the problem. Overall, it seemed to be an establishment culture to just sweep issues under the rug like they never happened. We are very disappointed in this establishment's management and employees. Been to this location previously, and didn't experience any problems with service or food/drinks. It's unfortunate that this Chili's falls below expectations of what a Chili's chain restaurant claims to be, because we're in the area frequently and would have considered patronizing this restaurant consistently. At this point, we certainly wouldn't consider coming here anymore. read more

Sometimes it gets so crowded and the service is slow but everyone is really nice just wish they had more stAff

Very disappointed in the service we received today. our waiter never came to check on us, we had to keep calling him for service. The table next to us was the same race as the waiter and they received good service by the manager and the waiter. read more

Horrible customer service, servers are full of attitudes and don't want to service the customers, shame on the service here !!!

It took them a while for a waiter to cum but everythin is cool....music not loud enough tho

I have to say that this is some terrible food. Overcooked, salty but bland at the same time, and less than great customer service. Even for a Chili's this is terrible because usually it's at least three-star worthy. read more

Chili's food is always "whatever". Not the worst, it's totally edible. I liked this location because of our wonderful server, Robert. Don't let his tattoos and ear plugs deceive you, he's amazing! Really attentive and has a great, clever sense of humor. I adored him! Sit in his section if you can (^_^) read more

ive been to this chili's a couple of times and both times the experience has been enjoyable the drinks have been good the food got to the table pretty quick the service has been great with the waiter checking back often making sure everything was okay... no complaints here! :-) read more

My family and I patronized this restaurant on Sunday after church. We were lucky to find a table in the bar . We sat there for about 10mins before we stopped someone to get us drinks. Not one server came by to welcome us . So we order drinks and they come without straws. The server comes back with the straws and I find a floatie in my club soda. I ask for another. That takes another 10mins. In the meantime we decided what we were gonna order. We ask the gentleman if he was our server, because he never identified himself as such. We just thought we stopped a random server walking by, because that was how the interaction felt. He tells us he's our server. So we begin to order. We have food allergies at our table. So I'm a little nervous because he's not writing anything down. I figured maybe he has done this before and continue ordering. I order a house salad, no onion. I look the server in the face and tell him that my husband has an onion allergy. To prevent any onion even being around him, I ordered my salad this way. I also reiterated this to the server. I ordered my main which was the Chicken Fajitas. Knowing that these are traditionally made with onion. I again ask for the onion to be omitted from my plate. Again reiterating that there is an allergy to onion at the table. Sizzling onions at the table would bother him. He says ok. So the salads come out perfect,mine with no onion. At this time our drinks are beginning to empty. I start to look around and see our server sitting in a chair in the "to go" area. He's taking a break in the middle of our service while we all sit there thirsty. He finally decides to come by the table. We ask for refills, which didn't hit the table until after I asked the manager Patrick for one when our experience went sour. We will get there eventually. So the food starts to come out. Here comes mine, Chicken fajitas with onion everywhere. Steaming onion aroma fills the air as they sizzle on the grill. I immediately look and say this is not supposed to have onion. Our server doesn't respond and just takes the plate away nonchalantly. I begin to get upset because I specifically asked this guy not to put onion on my plate. I even explained why I needed it not to be on there. I look over at my husband as his eyes get red and he start hacking. He starts to cough really aggressively. I ask if he's ok. I keeps coughing for about 4mins. I then look and he's turning red. I force him to go outside and get some fresh air. By this time the server comes back over and brings my friends food. Once again he nonchalantly shrugs off my husbands allergy. Who is now outside sitting on a bench catching his breath. My friend asks the server if he is remorseful, because he wasn't even apologetic. That's when we asked for a manager. Mind you only half of our table has food. Patrick, the manager, comes over and I begin to explain to him how upset I was by what happened. I explained to him that I have been in the service industry for 10yrs and I still write down orders. I work for Mortons The Steakhouse, as a server. Now I don't expect to receive the same level of service at Chili's that I give at Mortons. However, I do expect to not be served something I said I specifically didn't want. Patrick brings out our food. He also gets us refills. Which hadn't had happened until that point. He also informs me that my husbands food hadn't come out because it made incorrectly as well. Patrick told us that, we would have a new server Andre. He also told us he had taken 25% off of our bill. We finally all had our food. My friends were done, but at least we were eating. Our drinks were low again, as we were drinking with our meals. We were looking for a refill. However, it would be another 20mins before a server even acknowledged our presence. So we asked a server, some girl not Andre,for our bill. I still til this day. Have no idea who Andre is or what he looks like. So we wait, and wait. She comes back about 10mins later. She tells us there had been a computer issue and she would do her best to get our check.........Still no Andre. So we are beyond irritated at this point and my friend approaches the "to go" counter where Patrick is standing. She asks him for our check. He says there's a computer failure and there's nothing he can do. We tell him we just want to pay. Patrick then informs us that we can pay on Ziosk machine. That information would have been nice 20mins before. We pay our bill and Patrick can see that I'm upset. He send a lady manager over to ask about our experience. I told her the story and said I would never be back. They gave me some Chili Bucks and I still will never go to Carson Chili's again. After the food mess up, the service was still horrible. No one ever came by. The level of carelessness was disgusting. Though they attempted to make me happy it was too late. Food allergies are something serious. This location doesn't take them serious enough for me and my family. read more

So disappointed again. Ordered baby back ribs, absolutely horrible. Way too much seasoning, I tried wiping it off with napkin but still couldn't eat it. Took it home and rinsed it under water!! The salad consisted mostly of iceberg lettuce. That place does not know how to make it look remotely appetizing. McDonald's salads win the salad battle between these two places. Worst of all they tried to charge me for my "free" $10 gift card! No apology or anything!! read more

This is a pretty decent Chili's with standard service and fun waitstaff in the bar area, but I don't care how much you try to renovate the place... it's still Carson. read more

Just left after celebrating my little one's culmination. Service was okay and the food was as good as can be expected - it is Chilis. Anyway, I'm writing this review because I really enjoyed the table side guacamole. It was delicious. Everyone enjoyed it. Certainly a spot to go to, to catch up with a friend. And, I recommend ordering the guac! For only $7, it's worth it! read more

Michael is a great sever. Very attentive. Thank you. you're great. Finally good service at this restaurant

I've went here a few times with ok service but unfortunately will no longer be coming. Went 2 weeks ago and am just now recovering from food poisoning. Both meals that my mother and I had tasted weird, which we noted to the server. We went during lunch time and it wasn't busy so figured it would be a nice lunch. We ended up both sick for over 8days, very upsetting read more

The worst experience I've ever had at a chilis. The server never brought us straws or napkins. My burger came out cold after waiting 40 minutes . Honestly won't be coming back read more

I enjoy coming here cause it really close to my job. I also enjoy the free coupons I get by email for a free kids meal. The only thing I don't like is there is never anyone there to greet you when you go to the to go line. You wait there for 10 mins then some finally shows up. read more

Service @ bar is molasses slow. Food @ any Chili's is already nasty as hell but beer is pre-made & still no greeting @ door or in bar. Bad service AND no Saturday happy hour. I'm going back to TGIFriday's. read more

The food is not tasty, in fact I have to say it seems like they go out of their way to make it horrible. We had a side salad with half rack of Texas rubbed ribs. The salad was iceberg with a few cucumber pieces. Not Good! Then the over seasoned and totally over salted rub was horrendous. My wife had to take home and rinse the concoction off the ribs before eating. And to top it off we bought 2 $50 gift certificates where we were supposed to get $10 gift certificate per each $50 one. Well We got the 2 $10 certs but they actually charged us $10 each for them . What a joke! We don't normally look too hard at our receipts but luckily we saw this crazy error. How does a company of this size screw up this bad!!! As far as we could tell they are trying to rip off their customers Nationwide!! read more

Went here on Thursday at 4:30 for happy hour. There was not a lot of people. I was couple of friends and got horrible service. It took 2 hrs to bring out a cheese burger. It took them like 20 minutes to get a coke. They forgot about a friends salad that took over 30 minutes. It was ridiculous. I also had a previous bad experience as well. Took over an hour to get seated on a Sunday. Avoid this place and go to Tony Romas instead. Or go to the Torrance location which is way better. read more

This place SUCKS and deserves no star at all! We left this place after sitting for 20min.at a dirty table for Happy Hour & was ignored the entire time. There was a girl that was sweeping the floor but there was no one to clean up the tables??? Really? WTH! No one around us was being helped at all. Will never go back. read more

Came back again to see if the service was any better. I called ahead and had my name put in I was told 30 minutes. Got there and was told give them another 10 minutes.....it turned into 1 hour and we sat down after I complained to the manager we spent a total of 4 hours here. I had to ask for silverware 4 times and refills took forever. Its not our waitress fault was great just over worked due the fact they were short staffed. The manager was not even offering anything this time. I'm not going to make this a third visit but this was my last visit at this Chillis that's for sure. read more

Service was alright...food was horrible!!! I seriously question if they use real steak because the consistency of the steak was that of a microwave dinner steak. Highly disappointed with the whole experience. read more

I don't know what they did to their Just Bacon Burger but the new version is AMAZING. it is thick and juicy and so tasty. I'm addicted.

Horrible service, very ratchet. I was upset. We got our check before we were asked if we wanted dessert, and got another check before our dessert even came. I asked what came on my entree the waitress told me what she likes to put on her's instead of what actually came on it. She forgot to bring us silverware. Even admitted to us how poorly she was workin today. read more

Seriously one of my worst dinning experience! My husband my son and i have ever had. As soon as we walked in the hostess most def set the mood. She walked over to us and said it would be a wait time, which was obvious. She didn't say hello welcome or anything. It definitely seemed like she was having a bad day! We were starved so we took a seat at the bar (which wasNIT busy), 15 minutes later some one took out drink orders . When our waitress came to take our drink order we gave her our food order as well. 20 minutes later! My husband and my food comes out! our sons food was never put in! therefor we have to wait longer! She was a sloppy waitress, honestly it seemed she was hung over! like she rolled out of bed and came to work, that establishment was far from professional. AND THAT'S WHY I WILL NEVER RETURN !!!! read more

Gross. This place was unsupportable. The bathroom was gas station level. The food was so bad. Microwaved chicken served on a sizzling hot plate. How this is even part of the chain is beyond me. Another bad choice made out of hunger because I had to go to IKEA! read more

If I could give negative stars I would give this place negative 5 stars. I have never had service so damn so slow in my life. I decided to got to this location for drinks and apps so I went to the bar area. I sat at a table that wasn't clean. Because it was busy and I wanted to make sure my group would have somewhere to sit. I watched a waiter clean up the table next to mine. I waited for about 10 minutes and asked why he didn't clean my table. He stated it wasn't his area. He didn't have enough sense to tell whoever it was to clean up the area or be a team player and clean it up. I look around and it was other tables filled with dirty plates. Eventually after about a total of 25 minutes the waitress came. But by then I went to the bar and ordered a couple of drinks. The drinks were so so. Not good or bad. I went to the table ordered my food. The food was decent but it's Chili's I don't expect good quality food. The only thing positive was my friend ordered drinks from MORGAN that were pretty good. So if the supervisor or management is reading this the only good thing was MORGAN . read more

I absolutely love Chili's, but this was by far the worse costumers service I have ever witnessed. It took our waiter 20 minutes to acknowledge we were there. And it took 20 more minutes for is to get our food brought to our table. I would no recommend this Chili's to anyone! No form of organizations what so ever! read more

Service was excellent thanks to our server Shani in the bar area. Other than that the food was just OK. The bacon chicken sandwich was kinda, well, blah... and my partner didn't really care for the ribs he ordered. They were a bit small and bland. But they do have a GREAT happy hour and if you come sit with Shani. She's too sweet! read more

Sitting here writing this review because we ordered our food about 30 minutes ago. And it's not even crowded in here. Not good.

Love this place ask for Maria as your server she's great. Food was delicious came right on time no problems. I'm very picky with my food and took a lot of stuff off but when I told our server Maria she had no problems no attitude and my food came out just how I asked. I got the two for 20 One was the bacon cheeseburger cooked medium add onion rings and it was so good. My cousin got the chicken and shrimp pasta with extra sauce taste just like Olive Garden. My son got the kids mani burgers and he love them. The fries were could just write in the mango iced tea with 6 pumps is so good. read more