This place was disgusting. It's been awhile since I've eaten here. We always enjoyed it but not this time. The place was filthy. There was food and grime all over the floor everywhere. The service was great but that's about it. We ordered chips, salsa and queso which was okay. Dinner however was a disaster. My son ordered the ribeye which had to be changed to a strip because they didn't have any ribeye. He ordered his streak medium and it came rare. See pic. The sides were bland. I ordered the combo plate with ribs and crispy chicken. The chicken was so thin it was over cooked and tasted like a piece of dried out jerky. My ribs were tender but the only thing that made them flavorful was the slather of sauce because they were pressure cooked. We won't be back to this particular chilis. read more

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I've been to a few Chili's in my lifetime, and this was definitely the worse. Not necessarily because of the food, but it just didn't seem like a Chili's to me. Let me explain: -No Chili's chips (which are delicious usually) -The salsa was served in a paper cup (usually it's in a ceramic cup) -The 2/25 deal was not flexible, as it has been at other locations I have been to. -Quesadillas didn't come with rice and beans like it usually does. I will say the food was cooked well. Just get it together and be the Chili's I know you can be!! read more

Went in for a glass of wine at the bar and the restaurant was filthy. Door was broken, glass on doors were disgusting, garbage and grime all over the floor, bar was sticky with who knows what, and it smelled so bad I had to hold back gagging. Drank my wine like a shot to get the heck out of there. I have no idea how a place like that could pass a health department inspection. read more

This staff was amazing. Not only did they help us with a 30-person order in just a 3-hour window, but they did it with a huge smile and such a welcoming attitude. THANK YOU for such an amazing job. So thankful for their support!! read more

I placed an online order for several people in my office. All in a single order and paid for with one payment. I spent my lunch time and gas money to go pickup our order. I get to the restaurant, the manager was at the register, he took my order name and money. He then left to go get my food, in the meantime, I look out the window to see someone getting ready to write me a ticket, so I rush outside to move my car. At that point, the manager brought my food order out to me and I apologized for leaving and thanked him very much for bringing me my food. I leave with my food & get back to work, which is 5 miles away (10-15 minutes). I start distributing the food and checking things off my order list. I find I am missing 5 containers of salsa (we paid extra for 2 orders of salsa), a house salad & dressing, and an entire entree of chicken enchilada, potatoes and fries. I head back to the restaurant, I take my order list inside and the woman at the register ask if I am there to pickup order. I explain no, that I had a takeout order and they missed giving me some items. She says, oh what? I start naming the items and I start with the salsa, she says 5 SALSAs? I said yes and told her that we received 4, but should have had a total of 9. She then said, "What else" and I told her the other items. She wrote them on a paper as I was telling her, then She interrupted me and said "Oh yeh I have the chicken enchilada" Like it was no big deal that they forgot to give it to me. She said ok, hold on. She left. She was gone for several minutes, I assumed getting my missing items. The manager walked out and said can I help you? I said no thanks, the lady has already take care of my problem of missing items. He said, no she just got me. He said "What is the problem" So, now I explain it all over again to him and he stops me at the 5 salsa, like I was lying. I showed him my order list and and even mentioned that we specifically paid extra for 2 of the salsas. He then proceeded to look over the list and COUNT them as if I was lying, and he said I only count 4 that were missing. I said, no there were 9 total, and they gave me 4, and 5 were missing. Then he said, what else. I told him and started to walk away to get the order, and he turned to me and said "are you with door dash?" I said "No". And if I was with door dash, would that have mattered? He went back to get my food. A few minutes later, he returned with a bag, handed it to me and said "sorry about that" and I took my bag & left. If the manager is going to act that way towards customers, it does not surprise me that the lady that initially asked what was wrong seemed rude and dismissive to me. I spent $63, wasted an hour of my time and returned to work with cold food that was blah! I will not return! read more

I had dinner there recently with a group of friends during a busy hour. While it did take a bit to get our food, everything was great! Our server was very prompt. She was quick to offer refills and other requests we might have. Typically, my husband and I don't frequent chain restaurants. We normally dine at locally owned establishments. That said, based on my recent experience? I'll definitely be back! I ordered the honey chipotle crispers and waffles. I really didn't have much expectation and I was sure that I'd find it edible. Nothing more. I decided to be adventurous. No! It was completely amazing. Wonderful. Delicious. I'll go back there for this. I love the southwest eggrolls but not enough to go out of my way to Chili's. This. This! Amazing!!!! My husband really enjoyed his dish, too. He said it rivaled that of a favorite similar dish at a locally owned restaurant. read more

Great service and good food. We had steaks and they were cooked just right. The skillet cookie is a must have.

Service is good. Food is mediocre. I love fajitas, but didn't really like theirs. Ordered takeout 2x now and both times they forgot part of my child's meal. The ribs are good. Corn on the cob is good. All the desserts are good. The rest of the food is ok. Returning customer. read more

So basically, yes, it's Chili's. It's a chain. I know. Let's get that part of out the way, first. On the way home from a family vacation, we stopped in Charleston, WV, which was halfway between our original destination and home. We arrived in town rather late (7:30 p.m.), and the hotel I'd chosen had no restaurants around it (which was poor planning on my part). Hungry and tired, I looked on Google Maps for the nearest shopping center which I knew would have chains. I have kids - chains work better and keep them happy at this point. Plus, we were hungry and we were tired. Oh, hey - there's Chili's....let's just go there. So, we get to Chili's. It's around 7:45 - 8 p.m. The place is not busy...maybe four or five other tables that I could see were occupied. We were seated, and about five minutes later our server comes up (I forget his name) - personable enough. Took our drink orders. I asked if we could go ahead and order some skillet queso, and told him we were also just ready to order. At the mention of skillet queso (maybe it was my imagination) - this kid gets a real weird, almost quizzical look on his face. like he maybe didn't know what I meant. I brushed it off as me being cranky. Server brings our drinks and the chips and salsa. He tells us they're "heating up the queso" which became like a joke for our family. Seriously. The guy made like five trips back to our table in something like 45 minutes to tell us that "they" were "still working on the queso" or "still heating up that queso"...until finally, my husband just asked him to cancel the queso order, and take it off our bill. Almost immediately after that, our food comes out (I think he was waiting on the queso to come with the food...I don't know? It's the mystery of the queso.) - except for mine. I figured maybe he just couldn't carry all that at once...sorta shrugged it off. Nope - mine was apparently still being grossly overcooked and so was not finished yet. So, a few minutes later the waiter appears with my burger, and, alas, no fries, and told me that "they're working on a fresh batch of fries". Great. Sure. Whatever. Thanks. (I am always, always very pleasant to people while screaming with rage at them in my mind.) Guess what? My fries never arrived. (I don't really care, because a) I generally don't eat them, and b) at this point I was just so fully pissed I had lost my appetite - but it's the principle of the thing). Oh, and my burger was burnt. Not inedible, but pretty crappy. During the entire 90 minutes(!) we were there, our waiter never refilled our drinks, and never stopped back to check with us, except those many, many times he stopped by to let us know about that queso...that 45 minute time period where everything seemingly revolved around the whereabouts of "The Queso". Never checked to see how our meals were, never asked if we needed refills, never told us how to access our check on the Ziosk...didn't even BRING US A CHECK. If I were the type of person who "dines and dashes", it would have been really easy to just walk out and not pay. For real. So, you know - I was just so exhausted and annoyed and about ready to lose it, which I rarely do - when my kids and husband were finished eating, I grabbed the Ziosk thing, and pulled up our bill. I was really upset to see that the queso was on our bill. Not wanting to even approach our waiter about this, I paid it, and I did something i have only done one other time in my life - I undertipped him. He didn't take the queso off the bill, so I took it out of his tip. It's not something I am real proud of, having had many friends over the years who have supported themselves as servers...but this was really, really poor service. I don't think it was purposeful, I just think the people there don't care. It should be noted that while we were there, there was a large table of people behind us who had to ask for "to go" boxes for their food numerous times. So anyway - lesson learned...next time I will do more research on where I am staying, and I'll just hit a Panera Bread or something. read more

Chili's is Chili's. It's familiar, relatively inexpensive, and massively filling. I came to Charleston for a family weekend and ate lunch here with my brother. At first I was surprised to wait for a table around 12:30pm, but I realized we were in downtown Charleston and we were at a major lunch hour spot. Our waitress was super nice and when I ordered the nachos without beef, she double checked to make sure that I was ok with beans, and I reiterated that I just didn't want the beef. And wanted guacamole. Well...the nachos came with beef. I was about to take a bite when I noticed, so I flagged our waitress down and sent my nachos back. I really hate sending food back - it makes me feel like such an asshole - but I'm vegetarian and didn't want to eat a plate of beefy nachos just because the kitchen made a mistake. The waitress was apologetic and gave me updates from the kitchen as the cooks were making my nachos. When she brought me my beef-free nachos, she forgot the guacamole and I didn't bother to ask for it - but she came back about five minutes later with my guac! It was quite nice and unexpected. When I finished lunch I used the restroom and when I was washing my hands, two waitresses came in and started snorting a substance whose name I won't mention here, in the stalls. It was 1:30pm!! It was pretty obvious what they were doing and I thought it was rather tacky. I would think they could at least wait till the end of the day when all the patrons were gone. read more

I and three co-workers went for lunch on a Tuesday. I had the loaded boneless wings. Very good, a little greasy for chicken but good, would get again. Seated as soon as we went in, waitress was very friendly and helpful. Food came in expected time, all around good experience. read more

I wish it was possible to leave a ZERO star review!!! Worst service in Charleston! Was told it would be a 20 minute wait at 8pm. Over an hour later, we were still waiting!!! Keep in mind that there was numerous people seated in front of us, and that there was an entire rear portion of the restaurant open with NO ONE sitting in it. If you want the absolute worst service in Charleston, come on it. I for one, will NEVER consider eating here EVER again!!!!! read more

stopped here to watch some sports. bartender was cool. beer was flat. stick with the chicken crispers. and also move out of charleston west virginia read more

Especially during the year of COVID, things should be keep clean and sanitized. Evidently, someone forgot to tell the manager of this establishment, Bathrooms were horrid and tables marked not for use to allow for social distance looked like they hadn't been cleaned since COVID struck the USA. Also, payment kiosks were filthy as well. Lastly, our server, pulled her mask down and wipes straight up her face and nose, then pulled mask back up and didn't wash her hands. COVID may not get you here but something else just might. read more

It is rare for a restaurant, let alone a chain restaurant, to evoke any sort of strong reaction in me but just seeing the sign for this one makes me cuss. To severely curtail my rant I'll just say that it took 1 1/2 hours from entering to receive our food, our order was wrong, our waitress was rude, and when we contacted corporate they gave us certificates for about half the amount of what we spent. read more

Staying at a hotel across the street from this restaurant we decided to get carry out. We ordered a Triple Dipper with one of the selections being Original Chicken Crispers. There was nothing crispy about it, the outside breading was completely soggy, even after removing the breading the chicken itself just did not taste right. We also had a order of fried pickles and again the breading was totally soggy. I could understand if it had been sitting in containers for awhile but it was only the time it took to walk across the street and up to the hotel room. Plus the other items were not soggy. We ended up throwing most of the food away. read more

This is more for their "it's just wings" part of the restaurant. They're wings are poorly seasoned. If i wanted chicken tenders I would have ordered that. read more

Great fast lunch. Chips and salsa get me in the door every time! Fast and friendly service. Bill is great!!!

May the Lawd bless us all for this is not gods which I have consumed. I have eaten my share of barley edible food but this takes the cake. Decided to take my family out to dinner tonight. We decided to go somewhere different somewhere we usually don't go, Chili's! Now we know why we never go there. First of all we ordered enchilada soup. When it arrived we discovered that it was just Chili's cheese dip pour over chicken. When the waitress returned after 10 mins we told her it was horrible and. It even soup. She replied with " yeah, it didn't look to good so I didn't really know how that was going to go down". My 8 yr old ordered Chili's original chili and it was cold and dry. The cheese wouldn't even melt that was in it ( we couldn't tell the waitress because once again she was gone forever.) Finally the waitress returned with meals in hand except she didn't have mine. She said she would be right back with my burger. Once everyone was almost done eating, the waitress returned with my jus bacon burger minus garlic aioli and onions. Except it had onions and garlic aioli all on it. Once again I couldn't tell the waitress because of course say it with me. ( she was nowhere to be found until everyone was done eating). The worst part is the burger was burnt on the outside and grey on the inside. Then when she return with the bill it still had them nasty ass fake soups on the bill. When we asked her to take them off she was like ok I'll take off the 4 dollars.( rude). Funny thing was everyone in the section was having the same problem. The family next to us had to go to the bar and get napkins as we had to due to the fact the staff was missing for so long. The family next to us even had to go see the hostess in order to get drinks. I must say this is the worse meal I have ever had to date. Poor service, horrible food and the staff could have cared less. This place needs to be shut down at once. I feel bad that I put my family through such a horrible evening. If I could give no stars I would but Yelp makes you put atleast one. Stay clear of this place. You will take me in thebend The funniest thing is that Chili's corporate got in touch with me concerning my review. They gave me a feedback desk link and the kicker of all, A telephone number.(1800-983-4637 which does not work at all. Just says press on for gift cards and 2 for guest services or something) when you hit either button it says it doesn't not understand the entry. I'm starting to think this is a theme at Chillis. read more

We have a 50/50 relation with this location. If Bill is in it rocks and you will have a great experience. If he is not there then we wish you luck. Some days it is a awesome experience and the food is great, other days they mess up the bill screw the orders up and the list goes on. Managers are normally quick to fix the issues and happy to rush you out but over all it's a decent place as long as you pay attention to your orders. read more

Great service! Love the new salads available on the menu. The salsa is my favorite!!!

The service was great. The waiter was very kind and polite, not too overwhelming. My family and I ordered the nacho supreme and I personally ordered the margarita chicken with asparagus. The food was good, minus the topping on my nachos had a really funny taste. Didn't taste too good. My only big minus is that the bathrooms were disgusting!!!!! There was poop and toilet paper everywhere. I had to use the bathroom, so I literally had to take a paper towel with disinfectant, and wash and dry the toilet bowl myself just to use the bathroom. Also, I'm a 6 foot 1 man. I didn't understand why the toilet bowl sat so high off the ground. My legs were nearly dangling while I sat on the commode. I then realized why there was poop everywhere. They have to do something about that. read more

Got take out for 6 people. Forgot all condiments even those we paid extra for. Through most of the food out it was just bad. I blame us for having chosen Chili's. Sliders were burnt, buffalo chicken sandwich had very odd and chewy membrane running through it. read more

Wow. This visit was just bad. Do NOT go here. To start, I walked in and waited and waited to be sat while servers walked past me and looked at me. There were actually people standing around doing nothing. I guess people at this location aren't proponents of teamwork. Finally I was seated. My server was nice. He was energetic and somewhat attentive. I didn't have to wait very long to have my drink or entree order taken. I ordered the old timer with fries. When my food did come out the burger was nearly cut in two. I'm assuming so the cook could see whether or not it had been cooked properly. Isn't there a thermometer or something for that so you don't mangle the food? My fries did not look appealing at all. I tried one and sure enough they were stale and taser awful. I asked the server if I could get a different batch since these were stale. I normally don't do that, but I love Chili's fries and I know how good they can taste. My server brought out another basket with fries that appeared to be from the same batch. They looked just as bad and tasted just as stale. I expected them to cook up a fresh batch since they didn't close for another two hours. I was really insulted by this demonstration of laziness and blatant disregard for customer service. I didn't ask for another batch as I was frustrated at this point and asked for the rest of my burger to go. I love Chili's food and will still visit other locations, but I would rather shred $15 than patronize this particular location again. read more

The female bar tender was horrible. We arrived 30 minutes prior to closing and asked to order food to go. She was rude and mean we left.

Update!!! Corporate chilies comped half our meal and the manager Chris is a great guy and made it right. Stuff happens and everyone has an off day. We will give chilies a second chance next time we are eating at the mall or want to have drinks. I should have checked yelp before going here. What a terrible experience. Our waitress wasn't very good but the worst part was the wait for food and food quality. We waited for over an hour to get our meals and about an hour before we got anything other than our chips that we ordered. My wife and I along with our two boys pretty much filled up on chips and salsa because our food hadn't came yet. Our waitress made mention about the fact that we ordered another basket but that was only because no other food was deliver to us. I asked to speak to the manager and on our way out I talked with him and he was nice but really didn't have any explanation for the poor food quality or the long wait times. The flat bread we had was floppy, the southwest chicken salad was soaked in dressing , and the loaded baked potato soup was weird and tasted as. We won't be back. You can see by my other reviews I'm not a hard person to please eating out but this was sad even for a chili's. read more

So me and my husband has been sitting here for 25mins and haven't been served. Dont even have a drink. This is the worse we have been treated. If they were busy I would understand, but they are not and its horrible. We actually got up and left. read more

I never want to eat here.....NEVER, but my husband likes the fajitas. We ordered our food togo, I chose something easy, a cheeseburger with 2 patties, yet again a terrible experience. The cheese on the burger was so BURNT that i thought they accidently added bacon; not a problem until I took a bite. The absolute worst. They will not get my money again. Disappointed again, and still hungry. 1 star, only because i wanted to post my review. Iv worked food service and it maybe considered a menial job, but take pride in your work, and respect the money i spent on inedible food. read more

I arrived at about 2:30 in the afternoon and the place was half empty. Still, it took a long time to get a drink. I ordered an appetizer and it took a very long time to get it. My appetizer was dried out. The place was messy and not particularly clean. read more

What has happened to one of my fav places for chips and salsa and drinks with friends. Seating not being filled. Service is slow. Food is not good. read more

Normally the food takes forever to arrive, but today was a normal wait time. The salmon was nice and flaky with a crispy bottom. The warm chocolate chip with ice cream and chocolate shell was awesome. Our server was attentive. If the floors weren't so nasty, as they normally are, I would've given 5 stars. Food was EVERYWHERE. The booths are never swept under so there was squashed food, and there were straw wrappers in the aisles. The seats needed cleaned from the previous guest's food droppings. read more

Chili's - The best salmon I've had in a long while! Flaky with crispy bottom. - American Near Me - Charleston, West Virginia

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I use to like chili's but I will never be going back. This is the SECOND time my fiancé and I have been seated and then completely ignored. We had multiple servers walk by us not one acknowledge us or told us someone would be with us soon. So we got up to leave and before we made it out the door someone had already picked our menus off the table. WORST SERVICE EVER. read more

Did the waitlist option just to be told it essentially didn't matter and even though the app said there were only 8 tables ahead of us that it was wrong and it would be another 2 hours after we were on the waitlist for one hour already... read more

We eat at Chilies often but this one is poorly run. We ordered some salads and a salmon dish as take out. They said it would be ready in 20 minutes. It took 36 minutes and they had no take out silverware. read more

Went there for lunch one day. I had EXCELLENT service. I was glad that they had a lunch special that could allow you to get a soup and salad together. They were not stingy with the chicken when it came to the spicy southwest chicken soup! However, the soup did not taste great, though it was edible -- I finished it all, leaving some chicken behind. The asian chicken salad with some kind of ginger dressing and wontons was DELICIOUS! The premises were clean and well-kept overall. read more

Had lunch there today. Quick with bringing beer to the table but not water. I had to ask 3 times. Ordered a steak medium it came out well done. I was going to say something but the server was MIA. I ate as I was hungry and cooked is better than raw. The server didn't show again until our table was done and it wasn't to ask how the food was but if we wanted more beers, no. I don't know that I will come back for anything other than beer and chips and salsa. This is a maybe. read more

We ate around 6:00pm on Oct 28, 2014. . Always love the Chips and Queso. Cajun Chicken pasta was pretty good, pasta could be cooked a little longer but overall good flavor. Server was pretty good just needed to take our empty cups and plates. Our table started to run out of room. read more

!!!BEWARE OF RATS!!! We just ate in this Chilis last week while attending the Doo Wop car show and after we sat down and had our drinks a VERY LARGE RAT crawled across the floor and under our booth. We got up and left the place in a haste and we WILL NEVER EAT HERE AGAIN! TOTALLY DISGUSTING!! read more

Memorable, but not in a good way. I went to a late dinner with three other people, we arrived around 9 and were less than greeted by the hostess. She asked us "How many?" in passing while on her way to another table. When she returned, she "cleared" our table and led us to our seats. The table was still dirty, complete with two old giftcard holders at the end of the table closest to the wall. The waiter that we had made up for the sour tastes in our mouth from the hostess. He was attentive and might be the only good thing about our experience. The food was mediocre at best, and served on dirty dishware. I ordered soup and was given a dirty spoon, a salad presented on a greasy plate, and the story was the same for my friends. One of my friends ordered chicken tacos, and they were too spicy for her (she wasn't expecting as much seasoning as they came with). She was hesitant to send them back, but our waiter was understanding and ensured it wasn't a problem. When her new chicken tacos came back, the kitchen staff didn't even give her new taco shells-- they scraped off some of the seasoning (not very well) and flipped them over. Good try guys. Honestly, there are a TON of other places to eat around that area, so don't settle for this Chili's. read more

Well, I know why their overall rating averages 1.5 stars. Yesterday evening, we decided to eat outside of the hotel and decided to go next door to Chili's. Greeted with a warm hello and then taken to a booth. As we were walking towards the booth, I noticed napkins and food in the walk way and in front of the booth the hostess was planning to sit us. I asked if he was going to clean the floor before sitting us and he said oh, yes let me get a broom. Other people were already in the area eating (ooh). I thought if you keep the dinning area like this how do you keep the kitchen? As we turned to walk out we actually walked pass the kitchen where the door was open and the floor looked like the floor in front of the booth. So, if you are okay with dirty floors and overall dirty environment for lunch or dinner then stop by Chili's in Charleston WV connected to the Town Center or do like we did and go to Tidewater Grill (read that review for the outcome of that experience). read more