We went the other night for a burger. I ordered mine medium rare and it came out well done but they fixed it and it was a juicy burger. Overall ok place in a pinch but I don't anticipate dining there often. Service was ok. read more

Chili's is less a restaurant and more a carefully engineered sodium delivery system disguised as casual dining. The whole experience feels reverse-designed--not around food, flavor, or even hospitality--but around maximizing thirst, turnover, and margin. The free chips and salsa aren't generosity; they're bait. A relentless, salty onslaught engineered to dry you out and push you toward another overpriced drink. It's not hospitality--it's strategy. The menu reads like a greatest hits album of processed excess: everything oversized, over-sauced, over-salted, and underwhelming. There's a sameness to it all, as if every dish passed through the same industrial filter where nuance goes to die. You don't taste ingredients--you taste salt, sugar, and whatever corporate lab decided "bold flavor" means today. It's food that only works if your baseline expectation has already been lowered somewhere around late-night diner standards. And yet, the most frustrating part is that the people working there often seem to care. Servers hustle, try to be friendly, try to elevate something that fundamentally can't be elevated. They're polishing a system that was never built for quality in the first place. Chili's represents everything that's gone sideways in American casual dining: the illusion of abundance, the substitution of salt for flavor, and the prioritization of profit over experience. It absolutely appeals to a certain segment--people who equate portion size with value and intensity with quality--but for anyone expecting actual food, it's a disappointing reminder of how far the bar has fallen. In the end, Chili's doesn't just serve mediocre meals--it normalizes them. read more

My best friend and I went to eat here after going to see a movie at Regal Bell Tower yesterday. When we walked in, we were greeted and seated right away. Our server was friendly and took our drink order pretty much right after we sat down . My best friend and I decided to order the fajitas for 2 meal, it came out pretty fast and hot. It was very filling. The ambiance was pretty typical for a Chili's- my best friend liked the chili pepper emblem on the backs of some of the chairs. All in all,we had a good time at this particular location and will definitely try to go back in the future. read more

Jesus was an amazing server and he was always on time and it was amazing service and the food was amazing and always fresh and hot and ready shout out Jesus read more

Worst customer service that I have ever experienced. Waited longer than 45minutes even though tables were ready. Personnel stated we could not be seated until the party before us was served. After waiting full hour with children and walking out, then the waitress came to seat our group. Worst experience ever. read more

Usually the food is alright or good at best but this time the burger was severely undercooked,didn't see it until I was half way through with it but I realized it smelled off and had checked but altogether kinda crazy that they would feed anyone food like this. read more

Chili's - Undercooked/raw meat - American Near Me - Fort Myers, Florida

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We ate there on Friday food was good server was on point. We split the rib dinner I had a cup of potato soup very good

Come to eat here on 11/01. The server was very nice and very attentive but the food was very low quality. I had to send back a steak I ordered a medium rare steak and parts of the steak were so stiff I couldn't not even chew through it. Me and the person I came with both felt sick after eating here. Would not recommend eating here. read more

Went to Chili's for a burger. Order from the back of menu two $12.99 burgers. On the front were the same meals but much more expensive @ 18 and 17 dollars each. All came with fries & our server said the salad was included. We has ice tea to drink. Bill was $55 & I nearly dropped my teeth. We also felt rushed, even though the place was nearly empty. I kniw prices are up, but I feel that we were charged for the more expensive burgers and charged fir salads we didn't really need. Will never order from or go to Chili's again. SO disappointed. ​ read more

The server Jt was the sweetest guy, he was super quick and friendly. Great experience he made it even better! Amazing food aswell!!

I came in today Jan 7th 2024 Sunday by 3:12pm My server was pleasant and nice. Me and my son was never charge lunch price. On top of that my buffalo boneless wings was entirely old and possibly refried dirty oil. I did complained about it but was brought back out with the same exact wings but on a different plate . Please do not come here unless you're having happy hour drinks. That's all this chilis can offer. I've been coming to this chilis for 5 years and it's just disappointing how your expecting maybe with some glimpse of hope this chilis on college prkway finally got it together. You didn't fool me about the oil was just a "new oil the kitchen staff is trying". I didn't even want to push the matter more to what it is because you simply took me as a fool if I did not notice you putting the same no less buffalo wings on a separate plate. Shame on you!!! Here is my order # and my photo of proof of the sloppy disgrace of food I barely touched even my son didn't want to finish eating ... read more

Chili's - Disgusting old and dirty cooking oil yes this is chilis boneless buffalo wings - American Near Me - Fort Myers, Florida

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Hadn't been in years, because it had gone down hill. Happened to be in the area and stopped in, samantha was our server, she was on point. Everything came out correct with cold beers and hot food, like so hot I had to let it cool a bit (which I'm totally ok with) also the quality of the chicken was good, I eat out often and have gotten a lot of weirdly textured chicken sandwich's. Anyways I'll be back again for sure. read more

Chili's restaurant oh, the place that I met my future wife on our first date, the place that I got engaged and known for its chips and salsa. However this place has some great staff including our waitress. We haven't been there in quite some time and as soon as she walked in to remember who you are which is very impressive. What I like about Chili's is that when you come in you're greeted right away by greeter and the bar section is very open and welcoming. I always like to go there to have a beer and the chips and salsa and just relax enjoy the sports TVs and just unwind. Figo asked for and tell her that David and Karla the people who got engaged there told you to come by. read more

Chili's - American Near Me - Fort Myers, Florida

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Love coming to this place! Brady is a great and knowledgeable server! Highly recommend and ask for him!

Another one of my favorite chains. Yes they are everywhere. My favorite go-to menu item is the Chicken Bacon Quesadilla. Never disappoints me. read more

Chili's - New menu? - American Near Me - Fort Myers, Florida

We stopped in Monday, 7/29 for lunch. We were greeted by our Server Samantha, who was so nice and upbeat! She was so helpful with helping us decide. It was such a pleasure having a professional, outgoing, happy person waiting on us, you could tell she knew her stuff and enjoys her career- this was our second time in this location, and Samantha made us appreciate coming here! Food was good, but the service was excellent this time and we will definitely be back and request Samantha!!! She is a rare gem in the industry, kudos for having an exceptional employee who made such a pleasant experience giving us confidence to return!!!! read more

Just order 7 meals via door dash and these are completely raw. Very disappointing. Burgers have always been a staple but this is absolutely unacceptable. read more

Chili's - Buffalo chicken. - American Near Me - Fort Myers, Florida

ordered Curbside dinner and was very pleased! The staff delivered my food thru the passenger window so no direct contact at all. And the food was fresh and delicious. Just like in the restaurant. Their chips even came in a bag to reheat-which ensured they turned out perfect! Yummy. We'll be back. read more

Ok, we do get this restaurant once a month or so and do love their burgers as well as a few other items they have in their menu. A lot of times I will let things slide. We got chips and salsa in the chips we received remind me of the little broken pieces in the bag of a bag of chips. Ok, You're still tasty good so I let that slide. My oldest daughter ordered a cheeseburger plain, and we sent it back because it had mustard on it. Okay I'll let that slide. When we sat down it was so cold inside there. I think at under 65°. We did move, and the next customer that sat down in our old chair also moved. And then there's another group of customers came in , sat down in a few minutes later there teenage daughter went out to the car and got a blanket. Now a positive note. The server was very friendly and even the manager offered us a free dessert because the coldness. But overall the experience was undesirable. Hopefully if we come back in another month or so they'll have this taken care of and I can rewrite this review. read more

Chili's - Chili burger - American Near Me - Fort Myers, Florida

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Found plastic lid in my tea only to be told I couldn't see the manager he was busy cooking Having the waitress argue w me asking if she could just pull the lid out Continued arguing about how it wouldn't gross her out. After continues arguing she told us Fine just leave like we were the problem Never going to a Chili's again read more

Great food and service. I got the Alex Santa Fe,the burger itself packs a punch, if you like spice this is a good choice(not too spicy) Although everything was good I do wish they would bring back the birthday celebration stuff. It was my nephews birthday and they was no singing or candles.. read more

Chili's - Alex Alex's Santa Fe Burger* Street Corn - American Near Me - Fort Myers, Florida

I'm pretty sure his name was Brandon but he seriously made my night! Great customer service,super friendly and understanding, thank you sm again! read more

We arrived at 5pm with a party of 8, no reservation. We were immediately greeted and seated. The hostess kindly lowered the blinds for us. Our server took drink orders immediately and there was only a 3 minute wait for drinks. Our food order was then promptly taken, came out within 10 minutes, and all was correct. Food was very good. Server and staff extremely attentive throughout the meal, and free desserts were brought to our birthday guests without us even asking. About 15 staff members came out to sing Happy Birthday. I was very impressed- had doubts about Chili's but this group of employees did it right! read more

Our server David was amazing and incredibly attentive. He was super fast and very nice. One of the best servers I've ever had. Food was pretty good. read more

This is the best Chili's in our area. I love the staff there! They are the most kind, considerate and hardworking people. They get to know their customers and remember our favorite drinks and orders. read more

This place is not worth the visit . The food and the service sucked. We went there as a group. Our group goes to different places each week. This week was Chili's . This was a mistake. We had one waiter for 24 people. He was taking orders six people at a time. The only things when our drinks orders came out the server didn't know where things went. When we ordered our food the people who ordered last their food came out first but they still couldn't figure out whose was whose. When our food came out it was cold. I had the margarita chicken. I've never had a problem getting it Naples. This one of my favorite dishes when it's hot. My husbands French fries were cold with his burger. Never once did the server ask how things were. Hard to get refills on drink. Then when it was time to pay he had us use one card reader to pay. Most of the bill were incorrect. Then because we used the machine to pay we were forced to give a tip. It was the only way we could check out we tried many times not to leave a tip but it would not allow us. This place needs new management or just needs to be closed. read more

Very will trained employees at the To Go counter. The photo is my to go Chicken Fajitas. .. Hardly warm & the helpings were really lacking in size Reheated nicely in our kitchen microwave,1 1/2 miles away. Will we go back NO. Tijuana Flats & Iguana Mia are good Mexican restaurants & about the same drive from here. read more

Chili's - Chili's. (U always get screwed with take out) No complaints with the size of the chicken helping. Grilled Chicken Fajitas - American Near Me - Fort Myers, Florida

I'm Not usually a big chain spot but we hit here after a beach day. Staff was super friendly. Made me rethink my opinion of chilis. Will be back read more

Chili's - American Near Me - Fort Myers, Florida

Not sure what's going on with this store. It's not the first time I've been disappointed with this store. I went in and ordered it wasn't even busy . I still had to wait 1 hour and a 45 mins . By the time the food came I was already upset and did not want to eat there. I've never really had a problem with Chili's in general but this store is terrible. Please avoid this one at all cost. read more

Chili's is an old favorite!! Went there on New Years Day after a champagne hangover!! Restaurant was not busy at all, parking lot only had a handful of cars. Chili's has changed their menu. They say they now have bigger burgers and more meat on their ribs and fajitas. I was sad they got rid of their pretzel bread with their cheese dipping sauce. Maybe I was the only one that liked it!! Lol Service was really, really slow. I would say there were only 7 tables and the rest of the restaurant was empty. We went there because I had a coupon of spend $30 get $10 off. I was really trying to not go over $30 for budget reasons. I was trying to make sure we got to $30 (and not $29.96 lol) but it was hard to tell because the soft drinks didn't have a price on the menu. It just said "varies per restaurant" which to me is strange to not show prices for sodas and teas. If you can list prices for all your alcoholic beverages, why can't you list a price for soft drinks?? I figured drinks were a little over $2 each and change so we were still short so we ordered an appetizer of the Queso with chips and salsa. It took forever to get our drinks and appetizer. She finally brought out our drinks and said she was sorry that "all her tables" had food come up at the same time. When more time went by I started to think she either forgot the appetizer or everything was going to come out at once which I hate so I began to walk around to look for the server. I walked by and could see the kitchen area and saw she had our appetizer on a tray but was just standing there chit chatting with other employees. She brought the chips to our table and again apologized and said they ran out of chips and had to make a fresh batch. Chips were totally over done and dark brown :( Food came out a few minute later (ugh). I ordered an old classic which is the Buffalo Chicken Ranch Sandwich. Now that was delicious. Chicken was really fresh and crispy. Ordered it with a side of broccoli which was also seasoned perfect and fresh. My husband ordered the old time burger with no cheese. Burger care out with cheese. At this point we just give up!! The only thing that sucks is that sandwich on the menu has no cheese and if you want to add it there is an up-charge in which she also charged us for. So it wasn't like the cook just didn't read the order right. She placed it with cheese. But other than that, the burger was cooked perfectly and was really good. My daughter ordered a kids meal that was a grilled cheese sandwich and fries. She must have liked it because it was gobbled right up! We don't like to send food back (unless something is uncooked or totally wrong) just because it is an inconvenience for one person to sit and wait for their meal while everyone else is eating. Cheese on a burger wasn't the end of the world it's just these little things that are wrong start adding up. Now my calculations we should have been like $32 after tax and I was pretty surprised when the bill was $38. This takes me back to the point about the soft drinks we ordered that didn't have a price. $2.99 EACH!! That may not seem like a big deal especially when it's unlimited but it is a big deal when you don't get refills because you're waitress is constantly missing in action. If I had seen the drinks were that much we would't have ordered an appetizer and would have stayed within our budget. I may have a few eye rolls over $6 more but remember, the bigger the total, the more tax, the more tip. Just sucks to pay more and not even get what you really want!! I'm not a jerk and I still left a $5 tip on a $38 bill. Which was plenty considering we had to pay $1 more for cheese and totally overpriced sodas that were supposed to be free refills that we didn't get. read more

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Here is my complaint. On line ordering is not working well. I have to enter my order multiple times. I did that today and lost my 25% 9ff $40 order reward. Then I tried using free chips and salsa award since that was all left. Ended up losing that too. Had to order with no reward! Very annoying! Food is good, but I've been having challenges with web site and today was ridiculous with rewards taken away! read more

I've been going to this Chili's for years never had any problems until today. Erin (must be new) the server decided to charge us 30$ for 3 floaters. I don't know if she was pouring liquid gold or what but mind you the 3 drinks were only 21$ total. I've ordered floaters numerous times in the past and from this specific chili's and have never been charged 10$ a floater EVER. She tried be slick and ring in 3 shots to rip me off (I serve too I know how it works). You won't catch me in that chili's again if that money hungry old head is working. P.S. I wouldn't have tipped but I didn't want to wait on her slow service for my change. read more

This Chilis I believe is racist. I am a young 31 year black man old man that worked as a host. When I went on the indeed app they said they needed a host. I go there and they said said they don't need one. I am a student at Florida Gulf Coast University and I don't play the RACE CARD!!? I graduate this fall with a degree in Interdisciplinary Entrepreneurship Studies. Now because of this experience I don't want anything to do with chilis. I wanted to someday own a chilis franchise but now I will not if you are a person of color don't waste your time applying to this chilis just go and keep it moving. read more

So on a Wednesday evening at 7:30 I stopped into this Chili's there were several open tables in the bar area and three or four seats open at the bar. I however there was not one clean spot at the bar all of the Open spaces had dirty dishes. I sat down and waited about 10 minutes before someone even acknowledged me and said what do you have Bud I ordered a drink and waited no menus were available at the bar I got my drink no offer of do I want to order food not even I hear you go just put it in front of me I use my phone to pull up the menu online and finally get the bartenders attention and Order in about 10 minutes my quesadilla came out and was fine I had no silverware no napkins and an empty drink and still more spots opened up with dirty dishes in front of them not to be bussed. I attempted several time to get the bartenders attention as he passed by me I did finish my food without napkins or utensils and tried to get him to get my check no luck after waiting 10 minutes I called the restaurant and the woman said okay I'll take care of it not sure what that meant but she hung up. I eventually get the bartender's attention get my check and a napkin and decide to leave. I'm standing at the entrance and someone comes up and ask me if I needed anything and I explained the situation the young woman said okay what do you want me to do about it we've been busy since 4:30. No offer of apology just what do I have to do to fix it now I understand people are short staffed but the restaurant was completely open and mostly empty restaurants need to learn how to consolidate their tables so everyone can get served and get better service and their servers can make better money I probably will not be going back to this Chili's ever again even though it's very convenient to my location I appreciate when servers are busy I've been there but this was just an example of poor management and poor customer service read more

Unfortunately Chili's is the worse restaurant I've ever tried in Florida. I order Steak Fajita , the plate looked very delicious but the taste was 100% opposite. So they got to close the place or change the quality! read more

Chili's - American Near Me - Fort Myers, Florida

horrible service went there couple days ago to pick up To-Go order Spanish girl named Lydia was being rude and had a nasty attitude worst experience picking up food from a restaurant read more

After we walked in the waitress was unable to give us a physical menu. We had people in our party without phones and they were unable to help us. Next we had some kids in the party that ordered non-alcoholic drinks and they gave a phony excuse and apology. Service was terrible 0/10. read more

Friendly staff. !! Shoutout Fall Riva !!!!! Food was great.. Hot comfy ... the wait staff went out of his way to make us comfortable

This is the worst Chili's I've been to in Florida. I called at 8pm and they said they don't take reservations just walk in's and they weren't that busy. I walked in at 9:10pm with my family during a family trip to fort Myers and they turned us away because they close at 10PM!!!! And that they were under staffed. That is ridiculous. Any place should take you even if it's 10 mins before closing time! So disappointed! read more

Girlfriend ordered their Cajun chicken pasta and I ordered it's just wings from the app. Both meals underportioned and cold. Any other chili's we go to the boxes are full and everything is hot and taste great. My wings had no sauce and the pasta didn't even fill the to go container. read more