Best hamburgers and super nice staff. A great evening out without the high cost of most other chain restaurant's.

First time back after over a 2 years. We were promptly seated and our drink orders were placed. Our server was polite and attentive. The drinks were served in under 5 min. Both Margs. We're potent and delish. Our server then took our orders. I had their Ribeye with 12 shrimp with loaded mashed potatoes and broccoli. My wife had their Old Time cheeseburger with French fries with a side of guacamole . My steak was juicy tender with loads of flavor the mashed potato's were delicious and you could tell by the tiny lumps they were not instant. The broccoli was tender and cooked just perfectly. We both enjoyed our dinner and give this Chilis a big thumbs up! read more

Chili's - Surf & Turf Ribeye* - Tex-Mex Near Me - Goshen, Indiana

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ordered 50.00 in food to take home and all was inedible! burger was super rare. Motz sticks had no cheese. manager Brian gave complete refund which was awesome but we r still hungry:( we've had no problems eating in but to go... not so great.. read more

I don't normally rate "chain" restaurants but this "experience" was bad. We were sat in the bar area which was fine but I think we had the bartender as a server and that never works out well for me when I'm not sitting at the bar itself. The hostess sat us at a dirty table so it was a bad start from the beginning. I ordered a pick 3 appetizer as my meal and the southwest egg rolls (always my favorite and reason for choosing Chilli's usually) were ok and the bone-in wings were tasty but the burger sliders were forgettable. No, wait, they were disgusting and dry. Don't ever get them! My son has a chicken finger basket and he really enjoyed it. We didn't get refills on our drink the whole meal, which always frustrates me. She didn't even come back to check on us until I was finishing up paying via the kiosk which I was very thankful for. I will have to remind myself the next time I even think about stopping here for their southwest egg rolls. #never read more

Chili's - Crispy Chicken Crispers Combo - Tex-Mex Near Me - Goshen, Indiana

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Service is trash tables are dirty the food is always wrong the margaritas are more juice than alcohol

had a bad experience 3 times already but the last one it was the worse felt discriminated waited 45 minutes b4 the waitress showed up to the table another 45 minutes b4 they brought my entry plate but it was some white family show up they went to their table right away brought they entry b4 ours read more

Go for the 3 for me lunch. Jayden is our favorite server. Gonna miss her when she leaves. Food is served fast and is always good. Got the old timer burger read more

Happy 4th July "Kimberly" bar tender at Elkhart chilis. Well, it was suppose to be until my wife and i stopped for a quick bite to eat before fireworks. Wait, did I say quick bite to eat . It took 25 minutes just for water. I saw so many people walking in then 20 min later leaving . Which would have been us but we were desperate for food. Kimberly let me give you some simple advice . If your really that busy - as I kept hearing you say to multiple customers for the past 2 hours that I've been hear. If your really that busy you wouldn't have time to talk about it. I literally was watching you right now standing and doing nothing as people are walking out the door . Also, I have to mention you guys let the 90's year old (yes 4 of them in the booth ) walk out without even acknowledging them is pretty freaking sad. It's 4th July. Independence Day. Those are the folks who fought for you and you couldn't even come and say hi after 25 min of them sitting there. How sad. Your multi tasking skills need some severe work Kim. You could be good a good waitress, I see the potential , but as of right now your awful . God bless you! Please see attached picture: they charge me for avocado and this is what i get for $1.00 read more

Chili's - a steak and broccoli on a plate - Tex-Mex Near Me - Goshen, Indiana

Second time I've come to this location. First time I had my accent mocked and had a terrible experience. Decided to try it again after a couple years and the food is absolutely terrible. Had a steak medium rare and the temp was completely wrong, meat was stringy and tough af. Mash potatoes were cold and tasted like they had been sat in the bacon grease for way too long. They didn't comp our order despite the fact that we didn't touch barely anything on the plate, they offered a partial money back. DO NOT COME TO THIS LOCATION! read more

Service wasn't too great. Was saved by a different waitress. Food items cold. Some items tasted bland and gross. Lots of mistakes made today. May return, waiting to see if food comes out right this time. Facility is clean. read more

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The first problem, asked for a clean fork since the fork in the wrapper was very dirty. They brought back a plastic spoon and fork. Then we kept hearing the phone ringing and ringing very annoying since they would not answer and the person kept calling back. It rang for a very very long time. Then they finally decided to finally answer it and complained about it. Also, had signed up for Chilli rewards for free chips and salsa nothing was available on the account. So no chips and salsa this time. Sorry. :( The bbq wings looked like chicken nuggets with a little sauce. Once the phone stopped ringing the gnat showed up. It is sad when you don't eat there much and it becomes stressful to eat out. One waitress was good but she was busy running the bar and didn't have time so she had other people helping us. She tried but had her hands full too. read more

Service was reliable and attentive. We were seated right away after going to a couple of other restaurants where we were told there would be a 30 minute wait when they had empty tables. (?). Our waitress came by immediately to welcome us and was great about getting our food out right away. Restaurant was clean and pleasant and food was delicious! This Chili's has really been improving lately!!! read more

At first, it was a little odd pulling into this Chili's thinking, there isn't many people here, however shortly after, we found out why. I'll start out by mentioning we never received the "free chips and salsa, or non-alcoholic beverage" as the silverwear holding sleeve stated. Was I suppose to say something about it? I didn't catch her name, but the blonde with think framed glassed and tattoos must have been working all day and not had a chance to eat, because I swear I saw her take a fry off my plate as she walked out of the kitchen, and she was definitely eating when she sat down the order of fries we got. Give that girl a break and get her some food. Also, thought it was a little weird having to ask for a refill on our water when it was sitting at the edge of the table, empty. Of course we need another. I was ready to get a box and leave when she finally brought out the dessert for the 2 for $25. My Miller Lite sat at the bar ready for roughly 5 minutes, and I sat with an empty glass for about 10 total. Some people aren't cut out to be servers, and that's just the way it is. Again, the restaurant wasn't busy, and I've worked in the industry for about 10 years now. read more

I usually visit Chili's a couple times a month for their outstanding rib eye steak. That is the only reason I would go here. The service is so bad it is nonexistent! I always use the car side to go. Today I waited 15 in my car and was 10 minutes late! No service. So I decide to go inside. I stand there another 15 minutes while the staff totally ignored myself and another customer. I might add that I can see my car side order sitting on an unheated rack cooling off. Finally, what I assume to be a manager says there is no food ready. I pointed to my cold food on the rack and she says "that's a car side to go order." I told her yes, mine! She comes and says ok and hands it to me. Doesn't apologize for making me wait, doesn't apologize for my food being cold due to them not bringing it out to me HALF AN HOUR BEFORE! Looks like I'll be going to Applebees's from here on out. Sigh. read more

Excellent meal and server Ian went above and beyond! Must try their chips and salsa- we took a bag home! We will be coming back, great service, clean place and fresh perfectly cooked food. Great job! read more

We decided to have a late evening meal at the local Chili's restaurant. I had no illusions about what the casual chain restaurant had to offer. I've eaten at many of these restaurants across the country. Simple, common, and value price cuisine with a hint of southwest flare. However, nothing could have prepared me for this unfortunate experience. The brief encounter was anything but what their slogan represents, "Welcome to Chili's!" The host escorted us to a table that was dubious at best. The floor beneath the table was unclean. Food scraps, used napkins, and unknown trash littered the dining space. We looked through the menus (filthy, food stains, fingerprints, and a film of grime covered the list of dishes served) to select several entrees. An order of chips and salsa along with drinks was placed. What arrived was a tray of greasy partially fried tortilla pieces that were not fit for human consumption. I had seen enough, the unkept dining area, lack of regard for simple sanitary conditions, and no pride whatsoever concerning what comes out of the kitchen was enough for me to walk away. I don't often resort to that measure, but the experience was so off putting, I knew it was not going to get any better. This is a restaurant with severe organizational issues. I highly recommend you reconsider if you're planning to visit this establishment. I beg of the proprietors to please evaluate, correct, and redevelop what you are offering here. It does not reflect well on the business, employees, or the community. I wish this restaurant well, but I can tell you with certainty, "You do not have my baby back ribs!" read more

Chilis in Goshen redeemed itself today! Chicken quesadila (yep I am sure spelled wrong) and chips w/ salsa! Fantastic! Great amount of chicken and salsa was had just a little heat (wonderful!). Only thing I would say is do not water down the ranch dressing so much to dip them in. It was like flavored water, however that is the only reason for a 4 not a 5. Great job! read more

Love the restaurant. Just don't do carry out. Pretty much always forget fries, sides, or other. Dine in experience is the complete opposite... very good customer service. I'd advise against carry out here. It's obvious they are very lacking in this regard. read more

I am so very tired of showing up to businesses that have half their tables empty and half of the seats at the bar empty and they're not seating anyone. I asked if I could sit at one of the empty seats at the bar and I was told by the hostess that there was a 25 minute wait to sit in the bar. I asked why I couldn't sit in one of the empty seats and she said they're not seating more people because they're too overwhelmed with to go orders. I am not going back to this restaurant. Very disappointing! read more

If I could give it negative stars I would. Rude... Clueless... Poorly managed. Food ok drinks might have been ok. But we were told to put our names on a wait even though we wanted the bar which was 100% open, as in no one there....... The hostess said the kitchen couldn't keep up with a half full restaurant and no one in the bar. We live in Goshen, come here often. But no more. AVOID!!!!!! read more

so when you work there you have to submit your availability, but apparently it doesn't matter they schedule you to work whenever they feel like it and if you can't work then you are responsible for finding your own coverage. so please tell me what is the point of submitting your availability in the first place? My 16 yr old daughter was let go because she submitted her availability was scheduled for days she was unavailable and fired for not doing her managers job and scheduling other people to work those days. She also was not told she no longer had a job until a half hr I to her shift after her ride had already left and made it back home which is extremely unprofessional!!! I personally worked in the restaurant industry before switching to my career as a a firefighter/medical assistant and my mother worked in the restaurant industry for 19 plus years and never dealt with this level of unprofessionalism and lack of communication!!!! way to take advantage of a minor!!! read more

Terrible service, waited 1hr and a 1/2 for our food while dinning in. Mind you we waited 30 mins just to get our seats. We saw door dash orders going in and out. We went and asked how much longer our food would be? They hadn't even started our food! Piss poor management I must say 2 thumbs down Chili's read more

Normally we come here it's good! But not tonight! Cold cold cold cold! Lettuce was nasty brown, ice tea was watered down, way too much sugar, steak tasted old and rubbery, was not checked on. This place sucks. Won't come back! read more

when we walked in the hostess was texting on her cell phone and was quite distracted with it. After being seated we waited a half hour with no service. A server finally showed up. She was apologetic for the wait stating they had a "new system". I asked if it was going to take a long time to get food to which she responded it would. We left at that point. Unbelievably poor service! At least the server was honest about the wait time...and the hostess was still texting on her phone!! read more

I don't know if any of the food here is decent, but it certainly isn't the Chili. You'll do better at Wendy's.

I would love to give zero stars. Waited for over ten minutes for a host but nobody ever came. Only saw one staff member but she was to be busy talking to the "5 other other customers they had". Needless to say was the most unfriendly restaurant I've been to lately. Horrible customer service. Never going back since this was the second bad experience there. read more

I've worked in many restaurants, I know what it takes to keep a dining room clean. And this framed mirror is not even close to clean. I ran my finger through the middle of it so you can see how thick this dust is. Just plain gross! No one wants to eat beside this. read more

Chili's - Thick layer of Dust on the mirror frame - Tex-Mex Near Me - Goshen, Indiana

The overall experience was awful. We were seated out of order, the building wasn't busy at all, but the hostess had to go clean a table before each party got seated. We ordered our food and didn't hear anything from anyone for 40min after that. At which point my 4 year olds food, my infants extra fry, and part of my food came out. My husband was then informed that the kitchen was backed up with making his food and it would be a bit longer still. I had to wait for her to return to get the remaining of my food which included my tortillas for my fajitas which were cool before I got the tortillas. Then my husband's food finally comes out. We were done and I had my card out waiting to pay. And waiting. Then she brings us boxes, still no check. Then she finally brings the check 10min later, I'm already having my husband take kids to the car bc other people don't need to hear them fussing bc they've been sitting in a "quiet" place for 90+min. The entire experience was awful to say the least, especially to pay as much as we did for our food. read more

I know it's a tough time for people in the restaurant industry which is why I still tip at least 20% for carryout but this is the worst carryout food I have ever had. I had to go back to get one of our entrees, no big deal, but when I got home the food was thrown together, the chicken looked boiled, there was food residue all over the containers, it was just a mess. There are many local businesses that need the financial support of carryout right now and I am sorry I went the easy route by ordering from a chain restaurant. read more

Downright disappointing!! We went in to have lunch as a family of 7, they said we couldn't sit together. Hubby with 3 kids and myself with 2 at another table. We have 2 under 2 in high chairs but per their policy they seat more than 6 at a table. Seriously?!?! I understand CoVId policy and all the factors but one baby makes a difference in a restaurant. Common sense needs to common into play as well. read more

Great service, good prices. Classic beef nachos are generous and very filling. Pay process was convenient with at-table kiosk .... could use clearer instructions. Very clean and great atmosphere. read more

This chili's had terrible service, a very rude waitress, and three inches of water and food on the kitchen floor and out into the dining room. I have never been spoken to in such a rude and disrespectful way for asking simple questions. She made excuses about everything and didn't get any of our food correct. read more

Went in last night with 3 others, got seated quickly and waited on just a quick. New waitress but she was very attentive and patient with us. When food arrived 2 of the party liked their food two didn't. Mine was cold, sent it back rectified no issues. Last one in the party ordered a tex Mexican burger with fries fries were cold and burger was burntto the point couldn't be eaten except in center. Waitress took it away and she was apologetic. When the burger came back it was very rare to the point the meat in the center was cold. She went and got her manager who explained she had someone new and the one who normally was there wasn't last night. He was newer and not a very good grill top cook yet. She offered to remove the burger that was inedible off our receipt. Wow in my opinion since they took it back twice and didn't return with anything that was the normal thing to do. No we didn't get to feed that person and no I'm NOT IMPRESSED. Instead of bashing the new cook maybe take responsibility as the manager yet she didn't. Will not return EVER! read more

Just left after not ordering food. Not because we weren't hungry, but because after sitting there for 15 minutes and no server coming to our table we decided they did not like us. Oh well their loss!! We were a group of awesome people!!!! They missed out not us. Previous experiences here indicated to us that we were not going to have a great time anyways. So our expectations were not very high. Most likely will never be back!!!! There are way too many other restaurants near this location. The only good thing that ever came out of this Chili's is I met my wife here years ago on our first date. I would recommend to anyone reading this review to stay far far away from this Chili's. read more

We were going to go to Steak and Shake today, and we should have. This was my boyfriend's and my first time at this chili's. And might I add, we are fans of this chain. We sat down rather quickly, since it was a Thursday. We waited about 5 minutes before someone came to our table. The waitress only asked if someone had gotten our drink order. We said they hadn't, so she did. The waitress never introduced herself, or asked us how we were. We decided to do the 2 for $20 deal. As we waited for our half order of cheese fries, our drinks were left empty. Once we received our appetizer, we were disappointed. This dish is normally flavorful and...not so dry. This appetizer has fries on a skillet, topped with ranch dressing, melted shredded cheese, bacon bits, and jalapenos. In our case, it had all of that, except the ranch dressing. It wasn't very hot and didn't have flavor. The fries tasted like they had been sitting in the back for hours. Our waitress, whose name is Danica, came and cleared our plates, and about 20 minutes later our entrees came, then we were finally asked if we wanted refills. We ordered the bacon burger and margarita chicken. Both entrees were delicious. Juicy and we;; prepared. The waitress however left a sour taste in our mouths. As I finished my plate, my boyfriend is still finishing his, Danica brings us the bill and walks away. She didn't even ask us if we wanted dessert. We wait for 10 minutes for her to come back and she asks if we wanted a refill. Well why would we want a refill if you gave us our bill to shove us out? She had as much personality as a lint trap, never asked how things were, came by only to drop things off. When I asked for the receipt, she gave me the short copy, which means I can't take the chili's online survey. Like I said, we should have gone to Steak and Shake, had better service and spent less money. read more

It was my step-daughter's birthday and we wanted to take her family out for a celebratory dinner. Her family includes her husband and her two young sons ages 12 and 9. We were seated very shortly after 6 pm. We were greeted by a very nice waitress who took our beverage orders promptly. I do not remember her name, but she was the bright spot in this otherwise dismal dining experience. The boys, with the help of their mother, ordered the '2 for $20 deal....chicken fajitas and barbecue ribs with the cheese fries as their appetizer. After ordering, they waited a good 15 minutes for their appetizer to appear. The clock was ticking closer and closer to their bedtime on this school night. After another 25 minutes our entrees appeared. Cold French fries with the ribs and grizzley sirloin steak...gross. The whole meal took TWO HOURS! A meal at Chilis is not one that should take that long. The restaurant seems dirty...sticky tables, slippery floors, broken down bathroom. It's a shame that our town has so few choices for dining that this is where we ended up. It will be a long time til I go there again. read more

Service is S L O W ... Crazy slow with the only explanation being their kitchen is short staffed. No comp for anything. This reason was given after waiting 40 minutes after placing our unlimited soup/salad order. Ugh... I used to LOVE meeting friends here and enjoyed great service when it was first opened 10 yrs ago. Management needs to step up.. This is a great location. read more

This review is only based on service and not food because instill haven't had any. Ordered drinks and appetizers and after 20 minutes finally was asked to order the main food. Really slow service on a really slow night. Only eat here if you have all the time in the world. read more

The booth space is insanely small. Seriously small... You really can't fit 4 people in them. I know they're trying to fit as many people in the restaurant but it's ridiculous. But it's okay, I won't be back because of it. Ever. read more

Saturday night, at least a dozen empty tables, still a 25 minute wait. No manager in sight. Incompetence, plain and simple.