Ordered a burger at 1:20, waited 30 minutes before I asked where food was. Got burger 35 minutes after ordering. It's a burger. with fries. Funny thing is this is the second time I went to this Chilis and got poor service - and the only reason I came back was because I like Chilis and wanted to give this location another shot to be fair. First time I went to this specific location I left $5 in cash for bartender, wrote CASH in the tip line for my bill, and bartender decided to add in a $5 tip ON TOP of the tip I already gave. When manager saw I waited so long she apologized, but thats it. To me waiting 35 minutes for a hamburger is pretty much inexcusable. Im not for getting things free, but she should have done something more to remedy the situation after seeing the ticket time. I was in the food industry for 7 years and know it should not take that long to get a burger to your customer, especially at 1:20 pm on a Wednesday afternoon. Oh and the burger was overcooked and dry. Never again. 1 star simply because I like other Chilis locations. But not this one. read more

I came with some friend and we had Good service, drinks and food! Excellent place to have a girls night out. read more

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This chili's is so dirty! When we got seated there was food all over our booth. When we first arrived to check in, we left out number and everything because the wait time was 15-25 so we were fine with that. We waited outside and never got called in. We waited for an hour until finally one of the people in our party went to ask again and the host said "oh I forgot about yall" and then he seated us. The waitress amazing! She served us so good, the food was a little cold, other than that good. It was just the seating and time and the cleanliness. read more

We get there and the wait time is 10-15 min. Ok no problem, they text me to confirm. I was the second person waiting out of maybe 5 groups of people waiting for tables. We are sitting in the front and the hostess is calling everyone to seat them that got on the waitlist after my party of 2. It is unorganized there and I left. Very dissatisfied with the seating and waitlist at this chili's. Will never go there again. Horrible service and way lack of communication. read more

It was my first time here with my friend. We came here around midnight. The place was not that crowded. We're in the lobby and nobody came and greeted us or even offered seat. Waitress looked at us ignored. After 10 minutes waiting we were finally seated. Very poor customer service. The food is average. I won't go back to this place where no respect for customers. read more

Chili's - Bars Near Me - Houston, Texas

I come here twice a week always greated promptly I usually sit at the bar since I only have an hour for lunch Angel takes care of me everytime I come in she makes sure my food is always hot and fresh came in one other time,and she was off not as good a service but to put it in a nutshell Angel is the best,and it is that dedication and customer service that makes me keep coming back read more

I had a horrible experience again at this location. As always they are under staff and it takes forever to get help. It takes forever to get the check and at this point they should just take the risk of scheduling two servers during the lungh shift cause the service is always slow and poor. Also the manager isnt that nice nor helpful . Dobt and i repeat dont get the baked potato soup its nasty read more

I've decided to update my review from my previous one star review due to a horrible experience I had a year ago. I was hesitant to come at first, but we decided to give it another chance. The wait time was around 25-30 mins but it was a Friday night, so it's not bad compared to the 45 minute - 1 hour wait at TGIF's. The service was super. The waitress was very attentive, and even gave me the wrong drink at first, but I didn't even notice it until she told me herself and brought the right one. Appetizers and food came quickly. Food was great. Will be back after this visit. read more

I dined here with my mother and the overall experience was not so bad. We were attended very quickly and our order was taken right away. The service was fantastic! Our waitress did such a good job she was so sweet, I wish I could've gotten her name but she wore a high ponytail, probably one of the sweetest waitresses I've ever had. As an appetizer we got the Spinach and Queso. The cheese was delicious but we were honestly expecting more. Also, they put whole spinach leaves when most dips have the leaves broken apart making it easier to enjoy. Our plates were ok, we ordered the Cajun Pasta, which wasn't so bad, and the Alfredo, which in my opinion was flavorless. Now the dessert was another story! We ordered the red velvet sprinkler and it was the best red velvet dessert we have ever had. Usually restaurant's desserts have a fridge taste or just not good but man this dessert was delicious!!! Also, the presentation of each dish was very nice. It was just the lack of flavor in some of the food that really brought this review down. Other than that everything was perfect. read more

I like Chili's but when will the management step up and expect more from there stores. My food was OK at best. But how about some cleaning of the floors and restrooms? Get with it Chili's. You used to be a decent place to go. Now it is becoming more like a TGIF... EEEW. read more

I am completely done with this Chili's location (used to be my favorite). On 2 separate occasions last year my visit was horrible same complaints as most of the comments here, extremely slow service. My last visit in May of 2018 was so horrible that I was NEVER going back. My order was a SALAD with no tomatoes. My boyfriend had a hamburger. It was our lunch HOUR. His burger finally came out after 50 minutes of our arrival. No salad. Another half an hour went by, my salad finally arrived WITH tomatoes. I refused it and told them to just box my salad I had to go. About 15 more minutes, I get my to-go salad...WITH tomatoes. Today's visit didn't fail to disappoint...nothing has changed. Took forever to get drinks, took forever for the waitress to take our order...we actually had to tell her we were ready to order. A salad for me. A soup for my co-worker. Two guests arrived 10 minutes after us. One got a salad, the other one got a soup and burgers before we got a salad and soup. When we asked...it was going to be 10 more minutes for the soup. We told her to box everything, our hour was up. I asked for extra dressing, there was none. The grilled "chicken" on my salad looks like sliced lunch meat! I will be taking this crap back to them when I get off work. Ridiculous!! Not to mention the snarky attitude we had to deal with from our "waitress". *UPDATE* Took this crappy salad back up there...the manager said sorry you had a bad experience & hope you'll give us another try. No. I will not. Not even an offer to refund half the cost of the salad. read more

Come to this location if you want to be ignored. I popped in one day after work while waiting for my ride. It wasn't busy and the section they put me in only had 1 other customer. Over 15 minutes later, no one had waited on me. I told the hostess who got someone. I ordered chips and salsa and a drink. 20 minutes go by, no food, no drink. She finally brought it out and as soon as I started eating my ride was there and I had to leave. It was a waste. I returned with friends a couple weeks later. We sat at a table in the bar area...The same waitress I had before was our waitress. I laughed and warned my friends how terrible the service was before. ... I ordered chips/salsa and a drink. My friends ordered drinks and apps. Everyone else got their drinks in a normal amount of time except me. She forgot my drink, or maybe did it on purpose? About 25 minutes after ordering she brought my drink, still no chips/salsa. I told the waitress to cancel the chips/ salsa as it was almost time for us to leave now. I work in the same strip center this location is in and used to frequent for take out lunch, but I don't plan on going back to this location anymore. read more

This Chile's is amazing! The food was incredible. I had a delicious garden salad, that was so fresh I couldn't believe it. The dressing was so tasty. Yum! Then my grilled chicken with rice and beans was delicious. Six stars! The bartender was so helpful, and the manager as well. The manager with the long hair is so handsome! #Chiles4Life read more

If I could leave zero stars I would . This is the WORST food chain I ever visited in my life . Host was half way rude. Took 20 minute for waitress. Forever for our food to come out and fr our food to taste like like bottom of a freakin foot ! Only thing that was half as alright was the black beans . NEVER COMING BACK , If it's the last place standing on earth . I'll rather eat a Jean jacket ! So pissed !! read more

Rarely eat inside customer service isn't the best. So we order to go! It's convenient they have a side door and they have pick up parking just in and out. Orderout online you're going to go read more

Chili's - Easy in and out for to go orders. - Bars Near Me - Houston, Texas

Great place! Our waiter Drew was very nice and attentive even when he had a few tables at the same time. The services was good and food didn't take long. read more

Chili's - Love their desert - Bars Near Me - Houston, Texas

I'm being generous with the 1 star worse service 3 couples got their food before my order came and the take for ever not even a complimentary fries for the wait or no read more

First time I came to this chili's I went with a party of 8. From the time we entered chili's until we left it took 3 hours. Very poor service, I understand why no one is at this location. Second time I ate there with a party of 6, again long wait we never got refills and the place was empty. I've ate at a lot of chili's all over and this is a complete failure to the point it should be shut down. Do not waste your time there unless you want to kill time and get treated poorly, better off at dicks last resort. read more

I love chili's!!! The black bean Burger is my favorite and not to mention the coupons they send me for 50% off burgers and free desserts... definitely keeps me doing back ... oh and they should add the flirt valentine drink to their menu read more

Don't get anything that has lettuce from this place. Multiple times I've been given old brown lettuce in my sandwichs or burgers. Ordered a ceasar salad last week, brown lettuce and human hair in it. read more

Got a to-go order of the 6oz steak with the regular sides. By the time I got home, which is less than 5 minutes away, my food was already cold. On top of that, the meat was not cooked to medium. I usually order medium rare but I always order medium at Chili's since it's always undercooked. The broccoli tasted like soap. And the mashed potatoes were so bland and nasty. I'll drive to Pearland next time and not waste my money :) read more

I am a big fan of Tropical Sunrise Margarita and my kids love to celebrate me to chili's. They do have good 6oz sirloin steak. The appetizer quest and pick 3 are great here. Service at the bar is always better than on the floor. read more

Mmmmmm. The flirt drink is phenomenal! Service was great. Super friendly and quick. Clean bathrooms!!! Always a plus!

I went on Saturday night 01/02/2021 and the waiter staff was to comfortable he came to our table sat down and quote said "wussup my n***a what can I get you" and the cooking staff burned my food and my boyfriend's food the kitchen staff needs to pay more attention to the food and the waiters need to to be more professional we are definitely not coming back worst service and staff ever. read more

This is the worst Chili's in the world!!! Terrible management. The bartenders are so rude. A 20 minute meal (soup and salad) will take more than an hour. Bartenders will ignore you while they are on Facebook or talking to other employees and leave your food sitting in window. I have had to ask for them to go get my food sitting, forever, in the window the last 4 visits. Every time they said ok and then walked past the food and kept on doing what ever they were doing. Never has it been busy when I was there. They just don't care. Poor management. read more

My Server Was Great At The Bar. Dont Know Her Name But She Had Blonde Hair. Give Her A Raise!!!

Want very impressed with the cleanliness of this place. There was a half eaten hotdog on the floor in plain sight. The food took way to long time get to the table and when it did it was cold. Big turn off is they allow smoking at he bar. Never going back. read more

The wait was more than 20 mins, the knife and fork had stains on them it looked as it wasn't well washed

No wait time to come in however, after we were seated it took at least 15 minutes to get our drink order. Iced tea and water. No lemon garnish or even a straw. Appetizer took over 35 minutes to arrive. Basically our steaks arrived just as the appetizer did. I do appreciate the servers sincere apologies. He immediately got his manager involved. The manager apologized as well and comped our meal. The food was very delicious. It was a great recovery on behalf of the server and manager as well. read more

This location is an embarrassment to the Chili's name. I have ordered take-out from this Chili's four times and every time I have regretted the decision. I love Chili's normally and I wanted to actually be able to have my Chili's favorites from the closest Chili's to me but I realize now that it's too much to ask for. Sometimes, it's the food that is subpar - cold, overcooked or not made to order. Most of the time, however, it's the staff. For example the last time I went in for take out: I place an order online and arrive at to-go to pick up my food when it is supposed to be ready. I walk in to the to-go area and no one is there. I wait for a few minutes while servers and even a manager walk by, look at me and don't even ask me if I need help. Finally a server with some sense comes over and tells me that to-go's are currently being taken at the bar. So, it's already been 5 minutes and they've let me down numerous times. So I walk all the way around the restaurant to the bar and tell the bartender that I need my to-go order. He actually goes and checks on it and when he sees that it isn't done, asks the kitchen to finish the order. I wait another 5 minutes and ask the bartender what's happening. He goes and checks the order again (which I can see and know someone added to a few minutes ago - so why hasn't he checked it in that time?) and realizes now the only thing missing is a side salad with avocado, which he asks the kitchen for. Another five minutes pass and another server asks me if I need help - she too asks the kitchen for the side salad. Another three minutes and I ask the bartender to ask again, which he does. This time, as he walks away I hear the kitchen guy say to a MANAGER (who doesn't seem to care that my order is now 20 minutes overdue) "what did he just say?" And at this point, I lost it so I yell out to the kitchen guy "HE SAID HE NEEDS A SIDE SALAD WITH AVOCADO FOR THE THIRD TIME." And they stare at me before the kitchen guy walks out of my range of sight. After a few minutes I see the bartender in the kitchen trying to get the salad. He puts the order together, takes my payment, half-heartedly offers an apology for the wait time and I leave. Fuming. At this point, I can't even believe I paid for this food and that I didn't talk to a manager about the experience but I was SO HUNGRY and my food was 30 minutes late and half of it was cold. This is just one of four separate, horrible experiences I have had in this restaurant. The people just do not seem to care at all. I obviously do not think everyone who works here is awful but maybe after enough time working in a mismanaged and overall awful environment, their spirits break and they too stop trying. I have heard that this Chili's holds some special significance for the area but if Brinker knows what's good for their brand they will either shut this place down or give it a complete overhaul very soon. read more

Disgusting food. Manager functions on a third grade level . My server threatened to call the cops because I sent my nasty , stale food back . Think twice before coming here and still avoid at all costs read more

This place sucks for service don't recommend at all!! I watched Them make the Alfredo sauce by warming it in the microwave and then put it on the top omg microwave food. read more

Their service even on a slow day is horrible they are rude and unhelpful I love chilis but I hate this one I will never eat there again

First off...the food here is delicious and very reasonably priced BUT it takes FOREVER!!! I have no idea what time is a good time to go here but I can tell you that every time we come to this location it takes a minimum of 30 minutes to get our food. My son and I stopped by after catching a movie and we were seated right away...then we waited 15 minutes for a waitress. When she showed up she was friendly but seemed overworked and tired. She took our order and 45 minutes later we were served our lunch. The food was piping hot, so it was not the waitress slacking this time it was obviously the kitchen. The interesting thing was that they were not even that busy. I really wish management would address this problem. I have spoken with management on several occasions about this problem and I always get the impression that they could care less. read more

This place is a joke. We ordered two sodas and two for 20$ chicken/pork tacos with appetizer spinach queso dip. We were brought our drinks then brought chips and salsa. Finally maybe 10 mins later she brought out our queso. We then waited for our meal which took nearly 35 mins when there was maybe 3 other tables with people period. When it was brought out it was clearly the meal for 1 person not the two for $20. We started eating and then we were only charged for the single 11.99 meal plus the 6.99 for appitizer!! When we asked for ticket we had to wait another 15 mins finally got tired of waiting and decided to just use little tablet on table to pay then was charged a dollar to use it!!! What the hell!!! Worst ever service/selection ever! Never coming back read more

Everything about my visit was just mediocre... from the food to the service down to the cleanliness. I would swear off the restaurant but I only spent 6.50 and was so stuffed. It's a good place to go to when I'm strapped for cash and too hungry to care about quality read more

I was actually surprised to see such low star ranking for this location. I did not check until after I left and am glad I didnt. My experience was very pleasant. I was there about 3:00 and so they were not very busy. The waiter was fantastic. I was actually using it for a small business meeting and so we were there about an hour. The food was awesome. I have rarely been disappointed by their food. The best part was even after we were done the waiter continued to refill my drink. Usually once they have been paid that is the last I see of them. Great experienc read more

Because it's Chili's, I feel obligated to give it two stars instead of one. When we were younger we used to come here all the time, but over the years the quality of this location has deteriorated. Today I decided to order a 6oz sirloin cooked medium. It took about 25 minutes for our food to come out, and when it did my steak came out closer to a rare-raw. So when the server returned with my medium steak I couldn't help but laugh at the fact that they literally gave me the same steak, including the slice that I cut off originally! I am completely baffled by it and won't be returning here at all read more

This location is understaffed, poorly managed, never clean. I like Chili's as a company just not this location.

Not very pleased with the lipstick marks on my beer mug. I think i should of kept the beer with lipstick because the second mug was hot and beer was not cold. Service was ok and food was descent read more