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Came in and was told that there was a 45 minute wait but they might get us in sooner. Not ideal, but we had enough time so we decided to wait. After having concerns after at the 45 minute wait mark that I saw several parties come in after us and get seated before us, I asked at the front counter and was told that we were 5th in line. Another 20 mins come and go, and I watch another party get seated much faster than us. I also watched countless parties walking in and just going to seat themselves in the bar area which I had asked about numerous times and was told no, that it was not self seating so we had to wait. Also watched many parties say they were a party of four and then have 8+ people and need a second table and it was accommodated. A big wow, I'm irritated moment was when a group of our own friends got seated before us and I had texted them 10 minutes after we got here telling them it was only a 45 minute line and then they had to walk here, putting them here at least 30 minutes after we were and they got seated long before us. At this point, I talked to the general manager about it and he told me he would go find out what was happening, but also told me that most of the tables in the restaurant we were set for large parties so because we were a small party we had to wait. He also admitted that many parties had joined together and had not notified the staff until being seated so that was pushing us back. I asked him how that was fair and shouldn't they be moved to the back of the line or denied the second table since people had been waiting literal hours for those tables? He told me he would be right back after he checked and of course he never came back. This conversation really made me watch even more that And I saw that tables that had already gotten their food were calling over friends from the cheer competition that they knew and then asking the they could grab the empty small tables near them and they were being told yes. So in essence, the manager was correct.... the big tables were unavailable to us because we are only a party of three and the small tables were also unavailable to us because they were allowing big parties to grab the small tables and bump all of us down. I heard it countless servers complained that people had just gotten in our station and were told just to serve them anyways. After waiting an hour and 45 minutes, we asked again and even though it had been a full hour since I last asked and were told that we were fifth in line they said there were four people in front of us... so it essentially meant that we hadn't moved up at all in placement . I finally spoke to another man who seated us within 10 minutes and told us that we would be able to order fast so we could be in and out of here in less than an hour.... Yet we saw another 20 minutes before anyone even came by our table. The food was decent at best. Lack of flavor was a big issue. Not worth the wait at all. Our waiter was nice which was good since everyone else was incredibly rude. One member of our party got something else rather than what she ordered and we did not have time to correct it however were shocked when we saw the price was over double than what she had actually ordered. The cheese enchiladas have meat in the sauce which defeats the purpose and when I had asked about vegetarian options when I got there, the cheese enchiladas were recommended and the vegetarian in our party ended up not being able to eat after waiting over 2 hours. Our fault for not waiting for menus since we were going to be VERY late, but why a staff member recommended it as vegetarian is beyond me... staff should either be familiar with the menu or say they do not know as allergies and things like being a vegetarian are non negotiable when it comes to food. Prices were super high for what we got. Got WAY more food for less at Ninfas and their food was a billion times better.
CON -We had a party of 3 and were told that there was a 45 minute wait. We watched people that came in after us be seated. When asked about it got blown off. Talked to a manager and was told that it is because they didnt seat small parties at the bigger tables. Originally told 5 parties were ahead of us. Now when checked told there is 4 parties in front of us - even though saw people come in after us th get a seat. Told they probably had reservations- only thing is we knew one of the parties and they didnt have reservations. Manager finally got a table for us after 1 1/2 hrs. PRO - chips and salsa give it a top rating. Our server Brandon was great. Knew we were in a time crunch and put our order in fast and gave us our bill early so that when we were done eating didn't have to wait for a bill. The fajita steak tacos were delicious.
Great food and service. Marcos did a great job waiting on our party of 8. The large chicken and steak fajita was big enough for 3 people and we still had left overs. Everything was delicious.
This one is going to be a hard pass for me. We checked out the one on Lamar, and I can say it's probably some of the worst Tex-Mex I've ever had. The food just wasn't good. I think the best thing we had was the grilled veggies. I don't know if it's just me, but I expect to have a little flavor and spice when it comes to any type of Mexican food, even Tex-Mex. This was just blah, straight salt only. I had the lunch fajita, big miss. I just think it needs a little more flavor. What can I say, I'm a Louisiana guy. I really can't judge the service on this one. I went in a group of 20, and I know what can be a little tricky. I will say the bar tenders were nice and friendly, but the table service- not so much. The restaurant was nice and clean, so that's a plus. I just wish I could say more for the food and service.
We were looking for some Tex mex near the convention center after a full conference day. The convenience of this location is unmatched. Ample space to accommodate any size party. We were seated right away and our hostess went over the menu. We got a round of drinks and went straight to the mains. The chips and salsa on the house were super fresh. The salsa had a spicy kick to it and probably one of the best charred tomato salsa I have had! My coworker got chicken fajitas and I got the combo enchiladas. My god, there was enough food to feed 4 people! But im not complaining! The enchiladas were cooked to perfection. The rice and beans were well seasoned. We did find that this place was a little overpriced, but given it's connected to Hilton, the prices made sense. Will be back for some enchiladas and salsa!
This is a must try.... Great food and atmosphere. Waitress suggested these items and they were 10/10. Great flavor in the beans, shrimps... everything. Fresh salsa and chips. Everything was great.
The food was excellent! Bar service was very slow. Especially since the was hardly any patrons at the bar. The bartenders were hanging out. But the food was worth all the wait. The braised beef enchiladas were on point! Absolutely worth going back for.
Mid food and mid service with a premium price tag. Staff are standing around tables and talking. My flatware was dirty when I took it out of the napkin. $50+ fajitas come with a veggie plate that covers half the tray and three tortillas. My one of my enchiladas had no sauce on it. Absolute waste of money.
This is the first time I visit this location and I'll definitely give them four stars. I will say the parking here is quite the headache. You have to park at a parking garage then walk a few blocks. You must remember to get your parking validated and then walk back. In all honesty, I'd rather just go to your standard Pappasitos where I can pull up Park and walk in. That was quite the hassle. I will not lie. I will admit, though if you're coming to the Rockets game, it's probably a good deal. Service was OK. Took a little while to get seated. They were short service. No problem, I understand. The food was great. You cannot go wrong with Pappasito's food. The fajita nachos were top notch. No matter which location you go to. You can always expect great food. Their food is definitely five star rating. The only reason why I gave it four stars because the parking situation. Back to the food. The tortilla soup was also great as well. Once again, I'll definitely come back before Rockets game or maybe even come back and deal with the parking garage but nonetheless, this is great Houston, Texas food like always amazing nachos.
This restaurant is attached to the Hilton, which is attached to the convention center. It was very busy at lunchtime, and service was very quick, especially at the bar. All wait staff were attentive, and moving quickly to get drinks and orders out of the kitchen. The menu is more geared towards dinner with the prices and sizes, although it was fair overall. The taco dinner was absolutely delicious, and the chips and salsa were fresh and hot. While it may be more commercialized than a mom and pop shop, the food was definitely worth it!
Came after checking out of the Hilton and waiting for appropriate time to go to the airport. Being next to a convention center, it was packed! So make reservations! Had reservations so was seated immediately and was given chips and salsa. Always a plus! Taxi had said fajita nachos were good so opted for that and that was filling for 2 people. Lots of flavor and filled with toppings. Also got the Birria taco which was flavorful and spicy and the meat was very tender. All in all good food for the price!
Very large portions! The server Maya was very friendly and provided great service!The steak fajita was very tender. The drinks were amazing! Overall had lots of fun eating with colleagues there.
The atmosphere is so fun and brightly lit! The six of us got seated quickly, and our server was friendly! Can't complain about free chips and salsa but the salsa is pretty watery and not my fave. Food came fast within fifteen minutes. I got their tacos al carbon with fajita chicken. Good portion size but I'd recommend getting their fajitas instead since it's basically the same dish with a little more money and extra food. Chicken is juicy and cooked well, while their guac paired well with it. Not a fan of how the chicken was rolled up in the tortillas which made it harder to eat. Nonetheless though pretty decent, good spot for Mexican food!
1 month ago
Pappasito's Cantina inside the Hilton Americas Houston hotel was unfortunately a disappointment. The chips came out fresh and crispy, but they were way too salty, and the salsa was just okay..nothing about the flavor really stood out. I sat down at the bar around 8:30 PM, thinking service might be a little quicker there. Nope. My food took over 45 minutes to come out. By that point I was starving otherwise I probably would've just left. When the quesadillas finally arrived they were bland and on top of it overpriced which made the long wait even more frustrating. For a restaurant located inside a major hotel like the Hilton Americas I expected much better food and faster service. The bartender was friendly but she didn't even check on me after my order was placed. The restaurant is Very tourist friendly and the ambiance is nice inside read more
2 months ago
Came in and was told that there was a 45 minute wait but they might get us in sooner. Not ideal, but we had enough time so we decided to wait. After having concerns after at the 45 minute wait mark that I saw several parties come in after us and get seated before us, I asked at the front counter and was told that we were 5th in line. Another 20 mins come and go, and I watch another party get seated much faster than us. I also watched countless parties walking in and just going to seat themselves in the bar area which I had asked about numerous times and was told no, that it was not self seating so we had to wait. Also watched many parties say they were a party of four and then have 8+ people and need a second table and it was accommodated. A big wow, I'm irritated moment was when a group of our own friends got seated before us and I had texted them 10 minutes after we got here telling them it was only a 45 minute line and then they had to walk here, putting them here at least 30 minutes after we were and they got seated long before us. At this point, I talked to the general manager about it and he told me he would go find out what was happening, but also told me that most of the tables in the restaurant we were set for large parties so because we were a small party we had to wait. He also admitted that many parties had joined together and had not notified the staff until being seated so that was pushing us back. I asked him how that was fair and shouldn't they be moved to the back of the line or denied the second table since people had been waiting literal hours for those tables? He told me he would be right back after he checked and of course he never came back. This conversation really made me watch even more that And I saw that tables that had already gotten their food were calling over friends from the cheer competition that they knew and then asking the they could grab the empty small tables near them and they were being told yes. So in essence, the manager was correct.... the big tables were unavailable to us because we are only a party of three and the small tables were also unavailable to us because they were allowing big parties to grab the small tables and bump all of us down. I heard it countless servers complained that people had just gotten in our station and were told just to serve them anyways. After waiting an hour and 45 minutes, we asked again and even though it had been a full hour since I last asked and were told that we were fifth in line they said there were four people in front of us... so it essentially meant that we hadn't moved up at all in placement . I finally spoke to another man who seated us within 10 minutes and told us that we would be able to order fast so we could be in and out of here in less than an hour.... Yet we saw another 20 minutes before anyone even came by our table. The food was decent at best. Lack of flavor was a big issue. Not worth the wait at all. Our waiter was nice which was good since everyone else was incredibly rude. One member of our party got something else rather than what she ordered and we did not have time to correct it however were shocked when we saw the price was over double than what she had actually ordered. The cheese enchiladas have meat in the sauce which defeats the purpose and when I had asked about vegetarian options when I got there, the cheese enchiladas were recommended and the vegetarian in our party ended up not being able to eat after waiting over 2 hours. Our fault for not waiting for menus since we were going to be VERY late, but why a staff member recommended it as vegetarian is beyond me... staff should either be familiar with the menu or say they do not know as allergies and things like being a vegetarian are non negotiable when it comes to food. Prices were super high for what we got. Got WAY more food for less at Ninfas and their food was a billion times better. read more
Business owner information
Cris R.
Hi Stephanie,…
CON -We had a party of 3 and were told that there was a 45 minute wait. We watched people that came in after us be seated. When asked about it got blown off. Talked to a manager and was told that it is because they didnt seat small parties at the bigger tables. Originally told 5 parties were ahead of us. Now when checked told there is 4 parties in front of us - even though saw people come in after us th get a seat. Told they probably had reservations- only thing is we knew one of the parties and they didnt have reservations. Manager finally got a table for us after 1 1/2 hrs. PRO - chips and salsa give it a top rating. Our server Brandon was great. Knew we were in a time crunch and put our order in fast and gave us our bill early so that when we were done eating didn't have to wait for a bill. The fajita steak tacos were delicious. read more
This one is going to be a hard pass for me. We checked out the one on Lamar, and I can say it's probably some of the worst Tex-Mex I've ever had. The food just wasn't good. I think the best thing we had was the grilled veggies. I don't know if it's just me, but I expect to have a little flavor and spice when it comes to any type of Mexican food, even Tex-Mex. This was just blah, straight salt only. I had the lunch fajita, big miss. I just think it needs a little more flavor. What can I say, I'm a Louisiana guy. I really can't judge the service on this one. I went in a group of 20, and I know what can be a little tricky. I will say the bar tenders were nice and friendly, but the table service- not so much. The restaurant was nice and clean, so that's a plus. I just wish I could say more for the food and service. read more
Business owner information
Cris R.
Hello Jazz,…
We were looking for some Tex mex near the convention center after a full conference day. The convenience of this location is unmatched. Ample space to accommodate any size party. We were seated right away and our hostess went over the menu. We got a round of drinks and went straight to the mains. The chips and salsa on the house were super fresh. The salsa had a spicy kick to it and probably one of the best charred tomato salsa I have had! My coworker got chicken fajitas and I got the combo enchiladas. My god, there was enough food to feed 4 people! But im not complaining! The enchiladas were cooked to perfection. The rice and beans were well seasoned. We did find that this place was a little overpriced, but given it's connected to Hilton, the prices made sense. Will be back for some enchiladas and salsa! read more
6 months ago
This is a must try.... Great food and atmosphere. Waitress suggested these items and they were 10/10. Great flavor in the beans, shrimps... everything. Fresh salsa and chips. Everything was great. read more
2 months ago
5 months ago
The food was excellent! Bar service was very slow. Especially since the was hardly any patrons at the bar. The bartenders were hanging out. But the food was worth all the wait. The braised beef enchiladas were on point! Absolutely worth going back for. read more
4 months ago
Mid food and mid service with a premium price tag. Staff are standing around tables and talking. My flatware was dirty when I took it out of the napkin. $50+ fajitas come with a veggie plate that covers half the tray and three tortillas. My one of my enchiladas had no sauce on it. Absolute waste of money. read more
Business owner information
Cris R.
Hi Emily,…
This is the first time I visit this location and I'll definitely give them four stars. I will say the parking here is quite the headache. You have to park at a parking garage then walk a few blocks. You must remember to get your parking validated and then walk back. In all honesty, I'd rather just go to your standard Pappasitos where I can pull up Park and walk in. That was quite the hassle. I will not lie. I will admit, though if you're coming to the Rockets game, it's probably a good deal. Service was OK. Took a little while to get seated. They were short service. No problem, I understand. The food was great. You cannot go wrong with Pappasito's food. The fajita nachos were top notch. No matter which location you go to. You can always expect great food. Their food is definitely five star rating. The only reason why I gave it four stars because the parking situation. Back to the food. The tortilla soup was also great as well. Once again, I'll definitely come back before Rockets game or maybe even come back and deal with the parking garage but nonetheless, this is great Houston, Texas food like always amazing nachos. read more
2 years ago
This restaurant is attached to the Hilton, which is attached to the convention center. It was very busy at lunchtime, and service was very quick, especially at the bar. All wait staff were attentive, and moving quickly to get drinks and orders out of the kitchen. The menu is more geared towards dinner with the prices and sizes, although it was fair overall. The taco dinner was absolutely delicious, and the chips and salsa were fresh and hot. While it may be more commercialized than a mom and pop shop, the food was definitely worth it! read more
Came after checking out of the Hilton and waiting for appropriate time to go to the airport. Being next to a convention center, it was packed! So make reservations! Had reservations so was seated immediately and was given chips and salsa. Always a plus! Taxi had said fajita nachos were good so opted for that and that was filling for 2 people. Lots of flavor and filled with toppings. Also got the Birria taco which was flavorful and spicy and the meat was very tender. All in all good food for the price! read more
5 months ago
The atmosphere is so fun and brightly lit! The six of us got seated quickly, and our server was friendly! Can't complain about free chips and salsa but the salsa is pretty watery and not my fave. Food came fast within fifteen minutes. I got their tacos al carbon with fajita chicken. Good portion size but I'd recommend getting their fajitas instead since it's basically the same dish with a little more money and extra food. Chicken is juicy and cooked well, while their guac paired well with it. Not a fan of how the chicken was rolled up in the tortillas which made it harder to eat. Nonetheless though pretty decent, good spot for Mexican food! read more
4 months ago
3 months ago
This Houston Pappasito's is the best Papaasitos's. Our server's name was Frederick and he did an excellent job of suggesting dishes and we settled on the Seafood combo (shrimp & scallops)with "crème' sauce and the Beef and shrimp fajita. The beef fajita was the most well prepared and delicious fajita we've had in decades. No joke! It was so good it's not even in the photo. It was so tasty that we asked to speak to the chef. Chef Mathew came to our table and we were amazed to see that he's 19 years old. He worked his way up from dishwasher and not chef. His meticulous way of presenting the food and its presentation is memorable. We travelled from the DFW area and will most definitely return to "our" new favorite hotel. The entire team is 5 star. In addition, the lining in my Kate Spade purse got caught in the zipper (annoying) and I couldn't get it open to get my hand sanitizer and I was really famished. I was about to rip it and our waiter Frederick tried and he couldn't get it open and he called a colleague named Matua (said he'd didn't want me to rip my Kate Spade. Mataa opened it without having to rip it. Overall, from greetings at the door to the food customer service I'd top notch. We shared our experience with Jacob the manager and he was very proud of his entire team. When in the Houston downtown area visit this little gem. They don't have the full Pappasito's menu ;but with service and delicious food, who needs a full menu to waste time looking at. The food was delivered very quickly and as I've said before the presentation matched the deliciousness of the food we ordered. Two thumbs up and five read more
6 months ago
3 months ago
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4 months ago
9 months ago
First of all, Sam at the bar makes amazing bloody Marys! And you can't go wrong with ordering the fajitas! read more
3 months ago
Wow! Pappasito's Cantina's Tex Mex food is amazing! Mexican food is not my favorite, but the food at Pappasito's just hits different. I came to eat lunch here with my mom and my aunt. We started off with chips and salsa. Then we ordered a chicken quesadilla and a fajita meal that came with steak, ribs, and shrimp. The chicken quesadilla was possibly the best chicken quesadilla I ever had, and the steak from the fajita was some of the most tender steak I've had as well. It came with rice, guacamole, and beans too. We shared a piece of cheesecake for dessert as well. Our server was so kind and helpful in making sure we had the perfect lunch! read more
11 months ago
Fish tacos were good, when I asked for salsa verde the server forgot to mention it was creamy. Definitely not what I was looking for but I mixed it with the red and made Christmas read more
1 year ago
11 months ago
7 months ago
We went to Pappasitos before attending a concert at Toyota Center. The place was very busy because there were many events going on, baseball and a festival. We got there around 630pm on Saturday night. We were told 45 minute to wait but we were seated after about 30 mins. Once seated, Marco took great care of us by quickly bringing our drinks and took our food order. It took awhile to get everything but it was expected because of the crowds. Good thing we were walking distance to the venue. This location is excellent when attending downtown events. We had shrimp tacos and quesadilla and a glass of wine. Food was excellent as always. read more
I honestly didn't have very high expectations for this place. I expected mediocre chain restaurant food churned out for business travelers (attached to the convention center Hilton). I was definitely very pleasantly surprised! The salmon was freakin awesome.. some of the best I've had. It was perfect cooked.. so tender, moist and flavorful. So often salmon is overcooked/dry, which makes me hesitant to get it when I'm out but i'm so glad I gave it a shot. The lime butter that comes with it was the perfect accent as well. The staff was very friendly and helpful but I will say I was disappointed to hear a bunch of specials, not listed on the menu, explained to another patron after I received my food. These weren't told to me and there were 2 options that I may have chosen instead. That being said, since my dish was so good it wasn't that big of a deal but I would have been pretty annoyed otherwise. They should have them posted somewhere if they're not consistent in communicating them. I'd definitely return if I'm in town again for work. read more
1 year ago
We traveled from California for work and stopped here because we were staying in the hotel that it's attached to. The food was really good. I'm honestly shocked that this place doesn't have four or five stars cause the food was so flavorful and delicious and fresh. The proportions are also really good and definitely shareable. The service was very friendly quick. Ambience was really cute although there was a bull that was staring at me in a judgmental way. lol overall was a great experience and would definitely recommend! read more
Sean was such an amazing server. He knew about key items on the menu and they didn't disappoint. To start had a round of the Grand Hennessy. For appetizer we had the lump crab and spinach dip and fried Calamari. Bit appetizers were delicious. The valuation was the perfect mix of crunchy and soft if that makes sense. Seasoned to perfection. The crab and spinach dip was creamy and the garlic bread crisps were to die for. Must try item for sure. For entrees we enjoyed the redfish pontchartrain, crispy seared Atlantic salmon with a side of truffle potatoes, and the salmon Alexander. When I say the food is AMAZINGGGG! I had a pineapple refresher and it was a mix between a Moscow mule and a margarita. Delish way to end dinner. The ambiance is festive, yet modern. The whole atmosphere is a vibe. I'll def be back. I love the customer service and the food was hella tasty. 9 1/2 out of 10. I was def not disappointed. read more
1 year ago
Service was great!! Janae was suburb!! . Very friendly and quick. Food was minimally warm and drinks were tasty but one was full and the other was half full and a ton of ice added! Tortillas homemade and very tasty!! We will come back! read more
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More info about Pappasitos Cantina - Downtown
1600 Lamar St Hilton Americas
Houston, TX 77010
Downtown
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(713) 353-4400
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http://pappasitos.com
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