I decided to order some takeout for lunch and went to the website. The checkout function was not working and just wouldn't let you pay even after 5 attempts. So I called it in and the customer service was really good. The woman was very attentive and apologized for the website issues. I got the $10.99 spicy chicken sammich with fries and soup. The sandwich was delicious and huge, although not very spicy. The soup was chicken enchilada and had a nice flavor. The fries were decent and abundant. I was really impressed with the chicken sandwich. I also had a watermelon lemonade which was nice. The pickup area is very small and got tight with 4 people picking up. read more

Me and my fríend love the triple dipper we never have to wait to be seated I like the margaritas too

The food is always so good. The service was nice and amazing. Good Ambiance. The Cookie Skillet is amazing. Our server was Tara she was very nice. read more

Chili's - Skillet Chocolate Chip Cookie - American Near Me - Lancaster, Pennsylvania

Looking for something savory to eat? Their burgers are so good! That's usually my go to at chili's. Waiters have always been really nice too! read more

Yelp! Wait time 11 minutes. Upon arrival, it will be 30 minutes. Had to wait the additional time to get seated. There was empty seats available but they didn't seat everyone waiting. read more

Was quite a wait without skip line but the food was good server was spot on and had come back several times to see if we was ok and good to go start to finish . read more

The wait time was unacceptable. Not the actual time (90 minutes) but the fact that when we added our name to the list we were told it would be 20-30 minutes. Based on that we waited. 30 minutes turned into 45 and then 60. By then we had invested an hour and it was too late to leave and move on. Finally after 90 minutes we got seated. I don't know if that is policy to get people to stay or a mistake by the attendant. Either way it's unacceptable. Meals were good and table service very good. read more

Short wait, 40 minutes instead of posted 60- 90 minute wait by Yelp. Good, fast service w/good quality foods.. Will return.TY read more

Fire manager! I counted 16 open tables, 30 people on wait list. No communication from manager hostest said kitchen couldn't keep up....stay away read more

Absolutely loved the service & the food came out soo quickly. It was all very delicious, didn't even have time to snap a photo!

First the guy on the phone was rude and claimed to be "too busy" to help me. Then you join the waitlist and go from 12th to 3rd in line and told it's still going to be another 30+ minutes before you can be seated because people walked in before you could arrived even though you joined the waitlist. The hostess was very rude. read more

The food was amazing and our server was great. My only problems were with the mixed drinks and one of the servers. I tried to modify a drink so it wasn't so strong but apparently they pre make them all so I couldn't which kind of sucked. Also, the woman who dropped off our food basically threw it on the table and it almost spilled all over me and then she walked away. It won't deter me from attending but I hope I have nicer service next time. read more

Food was delicious! My daughter lived the chicken tortilla soup, she ordered 2 cups. Good choice for kid-friendly place.

Closes at 10. KEEP YOUR BAR OPEN UNTIL 10!!!! SERIOUSLY JUST BECAUSE YOUR EMPLOYEES WANT YO GO HOME DOESNT MEAN YOU CLOSE YOUR BAR. Multiple people came in after me and the only option was water. you're turning you highest profit earning opportunity away! Who's the manager here? Pay attention to your business read more

Top of the restaurant chain!!! Would recommend this restaurant to dine in not much of a wait time if 2 to 4 people are being seated.

*Prompt service *Hot food with huge portions. We got the dippers trio and chicken n fries. Took 1/2 home for another meal. * coconut magarita was so tasty * fair prices for food and drinks * server was on top of our orders and friendly read more

Went to Chili's for belated birthday dinner. Food was amazing. But even better, was our server, Chad.

Our waitress was friendly and upbeat, which set the tone for my experience. She brough over tortilla chips, which were super thin, crunchy and pretty much, amazing. They were the "star" of my meal. A trio of sauces (queso, guacamole, salsa) was basic. The guac was freshly mashed, but held little flavor of lime/cilantro; salsa was pureed, no heat, absence of flavor and queso, your basic, heated cheese sauce. Refrain from this mediocre appetizer, but def get more chips. It had been ages, since I've eaten at a Chili's. Back in the day, the menu wasn't nearly as extensive. Since it was a chili's restaurant, I opted for their chili. It was as if that chili had spent days in a crockpot, with all it's goodness and spices, cooked out of it. It was murky and I begged for hot sauce and sour cream, to perk it up. Fail. read more

Spent 45 minutes waiting outside on the waitlist, for them to remove us from the waitlist immediately when I went to my car to wait instead

Very disappointed, we got sat at the end table against the wall, the wall was so dirty it looked like it hasn't been cleaned in years.. our waitress was very polite and made sure we had everything we needed. The food was not good at all, the cheese sticks were hard and the cheese was cold, my chicken sandwich was thrown together, the chicken was still pink and spongy, my sister got a hamburger and it was not cooked to what she asked. the new mac and cheese was hard and dry . will notttt be returning :( read more

Beware of any links Chili sends you to get help with gift cards. I had received a Be Our Guest electronic gift card for a carry out order which was botched (which also would have earned them 0 stars). I was having trouble retrieving it to print it and Chili's on-line chat sent me a link to get help through JustAnswer.com. It said there was a "totally refundable" $5. Not only was my $5 not refunded, it signed me, without notice, to a $40 membership with JustAnswer.com. I am contesting it with my credit card and reporting this incident. Shame on you Chili's/Brinkers for this fraudulent practice of tricking your customers into purchasing a JustAnswer membership. read more

Service was mediocre and the food was abysmal. The restaurant looked dirty and unkempt. Clearly the staff here do not care.

It was very busy. There were large groups on the wait list. When it was our turn to be seated we got a booth which I had requested. Our waiter was very busy but check with us every time he went by. He was awesome. read more

it was amazing g the food was great the customer service was excellent the drinks were tasty not to strong. took my daughter for her 18th birthday. Thwy came sang her happy birthday read more

I had a great experience today. Me and my partner went to chilis in the morning, which we have never done before. Everyone was very nice and our food came out very quickly . Everything was delicious, especially the margaritas. Our server was very attentive and nice. She definitely made the experience even better. Thank you Brook. read more

The service was okay the food wasn't really good but it worked and the cups were really the only cool thing but aside from that the service wasn't the greatest and it was really unprofessional read more

I've been coming here for years. This place overall is a great spot to eat at. The workers are respectful and polite. The food here taste awesome. Eating inside the restaurant is pretty chill and not too loud. I recommend coming to this spot. read more

See all

The last time we went there, they anything that we wanted! It was there the last time we were there, and then gone! I know the people can't do anything but management seriously has to stop taking things that people love off of the expect them to keep coming back. My family has been getting the same thing for years and now it's just been taken off the menu and this dish is a best seller mind you?! management definitely has to change some things! I love the staff and everybody there they treat us with so much kindness, but management really needs to stop read more

Super fast seating and friendly attentive speedy service. Use the seat ahead of time on the website or app, especially Friday or Sat night. Food was good too. Fajitas and tequila. Will come back. read more

Decor: chilis is a chain and this one is decorated like the rest of them. Bar/restaurant style. Generally clean 4/5 Service: never have had any issues with service 4/5 Food- I have tried numerous items from here but to list a few Cajun chicken pasta: my favorite menu item. Plenty of flavor and and large serving. Chicken is cooked well usually 4/5 Chips and salsa: chips are standard chain restaurant style and the salsa is average at best 2/5 Crispy cheddar bites: favorite appetizer on the menu 4/5 Quesadilla explosion salad: decent salad but lacks any wow factor 3/5 Southwest chicken soup: solid soup option! Plenty of flavor however they occasionally forget the crunchy strips if you get it to go 4/5 Chicken crispers: basically chicken strips but others in the area do it better 3/5 read more

This is the second time I've been to Chili's this month and both experiences have been really good! The previous time we came, my Dad and I both got the baby back ribs. One with the honey chipotle rub, and one with the BBQ rub. Both were delicious and the meat fell right off the bone! We also got the nachos as an appetizer and they were also really tasty. This past time we were here, I got the Bacon Rancher burger which was a big boy (Around 2000 calories, which I earned since I ran a marathon that morning), and it hit the spot. We also once again got the same nachos because they were so good the first time. Our waitress was very attentive and kind and continually made sure that we were okay! Had a great experience here both times and I highly recommend! read more

Chili's - Bacon Rancher Burger* - American Near Me - Lancaster, Pennsylvania

Service is terrible and the front of house team doesn't seat guests, preferring to hold empty tables for people who got on the waitlist but who haven't/may not show up. Switched tables to get a far better server. Queso came out tepid and congealed. Used to eat here often, but it's gone downhill fast over the years. No one cares here. read more

the food was great i love going to chilis the service is always perfect. last time i went, i asked for no sour cream and no beans and i got both. that's the only problem i've ever had there read more

WORST dining experience EVER at Chili's in Lancaster, PA! Kat the supervisor thinks it's acceptable to do new employee orientation IN the restaurant right next to customers. No ear phones were used and even though the music was very loud, I could hear "employee orientation" in one ear and music in the other. Stressful, aggravating dining - wish I would have just stayed home. We have been going to Chilis for MANY years and never experienced such a horrible dining experience. Guess it's hard these days to get reasonable, competent management. Definitely cannot recommend after this! read more

I have never been to a Chili's before and I was surprised to see this chain was actually decent! Employees were very friendly and on top of checking in with us. I went during lunch hour during the week which I thought would be crowded, not the case. It's a great place to grab lunch and have lunch meetings. Prices are fair and you get free chips and salsa with every visit if you sign up to be a rewards member which is also free! We ordered and within 7 mins our food was delivered it wa read more

Chili's - Southwest chicken soup - American Near Me - Lancaster, Pennsylvania

See all

I love coming to this Chili's. I actually just came two days in a row. Everyone that works here is super nice, attentive, and welcoming. Especially Heather. She is a great server and bartender! On top of the exceptional service, the food is consistent and comes out so fast. I'm not usually a fan of chains, but there's something about this place that feels homey. I will be back. read more

Chili's - Cajun Shrimp Pasta - American Near Me - Lancaster, Pennsylvania

We went to Chili's last night for my brother's 25th birthday. I was so excited. I had never been to Chili's before! I have never in my life been slapped in the face harder by any restaurant. Not even McDonald's has disappointed me this bad. And hey I'm no professional critic but let me tell ya.. the thing I liked most on my plate had to be the cold broccoli. Not the 6oz chewy hard to eat sirloin and definitely not the tasteless throw up of cold mashed potatoes. I'mma wrap this up because it's getting long. Almost choked on the steak. Saw my life flash before my eyes. A friend said.. "it's what you got.." I said no, I looked at everyone else's plate and I wasn't like man I wish I got that! Dirty utensils. Oh and here's your cherry folks. Food poisoning. 4:27am I am writing the general public between the increments of me running to throw up. Thank you Chili's... for nothing read more

Sat at the bar. Bartender was attentive and friendly. Tried the new chicken crispers. Mac and cheese was Luke warm. Wanted to watch sports. Playoff baseball "not available on their channels". Thursday night football "we don't describe". @chilis please give your employees the opportunity to succeed and for customers the experience they are hoping for. Failed unfortunately. read more

Me and my girlfriend went last night and had a very good experience. The service was the fastest I have literally ever received. When it was time to order drinks, me and my girlfriend were ready to order our entrees awhile. After giving drinks and then giving our entrees, our drinks were brought to us by someone else before the waiter could even leave with our ticket. Then everything was just extremely quick, the app and entrees were unbelievably fast and tasted very good. Me and my girl randomly decided chillis because I have only been once before and it had no waiting time on a Saturday at 6:00 pm. We had one of the best experiences from a restaurant ever out of nowhere. Will definitely be going again. I got the Cajun Chicken Pasta's read more

waiters are very incompetent and confused.They mixed up my table with another customers and I ended up paying for both bills with no refund plus wasn't able to use my discount on my order absolutely would not recommend what a rip off read more