My boyfriend lives right next to this chili's so we go here once in a while. We've been here twice within a few weeks and the service got worst each time. This recent time was one of the worst experiences dining out I ever had, we didn't get approached at the table for 25 minutes or longer. We almost walked out but were so hungry and had hope. The waitress finally came to our table and got our drinks and app. We waited another 30 or so for our food to be done. A medium burger and chicken fajitas that shouldn't take long but it did and of course my boyfriends burger was burnt and the waitress didn't even ask us if we needed anything she had NO customer service skills and didn't say sorry or seem apologetic once. Waited another 15 for his burger by then I was already done with my meal. Unacceptable chili's. I'm so disappointed in this chili's and will never go back there nor will anyone I know. Btw our waitress only had 3 tables including ours. No reason for such low quality service. Get some better staff and management or this location is going down really fast. read more

I been working off of town to restore power and I got chili's to go margarita grilled chicken said it would take 15 minuets it ended up taking a half an hour and I go to eat it and there was no rice no beans no lime just chicken n broccoli just thrown into the to go container I will not go back to chilis read more

Chili's - Tex-Mex Near Me - Livonia, Michigan

My family and I have been long time Chilis fans so this review of this particular location is going to be short. We tend to go during lunch time so there is never a wait. I always bring a jacket because Chilis is, well, chilly. Servers work in tandem now, which I find weird having worked there myself years ago and didn't need to tag team to give great service. Chilis menu has taken a complete overhaul, many new tasty items. This is the best thing about this location though, compared to others in the area, they make the BEST table side guacamole. I'm not sure why other locations get it wrong, but it's right here every time. read more

This had to be the dirtiest restaurant we have ever been in ! We wanted to sit in the bar area and there were 6 tables that were dirty .We asked her clear us one then we noticed the bar was dirty as well as food and silverware on the floor ... all employees we moving extremely slow ... we will never go back read more

Went to eat at this Chili's restaurant today. It was half full with people having to wait 30 minutes to get a table. That is ridiculous especially when the place is half empty. read more

Do not eat at this restaurant!!! I had the worst, most appalling experience I've ever had in my life. The hostess told my partner and I that there were no seats available so she took my number and stated she would call me. There were a plethora of booths and tables open however I respected that it may be because of pandemic restrictions. Another couple walked into the restaurant 3 minutes later so I walked in behind them just in case the hostess forgot about us.. sure enough the hostess sat them right away in the booths that were already clean when we initially got there. I thought, okay maybe they got a phone call and were waiting also, but unfortunately that was not the case. The hostess stuttered when she saw us and frantically cleaned a booth off and stated that she wanted to give us a bigger booth (although we did not request such and were the same size as the couple after (before) us). We finally get seated and it took them 40 MINUTES to come up to us. At least 4 waitresses looked at us and attempted to avoid eye contact out of what appeared to be disinterest in not helping us. We decided to stay and eat out of pure starvation and lack of options as it was getting late. We made sure we got there at least 1.5 hours before close however that did not matter. The manager said she was sorry, that she would talk to her staff, be back to check on us, and take items off of our menu which never happened. Worst place ever!!!!!!! read more

I've had slow crappy service before but this is getting awkward. I'm never coming here again.

Its not like Chili's is a place you need to review ... It's pretty standard. However, I had some amazing margaritas and great service, so thought I'd review on that. Good margaritas are my kryptonite, so I decided to sample a couple... The Presidente was amazing. My fave, hands down. I also had the blueberry pineapple, which was really good, a little sweeter, but good. Props to bartender Nicole for the killer drinks! I really appreciate that Chili's has a lot more veggie items on their menu now. Unfortunately, they were out of quinoa so I didn't get to try it (I'm told by staff that they're always out of quinoa by the dinner hour... perhaps prep a little more in the morning?). I did eat my weight in chips and salsa, and had a shrimp taco a la carte, both went well with margs. =) read more

I hate writing this review. We have been to this Chili's a number of times and the service was good, the food was Chili's. Our last experience, however, was unbelievable. I try very hard to give allowances for service failures as anyone can have a bad day but this time it was over the top. My wife and I drive a semi truck and parking often determines where we can relax. We also only drink about once a month as we cannot move the truck once we have had anything to drink. That being said, our "60 square foot condo" was parked 50 feet behind the restaurant. Super Bowl Sunday and the place was less than 25% full. We, along with another trucking couple, ordered appetizers and a round of drinks. We then proceeded to watch the game and eat dinner. Our original server disappeared after about 30 minutes and we never saw her again. We found out later she had gone home. We had to ask over and over again for everything. We were ignored for 30 to 45 minutes at a time to the point that we finally started busing our own table and moving dirty dishes to the empty table beside us. Our drinks were empty for over a half hour. When we finally flagged down a server for a refill he had to make the drinks himself as the bartender was too busy watching Beonce. He made the drinks and then left them on the bar. Ten minutes later they still sat there and we could get nobodies attention. So my friend got up and grabbed the tray and served us. For dinner I ordered the Ranch Bacon Chicken Quesadilla. When the food finally came there was no ranch. The server did not say anything so I asked for it. He said "we are out of the spicy ranch" On a side note, when the word "Ranch" is in the title of the dish, it is a little important that you inform the person ordering the meal you are our of the ranch dressing. I asked if they have regular ranch dressing and hed said sure. Can I have some please? He walked back to the kitchen and did something for a couple of minutes, then walked out and made a hard right turn, walked across the restaurant and into the bathroom. The manager came by and asked how our evening was going. I asked for ranch and he went and got it. When he came back I told him what we had been dealing with. I told him I knew it was not a systemic problem as we had been here a number of times before and service was always good. I also told him we had one server, out of the four different ones, (the one who had made our drinks) who was actually trying. The manager apologized and I saw him pull his staff together in the kitchen and read them the riot act. Three minutes later our server came by the table and asked if we needed anything. I asked him for a new drink as mine had been empty for over a half hour. He walked away shaking his head. A couple of minutes later the manager walked up with our bill. It turns out our server had cut us off. We had all had three drinks in 3 1/2 hours. I would REALLY have liked to have had a couple of more drinks but we could not get a servers attention. I asked him to look at the bill and tell me if he thought we had had to much to drink. He said no. I asked if we were acting like we had had to much to drink, he said "No, but I have to back up my staff" I said, you mean the staff that you just yelled at for sucking?. He just kept repeating that he had to back up his staff. I used to be a management consultant for restaurants and this was just amazing. I would appreciated being cut off if I had imbibed to much but this was ridiculous. Never going back. I did tell him to make sure the young server knows that his decision to retaliate against me cost him a $25 dollar tip since, for only the second time in my life, I was leaving no tip and I had planned on tipping him as he was the only one who seemed to try. I am also writing a letter to corporate. read more

Went to Chili's last night and had the worst experience possible. The restaurant was virtually empty. The hostess said she was going to need to put us on the wait list for 25-30 minutes because there were only 2 servers and they were really backed up. I became frustrated when she walked away. Then after she took my name down she pointed to a small waiting room where there were small kids climbing all over the place. She pointed at me to go sit down like I was a toddler. After we were seated it took 20-30 mins to get our drinks and apps. My salad was drowned in dressing. My husband had to wait for a fork. There was no sprite in my sons sprite just soda water I asked to talk to the manager about the hostesses attitude and she stood behind him at the front and watched the entire thing. Then she continued to walk by and stair me down trying to intimidate me. I thought the hostess is supposed to be the face of the company and greet you and be the first person to say hello when you enter the restaurant. That is not at all what happened. We will not be back. We shouldn't have to talk to. A manager twice in 1 visit. The manager should have been out helping his wait staff, bussing tables, taking orders. The wait all around was ridiculous and food was terrible. read more

I was decent they kept giving me the wrong bbq sauce but other than that it was good.

We eat here alot, usually on Fridays, and the service is very good and the food is good too. Not this past Monday on my wife's bday. Terrible service. Waiter was 10 minutes late to the table ( not busy at all), had to repeat the order twice, late with the chips and drinks. And when he arrived, that was the last we saw of him. We had to ask for him twice to get us refills. And after a 35 minute wait, we asked what is taking so long. No answer. Also, when i signed in, a different order was on my account. What the hell is going on? When asked, no answer. We asked for refills again and a doggie bag...took forever to get them. Truly crappy service. Clearly this guy's calling is to wash dishes, not serve them. We will not be back anytime soon. read more

First time here and the service was terrible or I should say lacking. Don't go here. The tables were dirty. The menus were dirty. The bathroom smelled like ass. Terrible place. read more

3 take out orders and 3 mistakes. I'm so fed up of this place messing up my orders. I have given multiple complaints but the problem has not been solved. I used to like this place and used to regular quiet often. But now I will be avoiding this like the plague. read more

I love Chili's food but this location's service is ridiculusly awful. Chili's southwestern egg rolls are one of my favorite appetizers anywhere and I have liked basicly everything else I've had at Chili's chains but the service makes eating here miserable...it is painfully slow and often innaccurate. read more

HORRIBLE SERVICE I've ever experienced in my life. Don't ask for Kelly as your server. We came in and it took her forever to greet us. We sat there for 15 mins without drinks. I'm a server and been one for 5+ years, so with that being said i know what bad service looks like and that was her. I had to ask her 3 times for the same one refill, that ridiculous. Kelly was so bad that one of her tables got up and left because she was taking so long. Also it wasn't busy what so ever so i don't under why the service was as horrible as it was. Don't plan on coming back. read more

Honestly, this location don't even deserve a one star, every time we come here there is either a rude waitress or something wrong with the food , but tonight we had a very very rude manager , I didn't catch her name , but will most definitely be talking to corporate in the am. read more

Chili's is a clutch place to go when youre really big on hunger but low on funds. My wife and I grab the famous 2 for $20 special all the time and always leave full. The Loaded Fries, Chicken Crisper with Chipotle on the side and the Southwest dippers are my favorite goto foods. The dessert is great too! read more

Just horrible awful chain restaurant crap ate at the Livonia location our food was as awful as the service we made the smart choice to never eat at a chilis again even if a gun was pointed at our heads it was seriously that bad! I Love Unicorns read more

I have been a customer of Chili's probably since it opened in Michigan(years) It has always been a favorite chain restaurant and unfortunately I'm going to have to let it go. I've been trying to give them chance after chance and it is not improving. My order tonight was wrong again on top of the long wait. I don't mind the long wait because I understand that COVID-19 has been such a challenge for restaurants and staffing them. But what I don't understand is that if the kitchen makes the order incorrectly no one double checks before it goes out to the customer? I usually order the same thing to make feeding three children easy; party platters with a add on family bundle. I've ordered several times since the shutdown and they have gotten it wrong almost as much as they got it right. Then when I bring attention to the wrong order, staff seems to get an attitude like I'm inconveniencing them for THEIR mess up. No apology ever. This last time, my husband got all the way home to realize it was wrong and when I tried to call the restaurant, no answer and I can tell they were disconnecting the call. I have called several times and each time it hangs up. This is NOT how you handle the many challenges that are associated with running a restaurant. Just because you ignore the problems doesn't mean they go away. I'm very disappointed that this is the last and final chance I'm ever giving Chili's. read more

chain restaurants...as a whole, do not frequent. unless desperate or it is the only place open. in my case recently, it was the only place open. food is average. ambience was EXCELLENT! what i love about fellow eaters at the late hours is that we are all looking for food other than a gas station and chili's was the only place open in livonia. the staff was exceptional and professional even as they were about to close in fifteen minutes, but we were walking through the door. we did not feel rushed and their patrons were equally fun and sweet. will go back to chili's...but when i am out late and need a late night spot. great for ambience and drinks, but food is the average corporate chain food. read more

Their specialty is fajitas, quesadillas, and enchiladas, what else can you say the day we went they had numerous menu changes or were out of the items I wanted to order. The service was pretty quick to be 7pm. The Skillet chocolate chip cookie is the main Calorie killer for us!! You MUST TRY this!! read more

Fajitas were delightful, and the service was great! My family loved everything about it, oh, and I guess that the spicy shrimp taxis are way hitter than franks sauce,- so says my brother read more

Just left. Ordered two burgers and a kids meal. Kids meal came out first. 10+ minutes later no burgers. Not busy, do we inquired and they are waiting I'm fries. Burgers done, give minutes later I cancel the burgers because there are no fries still. So my burger is just sitting somewhere. Poor service. Will not return. read more

I ordered veggie fajitas without a multitude of items because I'm a vegan. Not only did the kitchen get my order correct, they gave me extra veggies and my waitress, Kiersten, rang up my meal as a veggie pasta to save me around $5 dollars since I got no meat in my meal. Excellent service and very accommodating of my dietary restrictions. read more

Stopped here one day after work with a rather large party. Nothing to complain about. The hostess made small talk while she showed us to our table. We were seated right away even though they appeared to be very busy. Our drinks came out quickly and our order was taken right away. Our food was hot and our orders accurate. We never had to ask for a drink refill since it was already done by the time we thought about it. Chili's has good food and a value to match. Will return. read more

Slow service & sometimes poor quality of food..definitely not the best chili's around...go to the canton one if possible...other than that the staff is very friendly and is a good place in the area because theirs not a whole lot of restaurants in this area. read more

this is the worst chili's i have ever been to. the chili's "to-go" is actually the biggest joke. you NEVER get your food on time when they give you a time to pick it up, all the food you order, or the correct food your ordered. i ordered chili's to-go last night and had to wait an extra 30 minuets to get cold food. i ordered a bacon ranch quesadilla from the 3 for $10 menu and got a cold cheese quesadilla, there isn't even a cheese quesadilla on the menu! i've always loved chili's and given this location a few chances because it's very close to our home, but this is the last time i'm going to be wasting my. money on this shit hole of a restaurant. read more

Chili's - my "bacon ranch quesadilla" LMAO - Tex-Mex Near Me - Livonia, Michigan

Dirty, dingy, bad service, and to top of off, food poisoning. Won't be back. I had the chicken fajitas, and the chicken was gross and rubbery. The broccoli was ok... read more

I love Chili's! I've never had bad service, the waitstaff and managers are always very very friendly and always very willing to help answer any questions you have. I am obsessed with Chili's! So good! read more

Have been a regular at this neighborhood hang out for 5 years... new to the area at the time. It made my transition so much more enjoyable. The staff... is always pleasant, friendly and efficient. The food is unbelievable and the all day HAPPY HOUR is just killer! Keep up the the good work... Jodie, Nicole, and team... you make me smile on every visit. Cheers to you all! read more

Chili's - What more could you ask for!!! Service with a smile - Tex-Mex Near Me - Livonia, Michigan

Well, I try to give Chili's a chance. I travel for a living with no budget but sometimes just want comfort food. 2 budlights and a burrito+tip $25 after 9pm. Burrito was fine, side dishes were steam table beans. Just made without care, no garnish and sloppy. read more

This was the worst experience I've ever had at a chili's. I've worked at chili's for 3 years so i understand how it works here but this very location did nothing to make the experience better. We got sat by a very nice hostess. Waited 30 min to get greeted, not by our server, but by a manager who didn't mention his name. Took our drink orders and my hawaii ID because I got a Tito's lunch. He must've told the server the wrong drink orders because my company didn't get the right drink she wanted. Server also didn't mention her name because she probably knew we were upset by the wait. Then the unnamed manager came back to tell me that he wouldn't accept my ID which is a VALID ID. So I gave the waiter my passport card to confirm my age since it was such a hassle. Our food came fast which was a big PLUS until I asked for A1 sauce and my friend wanted her water and our server never came back with it so my friend got up to go to a micro and grab an A1 for me and then I saw a pitcher of water and got up to take it to our table for her. She never came back to our table when we were eating. Once we were done eating she finally came to our table and I asked for a box. She didn't ask to split our checks or to come back with our checks so we did it on the ziosk. Horrible experience. Very upset that management did nothing to make it a more pleasant experience or at least show some compassion for a wait on EVERYTHING. We didn't get anything we asked for and just got it for ourselves and served ourselves. Usually I'm very understanding with restaurants when it's busy but our server was never around and she only went to one other table in the restaurant and barely came to us. I'm highly upset because I love chili's and love working here. This was not a good location to go to. The server could've told us something to understand why her performance wasn't a par but she didn't explain the delay and the manager never checked up on us read more

They are great! There was one time when we came and they were out of chicken crispers (really?!) turned us off but ended up trying it again and enjoyed our food. The 2 for $22 is such a great deal! Food and service were awesome. read more

I placed an online to go order here tonight and it said an estimated wait time of 22 minutes. We ordered the dinner for two which was two orders of chicken tenders with fries and broccoli and the onion blossom app. I got there shortly after the estimated time the order would be ready (9:49 pm) and walked in the door for Togo orders. I waited over 5 minutes before someone even came out to greet me. After I paid I was told "that it will still be a few minutes". 20 minutes later the food FINALLY comes out. The food was cold and tasted like it had been sitting which is very odd considering how long I waited. There was also no broccoli in either order so neither of us got our second side. Overall this Chili's is just VERY poorly run and deserves 1 star. I wouldn't be surprised if this location is out of business in 6 months. If you are considering placing a Togo order don't bother. It's no wonder they were dead in there on a Friday night, but yet still some how some chicken tenders took 45 minutes. Also while I was there I heard a waitress in the kitchen yelling at the cook. Needs better management. We won't be back. read more

Pleasant service and good food. The 2 for 20 is a great deal and they also have some healthy choices!

First ordered a Long Island Ice tea. Was very very weak. Cost...$7.50. The Tex Mex bowls and Southwestern rolls were excellent. Then came the service. Was a 10 minute wait on a crowded Friday night which wasn't bad but in a matter of an hour we had 5 different servers. Couldn't get anyone to refill drinks, take our empty plates, waited forever for someone to bring us a bill etc....Finally had to ASK someone so we could leave. I think the staff needs to pay more attention to the customers than goofing off. read more

9 times out of 10 my service has been great here and so has the food. Most of the staff is personable and fun to talk to. Drinks can be a bit slow at times when they only have one bartender so order a double round if you're worried about it and it's busy. Only one bad experience and will likely done at tables instead of at the bar due to the lack of attention the bartender can provide while doing all their duties. Was served a very greasy meal there that hadn't been properly drained (the batter was sliding off the chicken like melting butter) but it took a long time to get the bartender to come back to fix it. I wanted it taken off the bill and to just finish my appetizer instead, but was charged for two of the meal instead somehow, and double charged for my drink. It took 3 explanations of what was wrong with the bill to get her to correct it. Aside from that, every other experience has been great! read more

Today was my mother's day dinner at chili's. Just a 7 year old with his mom. I ordered his food. Mac and cheese with fries and my burger. Our food comes out 50 minutes later. He gets grilled cheese and oranges. Close? Nope. I politely declined this food and told the 3rd person that waited on us what the actual order was. No apology or any indication a mistake was made. I waited with my untouched food for his to come out in 20 more minutes. Still zero acknowledgement of any error. I get passed the mistake until we get the bill that I asked 4th person to retrieve and discover I was charged for both the Mac and cheese and the grilled cheese meal. Cool. After waiting and waiting I went to the bar tender and explained there was an error. He took care of it but really??? People make mistakes but owning it makes all the difference. Also, we were treated to the phone ringing incessantly during the entire drawn out experience. Answer the phone or turn it down if you are too busy. read more

great food ...horrible service on 3 separate visits...we wont be back! I bet they will be out of business soon