For the price, Chilis ain't that bad. It's been a minute since I've been to a Chili's and the food was pretty decent. The food I will say was really salty though. Prices are decent and servers were nice. I honestly think it's a great deal on food there. read more

My daughter wanted to go for the graduation dinner after the ceremony. Worst experience I've ever had in a restaurant. The restaurant wasn't even a quarter full. There was more employees than customers. I'll start with my silverware was dirty. We ordered four dinners, two cheeseburgers and fries, a triple dipper, and a chicken crisper. We got two dinners, chicken, crispers, and the triple dipper and then 10 minutes later we got the other two dinners The chicken crispers are so oily and salty. You couldn't even eat them. Both burgers were overcooked. They were almost hard while you taste as much char and the fries were undercooked. The burger we asked for no onions with smoothered in onions we couldn't even attempt to take them off $100 Later we all left still hungry and disappointed The waitress apologized over and over, but kept using slang definitely would not recommend coming here read more

Would love to tell you how great our meal was but cant. Why? Because you will not staff your facility to the point that we have been turned away MULTIPLE times. Your restaurant is half empty, youre only able to service three tables at once and its going to be a hour wait? BYE read more

Wow. I know it's under new management since we were at this location last but they still don't care about the customer. No wonder the place is almost empty on a Friday night. So, im not a small man by any means. They seat a party of two at a shitty little table in the back when there are easily 15 booths available. When I said anything about it the server just looked shocked and carried on. I know im a sarcastic bugger when I'm unhappy but I really didn't know there was a potato shortage in Michigan. Less fries than Ive been served in a very long time. The food was ok. Our server was polite and attentive. She laughed at my "small table" jokes but was obviously under orders that parties of two sit at the kids table. Won't be back to this location. The one in Canton on Ford road is 10x the restaurant this one is. read more

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Chili's was ok. But not really anything good to say but the location and ambiance was nice . The place is understaffed. It took forever for the food to come out even though all we ordered was nacho dip trio and mozzarella sticks. Took thirty minutes to come out and the cheese and mozzarella sticks were not hot actually almost cold. A lemon drop margarita was ordered and tasted more like margarita mix. Wasn't good. But the bartender was nice and funny. I actually enjoyed the chips and the bartender tried her best to help. read more

Chili's - Drink menu - Tex-Mex Near Me - Livonia, Michigan

Waiting in line 25-30 minutes while at least 12 booths and tables sit unused is ridiculous.

Xena was our amazing server today! She was very polite and made our dining experience awesome! My son had the chicken crispers and I had the chicken bacon ranch quesadillas. Food was delicious and the molten lava cake was the bomb! All staff was very polite and very welcoming! I wish more servers out there were like Xena, because we had a terrible experience the other day at another establishment (not Chili's). Thank you for such awesome service, you made my day! read more

Good service and great customer service had a good time with family always good service with kids

My second complain is a margarita that tasted like Syrup again ordered 6$. Then 12$. They gave me the same. I didn't drink neither Told manager I know you gave me the same drink he did not refute it. Just stood saying I am sorry I paid the bill in full nothing taken off. I am Done read more

Chili's - A burger that my 5!year old Gg Baby refused to eat - Tex-Mex Near Me - Livonia, Michigan

Food was cold not edible the service in the building was very friendly did their best to fix the problem as for the atmosphere was very loud

Just had the best experience with Jordan such a nice guy! Great server would come back just because of him muah loved it

If I could give a zero I would. Was told it was a 30 minute wait and we'd receive a text, didn't get a text at all, but by minute 45 we walked in and asked how long it would be and immediately got seated. Ordered a Tito's strawberry lemonade and waited 20 minutes for the drink (I swear I am not exaggerating). My wife order a burger with bacon, and bbq sauce, no cheese because she's allergic. Came out with cheese after waiting 35 minutes for food, had to return it. Brought it back out with cheese on it AGAIN... they brought it back out without cheese. Until my wife noticed the cooks clearly just scraped the cheese off. Absolutely ridiculous. Didn't even comp anything. read more

Chili's - Just Bacon Burger* - Tex-Mex Near Me - Livonia, Michigan

I just want to start off by saying this was my first time at a Chili's. I had high expectations based off reviews by friends and the internet. I am extremely disappointed in the customer service I had recieved. We were greeted promptly at the door and the hostess took us to our table. We waited maybe a minute to be taken back. Our server didn't come up to us for 10-15 minutes to take our drink order. When he finally got around to taking our orders we had to order our drink and food at the same time. Our food came out before our drinks did and our server disregarded that we had no drinks until we said something about it. He said they were "cleared out of the system" and he assumed we had gotten them. Despite him being at our table before getting them to us. Our entrees were very flavorful and hot. I was also displeased with the cleanliness off the restaurant, our table was wiped off but there was still food and lettuce on the table. The bathrooms are a completely different story. For a three stall women's bathroom you think it'd be really clean, right? WRONG. two of the toilets were so clogged there was no water in them. There was papertowl and toilet paper crammed in them. The only one that was able to be used was leaking and/or had urine all over the floor as well,not to mention all the ants and bugs crawling around. Needless to say, if you're wearing sandals, just wait and go to target or Walmart in the same strip. (They're much more clean and sanitary). Anyways, I wish I could rate this location much lower, being disregarded in a restaurant that is at maybe 1/3 of capacity is unacceptable and ridiculous. Had to tell my server 3 times I needed a box for my leftovers as he was standing behind the glass wall behind me, watching me pay for our meal. read more

Just a bad experience. They brought me the wrong soup, asked for the correct one, and they brought a second wrong soup (was never fixed). They didn't clear the table from our appetizers until we asked after our food was delivered, they didn't take any old cups, activelty moving the trash/old dishes to put new drinks down, and only brought us the new drinks after we asked for them (only waters) waiting over 15 minutes in an almost empty restaurant at 3 pm. My friends both had cold mac and cheeses, and we were basically ignored by our waitress, and when we were spoken to it felt rushed and like she was annoyed. We also had to ask for the check because she never put it on the tablet thing, and was irritated when we asked. Honestly take the time to drive to a different restaurant with better food, service and vibes. The worst chilis i have ever been too. read more

We ordered water. A bowl of soup and a soup and salad. It took over an hour. They were out of ice tea and service was uncaring. Tried this place for the first time in years and I will never be back. Not worth the money it cost. read more

Seated at the bar. Only seats they had but other tables/booths were empty. Had to be a personnel thing/issue. Bartender was cool. Heat must not be working it's cold. Long island wasn't top shelf it was pre mixed, is that how they do it now? Smh. My food was good. read more

Horrible service, took forever for our server to come over and even just place our drink order. Then after receiving our food, our server disappeared so we couldn't resolve issue with missing items in our order, no refills for over 45 minutes. And even after asking for the missing items and refills she never brought the food or any other refills becides one. Ignored us all night. Our kick machine was broken so when we asked for bill it took over 30 minutes to get it, then instead of leaving the charged kiosk at our table, she hovered over us as she manually inserted our cards and watch how we tipped, kept the change of the checks who paied in cash without even asking or attempting to get change. Dinner that should have taken 1 hour took 2.5. read more

I love chilis when I go and dine in service is wonderful, today was my first day getting carry out and it was absolutely horrible m, I only got chicken enchilada soup and a side salad and they couldn't get that right. I hog all the way home and the soup was disgusting, they put the fajita strips in the soup with no cheese on top, when I went to eat the soup it was soggy with the strips and let's not mention I purchased a bowl and it was not filled to the top it was about and inch away from the top for $7.99. The salad was decent but the ranch dressing was way watered down too much it had no flavor whatsoever. I am very dissatisfied with this chilis, in this works we live in today you can't be loosing your money on stuff like this at least make the food with love make it enjoyable, don't just throw it together because I ordered take our, it should still have the same quality as if I were dining in, I am still spending my hard earned money. DO BETTER CHILIS read more

The last 4 times I visited Chili's in Livonia. The staff at the take out counter and the bar was amazing. They've been friendly, professional and commendable. The one time they got my order wrong the manager quickly corrected the error. They have a new manager and he is doing an amazing job. Keep up the great work. Thank you. read more

My husband and I took our 5 year old here on 7/29/2025 for his 5th birthday. Our waitress was so pleasant and helpful and the entire team that day was very friendly and service was unbelievably fast this day. They came out with about 10 staff members to sing him happy birthday it was so sweet. Food was delicious and very fresh. read more

First off the wait was super long for everything which was annoying. The place itself was dirty as well and the water glasses were not clean. The food, however, was actually pretty good. The chicken tenders were crispy as well as the fries. The mozzarella sticks were also good and the mac and cheese were creamy. Good food but bad service and cleanliness. read more

Chili's - Tex-Mex Near Me - Livonia, Michigan

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Xena was our server for today and she's absolutely amazing she was very polite and even helped me with going outside the box when it came to picking out my drinks. She was awesome. If you can ask to be seated in Xena area. She will take good care of you. read more

The food was very good and very fresh and hot . The waitress was very nice to me and my mom . The chips and salsa was very fresh and tasty. Also I ordered the chicken strips with hot honey sauce and it was delicious. The price for 3 entrees and two salad and one chips and salsa was only 35 dollars. I would love to come back here again also the bathrooms are very clean and if you are looking for a place to go out and eat you should considered to come here . Overall 5 stars. read more

We ordered the trio with double chicken and shrimp. The beans were cold and the trip wasn't sizzling and it was floating in a rancid mess!!! Neither one of us could eat it. I asked to speak with the manager Darrell and he gave us 20% off our bill and they even asked us if we wanted to take any of it with us!!!! We couldn't eat it!!!! My husband was so sick to his stomach that he had to go outside and then I too threw up on our way home. This is our favorite meal that we always order. Never going there again! read more

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Great food, good location and easy to find, and family friendly which is very important to our family.

Awesome staff! Kiera was the cutest!! Food was amazing and got to the table quick, great experience overall.

Our service was great! She was very attentive. Quiet and chill atmosphere. We go to chills a lot and this one was better than most.

What a joke! Came in at around 2:30 in the afternoon mostly empty. Got seated right away but 20 minutes later no water, no silverware and no service! The waitress came by and said there were only two waitresses so it might be a minute. I saw like maybe 10 tables and thats an over estimate which is not busy when you're a waitress not at dinner rush. Waited another 15 minutes still no water, silverware or service! What ticked us off the most was the what I assumed to be the manager was standing there watching sports on the TV! Seriously, he couldnt grab some waters and our order to help them out. So needless to say with a manager like that it really wouldnt be productive to complain so we just left. We headed over to the Canton location, got seated within 5 minutes, they were short staffed as well but called people in. Waitress was very attentive, food was on point and delicious! We will never go to the Livonia location ever again what a waste of time! read more

Been coming here for 15 years, customer service is out the window. I got my food before my appetizer's after we waited for an hour after ordering. Ordered another round of drinks and was brought napkins. read more

I've been to this location several times in the past year for curbside takeout. My order has always been correct and the wait time is usually as expected. A couple of times I've waited 10 minutes past expected time. My go to items are the southwestern eggrolls and original chicken crispers. I've also dined in a couple of times and service is average. read more

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Food took over 45min to come out. We each ordered "3 for Me" meals. Neither of us received our salads, my burger looked old, cold, poorly put together and thrown on the plate. My side (asparagus) came out 5min later, they were hot, but dry. BF's meal (6oz sirloin, loaded mashed potatoes & asparagus) looked good, he said it was warm. I had some of his asparagus and they were perfectly cooked, buttered, but lacked any other seasoning. Manager came a 2nd time, apologizing for the food and service, saying it wasn't a normal night, order tickets got missed, and ended up taking more than half off our bill. He at least tried to make it right, but it shouldn't have gone that far. We never did get our salads... read more

My husband and I thought we would try Chili's because we recently saw it advertised on TV. The management has a lot to be desired. There was a living color, picture of the steak and shrimp with broccoli and I ordered it and the kitchen was out of broccoli so I ordered asparagus and it was not cooked. My husband ordered a mushroom Swiss hamburger and the kitchen was out of mushroom. The waiter was nice enough, but never asked if we wanted dessert or checked to see if everything was OK. The worst part of the whole meal was this employee that came out and knew the people sitting in a booth next to us and her mouth went on and on and on for at least a half an hour. She did not shut up and she didn't have an inside voice either. I had a headache for a long after I left because of her so I don't plan on coming back. read more

Waited a while to get seated. That was fine, it was a semi-busy night. After the hostess got us water, we never saw another employee again. People sat after us saw their waitress multiple times while we sat alone. After waiting for 15-20 min. We decided to leave as we had somewhere to go after and didn't see much changing. I usually love chilis but this was so disappointing. We ended up getting Mexican down the road and it was the best decision I've made all year. Also they had no lights on in the hall to the bathroom. Was very eerie. This sign was at the front of the store. No place else like it? Thank god for that. read more

Chili's - a sign that says wonderland village like no place else - Tex-Mex Near Me - Livonia, Michigan

Refused to accommodate new mom with twin babies and a stroller due to a server not wanting to walk two tables over out of their section. Instead they insisted on a booth with the stroller in the middle of a walking section. Not busy during this request. Host was clueless to help. No management in sight to offer help. Very disappointed read more

My son, daughter and I ate here and all 3 of us had food poisoning. I am not sure if it was expired food, poor hygiene and handling of the food. But, within hours we are all sick. I will never return or recommend this location to anyone. We are also disappointed with the overall experience because they were very short staffed and not friendly at all. I was willing to overlook the poor service, since they obviously had a staffing option. BUT, now to be sick from something we were served is not okay. read more

I did DoorDash for food for my girl and ordered the chicken crispers. As she partakes in eating her food, she found hair on her fries so I'm highly disappointed in this order and the fact. This is highly unacceptable and not right. I am definitely disappointed in this as she was very hungry and wanted this meal badly. read more

Chili's - Receipt - Tex-Mex Near Me - Livonia, Michigan

Just a place that is a little less than decent. The food was mediocre and weird. Service is good read more

Our server was amazing. Food is always 10/10 at chilis. Margaritas were so refreshing. You can never go wrong at Chilis but the service made it the best. read more

Saturday night, 3 tables and 1 person at bar cashed out, stopped in for chips and a drink at empty bar, bartender was on phone and asked if we had a reservation and was told it's a 45 min wait, left Chilis must have started paying minimum wage because this place just became the Secretary of State read more

I love this place moving in great direction with new management Thank you team wonderland!! read more