While the food is great, the service is very much lacking. If you order your food to go, whatever you do, do NOT park in the "Chili's To Go" parking lot. They claim you will only wait 10 minutes for your to-go order; however to Chili's, "to-go" means more like 45 minutes or more. I have had to wait for an hour and even up to an hour and a half on occasion to wait for my "to-go" order. While the food is good, the wait isn't worth it, and I haven't eaten at this location in over 5 months due to this fact. The customer service at this Chili's is horrible. When you walk into the place, you have to literally search for a host or hostess yourself. No one greets you when you walk in, and if you walk into the to-go section, forget about it- you are in No Man's Land! I have had to literally go behind the counter and walk into the kitchen and get people's attention, just so I could place an order. When you FINALLY get your take out order, you better make sure that you have everything that you ordered. I once ordered a black bean burger but when I got home I wound up taking a bite out of a BACON burger. This definitely ruined my dining experience as I didn't leave near the Chili's and didn't feel like making the trek all the way back to complain. Instead I called the manager and told him about the problem (I'm a vegetarian so why the heck would they give me the MEAT version when I deliberately ordered the veggie version the menu offered?!). The manager proceeded to tell me that I should have checked my food prior to leaving his establishment. WTF? Really? Then he claimed that he would send me a gift certificate. Mind you, this gift certificate NEVER arrived. When I called and complained about the "missing" gift certificate, I was told to place a new order with a new manager and I would be comped for the total amount that I had spent the night of the "meat" incident. I was truly happy with this, as I had spent about $25 on food just for me and my daughter alone. However, once I got there, the wait for my food was almost interminable (despite the fact that I had called in the order 40 minutes prior to my arrival!!). I've never eaten inside of this establishment, as I've already been screwed over too many times with the take out section, so I couldn't really expound on the dining experience via the inside. But take it from me, ordering take out from this place is so NOT worth it. You're better off running into the Jewel's or Walgreen's next door and getting a microwaveable dinner! It'll be ready before your Chili's take out meal is ready, that's for darn sure!! read more

It took like an "hour" to get our food. My drink was to sweet like really sweet. My salad look unappetizing it supposedly had ranch in saw no drop of ranch on my salad. This was my first experience at chili's and I did not like it at all. read more

I will never refer anyone to this Chilli's location one of the hostess sat a friend and I at a dirty table. I asked if they could clean the table and underneath the table. Her was response was oh our bus boy doesn't clean tables good so I'll jus sit you at a different table. I agreed with the hostess until I seen the next table and it was just as bad as the first 1. I told the hostess this table is also dirty. She suggested I wipe the table off with my hands. Of course I ended up leaving because I found this restaurant highly offensive. read more

If I could give this place 0 stars... I checked in online to reserve a space in line, was given confirmation of my place in line. Arrived to the restaurant to be told the computer was down so we'd have to wait 20-30 minutes. We were seating quickly. However, the entire restaurant is DISGUSTING!!! The floors are super slippery, & I'm dining with 2 elderly people as well and I almost slipped. The bathroom was horrendous! It appeared as though nobody has paid ANY attention to it all day(paper towels everywhere, NO soap so how can you ensure employees are washing hands?!, toilet paper everywhere, just dirty) we ordered chips & salsa(a staple at chili's) and they were stale! My grandfather had baked potato soup that was served cold! We sat for 15 minutes without fresh chips & salsa & I blame that on the inattentive staff. Our food took over 40 minutes to be served. But our waitress just kept saying, "it's coming right up." Finally, the manager comes & has a smirk the whole time I'm complaining. Our food arrives, cold! Another manager came and helped us out and prepared new food and told me I should've cussed the other manager out?? She ended up comping our entire bill but there such a lack of communication that the waitress came & said, "so how will you be paying?" She actually thought I was going to pay for that disaster meal and experience! So ridiculous. This location needs the health department and better staff! read more

My husband and I went here for Sunday dinner. Been a while since we've eaten at chili's. We always enjoyed going to chili's. But this time was different. Would give zero stars if had the option, service was horrible, food was below mediocre. Will not return to this chili's, very disappointed. read more

We always go to Chili's in the daytime. We always have a nice time. Everything was clean and shiny. Our server was super nice and cool. She came after giving us time to choose drinks, she brought them in a super timely matter. She gave us ample time to order, but it didn't take her a long time to get back to us. Our appetizers were brought out fast, and they were hot and perfectly cooked. She then went and made sure the cook was going swiftly. All our food was served a little bit after we had finished our appetizers. It was all delicious! Four of us, including my 3-year-old nephew, all shared a peanut butter cookie with ice cream and caramel in a skillet. It was delicious! My nephew accidentally burned his little hand on the skillet (we didn't realize it was still hot), and our server was totally cool about it. She got the manager, and they gave him a little first aid. It was nothing serious; he was fine, just a bit shocked, and the staff handled everything professionally and nicely. The manager explained that he has kids, and he understands. My sister was happy with how they handled the situation. My nephew was all smiles in the end. :) We managed to get out and on our way before rush hour, even with the little hand incident. And we all left in a great mood with smiles. Sorry others had such a bad time; we always have a great time. Maybe try going in for lunch? When it's less crowded? read more

Fool me once....I completely understand that it's hard staffing during the pandemic but I also expect you to set reasonable expectations. I ordered curbside pickup through the app on Friday evening and was told to pick up the order between 7:33 and 7:38. I arrived and checked in at 7:33, I waited in my car for about 25 minutes and went in to see what the problem was. Once inside the first employee I encountered goes to check on my food and says it'll be ready in 5 minutes, the next employee I saw says they have new cooks and everything is backed up, my food will be out shortly. Knowing that people tend to get things to you quickly when you're waiting in front of them I stayed inside, and proceeded to see about 5 orders come out before mine over the next 30 minutes. At that point I had lost my appetite and requested a refund, the manager comes out and says the same thing about having 3 trainees (which I understand) but it makes entirely no sense to wait an hour when the app tells me 15 minutes. The thing is that this was the second time this happened here. A few months ago I placed an order and sat in my car for an hour waiting on it. Update the app or the management because this is ridiculous. Terrible! read more

Horrible I went to other chilis in the suburbs this one was unbeliveable unfriendly waitstaff. The waitress needed more experience. My mother and I went for lunch and the place was dead maybe because it was a snow storm or just cause people knew this place sucked.I ordered the chicken tenders and fries the chicken tenders had tons of fat and fries were cold. My mom had a burger well done the burger came out uncooked bloody and we complained the manager didn't wanna fix anything he was a complete a-hole. this place sucks read more

I wish there was a zero star option. Don't even consider the "to go" option here. They are a hot mess! Waited for 40 mins in their gross waiting area before I just left. Placed my order at 11 am and received a confirmation email stating that it would be ready by 11:22. Arrived at 11:30, waited for 40 mins then left. The worst part of the whole experience was the lack of communication. The manager just kept slipping back into the kitchen for long periods of time. It was as if he was taking the orders, processing them, cooking the food, preparing the to go boxes...etc. I couldn't believe the awful customer service. My advice: go to the chick-Fil-a next door! Amazing service and friendly staff! read more

They're ok. Not great and not bad. I went in on a Saturday afternoon and the place was not even half-filled so this may be a reason my service wasn't as bad as others have encountered. read more

I eat at this place about 2-3 times a week with my wife. We love the food and deals at chili's but the service is probably the worst service you will get. Not sure if they're just being lazy or what but it takes 20 minutes for a drink at the bar. The food is never prompt even on slow days. We have to constantly wave the servers down to ask for something. This place will definitely be scratched off our list. We'll be going to a different location. read more

This place is disgusting. Went here at 4:00 on a Saturday afternoon. Floors were dirty, bar disgusting, and while waiting to be seated one of the waitresses literally pushed me out of her way with no excuse me or sorry. We left before we were seated-no way I could eat there, even if you paid me. read more

Ugh, I'm unsure why I do this to myself. Maybe it's because it can be a cheap meal if you have a coupon, maybe it's because they have reasonably priced lunch specials, or maybe it's because I sometimes like greasy food. At any rate, the husband and I visited this "fine" establishment for lunch. The appetizer of cheese curds was surprisingly fresh and tasty. It came with ranch and who doesn't love ranch? Unfortunately, the actual meal was lacking. My black bean burger was cold and the bun of my sandwich was hard. Not to mention, the service was poor. Drinks weren't refilled in a timely manner and the fries that came with my meal arrived 5 minutes after my sandwich. Not keen on returning to any Chilis, honestly. read more

The staff was great! My 10 year old was very hangry when we got there and Sam B. Jumped into action and got her order in right away! The manager Angie (I think) came over to make sure everything was ok. Both were very personable. read more

Why do I put myself through somethings.. It's like I Asked to be tortured when paying a visit to this place. They want you to wait approx 35 minutes. They want you to stand in an area where people are eating. The staff doesn't care. Once the food is delivered, some of the food that is supposed to be hot.. is partially cold. My kids did enjoy their food however I only enjoyed 3 bites of this horrible salad that I had ordered (with the promise of it being ohh so delicious!) It took me 10 years to finally go to Chili's and when i went here last night, I was reminded as to why. read more

Chilis to me isn't bad at all. They always seem to meet my expectations so far. I have eaten here a few times before, but on my last visit here I had the slab of ribs which was very tender. I was impressed, the salad I also had was very fresh. I never had a bad experience at Chilis read more

We have come here so many times but tonight was definitely one of the worst experiences we've had. Took a long time for a table and when we finally did get seated we waited forever for our waitress. Food was not really warm once we got it. Our server was gone more than we saw her. Really disappointed in Chili's tonight. If they can't get a a Tuesday night right how terrible is it on a busy weekend? read more

Initially came in and sat at the bar the first bartender was rude didn't greet us just gave us menus and went back to washing dishes.. About 10 mins later another bartender came at that point that's when we actually got water/service.. I was a little pissed at first but didn't want to take it out on the bartender just coming in.. I'm giving them 4 stars because once she found out that we didn't receive any service she immediately took care of us, we got food and drinks promptly! read more

After our Friday workout my girlfriend and I, treat ourselves to our weekend cheat meal. Whether it be dine-in or carry out we love ourselves the 2 for $20 deal. Yesterday, I called in about 30 mins close to place a carry-out but was rushed and neglected by one of one lazy employee who didn't want to take my order so I asked to speak with a manager regarding the situation. Miguel answered and I told him about how we just got denied customer service and Miguel apologized and took my order very kindly. Miguel is an outstanding asset to the business and in need of recognition! Prior visits we encountered a female and male server who gave us fast and kind service; very professional and amicable people. The male happens to be Miguel and now I know when we want to dine-in I'll be asking for Miguel or the female Latina server. read more

It's a chain, what can you do? The nice thing about a chain though, is that it's consistent. No matter your dining experience, the food will always be reliable. This Chili's in particular let's you max out on delicious margaritas, cheap on weeknights! Side note, I love lava cake! read more

So this chili's didn't receive my online order but I don't blame the staff. Working with food at one time, I understand malfunctions with the system and what not. The gentleman who took care of me was super nice and handled the issue on the quicks. Wonderful man. Even offered me a drink. Good job sir. Appreciate your great customer service read more

Rosie the server was nice ad attentive! Food came out no major issues everything was fresh. The only issued I had here was the restrooms they were so disgusting I cringed. I told the hostess but she gave me this confused look like "really" her name is Gladys I'm thinking like I wouldn't lie about a restroom. Situations like this I'll knock down a star but the server Rosie was on point so why punish this review. read more

Well I came here a few night ago! This was a great place to come eat! The waitress was really friendly and the good did not take that long to come out. The waiting on the bill was the hassle here. We were done eating for a while before the waitress came and I had to ask her for the check when she knew we were done eating for awhile. Other than that it's a great place to come have lunch with family. read more

This place is pretty good. I was here on a Saturday afternoon and it wa packed. I had the Santa Fe chicken salad and it was excellent! It was slightly spicy which I really like. Even though they were very busy the service was excellent, they even offered me a refill on my soft drink. I've also had their Chicken Crispers which are delicious. Also the chips and salsa are very good. I sometimes get them to go. read more

We came in right before closing 6/30 party of 9, but they still accommodated us.. food was good our waitress Brittany was EXCEPTIONAL !!!! She took our order without a pen and got every order correct!! She greeted us and took care of us...with a smile she exceeded customer service... read more

Personally, I wouldn't go back. It can get very crowded and uncomfortable and the food is just ehhhhh okay! The waitress was nice but she was so busy she didn't even get a chance to come and give us refills or comment on how we were doing. read more

First time at this Chilis. I have to tell you I was impressed with the portions. We were seated right away, even though they were packed. Our waiter Gabriel was FANTASTIC, professional and polite. We ordered the nachos with all the fix-ens and chicken. I could have been satisfied with just that. We split it and still brought some home. We ordered a house salad with a (to die for) vinaigrette dressing. My husband ordered the ribs with these apples in a cinnamon sauce (put a piece of crust and you have apple pie) and FF. He poured the apples and sauce on his ribs(on top of the BBQ sauce) and was in heaven. I ordered the pick 2...I got the salmon and the sirloin steak. They were both cooked perfectly! And in between there was Gabriel being so attentive to our needs. They have a menu just for the soft drinks. It was wonderful. As soon as my glass was almost empty...there was Gabriel. I noticed what the people around were getting. Tacos seemed very popular. So WHEN we go back and we will, I will ask for Gabriel to be our waiter. And just to say the manager Chris was awesome as well. I did register online with Chilis and received a free appetizer. I would give 5 stars but.... the menus were a little greasy and the bathrooms (which were so very busy) needed some attention. read more

Went to this Grill and Bar with my Aunt and the food was good. The Mango Margarita was great. My Aunt enjoyed herself. I got a lot of fun from hanging out with her. read more

I love Chili's... Except for the brisket. Not enough smoke flavor. A little too tough. I don't visit the restaurant often. So when I do I try the new food items. I took my son there for his birthday. He had a steak & dry rub rib combo. He said the ribs were dry. Chili's we get you but we decided to stop trying to compare his smoked meats with a restaurant's. His is actually more tender. More tasting and better testers is what this chain needs. Keep doing what you do. You can only get better...#not #the #smoked #brisket....#please !!!!! read more

I was horrified to see how blatantly racist some of the employees were! I just watched as they ignored a group of four African American women for ten minutes at the bar, instead choosing to serve the two white women who had just sat down. read more

use to be one of my favorite restaurants but over the past year the food has gotten alot worse. I def won't be going back anytime soon.

The service was ok, we went on Friday so we didn't wait that long, but the food wasn't that good it tasted like canned salsa and margaritas from a cheap bottle. Not that horrible bad, not that good eigther. read more

I have visited this particular spot in the past and left content. However this most recent trip has turned my opinion of this place completely around. 1st the bathroom was completely trashed, utterly disgusting waste and tissue everywhere, upon entering there was an employee using the washroom they never returned or sent someone to clean it after leaving. 2nd a couple across from us left and doing so spilled napkins drink and some food on the floor.11 times staff members walked passed and over this mess which sat right in front of us in the aisle and believe it or not they had brooms and dustpans in their hands. Understanding it was later in the evening which may have a bearing on it as the manager stated (NOT) employees were gathered in huddles and various groups talking and laughing. The manager made flimsy excuses for not being on top of it and the staff, who still after mentioning it didnt clean the areas but continued to let people in to be seated. Even after explaining how disappointed or appalled we were at the appearance of the place we were eating at and how it had killed our appetites an it made us wonder bout the sanitation in the kitchen did he offer to do anything to make up for the inconvenience even something little like cleaning up read more

The service was really good. I've always contemplated on wether or not to try their ribs. But the honey chipotle ribs were amazing I couldn't stop eating them. The boiled broccoli- my favorite.. The mash potatoes were delicious as well. The appetizer was to die for. Definitely would come back for more. read more

I live about 15 minutes from this Chilis, 2nd time at this location, my first experience was horrible but I decided to let it slide. Came to this location with my boyfriend and waited like 30 minutes for our drinks to come I ordered lemonade.. (they brought my boyfriends like 10 mins after mine) while the waitress was taking our order she was talking to the table next to us at the same time. The waitress would come and say "oh that's right your refill, oh that's right your fries" and that happened about 3 times until I guess she actually remembered to bring the drink and the fries out. The last part was the worse! We wanted to get out of there so bad and to top it off we waited another 30 minutes after we asked for our bill.. We were at chilis for 2 hours! Mostly waiting and waiting.. I'm not the type to speak with a manager but seriously avoid this location trust me!! read more

Great service and efficient management. Our server Caitlin was very sweet. The food isn't gourmet, but you don't come to chili's for gourmet food. The manager addressed an issue we had before we even had to say anything. Really happy with the trip, will come again. read more

Horrible Experience!!! We ordering their fahitas that came out so cold I could touch the grill plate that was suppose to be sizzling, the black beans, rice and tortillas were also cold. For this I blame the waiter, cause he had only one other table that I could see and when he saw the food was cold in the window in the kitchen he should have never brought it out to our table. When I called the manager over he barely spoke took only the fahitas away, I had to walk the beans and rice into the kitchen. When he brought the sizzling fahitas back I tried to comment on my disappointment, which he clearly didn't hear, casue he then removed his ear piece that is for communicating with the staff and I wasn't going to repeat myself. There was no real effort to review my table and make sure we had everything cause after he walked away I had to give the tortillas to the waiter to be reheated and a neighboring table was kind enough to give us some silverware that had left with the cold food so we could try to eat the replaced food while still hot. Also pretty sure our original food was just put on a hot sizzling plate. To make matters worse while we waited for our tortillas to come back to the table warm, the waiter, who thought I wouldn't get his sarcasm commented that his manager would be out with my extra hot tortillas in a minute. I replied it wasn't about it being extra hot, the food just needed to be hot, period!!!!! Also the manager who barely spoke a full sentence to me never even made me aware of what he planned to do as far as the check or maybe a dessert included and it wasn't even about compensation he didn't really provide that smile or extra effort of customer service you would expect from a manager. The check did have some random credits that I found on my own when paying the check. To make things worse, in the parking lot as we were leaving we ran into another couple who were leaving without finishing their meal cause apparently the waitress only served the husband's meal and gave the wife's meal to another table, while she waited for her's to be made again and his got cold. I have been a waitress for over 15 years and for that reason I know I have high expectations when I dine out, but this was bad by anyones expectations. read more

Usually this Chili's is alright with me, but today definitely wasn't the best experience. Don't even know what the waitress's name was (not even sure if she told us). She gave us a "minute" to look over the menu which lasted about 20 minutes. Now mind you she has yet to ask us if we want anything to drink. So when she finally decides to come back she takes our food and drink order. She writes nothing down. We did the 2 for $20 so I ordered the fajitas and asked for both chicken and pork. When I received my food I only had chicken. The waitress at the bar helped me since our waitress was nowhere to be found. She brought me back my plate and said that they would bring me out the pork carnitas separately. Another lady who I'm guessing might've been the manager brought me a saucer of some dry pork carnitas. By now I'm outdone. All I wanted was a check and a to go box! It's going to be a while before I go back to this Chili's...if I go back. Left today definitely disappointed. read more

Why do I keep giving this Chili's a chance oh the Chocolate Molten Cake. I went to Chilis at North Riverside & only waited 10 minutes to be seated "great". However when I got my entree my food was old, cold & refried. Why Why Why??? Is what I kept asking myself. Then my server says well I can ask my manager... Ask them what why my food is cold? Take it back to the back for a compliant & God knows what the cooks do.... I'm so over this place. I was so upset I didn't even order my CAKE!!! Chilies you have to do better read more

Great food and great service. Clean bathrooms and wonderful staff. I would keep using their service. And others should as well.