I would like to personally say that I have always been treated very good at chili's by the servers and the food has been very good so far for me. I have been eating from time to time at chili's from the summer of 2023. I have taken my daughters 10,12 & 16 and they seem to like the food and going there. I have gone to the north riverside location as well as the chicago ridge location like equal the amount of times and twice to the skokie location. We like their "3 For Me Deals" lots of good food for the price. I will continue to go have a good meal there as the price, food, service and cleanness has been very good for me and I am a very picky dude. For the record I do not know anyone personally at chili's to be here writing a review as a favor. read more

Terrible service Never Received my food. Ordered it at 7pm said will be delivered 8-8:30pm Phone lines never answered Call multiple times. No one never picked up. read more

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I was very disappointed today. We had an excellent wait person, but my food was very disappointing. I ordered a new dish: the cheese steak sandwich. The whole thing was swimming in liquid cheese, some pepper & onion & a tiny amount of meat. Not worth the price at all! Then there were 4 of us at the table so it wasn't a complicated check, but that useless ziosk was malfunctioning so much that it would have been easier to have a four year old calculate the check instead. read more

The wait wasn't that bad for this location. It can be more than a hour on select nights. 20 minute wait & They texted me that my table was ready. Honestly you cant go wrong with the $25 meal for 2. Appetizer, 2 entrees & dessert. You can also add a presidente Margarita for $5 Download the app so you can get points & get free chips & salsa!! read more

Chili's - Presidente Margarita - Tex-Mex Near Me - North Riverside, Illinois

Tiffany behind the bar was wonderful. She had a full section as well and handled everything easily. Refills on point, food tasty.

This place is horrible they told me a 55 minute wait they text my table is ready I walked back from my car they said I'm too late I hv to go back on the wait list again poor hospitality this place sucks ​ read more

Nancy was our waitress and she did an awesome job!! She handled herself with pose and charm. Very friendly and totally gave us the utmost service. Thank you!!:) read more

We asked for buffalo wings with ranch and they sent bleu cheese. Asked about the ranch and it took ten minutes. The silverware was dirty and they gave me a glass of hot water with dirtier silverware. read more

Chili's - I said my silverware I had was dirty and they brought me a cup of hot water with dirty silverware in it. - Tex-Mex Near Me - North Riverside, Illinois

Don't waste your time or money Very bad service Manager was very disrespectful..yelling and threatening customers... I guess he was mad because he was interrupted from eating his Popeye's in the dining area. I guess he knows the food isn't good. I WILL NEVER RETURN TO CHILI'S read more

Everyone who works there is so attentive to their customers. We have had Jasmine several times as a server and she makes you feel like you're her only customer even though she is running back and forth like crazy. It does not matter what day, what time, how busy they are. Your food comes out in a timely manner. Everything is delicious. We enjoy going to that Chili's. Thank you for the excellent service. This shows how good your managers are too, especially Artie. Robert Metcalf read more

The service is the wrost ever. We waited over a hour. To be seated. The manager didn't care. He kept seating everyone else. The manager didn't have a name read more

If your really hungry I guess this isn't the place for you. I came here on Monday after work to dine. Chili's has this 2 Fajita Special on Monday's where you choose to get 2 meats of Chicken, Steak or Shrimp. Also, they have $3.00 Classic Margarita's. I walked in and was greeted at the front entrance. There were like 3 young ladies standing behind a small booth. I told them that I would sit at the bar. I walked over to the bar to take my seat. The bar stools are not stable and very wobbly. I saw a small empty booth and decide it was best I sit myself in a more comfortable area. I sat there and waited, waited and waited. Ok hmmm Is anyone coming over to at least give me a glass of water. I finally saw one of the hostess and asked if anyone was coming to take my order. The young lady was very polite and said someone will be here shortly to take my order. Again I waited, waited and waited. The young lady walks past me again and she noticed that NO ONE had come to take my order. She was attentive and nice to ask me what I was ordering even though that wasn't her area. She took my order and brisk away and finally came back with my much needed Classic Margarita. Finally here comes my server after 15 or 20 minutes ready to take my order. Excuse Me. I will give an extra star because she did apologize. I had to ask for a glass of water and more napkins. My food arrives in no time sizzling hot just the way I like it. The chicken fajitas were seasoned and delicious. The steak was a bit tough and hard to chew and my rice wasn't good. I ate as much as I could and was just disappointed and ready to get my check and leave. My server came over and gave me a container to pack up my food. When she came back with the check. I noticed that my bill didn't equal up correctly to what I had order. My server correct my bill and I couldn't wait to exit this place. I wasn't going to leave a tip but my good side wouldn't allow me to be mean. It's just really disappointing that I had to sit and wait for 15 to 20 minutes to be served. If it wasn't for me asking another server for assistance. I don't know how long I would of been sitting. On top of that I was over charged on my bill. It's just too much hassle at this location. read more

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The food is always hot the serve is very slow .when I came in restaurant it was no one to greet me at the door .I stood there almost 10 mins before someone came over . read more

Wow. This place is awful. Let's start with the manager. She is checking vaccination cards with her mask around her chin. Lovely. The bar. Our bartender was so sweet. You could tell she was busy and had a lot going on but was so nice through it all. The way they have the bar situated makes zero sense. Someone with no brain organized it. There is this huge cooler that also had bottles of liquor/mixers right in front of the draft beer spouts. The bartenders have to contort and injure themselves to pour a draft beer. After I saw that once, I ordered bottled beer. No one with any sense would put something enormous in front of draft spouts. Please fix this for your bartenders. It's making their job more difficult. Now the food. The queso dip. It looks like what's in a baby's diaper. It tastes like puréed hormel chili with no cheese (that's what queso means in English) to be seen. It was so gross. The southwest egg rolls were ok but chicken was nowhere. I'm sure the restaurant gets them frozen so it's not the cook's fault but talk about more terrible food. Then ordered boneless wings to have something to eat. Those were edible at least. This place is a disaster. Someone needs to come fix it. read more

Can't review the food because the empty restaurant had a wait time. Once put on the wait list, we waited but decided to leave. Based off the interaction with the hostess and ambiance of the place, one of the neighboring restaurants was the best option. read more

Way understaffed. 50 minute wait for a party of 2 when the restaurant is half empty. Atleast the food is good

Came here Friday night. The food was wonderful and came out right on time. Josh was our server and he was polite and quick. The only flaw is the place is so dirty. The walls are damaged and seemed to need a wash down. The booth seats were so deflated, misshapen, plus worn and torn. The isles had paper straw wrappings about. Usually I leave my reviews strictly about the food or service but if this is an independently owns restaurant, please do some restoring! read more

Half of the restaurant tables are empty every time I come and there is an "hour wait" this is the fifth time Poor business practices read more

WORST WAITRESS EVER. FOOD WAS DISGUSTING. NOT COOKED PROPERLY. They didn't even knew the plates. We order steaks and they didn't even knew which one was cooked they were supposed to. Food was cold. Sides were wrong in all ways. This plate it's supposed to be two sides and they were only one and brought the second one in one plate when were for two people. We ask for ranch sauces and they were brought almost when we wanted to leave. They didn't even pay attention at all. Only good thing it was the hostess she was giving her all I wish she could find a better job because this restaurant doesn't deserve her. Plus we came all the way from Milwaukee. Almost forgot mash potatoes were nasty. read more

Chili's - No cooked chicken. And almost no chicken at all. - Tex-Mex Near Me - North Riverside, Illinois

I ordered a cup of the Tortilla soup to go. The staff seems to be new and extremely common with one another using foul language. the lady who prepared our food was distracted switching our order from bowl to cups - it was annoying . the quality of the food has plummeted downward. Tortilla soup was watery . I attempted to order the same thing once before & we ended up leaving because they had no spoons &the soup was never poured out of the bag resulting in the wait being ridiculously long so we opted to go across the way to Miller's pub. read more

Chili's - Watered down tortilla soup - Tex-Mex Near Me - North Riverside, Illinois

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Obligated to give a star. But do not go here. Horrible service wait times to be seated, to eat, etc. took over 15 min for chips to come. It's been over 40 minutes and we never received our food. Which was apps and a side salad. I'm hangry! The waitress came and asked were we good like she thought we should be getting the check and I asked her for what? Where's our food? read more

My family and I came in at 12:35pm to have lunch. Since we love Chili's. A party of 4. The place was pretty empty but I understand if there wasn't enough staff. Since, I also work in the restaurant industry. The host told us the wait was 10-15 so we said that's fine. Another party of 4 came in after us 5 minutes after give or take. Was put in the Yelp waiting list where we were next in line. No reservations made via app. Waited 30 minutes and the host skipped us and decided to skip us and take the other party behind us. We asked why this was happening. The host completely ignored us and walked the other party to their table. Very unprofessional to say the least. Definitely a bummer since the past few times we've been here have been excellent. We decided to leave with others following. read more

The first time i ordered from chilis tonight on doordash, I ordered a bacon burger and mushrooms. I literally just received the sautéed mushrooms! No burger at all!!! So im upset and hungry and I order the same bacon burger again. 90 mins later from my original order, my bacon burger arrives wirh NO BACON !!! Are you serious!!!! Horrible restaurant! So I paid for a lot for nothing I received! Pissed and will leave bad reviews on every platform I can find! read more

I had a wonderful time at this chilis. The baked potato soup was phenomenal and my margarita was on point! Would recommend to anyone that enjoys a cheap but good dinner read more

Absolutely HORRIBLE service. We sat at the bar & waited a very long time before the bartender came over to us. I Ordered the Sante Fe Salad, my friend ordered a steak. Our food arrived but we were not given utensils or napkins, I had to get up & retrieve them for myself. My salad was not correct so the server took it back to be re-made. I waited over a half hour while my friend ate her steak, the bartender ignored us that entire time. We finally caught his attention & he went to the back & brought me what was basically a house salad with some chicken on top. It was missing all the things that make it a Sante Fe Salad. I didn't want to send it back again as my friend was just about done with her meal. I pointed this out to a manager, he was very disingenuous with an apology. My salad should have been removed from the ticket but it was not. I contacted the corporate customer service & received a very cold "form" letter apology & they threw me a $20 gift card which I don't plan to use. Hardly makes up for the miserable experience & the awkward situation of my guest being uncomfortable eating her meal while I waited over a half hour for mine, all while being completely ignored by the bartender. Not to mention, the bartender didn't ask if we wanted anything else, I believe my guest wanted dessert. I won't be returning. read more

The service was extremely terrible. First, the hostess told me that I would have been a 30 min wait when there was no one at those tables. We went to chick fil to get drinks while we waited. When we came back and got seated, the rude manager leaned into my child's face and said that we couldn't drink that in there. I told her to speak with me and not my child. The food was overcooked and warm, not hot. I will not be returning to this location. read more

Spend the extra time and drive to Darien!! Service SUCKED!!! Waitress too busy talking w friends. Left bar area cause no one came up to us after 15 minutes then got seated and waited another 15, had to be served by manager who was working his ass off cause his employees are LAZY!! Then waited and waited and waited....... oh wait they were not busy either. And the one male waiter has no idea of the woman serving us! Great environment!! Yep came back to ask if I wanted another drink, she had to wake me up from my nap! I'll share a picture of my empty water glass cause it was empty 90% of the time I sat at my table napping for service. Honestly one of the worst experiences ever. I eat at chilies across the country this was horrible. Mentioned early drive to Darien, probably have time to drive to Milwaukee!!! Ok so margaritas pretty good little buzzed. Gonna post before I get to crazy!! read more

Chili's - Tex-Mex Near Me - North Riverside, Illinois

Love it chills is amazingthe food is so good the Mac and cheese oranges corn combo on the kids menu was so good to me my family also loved there chicken tenders they are heaven everything on they menu is good especially nachos and the bacon burger combo. Their fries were a delicacy and our server was so good i recommend him his name is Joshua read more

There was no wait time but when we sat down we were told the kitchen was backed up. 3 other tables came in after us, one had a family of 4 and the other had a family of 5 and both received their food before we did and we were in there an hour the service is really poor and the staff needs to be trained with an experienced buddy to get a hang of things. This was such a waste of time we even had to remind the server to bring us our drinks!! Including water. And the waiter was super sassy how unprofessional!! read more

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I think I'm growing from Chilis. Use to be one of my favorite spots but now I can't find anything on the menu to order. It's like the selection has decreased. read more

Chili's - Tex-Mex Near Me - North Riverside, Illinois

This is the nearest Chili's to me and it is one of the worst Chili's there is. The food was blah, the presentation was even worse. We did not get any silverware or napkins. Customer service was almost nonexistent. Not to say that when someone did attend to us, they were not decent. Just that no one hardly attended to us. We had to get up from the table to ask for stuff. I did not expect much from this Chili's location and they did not deliver much. read more

Terrible service, walked in, It was not a busy night, tables open everywhere, I needed a table for 2 and had to wait about 15-20 mins to be seated. After I was seated, it took another 30-40mins for the waitress to come over (no drinks or anything) and when she finally came over it was to say I'll be with you guys in a few, then proceeded to walk up to another table that was seated way after us and start taking their order. Once I saw that, I just walked out. read more

my big back family & i came to dine at our local chili's before my birthday. we had the most amazing experience & food. our server, miryah, was so quick, attentive, & kind. our food arrived extremely fast & was so hot! ooo la la! the restaurant & restrooms were also very clean. thank you, chili's, for the best experience. my family & i will definitely be back. :) read more

Nope. Confronted, not greeted by the very unfriendly manager with the information that they were under-staffed and didn't have an available table. Okay. We would have waited if she hadn't been so horribly rude. I get it. Restaurants are struggling. She acted offended that we dared to enter her under-staffed restaurant. Bye. read more

WORST SERVICE EVER. I'm writing this review as I sit in the restaurant at THIS moment. We arrive at 8pm. Finally had our order taken. NO water. NO extra plate for the appetizer. Then an hour later AFTER having our order taken the server cones and ask what did I order. I said if you took my order 40 minutes ago and I'm still waiting. I didn't order a DAMN thing. We requested water and extra dipping sauce. Remember I decided not to eat anything since my order was forgotten. And FYI the restaurant isn't crowded. Not even at 25% and other parties seemed to be served well. NOT us. When the dipping sauce arrived she tapped me on my shoulder with it while her back was to me. The one who has no food and tried to hand it to me as she talked and laugh to someone else. I will NEVER trust this place again. I'm not the biggest tipper but I've never had any complaints. Stay away from the "SpiderWoman" at Chilis. I believe you get better service at a McDonald's with undocumented and non English speaking personnel read more

The food is always excellent and hot when delivered. Their customer service is awesome and delivery has been timely and courteous. This is my go to place for family gatherings and it is always a hit. read more

If I can give -000 stars I would this place is the absolute worse.Me & my daughter went for lunch today and went threw the wrong door a worker that was standing outside loud asl on her phone walked in behind us asking are we dinning in we say yes she say well y'all was supposed to use the other door okay cool we looking around it's one customer sitting at the bar and 4-5 workers(girls) all standing behind the bar loud and ghetto asl tables were dirty dishes and food still sitting around not 1 time did anyone greet us we stood for 5-7 minutes then walked out this place needs new management new workers or needs to be shut down! read more

This place has absolutely ZERO customer service, ZERO effort in following up on complaints or "mishaps", & ZERO liability on their mistakes. I placed an order directly from chilis.com site for delivery. Failed to receive 2 items I paid for. Called the same day to inform Chili's. Initially was told by one of the workers because doordash delivered it, ill have to be refunded through doordash. [Chili's & Doordash are in partnership as far as delivery FYI]. Immediately asked to speak w/ the manager because the poor baby didnt know a thing. SCOTT the manager resolved this issue only verbally, obviously, and we agreed on a e-giftcard. Giftcard never came to my email. This is where it gets interesting. I called every week or so, because SCOTT said it may take a week to come via email. Here's all the outgoing calls I made to follow up... 9/11/21 (17 mins), 9/22/21 (15 mins), 10/4/21 (4 mins), 10/18/21 (28 mins), 10/21/21 (4 mins), 10/27/21 (4mins). On these days I've left my number and info EACH TIME for a manager to call back. I also spoke with MELISSA the other manager *twice and she was suppose to follow up and call me back. Just imagine 6 sticky notes somewhere in Chili's w/ my name and number and NO ONE followed up. NO INCOMING CALLS, NO EMAILS. NOTHING!! And thats why this place... ZERO. The food is good, but God forbid something is wrong w/ it. Chili's cannot help you w/ Chili's mistakes apparantly. Tommorow morning I'll just call corporate. Store level makes me feel its rocket science when it comes to missing items. read more

Well what sucked was it was my graduation day, I was with my spouse and mother in law and thought going here after a long commencement would be a cake walk. Sh*t. First the host had an attitude when he welcomed us, then sat us for no reason in the bar area. You know because my 70 year old mother is going to be chugging shots like a frat boy since it was the weekend. So besides that being highly inappropriate all the tables and seats were barely clean. Oh and my mother asked the host for a decaf tea and he immediately asked what was her second choice wtf???? He did not even check to see if they carried decaf or explained if Chilis did not carry decaf just give me another choice bs. Then came our waiter who throughout the meal was missing like a "where's waldo?" puzzle. If he did appear it was to socialize with the other misfit toys in the bar area. Only time they ACTED like they were doing anything was if the manager (I guess) came out from the back. At one point we had to ask for napkins, (yes!) and then waited forever before he returned with about a handful. Mind you I am all about recycling and saving the tree but this was ridiculous. I ordered a Steak (well done) and fries, but the steak was pink inside and the fries were yuck, no ketchup no steak sauce to give this meal a chance. I would have asked the waiter if I could find him. So the wife did a spiderman impression and crawled on an adjacent table to get ketchup. Which did not help. Oh and drink refills? Nope none of that. We also ordered the bottomless nachos and salsa we ate the chips to the bottom. Yes we found the bottom! There were two other customers that had problems with locating the waiter as well, and were asking if they could pay the bartender so they could go. Someone had to physically get the waiter to show up with the check. When it was our turn to leave we had a similar problem as we waited forever for our bill because the waiter was hanging out with the other employees. UNTIL management reappeared. That is when we Finally got his attention and our check. Ah but when we tried to sign the the check, the pen that did not work and again our waiter could not be found. My wife alerted one of the other employees behind the bar to find a pen for us during this ruckus Captain timely (our waiter) appeared about 5 minutes later. I gave a suck tip for suck service and sucky product. Avoid this place at ALL Costs. read more

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Came in the other day and walked up to the host who looked at me like I was out of place, then reluctantly sat me. I came ahead of my friends by 10-15 minutes and asked for a table for 4. Was sat and ignored completely until 5 minutes after my friends arrived (20 minutes total). I believe I was ignored by the staff because I am a WHITE man and the staff seemed cold towards me until my African American and Hispanic friends joined me. Our gentleman server was very nice once we were finally attended to and I didn't see him until the very moment he came down and asked if anyone had attended to us, so I wouldn't count him in as part of the group that neglected me for my race. The food was pretty horrible. I don't think this was due to slow service or anything, I think that's just how the food normally is. Glasses weren't exactly very clean and the utensils were pretty disgusting. The menus were covered in food and stains and we were only provided with a few paper napkins for the whole table. I know it's a Chili's and not to expect anything too crazy but overall I wasn't impressed and found myself leaving wishing I had spent my money elsewhere. read more