Delish and there's a killer kids menu that even offers healthy options!!! Added bonus is the amazing pros working here including Isaiah and David, super attentive and overall awesome with everything!! Thank y'all so much!!! read more

Attempted to place a curbside order several times online and when it wouldn't work I called to place the order on the phone. The woman answering the phones proceeded to tell me "I don't know what to tell you because other people are able to order online and there's absolutely no way she can place a curbside order for me over the phone". She did not provide any assistance on how to place the order since I obviously could not and really made it seem like she did not want my business. It sucks because we live in the neighborhood and we love going to Chili's to eat. Guess we can't eat there anymore. read more

Chili's - American Near Me - Richmond, Texas

They have rats! We were there for a team meeting and a Rat ram across the floor! We ran out the door!

Food was decent, not really a restaurant chain fan with all this authentic food around us. Probably what I ordered, looked good, freshly served and drinks were good. Short staffed but the bar tender/ waiter was moving and getting the job done! Felt like a sports bar with all the TV's; good entertainment, active environment and walk in seating(near the bar) seems to be best availability for a no wait visit. Bartender was great! read more

Chili's - Sampler - American Near Me - Richmond, Texas

See all

Service is terrible. The togo crew that does the pick up orders are rude and disrespectful. Specially the short lil Hispanic girl w tattoos that girl don't never come out on time when you check in. It's sad because really without the customers spending money here none of the workers would have a job.. you would think they would be a little nicer considering.. read more

Quick, easy and the kids love it. We choose the takeout method today. We are frequent customers of Chili's just due to the variety for my husband and kids to choose from read more

We enjoyed our visit here. The service was good, the food was tasty and the drinks were strong. No complaints.

Excellent service. Love the new bar menu. The Philly Cheesesteak sandwich is to die for. Love the curly fries!

Kelsey was our server tonight and she was awesome!!! Great service and very attentive! Definitely will ask for her in future visits!

How hard can it be? The last 6 or more times we have ordered take-out delivery from here we ask for extra honey mustard and failed to get any at all. If I am not mistaken, if you order the original crispers on the triple decker it's supposed to be included. How flipping hard can it be, especially when you specifically ask for extra when you order? We have also went to dine-in on several occasions during mid-week and the place is empty, but for some reason we still have to wait a considerable amount of time for a table. Used to love Chili's, but apparently this one is not managed well. Guess we will order from elsewhere from now on. read more

All the beers and sodas are flatter than a pancake. I guess they need new CO2 and a better trained barkeep

One of the worst Chilis I have been too. Extremely slow service and the food tasted horrible compared to any other Chilis I have been too. I will never go back to this location, but the food here tasted sooooo bad that I don't want to go to any other Chili's location anymore, used to love eating at Chilis, it's a shame how bad this location is. read more

Just wanted to give a shout out to this location. I ordered for to go, but realized after I went to the chilis by me, I ordered from the wrong store. So I called this Chilis and told them the situation and that I'd be there later. When I got there, they had reheated the food and gave me fresh fries. The food was presented to me like they just delivered to my table. Thanks again for working hard during this pandemic. read more

Zero Stars for this sorry excuse for a restaurant. This is my 3rd time ordering for curbside pickup & my last. Every time I place an order it's never ready when promised I have to wait an additional 20-25 minutes from the time I arrive at the promised time, always chaos with other upset customers & when I get home to my incomplete order it's cold. Never again read more

So wifey said let's give Chilis another try and we made a stop there for sunday late lunch. We were guided to the table in a flash also server came quick and took drinks and appetizers order. Drinks were brought also in flash so the appetizers which was boneless wings and that surprised me. After taking 1st bite anyone could tell that those wings were sitting in the kitchen for few hours, cold and hard!! They were swapped with the fresh and warm ones. We ordered burgers for us and chicken waffle for son. Once again beef patties were burnt in both of ours burgers or should I said were extra extra extra well done. They were also swapped with not satisfying but ok to eat. After we were done it took them almost 30min to bring back my card and manager didn't even bother to come apologize. Wasted almost 2 hours at chilis and we have decided to put that restaurant in our BLACK LIST!! read more

I don't know what it is. Maybe it's the CO-VID. Maybe it's the crazy way all the crazies congregate together on the dark internet. Mostly it's Trump. This location is a prime example of what happens when a dictator runs the country. :) We got to the Moon with NASA. And these days, we just want some hope. Chili's? Can you give us any hope? To be positive, I will say that this location is a baby Chili's. Some of The food was great. The rest of the food was unenjoyable. read more

I wish I could give this place -5 stars. We waited 10 minutes before a random waiter walked up to us asking if anyone had visited our table yet. We then had him take our order and I saw him complaining at the doorway of the kitchen with (the person I can only assume was our designated waiter) about attending our table. This is our third AND ABSOLUTE FINAL visit to this Chili's location. Every trip here has been crappier than the last. read more

Horrible service. Group of 6- waited an hour for food then they never brought mine. I finally cancelled the order. Didn't comp any meals or anything. Won't go back! read more

My wife and I think we have figured out the Chili's conundrum. How to get decent service and food at the same time. You have to sit in the bar area not no man's land. Chili's is still you know, but try this it worked for us once or twice. read more

Decent food. No complaints. Fast and friendly service. Haven't dined in Judy curbside order.

I don't know if it's just we are newly opened and don't know what to do? I knew we were in trouble when the waitress brought out chips and salsa with our drinks. She said it was on the house. Food came out 45 minutes later. Corn was over salted, chicken crispers over cooked. Sent the corn back, actually came back worse. Was too afraid to send the chicken back. I had a similar experience at the Hwy 6 location. Which is why I have not been to a chili's in 10 years. See you in another 10. read more

We have been to this Chilis a handful of times and the service and food are extremely underwhelming. There has yet to be a time where my entire family has received the correct order of food on the first or second go round for that matter. Drinks are watered down after waiting forever for them. Cookie desserts are always burnt. We sit and watch tables that have come in after us receive their food and check before our food even arrives at all, wrong might I add! The only reason why we have visited this location as many times as we have was due to just that, its location. However, this visit was the last time we will ever visit this Chilis location. Please spend your money elsewhere that really cares. read more

4th time at this new location, and let me tell you great service! Food was really, really good!!! Our server was excellent, he was the best. Great personality and really fast! The family and I love this location. Great vibes and smiles by staff! Was pretty full and we still got seated fast. read more

This place is the most ridiculous, mismanaged pile of crap I've been to in years. We've been there 3 times and the service is so slow it feels like they forgot about you. As usual, each meal was wrong and mixed up. They forgot salads again. We just had to stand up and walk out. Do not waste a minute of your precious life waiting for these idiots to figure out what they are doing. That manager should be fired. read more

We were super excited for this location to open. That changed very quickly. The store is poorly ran. We ended up ordering online for curbside and ended up waiting over an hour. They didn't even care. They refused to give customers there money back and did nothing for the customers that waited. If you think you might want to eat here just continue looking. This place is a joke. We've even came here when it wasnt busy and we still had bad service. I don't understand how this place is going to stay open. read more

Every time I go to this chili's I have such a bad experience. Which sucks, because I was excited for this chili's closer to me. It takes forever for the food to come out and that's if they bring out what you ordered. Waiters and waitresses are just not attentive and overall just poor service, which is saying a lot because I usually never have complications at a restaurant and am easy going because mistakes happen, but this is every time. Hopefully it can change for the better soon. read more

The service was very good, my order came out in a timely manner. One thing that was a bit wrong was, the loaded mashed potatoes were a bit cold this time. read more

First time at this location. We were quickly seated and greeted with smiles. Our waiter Scott went above our expectations!! Other waiters helped us when we had questions and never made it seem as if we were a bother. All of our food was piping hot and tasted fresh. We truly enjoyed our dinner here. read more

Came on a busy day, and still the wait time was reasonable and the service wasn't rushed and that's a big deal especially since we were also a larger group. The ease of getting a text alert to let us know our table was ready was great. Overall the customer service , the cleanliness, the food was all great! Keep up the great work! read more

We went out of our way to come to this Chili's and we were not disappointed. Food was hot and fresh. Server (Destiny) was awesome. The hostess was exceptional and welcomed us. She set the tone for this whole visit. Will definitely return. read more

This Chili's has a really clean atmosphere and they have really good service and even better food!

I've been coming to this location for a few years now. I haven't really had any problems, or if I did, the manager was really apologetic about it and made up for it. (If anything, the only issue is when my family asks for no ice in the drinks, they often add ice anyway but we've just been ignoring that) However this time, after ordering online, I called the restaurant to assure there was no ice and still got ice anyway. I paid a little extra for a side of guac and didn't get that either. When I called the restaurant, I was told to just come back out to the restaurant (as if I live right nextdoor) and they'd give me the guac...after I was already in for the evening. I told the manager I couldn't come back tonight and she said she would refund me the difference, which is fine but she didn't refund me the entire amount. She was quick to hang up before I could even tell her. I try not to make a fuss about small mistakes because it happens. But I just didn't like the lack of care I experienced tonight. I'll be taking a break from this location for a while. read more

Horrible experience. Our order was missing items, and a nasty thick hair on top of our steak to top it off. Their staff offered a bad attitude and no apologies when we called. Wish i could give the zero stars read more