First, l must say the service at the door was very welcoming, the host seated us timely and with menus in hand.... Love it! [[HIGHLIGHT]]The ambiance was truly inviting and warm.[[ENDHIGHLIGHT]] The overhead music l simply love the play list. Various genres of music selection and sing along songs..... The waitstaff are quick to take your order, and its quick and accurate everything! The food was fresh hot, and quality. The tea was even freshly brewed! This location Manager, Anatasia visited my table and asked if we needed anything. The interaction was great and quite pleasant. Our Server, Mark was attentive and quick! I love this chilis location. Phoenomenal Service all the way around! read more

After our fitness workshop I met friend's for dinner. We debriefed on the workshop, bonded through shared experiences and had a lot of laughs. It was refreshing after hours of cardio training. We ordered an assortment of dishes...quesadillas, salmon, smash burger, steak, etc. I had also the potato soap. One of my friends had the enchiladas soup. We were served supper fast and our food was steaming hot. I had the smash burger and fries for $11.90 + tip (Pick 3 - soup/salad, beverage and entree). The smash burger was juicy with the lettuce, tomatoes and pickles. I had the thousand island dressing on the side, which I did not end up eating. Understand that serving a group of seven can be challenging...our server never came back to offer second servings of beverages or check on us. Otherwise, this likely would be a 5 rating. [[HIGHLIGHT]]The restaurant was moderately populated. Overall, laid-back environment...[[ENDHIGHLIGHT]] read more

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This is my first time being at Chilli's! We don't have one near my hometown so I've been quite curious on going for quite some time now. The service was really good and [[HIGHLIGHT]]the atmosphere reminds me of any other casual local restaurants, it's nice and clean[[ENDHIGHLIGHT]]. I would say the food is just average, we didn't finish everything. I got the sirloin and was impressed how decent it was and finished that. We were most excited for the infamous triple dipper! I enjoyed the mozzarella stick the most but it's definitely something you only should get dine in. read more

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I've been coming to Chili's for the past year, all pick up, and their food has been on point. Food is ready fast, price is so good, and everyone I see when I go in, has been super nice. Download the app and get free chips and salsa with your order. And the salsa rocks! read more

Chili's - Big Smasher Burger - American Near Me - Richmond, Texas

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Great service. Mindy was great. She was very friendly and attentive! The food was great

So this was my first time at chillis now i had high hopes for this and they were met because this restaurant was pretty clean the service was nice the food was spectacular and i enjoyed my time there must try if your in the area read more

You can never go wrong with Chili's. This December 2025 they have this delicious $6 'Merry Maker' Margarita that you need to try!! read more

Chili's - Triple Dipper - American Near Me - Richmond, Texas

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I sat at the bar booth area and the bartender was really attentive and friendly. [[HIGHLIGHT]]It was clean also.[[ENDHIGHLIGHT]] I got the 3 for me... the burger was OK, the salad was a salad but the fries were so salty that I wiped each one with the napkin and it was still super salty... hence the 3 stars. read more

Chili's - American Near Me - Richmond, Texas

I haven't been to Chili's in years. I was looking for a hamburger. Traffic pattern and location put me there . What the heck give Chili's a try. What a pleasant surprise. Their Old Time burger was the best hamburger I've had in a while. Juicy and flavorful smash burger style. Service was great. I was there about 1:30 on a weekday. A few folks there at the time. [[HIGHLIGHT]]Chili's ambience.[[ENDHIGHLIGHT]] If you haven't been to Chili's lately give them a try. read more

Went to this location for skillet cookie. The friendly bartender put in my order before I even made it to my seat -- it was out in minutes! I quietly enjoyed it at the bar and watched what was on the tv. [[HIGHLIGHT]]The bartender put area was super nice and a great place to relax.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The restaurant overall was mostly clean with just a table or two needing some attention.[[ENDHIGHLIGHT]] read more

Chilis is very near to us plus favorite for margaritas and molten hot chocolate cake is the favorite one by far . [[HIGHLIGHT]]Quality and service has gone down a lot here since its opened last time we went all food was so bland we just left without eating any there and ambiance is casual[[ENDHIGHLIGHT]] . Hope they improve quality and service here . read more

Chili's - American Near Me - Richmond, Texas

Love Chili's!! In the recent years, they have really turned the place around. Can never go wrong with a triple dipper or some quesadillas, service is always pleasant and quick read more

We decided to come to this chilis bc it was close to another stop we were making this day. I haven't had a bad experience at Chilis since our server debacle of 2021 back in my old hometown. We ordered our apps and food before another table was seated near us. So we were surprised that they received their food before us. Then when we did, we received our entrees before our app. We needed to remind them that we actually ordered an app. One of my biggest pet peeves when eating out is when food comes out of order or is rushed. As for the food, my medium rare steak came out basically raw. My margarita had no salt or sugar on the rim. My partners Dr Pepper kept getting returned as a diet or regular Coke. It just seemed like a rushing mess. read more

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I had totally wrote Chili's off, but a few months ago we tried this Alianna location and was pleasantly surprised service was great and food was even better! We have been back about once a week and it's always been a great experience! Mrs Kelley is the manager and she works all around the restaurant and she appreciates her employees and customers! A true asset to any restaurant management team! read more

[[HIGHLIGHT]]Not your average Chili's! Very detail-oriented and friendly environment.[[ENDHIGHLIGHT]] staff was efficient, and experienced, everybody was on top of their work like a well oiled machine. Loyal to the brand and this branch, never had a bad experience. read more

Chelsea was AWESOME! Is was great to see Bobby the Manager walking around making sure that all the patrons were ok and didn't need anything. We will be back!! read more

Chelsea was such a wonderful server! S The manager was very helpful as well! Food was great and service was fast!! We will be back to this location soon! Thank you Chelsea for being so sweet and making our chilis experience very memorable! Thank Bobbi for being a great manager! read more

Chilis was the place to be in the past, and I am realizing I want to bring this presence back into my life! I started this review off serious af, LOL! But seriously, I went in one evening after work to indulge in my free birthday dessert, and to say I enjoyed my time is truly an understatement. It was during happy hour so, yes of course I ordered a drink. Wouldn't you? I had a house margarita on the rocks and it was great. I had some chips/salsa too- which were not all that, but a good snack nonetheless. The chips/salsa also comes with a side of ranch- to me that is odd but others may enjoy this. It was not packed so the service was quick. My waiter was great! I can't remember his name though- sorry sir. I recommend that everyone signs up for the birthday club or whatever it's called because Chilis is very giving during your birthday month. The molten cake dessert is huge and I didn't know that there were multiple sizes of the cake (I learned this from my waiter.) I will return for happy hour or dinner again. Enjoy the pics! read more

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They burger is always on point but this location sucks as far as any other meal . If you do go get the old timer burger on they lunch menu

Don't order chips and salsa. They give you tons of chips ... in lots of small pieces. It's pretty frustrating to eat chips that can't even be dunked into salsa without your finger contaminating the salsa. Cajun chicken pasta is always good. Our go to dish. Along with a sampler. read more

Chili's - Don't order chips and salsa. They give you tons of chips ... in lots of small pieces - American Near Me - Richmond, Texas

The food as very good. Service was very good as well. [[HIGHLIGHT]]The place did look clean from what I could tell.[[ENDHIGHLIGHT]]

Best Chili's we've been to. GRANT was on point from word say go!! Amazing service!! From the hostess to the ticket time. Food was delicious and the MOD touched her tables (checking on service.) Bobbi is too live!!! Thank you for a GREAT time and fantastic lunch!! We will be back! read more

We frequent the Aliana store often and the manager with the pink hair is AMAZING! Always so helpful and greets us at the door to welcome us in! The food is good but we come back for the service! read more

Our party of three dropped in for dinner after shopping around the area. We ordered the Triple Dippers, baby back ribs, and cheeseburger. The sides were fries and mac & cheese. The foods were not bad in flavor. Basically, the foods were predictable, dependable, and affordable. Table service was slow because our waitress was also the bartender. But she was very cheerful and friendly. Overall, the food satisfied our hunger. read more

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One word discrimination smh. Look how those kids have refills upon arrival. I had to wait around and seek service. read more

WORSE service. I called for pick up order and was put on hold for 10 min!! I hung up and called again and someone picked up and put me on hold for another 7 min. Once someone answered, they were laughing and talking to employees while taking my order. I live in this neighborhood so it's really unfortunate that I can't count on this place as a place to eat. read more

Food was just ok today. Customer service was great and speedy. Service was good the waitress was nice read more

Very happy with today's lunch at the Aliana Chili's. Kylie was our server and she was great! Friendly, quick, helpful. We each had the Lunch Burger special and it was just like we remembered Chili's hamburgers from back in the day. Also: [[HIGHLIGHT]]Not was the women's restroom very clean--the men's room was clean as well![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great music playing, not too loud.[[ENDHIGHLIGHT]] Will definitely come back when we're shopping in the area. read more

Came here for lunch with my mom and stepdad. It was just aroubd our neighborhood so we decided to give it a try. Place: the interior is nice. And the place is spacious. Service: is great! Staff were very friendly and they really take care of you. Food: wasn't all that. Not really impressed but not disappointed either. read more

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We come to this chilis all the time. The food is usually good...sometimes it's a little meh, but overall good. However, We always know we're going to have amazing service if GRANT is our server. He is ALWAYS on it. He'll get you a refill before you even realize you need one. Always super helpful with menu questions, always gets your order correct, and always has a smile on his face. Most of the servers are great, but we love when we are sat in Grants section because he's an amazing server! read more

There was bad service, the food came slow , the orders were all wrong, and then it took very long for a waiter to come to our table.

I'm a Chili's fan. There, I said it. Even living in Texas, I have a sore spot for Chili's because of that molten lava cake! I know I can get authentic TexMex... but that cake! This particular location is not amazing... but it's conveniently off of Grand Parkway and near to Target and HEB. The menu is what it is, but what's notable here is the service. This location has only been open for a few months, so the service is still pretty slow. Keep that in mind if you have small children, or if you're in a rush. However, if you're looking for a decent night out or lunch with friends and have time to spare, you should be just fine. I had the 6 oz steak and avocado from the Guiltless Menu and ADDED ON the street corn for $1. So it doesn't come with the meal- as shown in the photo. For me, I was full enough and didn't feel overstuffed. The steak is super small when it comes out... you can barely see it under the avocado. So don't expect a Flintstone size piece of meat! read more

Chili's - Guiltless Menu: 6 oz. Steak under avocado. I added the street corn for $1.00 - American Near Me - Richmond, Texas

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Service was unacceptable, didn't get greeted by our server at all until we asked another server for help where she responded in a rude tone, "Sorry I'm not your server." We then waited at least half an hour for our appetizer dishes to come out and then our waiter didn't talk to our table again until we waved her down and asked to pay with cash where she responded by laughing in our faces and pointing at a busser who then said he could help us out with it. Overall very disrespectful and slow service and the food did some damage to my gut too. read more

[[HIGHLIGHT]]This is a great chilis to watch Monday night football at! Or just sports in general they always have the games on with sound![[ENDHIGHLIGHT]] The bartender is always on point and makes perfect drinks! There is happy hour from 3-Close so great specials on Monday night! read more

Live in the area so decided to stop by. Experience was good. Seated fairly quickly. Ordered food and the food was good and hot. Waitstaff was very attentive at all times. We will be coming back for sure to this chilis....can't say anything about others but this one was good. read more

First, apologies to Mike, the mid day manager. You didn't deserve some of what I told you. You were not on duty during my visit. Ken waited on us during our visit yesterday. He seemed a little overwhelmed and didn't get our order straight. My drink order didn't come in a timely manner. I was told they were short on wait staff and the bartender was doing double duty. Usually when this happens the bartender's drinks are not that good and her service is even worse so I canceled my drink order. Long story short, my canceled drink came when our meal was half done and I was still charged. As we were leaving Vivian the manager tried to address my concerns but my nerves were short. After 20 minutes I decided to call back to voice my concerns. Vivian was very apologetic but wasn't try to keep a customer. This Chili's has been going downhill since Kenya and Emma left. Please your wait staff and mangers better. Customer service is lacking. read more

I really not a fan of chili's but my bf and daughter loves this place the service was bad the food was horrible they couldn't even make my food right they were not even apologetic about their mess up will I ever come back here absolutely not you would better off eating somewhere else this place is not for someone that want good quality service or food read more

It's a fairly newish location. It looks nice. That's were things end. The service here is absolutely terrible. The first time we went the service was slow, but I gave them the benefit of the doubt because it was fairly new. Refills were almost non existent. We waited a long time for our food. Food was not good. Staff didn't seem to care. It's the second time months later, that I decided to give them a second chance. So we waited to be seated in an empty restaurant for about 5 minutes. We were finally seated, we're not asked for drink orders or anything. It was a little alarming when one member of the staff walked by us to the pillar where the menus are kept and slammed the door very loudly without any regard of anyone sitting directly behind that pillar. Maybe it was an accident? A one off. Fine. But about 5 minutes later another member of the staff walked by and did the same exact thing. So about 15 minutes go by. No drink orders. No one coming by to ask for our order. We finally decided to leave. I will add this was on a Wednesday at like 5:30pm to a nearly EMPTY restaurant. I will never return here. Two pretty awful experiences. I'm not a difficult customer. Check my other reviews if you need proof. But I'm pretty upset about both experiences I've had at this Chili's (we generally like Chili's at other locations). This might be my first 1 star review. read more

Went yesterday night with my family and the food was lovely, but I had to wait near ten minutes just to be seen to be seated! Still a lovely place though, everything else was smooth and delicious! read more

Literally the worst Chili's I have ever had to deal with. Each time I've gone here it's out of convenience, but now I will use the extra gas and go somewhere else. I suggest to anyone reading this do the same. I placed a mobile order for pick up and like always it came out late, however this time it was nearly half an hour late. The young people working there are completely rude and unhelpful, it is clear Chili's does not care about creating that classic experience the way it used too. Very disappointed overall, and I have just about lost any appetite for this restaurant chain. Sad. read more

Chili's - American Near Me - Richmond, Texas