I ordered the chips and Queso and the Queso was cold But over all the food was good waiter could be a let more friendly and smile read more

I usually leave good feedback or reviews when they are well deserved but this review is by far from a perfect one. This review is in regards to our recent visit to the Chili's/South park Mall. Visit occurred on Friday, April 30th(6:00pm-7:00pm) started like this. We patiently waited our 45 minutes to be seated. If I would of known how the server, I would of left, THE SERVICE WAS THE WORST EXPERINCE EVER, I repeat the WORST EVER. After being seated, it began with a quick hello I will be right with you, as soon as I get rid of those slow people on the other table. (RED FLAG#1) what server talks about her customers to other customers? After about 15-20 minutes of waiting, I had to stop the server (PAULA) Server: Paula said, give me a minute and I will give you my full attention. Once again, we waited. My male friend accompanied me during this visit. We often stop at this location to have dinner and drinks after a long, stressful day at work. Assuming that the server was going to return as promised. We were approached by a gentle-man walking around greeting his customers. That man was named Blake Mills and he happened to be the general manager. As Mr. Mills approached our table, to ask us, how we were doing. I took the opportunity to let him know that we had not been attended to yet. I mentioned that our server promised to return to our table but had not made one attempt to do so. I mentioned that we actually got so tired of waiting for her to return that I had to stop another server just to put our drink order in, Mr. Mills apologized for the poor service and spoke highly of Paula and stated that she was one of his top performers and that she might just be having a bad day. I understand that, we all have bad days, but the way she treated us, was so unacceptable. We did nothing to deserve this. As Mr. Mills spoke to us, we then, noticed that Paula glanced at our table and saw us talking to Mr. Mills. I took the assumption Paula thought, we asked to talk to someone in charger but it did not happen like that, the timing could not be any perfect. Regardless, after speaking with the general manager, Paula did not come one time to our table to ask if we needed anything nor try to turn the situation around or to make our experience a positive one. She then, passed by us and said very loud and clearly, "REALLY". Once again, assuming we reported her directly. The stare down she gave my friend, was horrible. Not lady, like whatsoever. We continued to mind our own business and just ignored her. It was obvious that she was not worth the embarrassment or the negative review that she is causing to your restaurant right now. We then, noticed our drinks that the first nice server took from us, had been sitting on the bar. We then stopped that same server and told her that our drinks were ready. She said, I will let your server Paula know your drinks are ready, which she did and WE CLEARLY HEARD PAULA SAY, LET THEM GET THEIR ONLY DRINKS. At that point, I could not help to get upset; I asked to speak to the general manager. I told him exactly, what happened and what we heard. He once again apologized on her behalf and said, he would write her up. I do not believe in writing up employee, as a manager myself of a big cooperation. I believe in coaching employees that fail to be a meet the standards of a company. I believe that employees that are not happy in their current positon should not play an important role in the company's reputation. If PAULA was having such a bad day, as Mr. Mills mentioned, she should of stayed home and let another employee take the opportunity to get recognized for their work and great customer service. Employees like Paula will give the entire Chili's franchise a bad name. On a positive note, Kuddos to the server that stepped up on behalf of her co-worker. Thank you Blake Mills (general manager) for doing your job and attempting to turn a horrible experience to a somewhat good one. He offered to comp our dinner but unfortunately, we never got a chance to order dinner. Now, to the server Paula- just because of your attitude and poor service, this will not stop us from returning to that or any Chili's. As the saying goes. One bad apple should ruin the rest. read more

Todays experience was a lot better than the last time we came! Our appetizer came out hot and fresh . And our food was super good. The wait wasn't long at all. And the staff was super friendly and on point. I think they may have hired a bunch of new people to the service was really good today! read more

Every dish brought out was dirty. From the cup, to the silverware to the plates. Had to cancel our order.

This was by far the best Chilis I've ever been too. The service was prompt, the order was correct and the staff was courteous and professional. 10/10 recommend! read more

Chili's - Full Half Order TX Cheese Fries - American Near Me - San Antonio, Texas

The food was bad, I had my bell peppers then shrimp, I had to eat my beans with a fork. Had to ask for napkins, cause they don't give you any. Never again. read more

You can't get any better at the South Park Mall and that isn't saying much. The food court is terrible and with the closing of Luby's (tear) the only sit-down, non-fast food option within a mile is this place. Overall it's ok. Usually a bit crowded. The service is lacking a bit. Today I went a while without a refill and we sat with dirty plates for the remainder of our chat. At one point, not one wait person could be spotted on the floor. Then that handy tip guide on the bill went up to 22%! Que que??? Excuse me?? No, just no! The food is good and my kid loves the ribs. The 2 for $20 deal makes it worthwhile. read more

If only there was an option for no star. We walked into the location, the hostess asked us if we wanted to sit in the bar or dining area, and said either area was okay as long as we had a booth. The woman then proceeds to tell us "Just find a clean table and sit down" instead of leading us to a clean table. We proceed to search throughout the filthy bar area restaurant to find a clean unoccupied table only to find them all dirty. We then go to the other side and ask the hostess if it was alright to sit on the other side and she ignores us so we proceed anyway. We sat down and waited for a good 15 minutes without being attended, the hostess walked past us yet again and my mom asked her if she could call a waitress. The woman stopped and made direct eye contact with my mom but instead of answering her question she walked away without responding. Another family sat down not long afterwards and they were immediately welcomed by a waitress while we waited and they had drinks brought out not long after. We got up and left after having wasted our time and being ignored. We left to eat at another establishment and were welcomed and attended by a lovely staff, the complete opposite of what we encountered here. read more

The hour wait was understandable but then my kids and I finally got seated and didn't even get asked for our drink order. Then 45 minutes later I had to get up and go tell the two girls that were just standing around talking, if someone could come take our order. Finally someone got there to take our order and couldnt bring us out our chips and drink in a timely manner. This chili's is all around worthless and closes at 8 pm most days. read more

My partner and I went during happy hour, only for the manager to tell us only the bar area and a few select tables qualify for happy hour. Which no one made us aware of until after we finished our food. We had 4 beers altogether and ordered an appetizer (thinking it was happy hour). We also ordered an entree each. We had no problem paying full price for entrees but everything else was supposed to be 1/2 price. Complained that it was happy hour, it was very annoying, although we did have 10 dollars taken off our total, it was nothing compared to how much it was supposed to be so next time you go, ask where in the restaurant its considered happy hour read more

Horrible service! Wait time took well over the 17 minute time listed. Half the restaurant was closed because they did not have enough servers. People were seated before us even though the waitlist stated there were no parties ahead of us. Waiter got drink orders and food orders wrong. read more

Angry host doesn't know how to handle a stressful environment her and her co-workers work like they hate their jobs jeez there are lots of other jobs in the workforce just don't think so narrow minded there are plenty of opportunities. read more

Chili's - One of the angry hostess - American Near Me - San Antonio, Texas

Man this is experience to San Antonio has been awful. We come to chili's and we get here at 12:15pm. The waiter doesn't get to us till 12:30 gets our beverages, and Brings them back at 12:45. Finally gets our orders and we are patiently waiting and he comes back at 1:18pm and asks us to verify the orders before he puts them in?!! Are you kidding me????! He barely putting in our orders? Mind you, it's not busy here whatsoever! What's the problem? He says well it only takes 10 min to get your order? Seriously we've waited one hour to place our orders? The food comes out at 1:45!!! And it's wrong! We never got our appetizer and the plates were all wrong! I spoke to the manager and told him what's going on and he said what can he do for us? Give us our food we need to go!! The food was not ready so we left. !!! WORST CHILIS EXPERIENCE EVER !!! read more

Chili's - American Near Me - San Antonio, Texas

Let's see, where to begin. We order chips/salsa. Never came, was not charged. Burger was good, but had so much goop on it, I'll just choose cheese and ketchup next time thanks. Fries? Cold...shocker. Restaurant was like a refrigerator and bathrooms lacked soap in dispensers and were generally filthy. Not likely to return to this location. read more

Was the end of the shift, arrived at chill's at 7:55pm on a Saturday night. Host informed me about 30 to 49 minute wait time. Arrived at 8:30 only to be told that the kitchen was behind condition about 10 to go orders your placed. But we still got seated, we order our food but tortillas were cold and stiff. read more

Chili's - Tortilla cold - American Near Me - San Antonio, Texas

Wow Chilis does not want customers. Wait time 45 minutes when there are 20 empty tables. Their excuse not enough servers. Well then get more servers you are running off paying customers. This has happened 3 times in a row. What's up Chili's you don't want business?? read more

My wife and I dont usually visit Chili's at all. I cant even remember when the last time it was that we ate here. I'm very happy we chose this place. It was one if those spontaneous actions. Our waiter Chris was superb. Couldn't have asked for anyone better. He recommended certain items since it's been so long that my wife and I ate here. I had the Boss burger since Chris said it would be worth it. My wife chose something safe; Buffalo wings and Onion pedals. The food was amazing. The burger was too much for me to eat so of course I had to share it with my wife. Customer service was 5 out of 5, Food was 5 out of 5 and the surroundings was comfortable and relaxing. We'll definitely come here again soon. Given the fact that it was packed for a Friday evening of course, It was worth the 35 minute wait. read more

Great food, chill atmosphere. I love this location because my wife and I have been going to the same location for about 15 years. It's pretty cool when our waiter sees us and knows already what we're gonna order. I like the new manager. Very caring towards his customers. read more

To start of my chicken was super cold... than they forgot an item that we ordered. Oh and i cant forget how dirty the knife and fork was and lastly they tried to charge us for something we didnt even get. read more

First arrived and the host who led us to our table had only got the dishes off but hadn't wiped the table or the booth seats then we had sat down we watched as the cleaned tables nearby using a dirty rag they had used on multiple tables I had ordered more tortillas as the waitress looked at the sliced onions then brought two tortillas back. read more

Sat at the bar area to have wings and a beer. This place is filthy. I asked for sweet tea and the girl at the bar grabs the pitcher of tea from the part where you pour with her dirty hands! Yuck! This will be one Chili's I will never come back to. Also had to literally flag down the bartender because she was too busy flirting with the guys at one end of bar. I don't mind here getting her groove on but not when it effects the service I am paying for. read more

Chili's - American Near Me - San Antonio, Texas

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When they sat us down after an hour wait when they originally told us 30 minutes, we then waited ANOTHER 30 minutes for drinks and they didn't even know who was supposed to be our waiter. We then waited with empty drinks for our appetizers. The girl took our order and we never saw her again, so different waiters had to come and bring us things we needed. read more

Came here because it looked dead. Waited over 10 minutes and said screw this. Went and ate at a place at the food court in the mall. No wonder they was dead! read more

Katelyn at the bar was so helpful and attentive and had such a sweet personality. Thank you for your great service!

They make you wait forever before they take your order. Very poor service They definitely have to hire more staff and work on their customer service... read more

This place is a hot mess, I've tried so hard to root for this Chili's , I'm a Southsider but no, I want to support out Southside businesses. At this Chili's zero "Efs" are given. It's the same lunch, dinner, happu Hour. The only reason I've been back is because my Mother insists. The staff will ignore you and if you ask a question give you attitude. You will be treated as though you are invisible. "Slow and rude " is the motto at this Chili's, enter at your own risk. Sorry Mom, I've tried too many times. read more

It is Thursday night, Cowboys game and we have a party of 7. We were told that there is an hour to hour and a half wait. Several big tables available and we were told that they could not seat us because there were not enough servers. This to me is unacceptable. An hour wait for a party of 7!! And they have been seating parties of 5!! read more

The wait to get seated no problem it's justified. But the wait on my food and on my waiter was stupid. Got seated at 9:44 pm got my food at 10:32 pm at that point I just wanted to go home. Wasn't for my daughter being hungry I would have just walked out. Now it's 11:07 still seating here waiting for the check I only ate 1/4 of my food. My daughter ate one chicken strip cause they were dry and over cooked. Never want to come here again. read more

Love this place... Five minutes from my house. Food is always spot on (props to the kitchen staff), wait staff is the best, management is awesome. Bartenders are fast and attentive (especially Sammy Jo & Marleen). Our home away from home for sure! read more

Placed a damn order at 7:47...says ready by 8:28 it's now 9:06 and just getting my order! It's only dip and chips and 2 drinks! Really?!?! Damn I get home and the cheese is cold! This is ridiculous! read more

There was very minimal people in the restaurant, we had to wait 30 min to get seated which wasn't a problem, but we waited over an hour for our food, then when it came out, it was warm but soggy like it's been sitting for a while. It looked like all the waitresses were in the kitchen, leaving us to ask the hostess for things that were taking a while. I wanted to give them the benefit of the doubt but it only looked like they worked when the manager came out. :/ only bad experience I've had at a chili's. read more

So we went to the bar here yesterday and the bartender wiped the counter off right in front of me & my wife and got all the crumbs on my lap. No problem, I can forgive that & I pretended like that didn't even happen. But then she takes our drink orders and after about 10 minuets she serves me my beer but didn't get my wife's water. Again not a big deal but what happens next was unforgivable. As she passes us by for the 3rd time she realizes my wife is still drinkless and she looks at the couple sitting next to us and asks them "did you drink from that water? -No- Oh ok good that's not yours" she then takes the water from the couple next to us and then gives it to my wife! They had that water for at least 5 whole minutes & the bartender had the audacity to still serve it to my wife after it was already touched by someone else! ALL RIGHT IN FRONT OF US! I mean come on is there not a literal global pandemic going right now, what the actual "F"! read more

Our Waitress seemed unprofessional I ordered the jalapeño smokehouse burger, ehh a bit burned, fries amount served was disappointing read more

The host was very rude, came on may 30 2021 at 1040pm n asked 4 a table of 10 n the host looks at her phone n said we r almost closing which they close at 12am, I asked if we can put tables together like another party that was there n she said no so I walked out and another member of my party went n asked 4 a table of 10 n she asked r u with that guy that just came n n she said yes n they rolled there eyes n started putting tables together, they were just 2 lazy 2 do the extra work. Never going again read more

Horrible horrible horrible service. We waited 20-25 mins before i went to ask why no one had come to our table. Mind you the manager was standing by our table the whole time. Then the girl had attitude as soon as she came to take our order. Then we didn't see her for 20 mins so we had to ask other people for things. None of us got refills unless we kept asking for one. Then the manager came, grabbed my husbands card and walked off with it and went straight to the back?? Then when he brought us another one of those things you can pay on at the table he wouldn't let my husband hold it for some reason. Then he gave them a good review on the survey at the end. The manager which was a tall white guy with a beard was horrible and the waiter i wish i had gotten her name was horrible. She got a 2 dollar tip which she's lucky she got that. Never again will we go to chili's at South Park! I wish i could give 0 stars!! read more

From everybody at the table the server that we had was 10 out of 10. Our server and food was super awesome. Great food from the cooks great hospitality from our server most definitely 10 Stars read more

Service was great wait time was around 30 min to be seated but was expected due to nba game finals going deals were amazing on food exception to desert wife pointed out that there was a pice of paper or cookie sheet still stuck under the cookie other than that great service read more

Chili's - Skillet Chocolate Chip Cookie - American Near Me - San Antonio, Texas

If I could give this place no stars, I would. I have been to this chili's multiple times and each time I'm there I get horrible lazy service. Up until recently I went there one last time around 9:15 p.m. and one of my friends ordered a margarita with a bug in the drink floating around. The server just said "sorry" and not to mention that our food was cold and bland. read more

Chili's - Bug found in the drink - American Near Me - San Antonio, Texas

It's Chili's Bar & Grill. The food is good but price a little high. The drinks are amazing and the chocolate Molton Lava cake is to die for.

Service is always on point. As soon as you walk your greeted. Of course my experience is from sitting at the bar top always. The new updated look makes it that much better as well as the new food items! read more

Chili's - Chicken nachos! These are amazingly good for a quick snack or with a brew or two - American Near Me - San Antonio, Texas

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