Ordered some food to-go, first time at this chili's location. The meal I ordered I have had plenty of times from other locations, and this was garbage. Chicken was covered in salt, the broccoli wasn't even cooked. The staff there was unorganized and appeared to have zero management. I'm on the road for work quite a bit and frequent chili's locations, this was bad enough I'm not sure I could ever go back to any chili's ever. There are problems here. read more

I would not waste my time here. There are many better places in the area. For one, the service is very slow and food is mediocre. The hostess staff works at a snails pace. The wait staff is unexciting, and not on top of their game: not only did I have to ask for refills, but I had a thirty minute period of not even seeing my waiter because he was trying to acquire my burger....that took an hour to prepare. By the way, don't bother asking for a manager, because half of them seem to have better things to do, like lean against the wall and flirt with the wait staff. (I even have a lovely picture of this) So here is a big thank you to Chili's Southhaven, for wasting an hour and a half of my time for a mediocre bacon cheeseburger. (The restaurant was half full, and it was 20 minutes after the rest of my table received their food before I got up and attempted to talk to said manager, who blew me off. Eventually another manager came out and spoke with me, but this was after I paid my tab) I asked the female manager to have the General Manager call and follow up with me before I wrote this, but like I expected, their customer service failed again. read more

Chili's - This is a manager leaning against a wall while my party eats their food and I continue to wait an hour for a hamburger. - Bars Near Me - Southaven, Mississippi

Food is average. Service is always lacking. Definitely need to clean the tables and floors more often.

Great meal for the whole family! Give it a try. Baby back ribs Memphis dry rub was awesome!

I guess this is a Chili's.... Food wasn't as good as normal Chili's and service both times was horrendous..

Easily the best Chili's meal I've ever had. Came for lunch and the chips were perfectly crisped. Loaded baked potato soup was fantastic and the burger was great. Service was quick and attentive. Don't get the water to drink though- it has a really strong chlorine taste, but there's not much they can do about that. Fantastic experience! read more

I hate to see the one timer reviews dragging this Chilis down. Chili's food is moderately priced and eveything Ive gotten there tastes great! We had a great waitress today too -Mertis. The place was full and this lady didnt miss a beat! And she had s smile on Her face the whole time! I highly recommend it! read more

Everyone's food was hot and good except my daughter's. She had to send her plate back. Everyone else eat without her. She got her food by the time we left. Disappointed. ..This is Mother's day!!! read more

Not pleased went in to have dinner tonight and the host would only sit me at the bar told me she wouldn't sit me anywhere else. Not happy, i dont like sitting at the bar. So I left. read more

Had an awesome dinner with my family last night. The food came out hot and fresh. The waiter was on point for refills for the kids. I will be back read more

We had to wait several minutes before the hostess even came over to talk to us. They were seriously short staffed. But Our triple appetizer was good and my husband's taco trio (one of each: fish, shrimp and beef) was good but the top shelf beef enchiladas were NOT! They were nothing but ooey, nasty fat. However the manager was very apologetic and made me a cheese quesadilla (my request, which she did not charge for) and checked on us several more times. So they get a 'C' for food quality and a 'B' for overall service, but the manager gets an 'A'. Any facility will have issues and knowing how to handle them definitely counts for something! read more

The dirtiest Chili's I have ever been in. The restroom smelled like urine and the floor was soaking wet. The food was mediocre. I would not eat here again. read more

Food is ok. Specials are what makes it worthwhile. 2 for 1 margaritas!

Ok it's kick off Sunday for the nfl place is not busy, should have known better. Sat at bar took 7minutes to even get offered a drink.15 minutes to get my order taken . Food came out fast,but it should when you leave half of it in the kitchen! Was offered a second drink when I had my credit card held up to pay...no thanks I'll go elsewhere read more

Get the El Presidente margarita. Chips and salsa appetizer, then finish it with another margarita... make sure you have a DD! Nice job on the Margaritas McKenzie!!! read more

Never again! We had to wait about 30 to 40 minutes to get our food, when we did some of us had cold food and didn't eat it..... So we had to get our money back! but the appetizer was good, Texas cheese fries read more

Ordered take out. The chicken tenders were under cooked and the cheese bites should be removed from the menu - nothing but batter. Slow service. Plenty of girls standing around giggling but wouldn't make eye contact to tell me someone would be with me. read more

Just an awful place. Service is God awful. Food is mediocre at best. We had a party of 8 all paying separate because of work and we needed or cards ran separately wss disgusted that we asked her to do it. This is one of the few restaurants where they don't work for tips. Chips tasted like you were licking the side of a salt block. Salad was not fresh at all maybe a week ago fresh. Just awful don't eat here there are better places around. read more

The Beer is cold. Does anything else really matter? In case the other stuff matters- Food was excellent Bartender (Tiffany) is excellent. She's the one serving up the cold beer. read more

I don't know if I'm the only one, but being new to the Deep South, this is very slow location, with okay food, but horrible service, and clueless staff. They didn't even know what Queso was, and I didn't enjoy anything, except for my burger. Don't go to this location, and head somewhere else. read more

I freaking love chili's. I mean who doesn't like to come to chili's. I mean there are other places but they are a little overrated if u ask me. It's the best place to have parties at. It's a nice and clean restaurant. The food is exquisite,the waiters and waitresses are humble,and the bathrooms stay clean. To me that's the most important attribute to acquire. That's why Chili's is The Greatest. read more

Service was going ok until I had to ask for my drinks as well as wait 27 minutes for dessert!!! No a happy camper and will not be coming back! read more

Had a great to go lunch today! The triple app was amazing. We had the cheese fries, lil burger and egg rolls.

On my family's last visit there, one of our favorite places to go slid out of its top rating with us. It wasn't the rushing of the waitress that took us for a loop as much as was it the half done food. In her hurry the waitress neglected to ask how I wanted my big mouth burgers cooked. So she brought me medium rare ones. As I bit into them my tummy turned and my family cringed. I returned them reminding her she did not ask as she was moving so quickly further causing me to omit tellling as well as I requested well done. They came back the same way. The family cringed, my tummy again turned, and for me it was over. That dessert for the family was no longer a consideration. This was 2 Sundays ago after church. So that waitress and the cooked sealed our deal on not visiting any time in the near future with our usual party of 4 minimum. Oh and we quickly paid our bill and still gave her a decent tip that she seemed surprised to receive. My husband was just being the bigger person. As with my facebook stat for that day...I wish the cook at Chili's would learn the difference between well done and pink meat!!! read more

I ordered take out from this location. The experience was not pleasant. First off the order was correct but it tasted as if it had been frozen and re-heated. When I arrived to pick up my order the employee advised me that there were no to-go cups and I could not get a tea with my order. There were no forks, napkins, or seasonings in the bag. There are some things small things that could be improved on and the location would get higher marks. Not sure if I would go back. read more

This place has the worst customer service I encountered on my trip to Memphis this year. I stayed in MS this year when I went to the 35th Elvis week back in August. Let me just tell you this was the worst customer service I encountered in the South. Food was sub par too. Our waitress was rude and acted like every time we asked for something it bothered her. There was only about 10 people total in the whole place, this alone should have been a red flag since our visit was on a Friday night. A Friday night should be busy for this kinda place, but after all I witnessed I'm not surprised it was empty. All the servers sat at the bar and talked. You would think they could keep busy, maybe clean the bathroom? When I used the bathroom it was filthy. Several times our party needed drinks filled, but instead of our waitress helping us, she was talking to all the other staff who also had nothing to do at the bar. Seemed like the bar was the servers big hangout. Next time I go to Memphis I wont go here again, and I encourage anyone reading this to run as fast as you can and go somewhere else. read more

I ordered a ribeye medium well. The steak was over cooked and not satisfying to me. I sent the steak back by my waiter and asked for the steak to be prepared medium well. The waiter returned to the table with the same plate and stated the cook (Jim) told her to bring me the steak back and that the steak was cooked medium well . Jim told my waiter that he would be out later to talk to me. I asked to speak with the floor manager. When the floor manager came to the table he never greeted anyone at our table nor did he give us his name. He approached the table and stated "yes someone need me." I stated to him what happened and that I need corporate number and the gentleman's name that sent the well done steak back to the table. I had to ask the floor manager for his information and he only stated Dave. No one seemed to care that my food was not prepared correctly. The only apology I got was from our waiter Tierra. This is poor customer service and this trip asked ruined my moms birthday. I will never return to this place. read more

So bad hostess acted liked she did not care. Server was fast to get drinks then it stop 55 minutes for a burger. Wilted lettuces tomato size of a quarter. this is the 3rd time going will not be back. read more

Recently ate here on a Sunday afternoon. If the food orders cannot be delivered correctly then maybe staff needs to write down order instead of trying to remember everything. But when you notify server things are wrong every effort should be made to get correct food to table. Instead we were told it would be a while cause orders were ahead of this!! Then when we never received, we told server to just deduct from the bill. That didn't happen either!!! They were not extra busy either. We will not be going back!!!! A manager never appeared to check on anything either. Never saw one!!! read more

This location is a typical Chili's - clean and predictable. Staff was friendly and the food was good. The quality did not deviate from what I expected of Chili's (score for being consistent Chili's!). Two things I didn't love about this visit (and why I'm giving it 3 stars instead of 4), is that the garlic pickles that come with burgers have WAY too much garlic. It would be nice if they offered seasoned or unseasoned pickles. I want pickles with my burger but don't want to commit to a week of garlic breath. The other low point of my visit was my bartender. While SUPER friendly - he was too friendly. Instead of feeling like he was there to tend to me (the customer), I felt as though I was there to entertain him. He continually talked to me, despite my b*tch face and insisted on showing me videos on youtube and pictures of his family. Maybe I'm a terrible person, but I was hungover and on a mission to Christmas shop. I wanted to be left alone to strategize and this bartender was not take my nonverbal cues to leave me alone, which really made the visit very stressful. It would be good if Chili's just reminded staff that their friendliness and chattiness should, on some level, be reflective of that given by the customer. read more

Fast food for the business traveler. Wait staff were very friendly and attentive.

Went around 7:00 on Saturday Night. We had two server's, Jason was in training and Amber. For being new Jason did a great job and Amber was fantastic and she has a wonder smile which I saw several times. I had the chicken fried steak with corn on the cob and skin in mashed potatoes. And my wife ordered something that was not on the menu anymore and they still cooked it for her. Tortilla chips and salsa for appetizers. Everything was delicious!!!! The corn on the cob was hot and buttery. I also like very much the kiosk with video that is on every table. You can order more adult beverages and desserts on the touch screen. And you can pay and tip right on the kiosk and swipe your card on it. I think that is great, this is the first restaurant I've seen with this system. I never did like handing my debit card to a stranger. Great service, food and restaurant. Will return soon, maybe I'll spot Ambers wonderful smile again. read more

This was the WORST restaurant experience I ever had! The service was SLOW, food was COLD and WRONG, and the manager is a LIAR. We had a reserved party of 20. We were at the restaurant after a graduation on a weeknight from 8pm until WELL after 11:30pm. The manager said that he would "take care" of the bill. Yeah right! he took care of it all right, by charging everything to MY credit card! This Chili's is the worst. I'm still disputing with them and my credit card company. read more

My husband and I went for lunch today. We sat for 10 minutes before a waitress stopped and asked us if our waitress had come by yet. She took our drink order. Water that had a horrible after taste. We both ordered burgers. Mine came with a house salad. It tasted like it had been sitting in the cooler for days. Uncovered. The burgers came out and they would have been ok had the lettuce and tomato not been so horrible. Our waitress stayed in the back the whole time and only checked on us once. We had to stop the waitress who took our drink order just to get some ketchup. All in all the best part of the meal was the fries. We won't be back and we are glad we used a gift card instead of wasting our money. We always tip, but we felt as though the other waitress deserved it more. read more

Seriously understaffed for a busy lunch. Our appetizer got to the table after the main meal. (WTF?) Waitress, I think Sandra, was great but couldn't find unsweet tea because new employees weren't putting it in right pitcher??? Come on. I quit going to Applebees's, is Chilis next? read more

I went to this restaurant not as good as other locations, but better than collierville locations group of 11 went to this location we ordered the food by 9:41 and our food came exactly at 10: 45 there was no one at the restaurant at the time. We would suggest that you pre order. read more

First impression - DIRTY! Our menus were filthy. We had to swap chairs because they had old food from a previous guest. We were crammed at a table too small for our party of 5. They split every group up because they couldn't accommodate a party larger than 4-5. Ridiculous. And this is before ordering.....we're still waiting for our server to help us instead of EVERYONE who has arrived after us! read more

I only give ratings when the service is outrageous and this is it!! Please look closely at your food I guarantee there is something random in it, hair, fingernail bits, eyelashes, you name it I'm sure you will find it in your food. The manager Jimmy Duke is detached and not interested. Never ask for this manager he could care less and will even give you his name and tell you to report him!! This manager encourages people to leave when they complain about finding foreign objects in their food. Eventually more people will stop dining here because I assure you the 250 traveling team members from my company will not step food in this dive. A more dignified management professional would provide quality service to their customers and not help them to the door. I no longer book events here or send my executives from out of town to this location. This manager's behavior is unacceptable and this Chili's will not see a dime of the 50K budget for dining I used to spend at this venue for my hard working leadership team from corporate!! read more