The negative reviews gave me pause, but my experience this evening was very good. My server was Jordan and she did an outstanding job. There was no wait ( Sunday evening) and I was greeted as soon as I entered the restaurant. I'd had a very long day of driving from Roanoke VA to Binghamton in the post Thanksgiving crush of drivers returning home (horrifying). I decided to stop in at Chili's for dinner and one of their delicious Blackberry Patron margaritas and dinner. Everything was done perfectly. Maybe ignore the negative reviews and give this location a try. read more

Lacks consistency. Poorly trained wait staff. Food came cold, reheated, and the staff took liberties of substituting several items without consulting us. One of those substitutes was replacing our hamburger buns with white bread because they had run out of buns. Unacceptable. I will say that I have had several good experience at this chilies prior to today so I am not sure what is going on. It appeared to be a lack of leadership and quality control. The saving grace was that chilies new rewards program is excellent and the meal cost less than a fast food meal at McDonald's which is good because it was poorer quality. read more

Had their chicken bacon ranch quesadilla and potato soup. It was good but had me paying for it all night long. Good to know I will not be ordering from this place again. read more

This is by far the worst chilis Ive been to from hawaii to the east cost my spouse loves Chilis we were hoping this would be a good experience. I never got a drink refill, No ketchup, and we ordered sour cream with the salad and it took over 30 minutes after we were done to finally ask how are food was. Not only did I leave thirsty the meal came to 45$ and we left not pleased at all I didn't even eat the onion rings. read more

Waited too long to get seated. Nobody acknowledged us upon entering. We just stood there! Waited 15 minutes for drinks that were not made right. They ran out of glasses and the place was empty. They were out of quesadillas and to top it off, the oven was broke. We told the waiter one drink couldn't be drank it was so bad and he could care less. To top it off, the food was cold! Then the waiter told us about the survey and asked for a 5 star rating. What?!!! read more

After seeing an awful 2-star review, I had to write something positive about this Chili's location. Perhaps others have had poor experiences, but every time I go here, I have NEVER had a bad experience. Within the last 3 months, I have placed 6 take-out orders and dined inside the restaurant 3 times. When I dined inside the restaurant, I must say that all servers I had were incredibly attentive and nice. Drink orders are taken promptly (within 3-5 minutes of sitting down) and appetizers follow out soon after within 5 minutes. The servers would then always take our main course orders when the appetizers came out. The food (I ordered the Bacon-Ranch Quesadillas) took no more than 20 minutes to come out - and may I add that the food was never, ever cold or hard as if it was sitting under a heat lamp. Dessert is also a must when I dine at Chili's. The Chocolate Chip Cookie Skillet is delicious! All times I have ordered take-out, I would walk right in, and a sign would always be sitting there to see the bartender for my order. He/She would then run back to the kitchen, and within 3 minutes, my order was ready to go in a bag and boxes. I always tip them for prompt and friendly service. Also worth mentioning that my take-out orders have never had any mistakes. Going through the awful reviews left for this place, I will tell you this -- be aware of people's reviews based on wait times. People tend to exaggerate a 10 minutes wait into a 20 mintute wait, or a 20 minute wait into a 40 minute wait. They always seem to double it to make the restaurant look bad. Don't be afraid to dine at this Chili's, and if there is a problem, ask to see a manager. After dining at over 5 Chili's locations across the U.S. and eating at their restaurants well over 30 times in my life, I can honestly say that I have never had a poor experience with them. Judge them for yourself when you dine with them. :) read more

Really not what I expected. Service was so poor they didn't bring utensils for us. Also forgot food items that were ordered. Should have gone to Red Robin! Won't return to this joint unless I see more positive reviews. read more

I will start by saying it has downgraded the quality of food and service. You probably will not get food poisoning. There may be items missing from your order that is stated to be included on line (variations due to the pandemic?). When I order a burger that states it should be pink inside, I expect at most it should be technically it should be 159F inside, and not look like someone hacked it up on the grill, threw it at the wall and slid it onto the bun. When I order the Santa Fe Crispers salad I expect the chicken to be fried and fresh out of the fryer and not coagulated and pulpy like chicken from the fridge. They mixed the drizzle and the ranch in the same container and omitted the cilantro. Their version of pico is a diced 1/8 of a tomato into accented cubes about 3mm thick. The tortilla strips were just fine. The cuisine lacks the customer direction, there are children who cook better than this (literally). There were no fries as stated on line, the salsa was not exactly fresh made and had some congealment, and tasted a bit off from their norm. However the chicken crisper salad didn't say they put onion in it on line so I guess maybe they threw in a little extra? read more

My favorite place to eat at a very convenient location! I love to take my family there very often and their bottomless chips and salsa are AMAZING! The service was very attentive and they bro h your drinks out without you even having to ask which was very thoughtful. 11/10 would recommend. Welcome to Chili's! read more

Wish I could give it a zero! I don't think you could get food that taste worse anywhere. This is the second time I've been to this location - it is terrible. I have always liked Chili's but this location has zero clue what they are doing. read more

Literally the worst, slowest service I have ever had in my life for mediocre food. And then to top it off.. a little passive aggressive aside about using the kiosk to reorder drinks? Bullshit. A find it very sad that a chain cannot handle a table of 7 during an off time at 2pm. Pathetic. Horrible. So many better local restaurants with better food and service. It took over 30 min for drinks--including water, 50 min for food... And by the time our food came it was all cold. So bad. read more

We were surprised every appetizer and food items are marked with the salt shaker icon indicating the item exceeds the daily recommended salt allowance. I thought it might be a mistake since even all small appetizers has the icon shown. There were not kidding! Every item we ordered from appetizers to dinner items were all extra salty. There is no way to make them less salty. The Buffalo cauliflower was so salty it tasted bitter. The fact they have the salt icon for each item means they already know their food is way too salty. Mind you one single appetizer has more salt than what an adult should take for the whole day! For people who has high blood pressure this is terrible. Even for normal people this is bad food and this demonstrated a disregard for the welfare of their customers. Applebee's food is far better than Chilli's. I will never return to any Chilli's. Food quality is bad. Our server is very nice. We left her a good tip but the food will not bring us back. read more

Well I've been there a few times before, and I can honestly say that I was quite disappointed. The was Empty as can be so we got seated right away, waitress came right over and asked what kind of drinks we wanted, not getting a chance to look at the drink menu. So I order an El Niño margarita. A few minutes pass and some customers came in to dine. And I remind you the place is empty as can be, the hostess decides to seat them directly next to us.(First problem). We received are drinks, order the food and when I went to take a sip I noticed a bug in my drink along with other floating dirt pieces. Place was quite dirty. (Second problem). We decided to never go back there!!!! Bad experience read more

I love this place to eat for lunch dinner or just a late night small plate with me and the family. The manager is amazing, he always makes sure the service is on point. read more

Didn't really care for the food here. It was mediocre at best and over priced for what showed up. We ordered the smoke house platters.... Will not be doing it again. The service however was good. read more

I'm not sure how I could give any higher than a one here based on multiple visits. The most current trip... parking lot was in rough shape, the parking was also bad-lacking adequate spaces on a slow day, the greeter wasn't smiling or the slightest bit pleasant, the waitress didn't acknowledge us for 20 minutes until I complained, the order was messed up when it did arrive after another very extended wait, and the place was dirty/messy. We tried this place over four times before our last terrible visit, just to allow for growing pains, but it just isn't getting better. I'd go a few doors down to Red Robin instead of this specific chili's location. read more

I thoroughly enjoyed the Steak & Shrimp fajitas. The portions were very generous and I had enough to take some home for lunch tomorrow. Fast and friendly service and I really loved the new menu!!! The manager Hakeem was very personable. I would highly recommend this place for lunch or dinner. read more

Food was good per usual at Chili's. I am also happy that you can pay at the table with the machines. These are standard across Chili's. The issue at this one as is usually the issue at Chilis is service. We ordered 3 meals, and 2 out of 3 came out wrong in some way. My sons meal was supposed to have corn, they gave him oranges. My wife's meal was supposed to come with fries, she got chips & salsa. The waitress took forever to come by and refill waters. And our food took the longest it's taken at a chili's in a fairly long while, I estimate about 35-40 minutes. read more

Decided to try out chili's one more time to see if they improved. My answer is NO. Management is awful. The people in the colored polos (I was told they were management) were on their phones and letting their employees work extra hard to keep up while they watched. Overheard gossip from waitresses about how the general manager was a creep and hit on all the waitresses and took away shifts based on how they reacted to it? Weird. Food sucked. Fajita was burnt and molten dessert was frozen in the middle. Asked to speak to a manager and the server told me he was busy? Get it together. Will not be back. Want advice? Fire the general manager. Yikes. read more

We asked to have our burgers with a little pink and they came out well done! Would have had them taken back but our 2 year old grandson was getting antsy. They were so well done were crunchy. Sad part was they had just opened up and were not busy!! read more

Given the undeserved 2-star average rating, its almost pointless to review further, but some things need to be said. And I, or we, kinda like Chili's in general. Ordered medium rare Chili's original burger, received what I can only describe as the most well done inedible piece of burnt (not exaggerated) beef I've ever seen. It had been smashed down like a pancake, exceeding the bun size by almost double. I'd call it a ":crispy burger". A server dropped it off, and to the waitress' credit, when she arrived back at the table, immediately saw the burger-chip and apologized. I asked her to advise the manager, assuming he or she would come to our table. Nope. Extraordinarily unprofessional. When we received our check, the burger was "comp'd". LOL, it was returned, not replaced, and not complimentary! Usually, there is only one issue at any given restaurant, but I need to also say the the wife's grilled turkey burger may have been grilled at some point, but definitely nuked to rubber before being served. A dead giveaway is when the tomato is hotter than the meat. Avoid at ALL costs! read more

Slow service. We called ahead and they made us wait a whole hour. Noisy atmosphere, not enough waiting area, had to wait outside. Do not want to return. Would not recommend. read more

Okay food. Nothing to get excited about. Prices are average. I went because I had a gift card and I problably will not go back again.

I have given this place three chances. Every time I go there something happens that causes me to have a bad experience. So just quit while you are ahead. read more

I would have rated this zero stars if I could've! First of all we were not greeted when we walked for about five min we should've turned around right then but we patiently waited even though they were not busy. After we were seethed we were greeted by our server who took our drink orders they didn't arrive for at least 15 min and were disgusting when they did arrive. The server did not seem to care we were not happy with our drinks until it came time for the survey at the end. Once the food finally arrived now remind you it was pretty dead the whole time and we ordered tacos because they were out of quesadillas and something about the oven didn't work. Well the tacos were cold the cheese wasn't even melted. So awful! Not to mention they ran out of cups for our drinks that were gross. I was so disappointed by the visit and how uncaring the staff was I will not return! read more

Greeted with extreme happiness at the entrance and great appreciation at exit. The most consistent food in town. Server was friendly and attentative. Meal came incorrect, but promptly rectified. Excellent experience. read more

Gave this location a second chance, because our first time there was a disaster, incorrect order, long wait time for food after ordering, flavorless food, etc... Well it was like deja vu. Took a good 30 minutes to get our order (for burgers - really?) My order was incorrect (again) my husbands burger had no taste, my kids sliders were like hockey pucks. We will not be returning, ever!! read more

My friend's chicken is outside the cup when they serve it and they don't seem even care and the amount chicken they serve does not march with the price. My steak is not medium rare as I ordered and I also ordered 6 shrimps and they gave the smallest shrimp they can possibly find. read more

Just said current wait time is 0 minutes. That's not trie. There wasn't a soul in there and I waited over 25 minutes and STILL never was approached. I never saw an employee the whole time I was in there. Where was everyone at? Long smoke break? read more

Tonight we waited over an hour for our food with a 11 month old who was extremely hungry and cranky, they never brought out at least fries for her to munch on. The cheese was moldy when we finally did get our food, then when I spoke with the manager he was unpleasant and didnt offer a refund. When we tried to pay our bill the waiter disappeared for 20 minutes because we paid in cash so we went up front and waited for someone to notice us and they had to go find our waiter again so we could pay our bill. Gog there at 7 didnt leave until after 9. WORST EXPERIENCE EVER. read more

Server didn't acknowledge us, finally asked for our drink order after 7 min, when he brought the drinks he practically slammed them on the table and said he would be right back to take our order. Just when I was getting ready to walk out, he asked for our "supper" order. My 7yr old grandson said something about us leaving because he took so long. I told my grandson to go ahead and order when the waiter said, "are you going to order or not?" In a very sarcastic tone. I said, you didn't just say that to him and the waiter said "yes, I did". I said give me my check, were leaving. He said "it's on me". I told him he's a jerk. Then told the hostess on my way out. She said she would get the manager and I told her never mind, I'll NEVER come here again. Go next door to Red Robin where youll get great service! read more

Slow service. Very slow service. Service sucks. The floor is sticky. The floor has shit all over it in the dining room. This place has sucked since it opened. I've been here 3 times to give it " another chance" and it's NOT ok. Not even close. read more

Horrible! Had to wait for 10 minutes to be seated for lunch on a Thursday. It wasn't even busy, as there were empty tables. Thought about leaving, but figured it gave me a chance to chat with my lunch date. Wow, things got worse from there. Only one waitress appeared to be working, and she was disorganized, forgetful, and very curt. We didn't complain to her directly as the other tables were doing...I heard her explain to other tables she was the only waitress working and there was only one cook in the back...wtf? She was a poor server overall- messed up our drink order on two occasions. No good, won't be coming back. read more

I went at about 2:15pm with my three children waiting to be seated and was rudely approached by a worker who just passed us and pointed to the bar and told us to sit anywhere. Then while I try to find a proper location all the tables were dirty. First and last time visiting this place. I walked about immediately read more

I love this restaurant. Their Chicken Enchiladas, Caribbean Salad, pretty much everything I've tried has been outstanding. On a recent visit, I had an issue with my meal, and I told my waiter, Dane, about it. He and the manager, Chris, immediately remedied the matter. I will be returning often. read more

Horrible. Went here because we like Chili's food and we were excited that we finally have one in the area. Well, they need to do some serious training with their staff. Waiter was not attentive at all, messed up our order, forgot an appetizer and brought it out at the END of our meal? Never even comped it. Long wait for food, waitstaff just standing around talking to each other. Just horrible and we will not return. read more

Currently in the restaurant. A lot of empty seats yet we waited for 15 minutes and had to ask front desk to bring our drinks.

This place just opened up recently and really busy ! He staff are pleasant but the food is VERY slow coming out been here for about 45 mins and still haven't gotten entrees yet ! I hope kitchen starts to keep up with the customers .... kinda disappointed ! read more

Tried to go there Sunday afternoon around 2:30, party of 6. Hostess said 15 minutes. Can we wait in the bar? "No, I'm not supposed to let anyone in there. It is too busy." Well, not a soul to be seen. However, every table was full of dirty glasses and plates. No one at the bar either. Also, empty booths in the dining area. She never did try to accommodate us, so we left. Probably will not return to a place that does not welcome us. read more

We went because it was a new restraunt in our area and we like mexican we ordered drinks. It took a while then we ordered dinner i got the 2 for 22$ with my dad which included an appetizer and 2 entrees we got chips and salsa and 2 diffrent entrees when the waiter brought us our drinks the one soda tasted like carbonated water and when he brought us our appetizer he said I hope you dont want any more salsa because thats all we have! Wewaited an hour and a half for our entrees and the waiter said theyre having troubles with the grill. The food was not very good to say the least and when he came with it he dropped my tortillas on the floor. When he came to ask how the food was I said you should be happy were not food critics. My neices bread with her pasta was burnt and she complained to be told that its the cooks doing the manager came over and said Im sorry about your wait but we need a cook how about a free dessert ok so we waited for our waiter another 30 minutes and when he came over we were using the table side device to pay and he said no dessert and my dad said we dont want to have to wait! read more