Mexi the waitress was the best waitress I have had she is a real sweetheart and made us feel right at home! We'll come back for sure!

Horrible. Waited 10 minutes once seated and not a single person acknowledged our presence. Never going back again.

I love to read reviews on yelp & never ever wrote one of my own...until now ! So disappointed ! A few days ago their pos system went down where they were unable to take payments. I totally understand that happens sometimes and cannot help it, its not their fault. I was upset about the customer service ! I called in my takeout order about 11:30 & got there at 11:40. I seen a bag of food sitting behind the bar when i got th ere & i figured ot mustve been mine. Then i presented the gift certificate i had & waited for them to "fix" their payment system. I was cool with that. Over an hour later though... the waitress comes back to me with change $15 cash (mind you my order was only $30 & i gave her a $50 gift certificate) so i dont know what happened to the other five dollars ? Whatever. The part that really made me mad is she grabbed that bag of cold soggy food that was sitting behind the bar since i got there ! Really?! I had to ask her if i could get it made fresh.. hello common sense ! I wasnt expecting a discount or anything but when she charged me full cost for the damn food & handed my order to me like that i was pissed. You know what, i aint ever going to this location again. Horrible customer service ! read more

Tonight we went to Chili's and we were seated in Gigi's section. It was extremely busy but she was very attentive to all of her customers. It was so nice to be able to ask to speak to the manager to give positive feedback!! read more

#latepost me and my girlfriend came to this location various times in the past years. and i still love this place since my first date with my girlfriend we were welcomed as soon as we came in. There was no wait, and was seated right away. It was my girlfriend and I they gave us a booth which I love! We were asked if we wanted drinks as we sat and were checked on a lot along with many water refills without us having to ask. To start off we got the appetizer trio with the egg rolls, boneless buffalo wings, and onion rings and it was brought fresh and hot to our table within 5-10 minutes. We ordered the chicken crisp, side mac and cheese, extra honey mustard sauce, and the shrimp and steak fajita. All of our food came out by the time we were done with our appetizers which was excellent! No wait at all at this visit but which should be expected since they were not busy. We ordered our dessert, our favorite the chocolate molten lava cake, off the kiosk and it came within 5 minutes as well. Everything was tasty, delicious, and fresh with no complaints. I loved how our waitress and the staff always came to check on us and could do a little small talk as we enjoyed a peaceful lunch. A chili s I've always returned to. read more

The food was excellently prepared and they helped us get it out quicker because we had a flight which was great. Staff is really helpful and kind. Atmosphere is real nice and friendly. Thoroughly enjoyed my time and meal here. Would recommend. read more

We had dinner there, and it wasn't that busy. We were seated as soon as we walked thru 2 doors. Hostess sat us on a table for 6 and it was just me & my husband. We ordered 2 dish and it took over 38 minutes. Got checked on onced from our waitress and finally asked us if we wanted a refill on our drinks. Over all, it'll probably be awhile before we return. read more

Sat at h bar with my husband around 2 pm and our bartender was so awesome! Alaina was so funny and attentive even though she had a full bar and section. She told me about the Yelp check in for a free queso and was just such a pleasure to have as our bartender/server! read more

Every time my mom and I are in town we stop by this Chili's and we are never let down by the service or food. This time though I was so impressed with the service i had to share. My mom was super tired and we were ready to eat. The restaurant was clean but a little busy. We were greeted right away. They cleaned a table and sat us right away. Our server Angelica was amazing. She was patient with what my mom was requesting and checked on us every now and then at the right times as sometimes when you are trying to eat it can be intrusive. Angelica's a perfect server. She was great. We haven't had that kind of service in a while. By the way the chicken breast on rice with black beans on the lighter menu is a must try. read more

I love Chili's but this time, I wasn't satisfied with our food. We waited for our food for one hour 1/2, this was the longest i waited for a food to be serve. And when we finally receive our food, it wasn't that hot or warm enough, the rice we got was hard as well. I wasn't able to enjoy it so I barely touch it, I guess our server saw how disappointed I was, so she was trying to give us free dessert as an apology for the wait... she explained that they were short so their manager was the one on the kitchen helping so I wasn't able to talk to him. I'll give two star for our server since she was trying her best to satisfy our needs, but overall dissatisfied the way they serve our food, I don't mind waiting but to wait that long and be served with food that is not even warm is just too much. I think it will be a while before I come here or not at all. And I'm not sure what's their definition of busy cause it didn't even looked packed inside. read more

Average food, ok prices, sub-par service. I just like the location but it can get pretty busy.

There was a long blonde hair in my sister's burrito. She found it half-way throughout eating it. GROSS GROSS GROSS. She wanted to barf. The manager comped her meal and gave us a free dessert (so that bumped this review up to 2 start). Still soooo GROSS GROSS GROSS, esp after eating it. I know these things happen sometimes, but it's forever in our memory. Think I'll boycott Chili's for awhile. read more

My new favorite place. The price is cheap compared to other similar franchise restaurants. You get free queso and chips if you check in! I like the steak and loaded mash or the Cajun pasta! I get the lava cake for dessert. Service is fast and nice read more

I have 2 reviews to leave. On March 3rd me and my friend came to Chili's after a very long day at work. Our server was Jordan and he was absolutely AMAZING! He was friendly, patient, funny, great attitude add he was quick. He gave us outstanding service and the recommendations that he made were on point. It was the perfect ending to a stressful day, great service and great food. Thank you Jordan for continuing to make Chili's my favorite spot! Today is March 12th and also my son's 7th Birthday. We have him a choice of where he wanted to have dinner and he chose Chili's Waikele. It was crazy busy which was fine, my Mom got their before us and Denise and Rayleen kept my Mom and get husband entertained. They were friendly, funny and accommodating as much as they could be while they waited. The wait was about an hour which didn't matter cause the service is worth it. Our server was Colt, he was also AMAZING! Very friendly, patient and quick. He was very apologetic because he felt that he didn't attend to us as much as he should have due to the busyness but that was not the case, he was very attentive and an excellent server. He always made sure that we were taken cared of and we were. The crew sang the Birthday song for my baby, he was happy. Before we left Colt made sure we had our to go boxes and food and that we were all good before we left. Our visit was awesome as usual and I'm grateful to Colt and the Chili's crew for making my son's Birthday memorable! To The Management of Chili's: Please take care of your crew, your food is awesome but they are the reason that my family, friends and myself continue to come to your establishment time and time again, they have outstanding customer service and deserve to be recognized for that! read more

I enjoyed my server mexi, she was very polite and down to earth. I would come back to the establishment because of her and her great customer service. read more

The workers here are so friendly and the food tastes great! I recommend this place for those of you who are looking for a great steakhouse with good drinks! However, the burgers are pretty bland because there are no sauces in them (idk if it's just the one I ordered) but overall, the service is GREAT & food (except burgers) are great as well. read more

The meal I had....Baby Back Ribs were delicious and our waitress, Felicia, was awesome!

Great service normally from Servers, but when we came in 11/20 for an early dinner, the Chefs took forever to get our food out. The place was not busy, and our Server could not give us any estimated time of when to expect it. read more

service is so slow plus they screwed up on my cosmopolitan. it has vodka NOT tequila!!!! what the hell????

Just about the worst meal ever. Bad service and terrible food. I could have had a better meal at McDonalds

1 star for the constant refills of water. Thanks. Anyways, my boyfriend ordered the steak fajitas. Hes gotten it before but this time he didn't want tortillas. He wanted 2 things different. Rice, so that's what he ordered and no bell peppers- He ordered extra onions to make up for no bell peppers. They made him pay for his rice seperately and he paid for the extra onions seperately...okaaay Thing is he paid the main price for the fajitas. So he paid $20 just for minimal flank steak and some of the the onions on his plate. It wasnt much. They didnt even give him any of the sides. Salsa,guacamole,fiesta corn etc. No tortillas but he still paid for all of that and his sides seperately. Hmmm...Then theres my food, i had the cajun pasta. There was something 100% wrong with my chicken. I bit into it and spit it out. It was rubbery terrible chicken. Ive been sick from eating chicken like that before so i didnt dare eat it. Then my garlic bread was black. Really? Even my garlic bread had to be bad. The pasta itself was ok but when i have to pay for things that never came or food that i didnt eat you tend to get pissed. Not going back. read more

We ate a late lunch at Chilis this past Saturday when the weather was really bad. Our experience at Chilis made the day much brighter! We were seated pretty quickly and was then served by Colton T. He was awesome! He provided great customer service in all areas of a great dining experience. He was welcoming with a great attitude. He was very personable and seemed genuine in his interactions with us. His recommendations were spot on and always checked in on us, making us feel comfortable. He answered all our menu questions and accommodated us on food choices. He even had candid conversations with our children. And we weren't the only ones, his service was the same for the customers in the booths next to us! Mahalo, Colton! read more

Service and food was good. Just make sure to review your check. We saw we were charged more for an item we ordered. When we inquired, we were told they brought us the larger portion. We did not make a big deal about it as we ate most of our food but we would have preferred to be asked what size we wanted. Might cost you more in tab and tip than you expected. read more

Ok, it's a typical Chili's. Nothing too extraordinary about this place, but it is about a 5 minute drive from Kunia so that's good. Great shopping in Waikele as well. It's funny but whenever I visit a Chili's, Applebee's, Outback or TGI Friday's the movie "Waiting..." comes to mind. Who knows what the cooks are doing to my food? Whatever. I eat it anyway, what I don't know won't hurt me. read more

Service on my visit was great. Based on prior reviews, it sounds like I lucked out - I'm sure it helped that the restaurant was only about 3/4 full at the time we arrived. The food was good and arrived really quickly after we ordered. Service was polite and attentive without being overly so. Would I go back? If I'm in the area, yes. read more

Amazing service. The bartenders make spectacular drinks. The service is amazing, they honestly have the customers best interest in mind rather then raising their tips. After getting to know the employees I can trust that they do not spit in your food and keep all hairs on their. I really love their tripledippers with all my heart and soul. I would recommend it to all locals! read more

Great place to eat lunch. Baby back ribs are our favorite. Servers are nice and efficient.

Ordered take out. They said it would be ready in 15 minutes. It was not. Took over half and hour before I got my take out. Alex the bartender offered me water and brought out chips and salsa. He checked on my order every two minutes. I never ever got served water while I was waiting for my phone order. Next time I dine there I won't get a table but I am going to sit at the bar with Alex. read more

This is the worst location I've ever been too. Chilis is my favorite, me & my family always go to pearlridge location which is GREAT all around. But when we arrived here, we weren't greeted we just were guided to the seats, we weren't advised someone would be with us and by the time our waitress came it was literally 10 minutes after we were seated. On top of that she had an attitude, didn't introduce herself as our waitress just came & waited in front of us with her notepad. She was young, petite with blonde hair we also had to ask to get our drinks- & my family is totally understandable about how busy it gets and how much waitresses have to deal with, we just like to put in our order then we wont bother you. But being a decent family that doesn't ask for much when we go to chilis the service was horrible. We never complain about the wait because we know food has got to cook; I ordered a well done steak and when I received it half and hour later it was oozing blood. It completely threw off my appetite so I asked our waitress if I could get it cooked more and she just grabbed the plate, didn't say anything & walked off. when I received it back it was burnt and hard to eat, our water wasn't refilled she did not come back to check on us until we had to flag her down to pay. When it came to paying the waitress that helped the table next to us helped us & she was a little sweet local lady, just wished we had her as our server. I love chilis and we are understandable when it comes to how hectic it can be for waitresses but the service was horrendous. Never coming back to this location. read more

It has been my experince that this is the best Chili's on the island. I always get the worst customer service at the other locations, but the service has been pretty good here. :) read more

The Kapolei Chili's is one of my favorites. The service is excellent! The food is amazing!! And the atmosphere is perfect!! From start to finish I am always amazed and I would highly recommend this location to everyone. The staff is wonderful and they always make me feel welcomed and well cared for. I give this location an A+++. Thank you Kapolei Chili's, you are the best! Mahalo! read more

Great atmosphere and great service. Both our waitress n Gladys were vdry friendly and inviting. One of the many reasons why we will come again and encourage others to dine here as well. Plus my family and I love the food. read more

love the unlimited chips & dip!!!!!!!!!!!! me and my family usaually go here after church............

We went yesterday partner and I and were excited to try their ribs. We ordered the two kinds the moist and the dry and they were terrible! the moist and the dry were tough and dry as can be and didnt taste nice at all. Old meat? failed cooking style? bad chef day? The waitress sort of apologized and offered me another rack but both of our moist versions were just the same. Really really dried out. They had covered it in bbq sauce to attempt to moisten it it seems but it was revolting! The meat was dried and we really had to work hard to get it off the bone. False advertising here Im afraid. Tried to make our way through the rack hoping that the end of it only was tough but stopped half way, it was a big let down. We were charged our full $55.00 for the meal with no kind of discount or apology as we left. Ruby Tuesdays in Mililani is still the best Ive eaten! We wont be going back to Chilis anytime soon. Dont recommend it at all. Poor Tourists, there really should be a "Cocos" like in CA! read more

ok i usually love eating at chilis for their appetizers and presidente margaritas but this time the service was horrible. our waitress was overworked, and even the manager was waiting and cleaning tables. it took about 1 hr and 10 minutes for us to get our boneless buffalo wings and chicken tacos that we ordered. we ended up paying for what we ate and drank (chips and salsa and presidente) and just left before they said our food would be out "in about 4 minutes". maybe next time chilis! read more

My family and i always come here. Like we don't even have to look at the menu bcz we always get the same order, specially my kids, they love it there. Very convenient bcz we live managers side and waikele is really close to us. So when we don't cook , we always think of chilis. Not only the foods, but the waitress are very friendly. Anyways we got a GC and i decided to use it today and make a phone call for to go. It is my first time ordering over the phone, bcz like i said we live coming here. So the person i was talking to name LISA , i could not hear her much so i kept saying "what was that again?" And i also asked some info about my order. I heard her in the background saying "urgh OMG". I wanted to complain at the place, it upset me so bad that i think i will be going to pearl city one instead. I worked costumer service for nine years, i also worked as a receptionist. And to me? As much as possible if the costumer cant hear me, i will try to speak louder and make sure to answer any questions. But with her? It seems like she doesn't even wanna take order over the phone. I asked her name and at first she did not answer, she just repeated my order. But i asked again, then she finally say LISA. read more