The food is good as well as the presentation. However the restaurant is always completely packed with wait times ranging from 30 minutes to an hour. The waitstaff is overall super friendly but you can tell that they are swamped with tables at all hours of the day. Food comes out slow, and the over all ambience is nothing more worthy. I recommend the 3 for me deal as well as the skillet queso! read more

Chili's - Steak Fajitas 7/10 - American Near Me - Waterbury, Connecticut

Went with friends for appetizers and drinks service was good food was great friendly service

there was hair in the food when i got it. prices have gone up and quality has massively gone down. you're better off making it yourself or going to an authentic restaurant. the staff were wonderful! food not the best. read more

The $6 margaritas were soo good! My boyfriend and I stopped in for lunch. The service was pretty quick. Our waitress was very nice! Would go back again! read more

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I love Chili's, Going there in person is always amazing We love taking our Lil family there Family Time is the best time You will def have an amazing Time The food is delicious with great prices My Family Def reccomends read more

My mom and I came here before a concert. Lovely atmosphere, we ended up sitting at the bar which worked just fine. Despite being busy (it was Valentines Day), we were served quickly! The bartender was a lovely young lady who was very attentive and made a great drink! I had a ribs and chicken combo and my mom had tenders, both great. The side white cheddar Mac and cheese was soooo good! Would definitely visit again! read more

Renee was my tender of dee bahhh tonight and this mangooooo drink she made me was fiiiiiirrrreeeeeeeeeeeeeeeeee. She also had a great attitude and attentiveness to her customers. I was also impressed with how organized and composed she was. #thatshi*twasfiiiiirrrrreeeeeeeeee #organizeddddddddddddddddd #COMPOSEDDDDDDDDDDDDDDDDDDDDDDDDDDDDD #FIIIIIIIIIIIIRRRRREEEEEEEEEEEEEEEEEEEEEE read more

Chilis crispy chicken is always good for the most part when we get it! I Love a good crunchy outer layer. We got a kids size for our daughter, that's why the fries seem less in the picture. The Cajun chicken pasta was good, flavorful just the right amount of seasoning. Then I also got the chicken bacon ranch quesadillas, they were a bit dry, But using the pico helps. I was sad to learn they stopped making the ancho ranch dip! That dip was the best. The service and atmosphere inside if you dine in is hit or miss, so we have been getting our order To go. It was a little confusing as we got the text sharing it's ready then arrived and it wasnt. Overall not bad. read more

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Under apparently new management Chillis this one in particular has made an amazing improvement from literally 3 to 1000!!! the Food is fresh service is fast and food gets to you nice and hot!! The hostess are sweet professional kind and knowledgeable!!! I the place is cleaner then its ever been! The manager is very involved and available/present!! Great job guys I'll be back soon!! read more

Picked up a Togo order, staff was extremely rude and the food was wrong. Spoke to the manager Ashley, who promised to refund me for my order. That was well over a month ago, still don't have my money. Trying to get ahold of them is a joke, staff are all snot nosed kids with attitude problems. I usually come here all the time- i guess not anymore. Such a disappointment read more

Short and sweet: Quickest service, best food, best server We tried multiple restaurants in this area (top two options were completely closed) my husband was wary about coming because every other time we've been to a chili's it's sub par. Not this location - a solid A. The check in was a little chaotic and it was a little chilly (no pun intended). Will definitely return read more

Chili's - a bar with a red bench and televisions - American Near Me - Waterbury, Connecticut

Moo i love this place :) good food taste like heaven live laugh love nice people and friendly

They will forget your food on delivery. 100% happened to me twice in a row. If you at looking here for reassurance, they won't fulfill.

Good food and menu choices. The $6 margaritas were good. Service friendly and prompt. Interior clean and comfortable. read more

I love that Chilis offers a margarita of the month each month. This month's margarita was the Grand Romance. This loved themed margarita was on brand with this month's love holiday. This margita was super good. I would give it a 10/10. It is made with premium ingredients such as Grand Marnier and Lunazul blanco tequila with monin blackberry, and Chili's fresh sour mix. I definitely have to return to get another one before the month ends. read more

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Cheap, friendly and quick service and good food, if you want something quick and cheap, chili's is always a good option, and has always been. read more

fool me once chilis....got a push notification text about a free app for the eclipse. so i dragged my daughter out to go get some marg's & bites before the big event. i showed to server she took screen shot went to manager & came back & said "thats online only." then later on said " sorry again it was thru the Chilis app only."which was it? Im assuming those text alerts are to get us in the door. ok mission accomplished. they got us in & we spent but didnt honor their offer. you can look at screenshot yourself & see if it was misleading. no mention of app or online only. Manager had the choice to honor it & chose to ignore when server went to him about it . still paid server 16% gratuity even though she was knocking herself out & getting comps for the table behind us. I'll be unsubcribing to the Chilis notifications, i know at least when i get something from Wood n Tap they honor it, and that will prob be my choice next time. their $3 margarita specials are just as good if not better. and their nachos 10x better. read more

Chili's - the misleading text notification. - American Near Me - Waterbury, Connecticut

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All servers and employees are very pleasant and quick service. The restaurant is very clean. read more

waitress was not attentive and also had an attitude saying we're going to be an issue when we had to adjust our order, it took 30 minutes to get a refill on a drink after she said she would refill it multiple times. I ordered an appetizer where my friends came out earlier, but mine came out with my meal. Do not recommend this place sucks balls. read more

Worst restaurant experience in years! Planned to order a burger but they ran out. I attempt to order steak but they don't have any! I get the sliders and the fries are drowned in grease and the sliders raw! I'm not kidding. I go into the nearby brass mill center and start vomiting in the ihops bathroom uncontrollably! Don't eat here! read more

I came in today March 21, 2023 at 3:00pm. As soon as I walked in I was walking towards bar one of the servers told me that they will now have a bartender for like 10 minutes. So there was two workers behind the bar and none of them could not help me get a drink or food. When I tied to order the food the guy said for me to wait for the bartender. I left at 310. Waited and no one came. It unbelievable that a big franchise like chili let ppl walk out because no one wanted to serve me. I just don't understand why the other servers couldn't help me. read more

We ordered take and received this poor excuse for Classic Nachos. Burnt , greasy chips with no cheese or any other toppings. The whole mess was inedible and we threw it away. I posted the horrible nacho photo on yelp. I called Chili's and the Manager who introduced himself as Mike said he would send us a gift card. Three days later no gift card. Here is the kicker, Yelp emailed me said my picture was great and now it is the Chilis feature photo. read more

Chili's - Classic Nachos? - American Near Me - Waterbury, Connecticut

Yes, my boyfriend and I solely went to Chili's to get a cookie skillet, they are just that good! If you haven't tried it's a must and you definitely won't regret it. It's the perfect dessert to split with your partner or a few friends. It comes hot in the skillet and topped with cold creamy ice cream. Our waitress was also very nice and attentive and even complimented my bag. read more

Chili's - Skillet Chocolate Chip Cookie - American Near Me - Waterbury, Connecticut

Today's experience was just awful! I usually love going into chilli's for their ultimate cajun pasta, however today's experience was horrible! Makes me not want to come back! When I first got my order the chicken was raw, so chewy had to spit it out and all. When asked for them to fix it they didn't have an issue. Did take 15/20 minutes though. When it came time to pay my bill they put 3 Cajun pastas on my bills and "comped" 2 of them. Whole time I only ordered 1 pasta! When brought to the managers attention he said I comped two of them so you're paying 1 and I gave you a discount for the one you're paying for. I thought comping a meal was suppose to mean the meal is free yet I had to pay $16 or so for the pasta that was "refired". After explaining this and still being told the same I just paid my bill and left because I was over dealing with the annoyance! Tonight experience made me feel like I dont want to ever go again! read more

Chili's is my old reliable. They are the sit down chain restaurant I go to when I feel like using a gift card or a coupon. All but 2 of my experiences were good at Chili's in Waterbury. I've gone perhaps 25 times to this location over the last 6-7 years. 1 bad experience was an extremely slow Chili's To Go situation and they got the order wrong. They remedy the situation after so I commend them for that. The other was a busy night where it took us 1.5 hrs after being seated to get our food. Put those 2 instances aside and you can see why we continue to comeback. The food is consistently good to a chains quality level and they have great specials/dishes that beat out their neighbors TGI Fridays. I highly recommend this Chili's location to dine at. My only suggestions would be to avoid weekends (as is the rule of thumb for most restaurants). read more

I ordered the Carne Asada and I was not impressed, the meat was very tuff and fatty! The rice was pretty dry too. The beans were ok. Not the best Street Tacos, I would not recommend getting these. Stick to a burger or some quesadillas. read more

My family and I waited over an hour for our food to arrive. I was giving them benefit of the doubt because of COVID and I can see they were clearly busy but I asked for an order of classic nachos to go and this is what I was given. This is just unacceptable, nachos is too easy of a dish to make for it to have come out looking like this and tasting all soggy. read more

Chili's - Classic Nachos - American Near Me - Waterbury, Connecticut

It's a Chili's. What can I say? Bottomless chips and salsa were plentiful but too greasy. The chipotle chicken flatbread had congealed cheese on top was and wasn't quite edible. The chipotle chicken fiesta bowl was filling - probably the best thing on the table. The ziosk feature, where you can order dessert and drink refills and play tablet games, is kind of unique. But it's also a bit of a distraction. Also, the faucets in the women's bathroom have very minimal water coming out of them. This place can get so incredibly busy at 6pm on a Saturday. read more

Chili's - Bottomless chips and salsa - American Near Me - Waterbury, Connecticut

I swear I've came here three times and ordered curbside and every single time I've had to go inside to get it. I don't mind but, don't simply give me the option if Im going to be stuck waiting forever, I waste my money to tip someone who's never going to come out. on top of that I ordered corn with my combo and it never came. I understand that people are busy but I spend my money here and work hard to make it just like everyone else. The least y'all could do is make sure the order is correct before sending it out being that customers are paying for it. read more

Walked in, waited to get seated. Then waited 30 mins never got served, got up.. walked out. This restaurant doesn't bad service. This chilies service is nonexistent. read more

Like I honestly don't understand how people still pay to eat at places like this. Here is my rundown after my recent 30th and last visit to this place. 1. The food is not good. And by not good, I don't mean terrible. I mean I've had plenty of dishes that tasted okay, but it just felt like I was eating something that came off a production line. Uninspiring, under seasoned and overall very sup-par. It's clearly a corporate menu prepared in a corporate kitchen. I'm sure there are people that will rave about the food here and that's fine, to each his own. I'm here to tell you, you can do WAY better within 3 miles of this place. 2. The service is about as consistent as my digestive system, which is really inconsistent. There have been nights where we've had great and attentive service, and then 2 months later were basically stranded for an hour waiting on a check. Don't get me wrong, I get that great service isn't always an easy thing to pull off, but there is definitely issues here either with training or with personnel. Either way, if I can't walk up to the front door of a place with at least more than a 50% hope of good service, it's not happening. 3. The prices, in my opinion, are too high for the quality and amount of food you get. I don't mind paying $20 for 2 bites of amazing food, I DO mind paying $15 for a plate full of mediocrity. Mediocre at best across the board here. 4. I'm no health nut, not even close. And I pretty much eat whatever I want without regret. Something about the food here though in general, it just doesn't "feel" good afterward. Not much else to say about that except that if you ARE health-conscious, don't even think about this place. 5. The location sucks, period. It's a dicey plaza and one that I completely refuse to go to unless I'm armed. Again, if the food was on point, I would gladly fight off the riff-raff, but in this case, it's not really worth it. In closing, honestly, do yourself a favor and seek out a locally owned, non-chain eatery. In my experience, even the disappointing meals at those places are better than the good meals here. And definitely, do NOT go across the parking lot to Buffalo Wild Wings, it's even worse. read more

Unfortunately we were seated quickly and then forgotten about for a half an hour. The waitress took our order and it was another 15 minutes before 2 of our drinks came; I ordered a margarita and never got it. Two of us ordered the sirloin medium; it was beyond overcooked and the Cajun chicken pasta was cold. Our food came before our appetizers and even after we were done with dinner they hadn't arrived. Then we got one of the two and had to wait again for the second one, which we ended up taking to go. They did send the manager to speak to us and she apologized and refunded part of our meal. Overall we were very upset with our experience. read more

I found a FLY IN MY SALAD??? so disgusting. I wouldn't recommend this Chili's to my worst enemy. Rude waitress and there was no host for a good amount of time. Food was mediocre even for Chili's. read more

Really upset with their service. I placed an order online and paid for it. Waited half hr to go pick it up and when i got there and waited for another 40 minutes i asked them to cancel and give me a refund cause i was late for a birthday party. Spoke to the manager Michael and he said he'd refund to my card by the end of day cause it was very busy. Its been 3 weeks and they never refunded me the money, called them 3 times and always left me on hold for over 30 minutes and he never came to the phone. I didnt go back cause it was a little far from my home town but will nvr go there again. Those who read this never wait for a refund and ask for the money when there or else you'll never get it back! read more

I experienced the worst customer service this afternoon at this restaurant that I have ever experienced. I ordered the shrimp and chicken fajitas today with just chicken and shrimp on the platter and nothing else with a lot of shredded cheese. The order comes out and it has all the onions and stuff that usually comes with fajitas even after I told them that all I wanted was chicken and shrimp. So I sent it back after telling them again what I wanted and how I wanted it. So after wating another 15 minutes I asked my waitress how much longer before my food came out. So she goes and checks on it and comes back and tells me that they had it fixed again with all the peppers and onions again. Well by this time I am extremely upset and said just bring me a free burger and fries since I had to wait over 45 minutes for my food. But the manager Carlos and my waitress wasn't having any of it they were very rude and couldn't care less about me or what I wanted to eat. So I left the restaurant without eating and a very upset attitude towards this Chili's and all other Chili's. The way they treated me was unprofessional and very disappointing. My email address is keithbgolfin@yahoo.com and I would like to hear back from chilis on this matter read more

Let me start off by saying that the customer service here was great. Our waitress was kind and very attentive. The prices of the food are also fair. My sister and I decided to go for the 2 for $20 deal. You get 1 appetizer and 2 entrees for $20. That's a great deal! My sister and I both got the Cajun Chicken Pasta. I must say, I was disappointed in the food. The pasta was dry and the whole dish was lacking flavor. A better cook on the pasta and more flavors would have made this dish better! read more

Chili's - American Near Me - Waterbury, Connecticut

I ordered for to go. I was scheduled to pick up at 7:56 I did not get my food until 8:45pm. 45min LATE. Food was cold. Burger looked tossed together. My chicken was cold and soggy. Even the mash potatoes I ordered was COOD. This place SUCKS read more

20 minute wait for a dining room that is 50% empty. Another 8 minute wait to be greeted by our waitress. 5:30 minutes to get 3/4 of our drinks (we ordered two kids sprites, a water, and an unsweetened iced tea). Also our waitress told us they don't have root beer when it's on both the kids and adult menus. 15 more minutes past that to be brought the unsweetened tea- even though we asked for a water in the middle of the wait. Asked for a refill for our chips. They never came. 18 minutes after ordering our meals, our kids meals come out. (Mac and cheese). Both are cold. 10 minutes later the kids meals come back out hot. 31 minutes after we ordered the two adult meals came out. (Chicken crispers and Cajun chicken pasta). Also just got home. One of my kids is crying about his stomach hurting and went straight to the bathroom. We'll wait and see how that plays out. read more

Chili's - American Near Me - Waterbury, Connecticut

9/16/18 Unfortunately this will be the last time I eat here. The service was terrible. The wait was unacceptable for a mostly empty dining area and plenty of waitresses hanging around. The food wasn't even warm when it was served. My family and I spent almost two hours there to have mac and cheese kids meals and chicken crispers adult meals. No adult beverages were ordered, yet to get our water and kids sodas it took over 5 minutes and another 15 on top of that to get unsweetened iced tea. Sorry Chili's. We won't be coming back. 4/29/16 This used to be one of my favorite places to eat. Now it has become a hassle to enjoy the "dinner out" experience here. The last time I was there it was a party of four, two of the meals came out perfect ( as ordered) the other two were both incorrect. They were sent back and the second time they came out they were still incorrect. ( One was steak cooked medium- first time came out well done second time came out rare. The second was chicken and steak fajitas with no lime- first time came out as chicken and shrimp. The second time came out with the correct meats but with lime.). It's usually busy, but there always seems to be an ample amount of staff on hand. I love their food, but the constant incorrect orders makes me not happy to come back. read more

A greeter was non-existent (or even a staff to help out) and then a server took WAY long to get to a table in the bar for lunch. Once we got that out of the way, the food was just ok. I've had better Chilis. You can do better too. read more