Been here since 5:15 and no food. Slow to seat and waited 20 minutes for drinks. Really? This is not good service or professional serving. My five year old grandson is starving. read more

Disgusting service. I'd rather tip the chef. Staff had a rude attitude. The bathrooms were gross. I do not recommend this place to anyone. Plenty of workers but all they cared about were tips and when they got off. My server treated me like dirt because she forgot to sweeten my tea. read more

Best place in Wilmington service is amazing and fast, food is delicious. If you can definitely splurge get an appetizer, meal, and desert. Everything is great. read more

Our meal here was a disaster. The bartender was in the kitchen for several stretches of 5 to 10 minutes. To order and then receive the meal and have our plates cleared took forever. We had a 3 course meal: 1st: Chips and guac (basket was heavy with chips broken to 1/4 inch pieces only a few whole ones, large pieces of very hard unripe avocado in the guac), 2nd: grilled chicken salad (nearly all lettuce swimming in way too much vinaigrette with a piece of chicken literally the size of a small plum). 3rd: hot cookie and ice cream, which was great. If I owned this place I would keep a closer eye on things, just saying. read more

The food was really terrible. I had the chicken tacos and my friend had the chicken fajitas. My tacos where made badly: the tortilla was not warm, the cheese was cold and not at all melted and the chicken tasted like chemicals. Also, I had a corn on the cob and it was not just soaked but slobbered in butter. This Chilis has ruined my experience with Chilis in general: I will never go back nor recommend the chain. Even the healthy food is just soo unhealthy. The chicken in my friend's fajitas also tasted like chemicals. read more

Went here last week with the group of friends and it was wonderful. The waiter was great, extremely fast and the food arrived very quickly and tasted great. Specifically, I ordered a steak and it was cooked perfectly. To be fair I don't expect top of the line for the steaks at these places, but I was very happy. Veggies were crunchy and potatoes were great. Fried cheese was yummy and I actually ate all of it, which I usually do not do with appetizers. It only loses points for environment if anything for me but that was because my sister decided we should sit at a booth right beside the kitchen where you can see into the back which was just unfortunate to even have that booth. Not the waiters fault, he tried to seat us at a table, but she wanted the booth lol. I'm definitely a fan of this location and choose it over the other like restaurants every time now. They seem to be doing very well and it shows in the quality of the food and service. read more

Hmmm. I have been here countless times and on many many many occasions. I have had GREAT service many times and then HORRIBLE serve many times over the years. The food is always great, never any compliants about the food or quality. Its always either you wait forever to get the food or the service is cold or they forget about you. But then you go and its amazing all around. So it really just depends, I love the lunch specials during the week, awesome price for a good amount of food. My favorites are the fagittas, bacon ranch quesidillas, and the original chicken crispers and the magrittas are awesome as well. Hope this helps. read more

I been here numerous of times and a place that me and my friends go to a lot when we need to catch up. The food is fast and the service is always top notch. Atmosphere is fun can get a little loud but nothing where you can t hear the other person. They have great lunch specials and their chips and salsa is to die for. We get refills all the time. Also try their mango tea, it's delicious! I had the bacon chicken ranch quesadilla and its sooo good! Next time I go im getting them again for a 99 cent upgrade I got rice and beans with my 2 for 20 deal. The rice is sooo good and I'm Asian so I know when rice is good haha. They have a variety of stuff on their 2 for 20 like steak, fajitas, pasta, chicken tenders, quesadilla, and other things. The deal comes with a app also. If you wanted a alcohol drink I think it's a 35 dollar special both get drink, app, and entree. So it's not a bad deal. Give this place a try, it wouldn't hurt. read more

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The food, was okay. Better than what I remember for a Chili's. The drinks were great (whoever was bartending was a little heavy handed (: ). However the service was a lacking quite a bit. I understand that it was a holiday, but it was like she took our order and deserted us. Saw her once the food was dropped off then gone again. All in all not a bad experience. I'm always more focused on the food vs service anyways. read more

Had old school chicken quesadillas tonight! Awesome service too. Best service I've had in a long time.

I have always enjoyed chilis but I went in today with someone to enjoy some lunch and had a rather annoying experience. It was not very busy but we were sat right next to the open kitchen walk way. During our lunch, we heard screaming and yelling from the kitchen that made my experience unpleasant. I work in the industry so I know that sometimes it gets loud in the kitchen. But when I see servers leaning around and kitchen staff messing around screaming and yelling, it makes me not want to come back. Luckily our server was good or else I may have walked out. read more

. This was the worst place to eat as I had to send back my order 3 times and by the last time the other people in my party had already finished. The manager came, apologized and did nothing. I would not eat there if it were the only place to eat. Such stupidity and the manager doing nothing. I hate the place. read more

Horrible service, ignored for 15 mins before I went to tell mgr we hadn't even had drink orders taken. Watched waitress and mgr at register the whole time. Chealsey took over and made things right, need more employees like her. read more

Our family of six planned the entire day. We are a late breakfast and decided to skip lunch so we can eat dinner before our early evening movie. We decided to eat here bec of the variety of food choices and we've always had good service. Tonight is very different. The waitress was pleasant but we had to repeat the order to her multiple times because she seemed confused. Then we waited, and waited, and waited. The kids plate came in. Then we were informed that our order somehow got lost. Have you ever been so disappointed because you waited all day to eat because you wanted to have a nice sit down dinner, take your time kinda thing but ended not happening. We ended up getting our food to go so we can make our movie. I still gave them five stars because of the effort to make it right. Rob must be the manager comp our meal of six and gave us gift cards for our next visit. The other waitress ended up taking care off us and was very attentive. Our order wasn't the only one that had issues. There were about three other tables with the same waitress that got their order wrong. So it's not an establishment issue, we all just got the wrong waitress that night. read more

I went to the Chili's in wilmington nc I would have to say that I absolutely LOVE this Chili's. The staff that was working the night that we went in was amazing! Our server was great as well. My cup was never empty and she read more

The food and service was satisfactory however was taken aback by their delivery of an unsolicited birthday dessert and the staff singing a short Happy Birthday day song to my wife. The REAL surprise though was the Table Entertainment fee of .99 that was added to our check. Quite tacky and amateurish from a business perspective!! On the other hand they must not think much of their performances to only charge a buck. read more

For years this has been a favorite lunch spot for myself and some of my family. It should be a very convenient spot in the middle of town to meet up on my lunch break, However, you have got to do something about your lunch service times. Over the last couple of years it seems that every time we come here for lunch, it takes longer and longer... Curiously, there also seem to be fewer and fewer customers each time we return. The food is good quality but it should not take an hour for 3 people to have lunch when your restaurant isn't even busy. This was our last visit. read more

The food and service is seriously going downhill there. Our waiters were taking care of a large party which was understandable, but after the party left we didn't see them until the end of our meal. They never asked us if we needed refills (we did) or if we needed anything after our food was brought out (we did). We had to ask the host to get what we needed. My corn on the cob was soggy and gross. After our meal the manager came over and made excuses about the service, saying the party threw the servers off their game, even though they were finished with the party well before our food even came out. We will not be going back. read more

I've been to Chili's in other cities many times; it is a favorite for me and several of my friends. However I will never go back to the one in Wilmington, NC. I'm giving it a 1 star because our food was very good and our waitress was WONDERFUL. However here is where I give this location NO stars. We were sitting in a booth and half way through our meal my friend sitting across the table begins to panic and tells everyone in our booth to get up. I look over at my friend sitting beside me; next to the wall, and see a HUGE roach running down the wall. We all got out of the booth and I asked the waitress to get the manager. The manager came over and I quietly told her a HUGE roach was on the wall, she asked where we saw it and we showed her. She then proceeds to say "it's probably just a water bug....I assume you're done with your meal" I assured her we were done and she asked again where we saw it. My friend that was sitting by the wall where we saw the roach told the manager he saw it run down the wall and behind the end of the booth that was against the wall. She said okay. This huge roach was about 2 inches long and 1 inch wide. My friend that was sitting across from me; but facing the wall with the roach, saw it come from the ceiling and run down the wall. This Chili's location is in a NC coastal community and just a suggestion, probably should have exterminators come in more frequently. read more

I can say that Chili's is a fantastic restaurant. Everyone is very nice and very friendly, and always makes sure that you are doing okay. I am a regular, going to eat there at least once a week. Although they do get busy on the weekends (as does every restaurant) and the servers don't get as much time as they would like to spend with you, they do tend to make every moment at your table as helpful as they can. Their host team is very welcoming and always helps the customers and the servers throughout the night. And the managers are definitely some great and hilarious people! Also, the food always comes out delicious! My favorite things to order are the Big Mouth Bites, Fried Pickles, and the Oreo Molten Lava Cake. Yum! I have seen some of the negative reviews on here and I just know that most of these people probably go to Chili's during the busiest times on the weekend, where you should expect that the service is going to be a little slower and you won't have much face to face time with your server because they are busy running around working. People should really think about that before writing a bad review. Anyways, I love Chili's! You guys keep doing what you do!! read more

Well, heck. You can't go wrong with Chilis can you? Wrong. We walked in and got seated quickly. We waited ten minutes before we got drinks. The service was terrible. There was one waitress who was talking to her friend all night and ignoring customers, and our waitress seemed as though she forgot about us completely. If we needed something we had to physically get up and go ask if we could have a refill, another ranch, the check, and for the boxes. The food also seemed subpar from other Chilis I have tried. It was not cooked properly, we had cheese fries and the cheese was cooked for so long it was hard and sticking to the pan. This is one of the worst experiences I have ever had at Chilis. Disappointed. read more

Pretty bad food, by Chili's standards. I used to qualify Chili's as a step above Applebee's, but now I'm not so sure. The service here is fine, the place is pretty old, and the food is blah. The food is not terrible, it's just bad for the price. Unless you're coming in for drinks, stay away from this place. read more

I went there because I had a gift card. It was a mistake. The management comped my meal. Which I could no longer eat. I gave the gift card to a family member in another state. I will never return read more

Menus at so many restaurants seem to offer the same things with little variation or creativity. Not so at Chilis! I love the unique variety of appetizers, meals, and desserts. My husband and I also love the lunch special - 'all you can eat' soup and salad, chips and salsa. Reasonably priced, we love to frequent Chilis. It's always a wonderful dining experience. read more