Very professional, knowledgeable, thoughtful, friendly and affordable ~ Highly recommended ~ Very…read morehappy with service

I'm so disappointed that Lee did not show up today at my house. We had agreed to a start date and…read moretime over text. I sent him pictures of my pool and he gave me a price. I told him that my pool was larger than most so if he needed to raise the price he could once he was here. I texted him yesterday to confirm starting today and he never replied. I called and texted him today with no replies. I thought he would be a breath of fresh air and not be like other pool cleaning companies. I was wrong, he's no different. He has great reviews but none of them are recent. So here is a recent review for all of you. It's sad when someone doesn't show up or have enough professional courtesy to communicate with a customer. Save yourself the time. Find someone else!

John K. at All American Pool Service is absolutely fantastic. He took care of our pool for the four…read moreyears we lived on Montessouri St., and we could not have asked for better service. John is incredibly knowledgeable, reliable, and takes real pride in his work. Our pool was always crystal clear and perfectly maintained, and if anything ever needed attention he handled it quickly and professionally. He also took the time to explain things when we had questions, which we really appreciated. What impressed us most was how fair and affordable he was, especially considering the level of care he puts into his work. It's rare to find someone who is both highly skilled and genuinely trustworthy. If you're looking for someone in Las Vegas who will truly take great care of your pool, I can't recommend John and All American Pool Service highly enough.

He's been awesome and helps a ton. Super dependable and goes above and beyond.read more

It's been over 30 days. I did not harass, I did nothing more than speak the truth. My phone is now…read moreblocked, and I am out $450. If you have even the slightest urge to contact VIP Pool/Spa Service....close the Yelp app....lock your phone...find a cozy place....go to sleep. When you wake up, pick any other company! Thanks for nothing Jeff!

I contacted VIP Pool & Spa after Yelp recommended them as one of the "Best pool cleaners in Las…read moreVegas". As can be seen from the attached images my only need for a professional pool cleaner was to remove the bumpy, brown substance from the sides of my pool and the underlying ugly dark brown stains that covered all four sides (I didn't need a pro to sweep out some leaves and mop up a thin dirt ring around the drain). I was told that since "every pool is different" I would have to wait and see the results of their "chlorine wash" to determine if enough stain was removed to avoid having to paint the pool - which Jeff, the owner, said they would do for $1,200. As can be seen in image #2, after the SECOND "cleaning" was completed virtually NONE of the stain was removed! The first wash resulted in a 5 foot corner section where the crusty brown stuff had been removed but mostly still remaining everywhere else. The stain was completely unchanged. After finding that the stain could be reduced slightly with scouring powder, and that the crusty brown material was still covering most of my pool, Jeff sent the same person out to work on it some more. This resulted in the crusty stuff being completely removed (proving it wasn't done the first time) and the upper, lightest band of staining being reduced slightly but still having no effect on the darkest, ugliest staining. After protesting that so little had been done for $400 Jeff reminded me that he never promised they could remove all staining and that this was the best that could be done. No further reduction in staining was possible. This would have left me no choice but to paint the pool. But it wasn't true. There absolutely was a way to not only reduce the staining further but to completely eliminate it! Which would have also eliminated the need to have my pool cleaned or painted. In the hopes of avoiding a $1,200 paint job I went online to research pool stains to see if there were any other options. I learned that this was an iron rust stain which is among the most common types of fiberglass pool stains, which can be ENTIRELY REMOVED with ascorbic acid (vitamin C) which is universally recognized amongst pool cleaners as the definitive solution. So I added about two tablespoons of ascorbic acid to an 8 ounce glass of water and splashed it onto the side of the pool - then watched the stain COMPLETELY DISAPPEAR in a matter of seconds! I didn't even have to touch the side of the pool. I've since learned all I ever had to do was refill my pool and dump about a pint of this into it and let the filter run for about 24 hours. There are only two possibilities here: Either they knew what kind of stain this was and how to remove it, or they didn't. Either the owner of a professional pool cleaning service, with 16 years of experience, or the professional pool cleaner he sent out to clean it, was aware of this simple, inexpensive solution to this common pool stain, or BOTH of them didn't know how to solve a stain that I found a solution to after 10 minutes on YouTube. I sent a video to Jeff demonstrating the ease in which the stain could be completely removed and an e-mail explaining why I thought it was unreasonable that I should pay $400 to accomplish little more than the removal of some leaves and a small circular mud stain when a complete cleaning solution was readily available. After six days with no reply and the video never being downloaded I called Jeff to again request a refund. He acknowledged reading my e-mail but never watching the video, then said that since "We did what we we're paid for" and "The pool is going to be the best it can" there were "no refunds". After each time I explained that I was the one who removed the stain (so did their job) he would respond, "Well if you did what you say you did ... if the stain's gone then it's gone. All you've got to do is just fill up your pool." He acknowledged that "There's all kinds of stains...", that iron rust stains was one he was familiar with, and that "We've been doing this since 2004 and every pool we come across is different" but would never answer my direct question as to why my stain was never even tested to determine its type and if he was aware that ascorbic acid was the solution to an iron rust stain. He just kept repeating comments like, "I'm happy that the stain is gone but we did our work, we did what we were paid for, and there's no refunds." I told him that I obviously wasn't going to sue him over $400 but I would certainly make others aware of what happened here. He replied, "Then you have to do what you have to do and I have to do what I have to do. I appreciate your call and you have a great day." Then hung up on me. I've since learned that practically every type of pool stain has a definitive and complete solution, most involving little more than pouring something into it. If you hire VIP to clean your pool don't let them convince you otherwise.

Great service. Pool cleaner is professional and friendly. So far the Pool is always clean to a high…read morestandard. Affordable compared to the other companies.

I've been using Danny for years. This is kind of unheard of since there are so many flaky companies…read morein the pool maintenance industry. We went through 5 in 7 years before getting Royalty. He knows his stuff, responds immediately to emergencies, provides good advice to prolong your equipment & has referred some great contractors for needed repairs that he cannot handle. Your pool is in good hands with Danny & his pricing is reasonable.

See previous review. I deducted a star because it took the owner 8 years to respond. Yes, I rented…read morethe home next door to the home I owned because I wanted a pool for that certain year while I maintained ownership of my own home. It was a rather special year with many guests. My renting the home shouldn't be a factor...rude. The owners were not paying for the pool service, that was up to me per our lease. I'm never rude to anyone as I'm also a business owner. Nevertheless, I found a wonderful company who corrected the abuse that system had suffered. But, thank you for finally responding. A proper phone call during the proper service time would've been appreciated. Also, I don't do and would not ever expect anyone else to do business Sundays. EIGHT years to respond? And the nightmare you put me through was terrible. Your harassment and lies shouldn't really be something to stir up again. My phone is the one that rang all hours after I posted the review. Threatening a woman the way you did, I would never recommend you to anyone. Also, you lied about doing the pool for other tenants. The people living there before me were the owners. Good grief. Move on. Do better. And the water looked like blue koolaid when you were doing it. Couldn't even see through it. I had forgotten all about you. You should've left it that way.

lower than whale shit. Few years back built our second pool. Took our garden hose, did a cold pore…read moreon plaster, and zero discounts. Horrible Horrible Horrible, stay clear. Then split tail in office said it was a chemical problem with pool water. Dumb B, water was balanced said it was due to Alkalinity. What a dumb B. JOHN R., business owner and you want no one to know your last, you are worthless like the rest of F TROOP

Brad and his staff have taken care of me and my pool. They brought it back to life after another…read morecompany let it get bad. From weekly cleaning, equipment upgrades and the complete repair of my pool deck. Amazing work!!

Arranged for Poseidon to do a diagnostic of pool heater…read more Pro: they came out the next day. Tech spent under 10 minutes on diagnostic. The tech couldnt explain the issue and said the owner would explain it. The owner said the heater is not igniting [incorrect] and they will need to do a process of elimination to figure out why. [not a very helpful diagnostic]. The follow-up was to spend $700 on multiple parts since there was not a solid diagnosis. Another service came out, immediately diagnosed the core issue, replaced the corroded part and heater has been working properly. I feel like it was a waste of $150 for the diagnostic.

Mike and Summerlin Pools have been fantastic for us. My pool…read moreand Jacuzzi is cleaned and Swept and the Water Balance is Perfect. Also Mike always make's himself available if any problems arise with the equipment and Timers. His knowledge and experience combined with a very determined work ethic is far and away the best Pool Service we've had in Las Vegas and we went through a number of different Pool Services. We feel Lucky to have found Mike for our Pool Service.

Ten years ago we bought this house and we never had a pool. We found Mike on line and what a great…read moreguy. Comes every week no matter what. He answers all my questions and helps us with the pool. We have told him he has a permanent job with us. We HIGHLY RECOMMEND HIM.

Last month, we hired TRUE Pool Service (702-466-6608) to investigate a possible leak in our 30 year…read moreold Pentair Clean & Clear Plus 420 pool filter. Alvaro quickly diagnosed the problem as a crack in the lower housing and suggested we try the Crystal Water Cartridge Filter 425 because it's more efficient and costs less than the Pentair filter. As he was testing the filter, he also discovered a clog in our "pop-up" pool cleaning system and fixed that. My husband was impressed with Mr. Lopez' work and asked if he could repair the drain channels in the pool deck that were cracked and dangerous. They cut out the old drains, installed ~30 feet of new Deck-O-Drains and re-plastered the drain channels with color-matched cement. Our pool is finally clean again - the new filter runs fewer hours and at much lower pressure. The drains on the deck look a thousand times better. The entire job was complete in 2.5 days and cost $2,500. True Pool Service did a great job and we highly recommend their work!

Failure to perform, over billing and marginal work quality. They appear to be nice but they are…read morequick to blame everyone but themselves. I have filed a notice with the Nevada Contractors Board and will file suit for damages, fraud, price gauging and false advertising. Be careful with this service. If you would like copies of their text communications I can email them for verification.