I actually went back here after 10 years and was very much disappointed. I was let down because of the food and the taste of what I used to experience which then was terrific! Im not sure what happened but the quality was way different and unexceptional like it used to be. And the cost was tripled. 15 plus for one burrito is crazy. It fell in my hand. The service was really nice of course. I liked them. Also the ambience was completely different. You might think it would have been re constructed by now but no. Never again but this seems to be the normal now which is extremely sad. read more

Chipotle Mexican Grill - Burrito with rice chicken beans guacamole. - Mexican Near Me - Allentown, Pennsylvania

I'm not big on Chipotle but I had time to kill and got chips and salsa through the app. Upon entering, I remembered why Im not really a fan. They're always loud and kinda dingy. And it's not just this location. Tables are almost always sticky and napkin shred almost always decorate the floors. Again, not just this location. So yeah, I got chips and salsa and they had to be the stalest "fresh made" chips I've ever had. And the salsa was skimpy too. Not a happy camper. read more

Chipotle Mexican Grill - Mexican Near Me - Allentown, Pennsylvania

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I went here yesterday with my mother and daughter for the first time in a very, very long time. My daughter is picky so I planned on getting her a steak and rice bowl with no toppings. First of all, I asked the server if the steak was spicy. My daughter is 7 and she does not eat spicy food. He said it was not spicy. The steak turned out to be spicy. She was not able to eat it... As annoying as this was, that's not my issue here. When we walked in, there was 2 young men serving and a young lady at the register. The man serving us looked completely out of it. We asked for a double scoop of rice since she was not getting any toppings and as he's making the bowl, the other server and cashier is staring at his hands as if to monitor the amount he's serving out. The young lady at the register could not get her eyes off of his hands even though we had a line behind us and they could've been assisting other people. I felt like I was in the movie Get Out ! It was the most uncomfortable thing I've ever experienced in a restaurant. They made us feel uncomfortable even though we were not complaining about paying extra. I'm never going back there again....too weird for me. Chipotle yall gotta do better. This portion issue is out of control... read more

Come in after a workout, order chicken and corn in a bowl with guaq because there were no peppers and onions ready, to get charged a full price bowl. Then the manager comes up to say it would be a different price if I got the guaq on the side. Only to eat the chicken and it's ice cold. Do better chipotle. read more

The horrible employee behind the counter served 12 people before they did any mobile order waited 45 minutes with a few other customers for a mobile order. All I got was a bowl. While five employees sat in the back on their phones then when I asked about it, they said oh that's not my station I don't care. Nobody should wait. Get your shit together. read more

Something compelled me to write this.... This was the best chipotle I've ever experienced in MY LIFE!!! Like I usually can't finish a burrito but this time...oh this time I fuvking did!!!!! read more

Chipotle Mexican Grill - Mexican Near Me - Allentown, Pennsylvania

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They like to charge whatever prices they want one day my same order I always get is 18.00$ and some change next day it's 23.00$ and some change. How does that work? I'm gonna collect receipts for the next week an if there is different charges each time I will be coming back for an explanation because it makes zero sense. read more

Finally a chipotle with fresh ingredients and ALL ingredients available to put in your bowl or burrito. Every time I've gone to a chipotle they are out of things especially the veggies. I typically get a veggie bowl so it was refreshing to be able to have that option. The line was fast and employees were on it. There were also plenty of seats and it was clean! read more

They are constantly closed during lunch and dinner hours, and even when they are open they're out of key ingredients-- like hard taco shells, or fajita veggies. The white rice is always, always undercooked (as in, nearly raw kernels). And one time they completely lost our delivery order! When they are open, and have the ingredients you want, and you order brown rice... it's great. But most of the time, something is off or wrong or just completely unavailable. read more

Chipotle Mexican Grill - Closed today 10/30/2021 - Mexican Near Me - Allentown, Pennsylvania

No bueno. I ordered a bowl, I received half cup of rice, 2 oz chicken, some leaves and 3 strands of cheese.

It's a Chipotle. You can expect Chipotle food. EXCEPT, like many other places they may be dealing with staffing issues. Call to confirm they are open before you place an online order or you might be scrambling on your lunch hour. Like I was today. read more

Chipotle Mexican Grill - Closed during lunch - Mexican Near Me - Allentown, Pennsylvania

This place is so good. They actually gave me the correct portion of food unlike other chipotles. Like I mean they jam packed it. I'm so happy. And it wasn't busy, and everyone was so kind. The vibe was great! read more

Chipotle Mexican Grill - Chipotle bowl - Mexican Near Me - Allentown, Pennsylvania

Chipotle is always busy and can be hard for employees to work efficiently and happy, but this location thrives under pressure! I walked in just as they finished a rush. The restaurant was very clean as well. The young lady that was working on the night of St. Paddy's Day was so sweet and made my husband's bowl PERFECTLY. She was so kind and very accommodating to his extra toppings! Also, she complimented me, just overall great person you guys got working! Thanks again! Wish we knew her name! read more

When you walk into McDonald's or any fast food restaurant, you should be greeted. In this location, the online worker who is fixing the orders is always busy. I walked into this location a few times and no one is on the grill cooking anything. The cashier is just standing there, and no one is taking your order. You have to get their attention, and then they tell you someone will be with you while they are all talking about everything except work. Once you get upset, then they start filling in all the ingredients they are missing because everything is empty, or they don't have an item for your bowl. I went to the location on Sunday August 3 and stood in line with 6 other customers. No one was helping and then they did not have the food filled. After waiting about literally 12 minutes I left. The cashier, walked away and started straightening up the chairs. POOR CUSTOMER SERVICE!!!!!!! Where are the corporate BOSSES to review this location. read more

I've been to this location several times and it has gotten worse and worse over the years. This most recent visit was the worst. They were out of steak, sour cream, chips, no ice in the drink machine, and no forks. I had to go back and wait until someone acknowledged me to get a fork to actually eat. read more

Food is good and service is quick, there is just no one ever smiling. It seems like everyone hates being there which I get but the customer service needs a little step up. read more

I love Chipotle but this location is consistently terrible. Waited 25 minutes past my pick up time after ordering on the app. They missed 1/2 the components on my salad. I even had a small worm in my salad before. Only get the order right about 1/2 the time. Will never go back here. read more

Visiting family and stopped for lunch here, a bit after the lunch rush but still steady. Chipotle is standardized, and for good reason. Yet, employee friendliness, service, and freshness of ingredients can tip the scales, one way or the other. The employees were friendly and very busy with food prep and serving customers. I've not seen many Chipotles with what appears to be a good work ethic, but this location exemplified it on this day. I needed to wait for the steak to finish for my burrito bowl and it was not long before they added the freshly cut beef to my bowl. I should add that they covered my bowl to protect and keep the contents warm. That's thinking about the customer! In addition to the steak, the rest of the ingredients were full in their buns and fresh. Indoor tables and the seating area were continuously being cleaned between customers. So, yes, the place was clean. If you're in the area and hankering for Chipotle, definitely check out this location. read more

Chipotle Mexican Grill - Loaded - Mexican Near Me - Allentown, Pennsylvania

I ordered from this location on DoorDash. i ordered Guac and chips. Never sent this part of the order. Needless to say, my daughter was disappointed. That Is all she wanted. Hope they fix the problem. read more

Last time I rated 1 star. But today the guy making mobile orders at 610m is as on point. Nice, courteous, went above and beyond. I was early, he was hella busy but he still checked in on me and asked for my name when he didnt have to. Wish I got his name to put it on blast here. Give that man a raise!!!!!! My 5 stars is for that specific young man. I should've tipped him! My order number was 633-3AJ read more

This place is great, tables sometimes are a bit dirty, but if you ask, they will come right out and clean them... I think the food's great service is great. I have enjoyed every visit. read more

I had the worst experience at Chipotle. I placed my lunch oder online at 11:24 am for a 12 pm pick up. I pick up my order and rush back to the office ready to eat and see this bowl looked like someone else had been picking through it before me. Not to mention it was missing the corn salsa, black beans and sour cream. I waited until I got off of work to take it back. I walk to the register and ask for a manager. A young man was completing a cater order and came to me when he was done. I explained to him and showed him my meal. Instead of apologizing and replacing my meal This young man told me I had to get in the back of the line to get my meal replaced. I asked for his boss and this other young man who did his name was Anthony and who was very cold and short with me said it was company policy. To send a customer who utilized the company website for convenience to purchase a meal that was not prepared as ordered to get in the back of a long line so the order your employees messed up can be replaced? Absolutely not. I left that place in tears of anger and frustration from the poor and careless treatment I received. Your management truly needs customer service training. I will never purchase from Chipotle again. I do not want any gift cards or free anything from this establishment!! read more

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Folks: Common thread when it comes to this chain and more so every location these days in this area. Hamilton Crossings store is disgusting but this one takes the cake - why anyone looking for decent Mexican (If that is what this is) or fast would come here - Qdoba is so much better but MUCH better and not that expensive. Go to Cali Burrito, Cactus Blue and even Torre at Promenade. OK - here we go. - Food quality is gross, dry, undercooked, sitting around. - CLUELESS employees who are not trained, zero common sense or ability to use their minds. - Management - even more clueless and adds to the poor environment - stupid answers to logical questions. - DIRTY - no joke, this place was disgusting. Garbage overflowing, tables dirty, employees looking like they don't bathe, food all over the floor and ice machine filled with residue and not even working. - Overcharged for food because the employee could not even comprehend anything and tried to explain this to me. - Bathrooms - Don't even get me started, I left with my young child - urine everywhere, no toilet paper and beyond GROSS!! - Long lines and no efficient use of time or leadership to be found. The health department should shut this place down as with most of them, I would think a company with a sketchy track record would not want this known. Don't blame COVID - this place is a mess. Stay away folks - NASTY. read more

This was my last attempt at visiting this Chipotle location. In the past several months, I've arrived to find the store is closed or openings late. Unless you have unlimited time to waste and don't mind traveling to be disappointed, avoid this location. Additionally when this place is in fact open they have some quality issues. About every other time I've been here the rice and the beans are undercooked to the point they are crunchy in the middle. Also I've had dry cold chick on more than one occasion. read more

Today is the last time I give Chipotle my money. There no is care taken to prepare the ingredients at this store. First, the rice was undercooked, and there were huge chunks of onions and cilantro in my food that made the experience even worse. This location isn't the only location with issues. Seems like the food and/or service at most chipotle stores are mediocre at best these days. Corporate needs to start popping into their stores once and a while and take stock of what's happening in the front lines. You're prices are too high for the type of service and quality that you're customers are getting. This is unacceptable. Chipotle do better. read more

Chipotle Mexican Grill - I fished these out of my bowl. These are chunks of onion and while chipotle leaves. - Mexican Near Me - Allentown, Pennsylvania

Well just another tale of wanting to spend money at chipotle but was not able to, due it being closed and online ordering only at 345pm when the website says it's open at 1045-10pm and there was an employee knocking to get into work so I asked him what time do you open and his response was I don't know then another employee came from inside and rushed him in and said hurry up we need your help. My question is if the doors are closed what do they need help with once again chipotle gets a negative star now I spend my money somewhere else. read more

Just shut down at this point. -10000 stars. The entire store is always closed. They force you to order online to get food, you can't just walk in there like a NORMAL Chipotle or food place. Newsflash -- not everyone has a smart phone or wifi and COVID ordering has been over for 2 years now. Terrible food, terrible service, no ambiance because you can't even go in. Don't waste your time on this dump. Do the public a favor and shut down so a normal food place with actual service can replace it. Don't even reply to this review saying "Thanks for your feedback." You make the entire franchise look horrendous. read more

Service is terrible. Never have fajita veggies in this area! Bad bad bad bad bad bad bad

A WORM i found an effing worm in my chipotle bowl as i was almost finished and immediately after i was nauseous and sick for days !!!! I contacted them and they said they would get back to me through email i still have not heard back, i will never in my life order chipotle again read more

Chipotle Mexican Grill - A WORM - Mexican Near Me - Allentown, Pennsylvania

Had no cheese, corn, or lettuce, yet had the audacity to charge me full price $14 for a double chicken that was a 1.5 portion. If they had Good customer service would've comped me the shitty chicken portion for free. If I could leave a 0/5 I would. read more

How the mighty have fallen. This used to be our go to stop on our way to Phantoms hockey games. It used to be packed but clean and efficient. Not any more. It's filthy fro the minute you walk in. Leaves on the floor when there are no trees around, dirty napkins strewn on the carpet along with straw papers. Tables are crusty. The staff are no longer friendly and act like the customer is inconveniencing them. Half the items are not available when walking through the line. Chips are stale. Soda machine is sticky and gross. Hopefully the Chipotles on the other side of town are still clean and well run. read more

No longer impressed with what used to an excellent brand. This location, in particular, was an unusually poor customer experience. Tables were messy; no utensils out. Service was exceptionally slow. After waiting in line one customer was told that quesadillas could only be ordered online. It could be all temporary poor staffing in a post-pandemic great resignation world; however similar, near by restaurants did not seem to have the same issues. Will stop in at another time, but more likely to roll over somewhere else when in the area. read more

This location did not have fajita veggies 4 out of 4 times I went in 2 months. and they said they don't have time to make them. they were rude saying they don't need to make them as they are a free add on. I said other locations always have them. Rude employee. also the rice is undercooked at this location. they are lazy and are idiots. the management must be horrible. Chipotle should come to re-train them. read more

This is a great location of an overall delicious food chain. The staff was fun and worked well together and made quick work of the line - while maintaining quality in the food prepared. The food was great and made to order. I always appreciate a clean restaurant and it was spotless including the restroom! Convenient location with plenty of parking. I got my food to go, but there was ample seating. read more

Chipotle Mexican Grill - Delicious chicken salad - Mexican Near Me - Allentown, Pennsylvania

Worst chipotle I've been to in a while. Not only is it usually closed and dirty inside but they won't let you order things on the menu, for instance a quesadilla. Instead you have to order online even tho they make it 2 feet away from each other.. seems like their making up their own rules at this point read more

I've ordered pickup or delivery from this location three times and each time the order was incorrect or missing items. Today, I decided to do order at the store and they were out of several basics. I understand there are supply chain issues everywhere l, but your basic items weren't even available. The place was also an absolute mess. This location has went down hill over the last few years. read more

TERRIBLE!!! We have tried this place many times hoping it would get Better. Every time it is a disappointment. Either have no vegetarian options which left me not having a meal to todays order where we ordered online and they forgot 3 different ingredients and it was COLD! I picked it up 3 mins after the original pick up time. They are also almost always closed and don't except online or call in orders. DO NOT GO HERE if you want a good experience! read more

Order cauliflower rice bowl. Receive rice bowl. Response: we don't have cauliflower rice. Action: make a salad bowl. Get asked: what kind of rice do you want? Huh? Zero. Zero rice. That's the point. And we got the cauliflower rice upcharge. Pass on this place. Better to find a nice solid wall and bang head repeatedly. read more

I went to Chipotle, and the counters were disgusting. The guacamole was brown they had no veggies and no sofritas. The tables were filthy, and the floors were nasty. I went into this establishment around 8 pm. None of the guys there have customer service skills at all. I will never bring my family to this chipotle ever again. It get zero stars. read more

Too dang expensive. Four tacos and a burrito with two fountain drinks for almost $30. They were pretty good but not with all that money. read more

Chipotle Mexican Grill - Mexican Near Me - Allentown, Pennsylvania