I do not want to jump on a band wagon but I really like this food chain . However this establishment has to be one of the worst run that I have ever encountered. The a pack of snails could provide faster service. They run out of items like steak and make no effort to get more. Then for some special reason they decide to refill and in order to do so they completely stopped all service while the employees walked around to find this or that.. Food sits on their production line for 10 or 15 minutes. When I finally got my food I waited 10 minutes for someone to run the cash register. The problem here is simplly a management issue that starts with supervision. Employees just have no direct or incentive to be productive. Please change or this business will disappear and that would be a shame. read more

worst chipotle I've ever been to. I have been in line for over an hour for one chicken bowl. absolutely ridiculous

It's like actually comical at this point I think I've been to this location 10 times and every single time at least half of the items are gone. It's like crazy how poorly managed the chipotle's in Auburn are read more

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This was my first time coming to this location and the food was good but the service could have been better. The line was a mile long and they were out of a lot of options. They were out of steak, chips, vinaigrette, etc. I did not do a pick up order so it took about 15 minutes for me to get my food considering that they had to refill the bar and that the line was long. read more

Chipotle Mexican Grill - Chicken Bowl - Mexican Near Me - Auburn, Alabama

Guacamole was running low so I got a half portion (which was brown). Was in for a college tour - ran across street to grab kiddo - was gone for 20 min then came back to get him fed too. Went out to discover car was towed - it was signed for customers only (I understand I left briefly but bought food upon arrival and departure). I called the manager to say that they should allow some flexibility going forward on parking - she couldn't have more rude and couldn't care less. Seeing the stores average service score of 1.5 - I guess I'd take my anger out on customers too - a winning strategy! The staff was nice though. read more

This is the worst chipotle I have ever been to. Upon arrival, there was one server for a line of 15 people which made me wait in line for 20 minutes. Once I got to the front, I was told they were out of literally everything I order, a steak bowl with brown rice veggies and sour crème. They were out of steak, sour crème, veggies, and brown rice. I just walked away read more

Always order in person and watch them prepare your meal or they will get the order wrong every time! Never order ahead or order delivery. You will be sorry. Otherwise, the food is pretty good. read more

I don't even know where to start, but this Chipotle is an actual test of human patience and willpower. Every single time I make the poor choice of coming here, I brace myself for the inevitable: standing in line for what feels like an eternity while the employees move at the speed of molasses. At times, I'm convinced they're doing a social experiment on patience. The steak is always chewy and there are always things out of stock. Like chips. How?? The ambiance of the store is the one thing I will say is ok. Music is chill. That's all. read more

Although the food is a little pricey and the staff is not that friendly The taste of the food was good

This place is an absolute nightmare of a shitshow of an excuse for an operating business. I am not making this up, it makes the DMV look like a Swiss watch factory. A backlog of customers waiting for their overdue orders, employees that have exactly zero fuks to give, and on top of that they told me you can't even order food in the store you have to go onto the internet and order it. I'm blown away at how bad this experience is, and then I find this review page with YEARS of comments about how bad the place is. So I guess it's my fault for not checking before I went. Seriously, stay away. read more

The manager of this establishment should be ashamed of how the restaurant is being run and how his employees are behaving. I believe his name is Kendrick Smith and I'm astonished that this location was given a 97 on their health score. The kitchen was a sty and visibly not clean or kept. The employees were literally throwing container lids and unused food around behind the counter, most of which splattered against the counter or on the floor. They also could not run a simple order and not only did I have to pay twice but they got the meals confused with another customer, all of which is simple tasks that should be expected of any competent employee. Their actions and behavior was so off, myself and several other customers believe one or two of the staff was on drugs. Very, very disappointing that this kind of business is permitted to exist without any consequence. The community and especially the Auburn students who primarily eat there deserve better. To attempt some positivity, the food portions were "not as bad as the Chipotle in Tigertown", but the food has little taste to begin with so that's not saying much. read more

Chipotle Mexican Grill - Health inspection and Manager Name - Mexican Near Me - Auburn, Alabama

Here I am back again leaving a warning on this Chipotle. This time I had a horrible experience in the drive-through. They have served two cars in one hour and there are four cars ahead of me. I'm not quite sure how long it takes to make a burrito but I bet you that it's not 30 minutes. They have consistently failed me and it's all my fault for going back to it. When am I going to learn? read more

I really like chipotle as a franchise, but this one is trash, always forgetting parts of your order wether it's delivery or in store. I wish they would get a better team in there because a thriving chipotle would kill it in Auburn. read more

This place is literal hell in a restaurant. Worst service I've ever encountered. Don't even think about trying to do a mobile order, it'll take hours. These people who work here don't have the slightest clue of what it means to have a work ethic. My 10 year old cousin can make a better bowl than these people. Just go to barberitos half a mile away. P.S. Double chicken=3 sorry lil nuggets read more

Clean, efficient, and food is good. Parking lot is a mess due to construction. Will definitely return read more

Chipotle Mexican Grill - diners sitting at tables - Mexican Near Me - Auburn, Alabama

The service is the worst. It's the slowest moving Chipotle you've ever seen. It's always dirty, trash overflowing.

Absolutely terrible, the worst run chipotle I have ever been too. They are so slow no matter how many people are in line it will take 30 min just to order then another 15 to pay. They are constantly out of food. The other day they were out of tortillas and cheese how does chipotle run out of tortillas? They place is also not very clean there is always a mess near the drink machine. read more

I am a food service driver and it will be a cold day in hell before I ever again accept an order to this restaurant. Every time I go there, it is a complete shit show. Today, the food came out 25 minutes after my 'late time.' That affects my rating. I don't want to hear any of this garbage about how shorthanded they are, either. Everybody in the industry is in the same boat. Burger FI gets their food out so fast that it'll make your head spin. All this starts at the top. Why do they put out the food 8 orders at a time? That is so inefficient. Do NOT eat or order read more

Waited for an online order for over an hour. Said it would be ready at 6:50, didn't get it until after 7:50. Workers were rude about it too. Worst Chipotle I've ever been to. read more

Great food, mid service. Location is understaffed for a restaurant popular amongst young adults. If you do online ordering during the school semester for dinner, expect your food to be done 30 minutes to an hour (sometimes more) after the pickup time. read more

Online orders are never on time, let alone in the same hour you were expecting it to be ready. Needs some serious management to become more efficient. read more

This is the worst Chipotle in the nation. Consistently they are out of food. Tonight they were out of lettuce, cheese, and guacamole for the rest of the night at 7:00 p.m. They close at 11:00 p.m. They also consistently do not have utensils. Chipotle corporate or whoever owns that Chipotle needs to consider shutting down or hire new management. read more

Wait time was 50 mins and IT WAS AN ONLINE ORDER AND NO ONES EVEN HERE, how hard is to make a bowl very quick like, and have it ready, and I'm not even getting my food in here for a friend, I don't even like chipotle, anyways the lighting outside is pretty good. read more

Absolutely no signs or anything to indicate this location is online order only. After ordering instore it took 1:15 to get food. No staff behind the counter to help patrons. Just a roomful of sad people waiting an hour or more for food. Watched numerous people have to return to the counter because their orders were incomplete, missing chips, etc. Drink machines completely empty. Kitchen was putting out about 3-4 orders every 15 minutes. Would NOT recommend. read more

SLOWEST CHIPOTLE IN AMERICA? Last time I waited 1 hour and 20 minutes before having to leave without my food. I tried it again during the holidays because most students were out of town and I thought it would be faster. I was right. This time it only took 45 minutes. :(. I'm done with them. read more

how are yall completely out of steak and chicken at 6pm. do ur job. what happened to chipotle and why is it such a poverty establishment nowadays. chipotle w no meat is like a pizza place w no pizza. im beyondddddd pissed read more

Slowest chipotle I've ever been too, almost never serve from the assembly line and just make you order online instead. The food is also not prepared as well as other chipotles. If you want something quick to eat avoid this at all cost. They also get orders wrong regularly. I'm updating this review to share another experience. Walked in a very normal night for them to tell me they cannot serve me tonight, it was 9PM and they legitimately could not serve their customers. read more

This place just sucks in every way shape and form. Can't get their act together. Wait in line forever just for them to do online orders.

When orders are well over an hour late (AND COUNTING) and service is abysmal, there's really no reason to visit this location when Moe's is on the same street. Unacceptable service. Unacceptable time management. The staff seems to know it too as they're hiding in the kitchen to make items instead of using the main line as well for production. Congratulations, after 6 years in the food service industry this is one of my only reviews I have ever left. I cannot believe this place is even in business, and it probably wouldn't be if I had the ability to cancel my order. Online Order: QQ8-2AL read more

Horrible experience. They need to shut this place down. I am always disappointed with my meal.

this is by far the worst chipotle i've ever been to. every time they are either out of white rice, chicken, steak, or queso. the employees are also a bunch of rock heads who move at snail speed. i don't know how this chipotle is even profitable. fix your shit. read more

This is the biggest shithole I've ever stepped foot in. Workers are rude and their bowls are pathetic. Place needs to be permanently closed.

Yeah this place sucks. Terrible customer service and they do not give you proper portion sizes. I ask for double chicken and get like half chicken read more

Almost done with my bowl when I started crunching what turned out to be bits of glass. This was the biggest piece I spat out. read more

Chipotle Mexican Grill - Glass - Mexican Near Me - Auburn, Alabama

Great Chipotle. This store deals with a ton of traffic every day around lunch time being across the street from an university campus and they do a great job getting people in and out the door. I almost always can find a seat during lunch time to eat there. They also have a great mobile app for ordering ahead. The staff are always exceedingly kind to me when I order food with them. read more

Chipotle Mexican Grill - Chipotle sign - Mexican Near Me - Auburn, Alabama

I work for UberEats, so I get to know these restaurants pretty well. Chipotle is literally the worst restaurant in Auburn. Constantly out of food or items, bad service, and they take forever to get food ready. Literally an hour is common, sometimes more. It was bad BEFORE they added the drive thru, now it's unusable. I don't eat here anymore or accept orders from them. Avoid this place. read more

Ordered online and set a pickup time for 30 minutes after the order. Arrived at the time the order was to be ready and sat in line for 20 minutes. Once I arrived at the window, I was told the order was not ready and asked to move forward and it would be brought to me. 15 minutes later, the employee came out and asked me the name on the order again. 5 minutes later she brought it out. Door to Door - 1 Hour! Arrived home to a cold steak burrito (not room temp / Cold). I believe this branch to be understaffed. This is a management issue. There is plenty of places to eat in Auburn, Alabama that are punctual and serve hot food. read more

Online orders just take extremely long. Only seems to happen with the night crew. Regularly takes 30-45 min after predicted time.

I don't understand how you can manage to make an order an hour late and get literally every single piece of it wrong.

This Chipotle is a joke. This boo-rito deal they had was awful. I ordered food and I didn't get it and I can't get a refund. They were not prepared for this night at all. They were understaffed and the girl at the register was just standing there like an idiot instead of helping with the orders. I want my money back. I waited since 6pm and it is now 9:52. Don't waste your time coming here.. if anything go to the chipotle in Opelika ! read more

Chipotle Mexican Grill - Mexican Near Me - Auburn, Alabama