Isn't there a shift manager that overseas the food to make sure it's cooked right? Ordered two bowls with white rice inside and realized immediately the rice was uncooked and hard, also the guacamole looked off color already like it's been sitting there for a while. read more

The food at Chipotle is 5 star. The service is where they go from 1-5 stars, and this last year this location has just not done well. A couple of their employees are 5 star. Today was a simple order of a bowl and a kids meal. Chipotle stopped giving Cilantro on the side but still has it. This location acts like it is coming out of their paycheck. I don't mind if they say "I'm sorry corporate policy says we can't do that anymore". But don't tell me you will do it and then don't. My wife really likes her cilantro & was told no problem, they would add it (as several employees have done in the past). They didn't. 3 stars because the food was good and otherwise they were polite. read more

I am not one to write reviews on a regular basis, but this deserves one for awareness. Now, I'm no Chipotle expert, but have eaten at enough different locations to know what to expect. This is the second occurrence from this location. I am not a regular here, so either this is the norm or they don't like me and recognize my name. Not sure why that would be, especially since I'm not a reg. This buttito is about half the portion you would expect if that, compared to any other location. I get cost cutting and saving, in difficult times, but you are a franchise not meeting standards, you have lost my business. Please boycott this store until new management or ownership occur. Schools, please don't use this store for fundraisers, they don't deserve it. Not even if your family works there. This is unacceptable and they have no repercussion for it. My suspicion is that the workers are guided by management to do so to cut costs, or, workers don't care and neither does management. I recall originall occurrence, and manager stated if you choose less items or no meat, then it will be smaller. Really, really? Who are you trying to fool. Meat is more expensive, so you use less beans rice & veggies? The price for veggie burrito is same as chicken. How do you sleep at night. As stateed, this location, not others. Beaumont, Banning, please head all the negative stars/ reviews and don't support this store by keeping them in business. read more

Chipotle Mexican Grill - Is this a joke? Burrito is size of utensil. - Mexican Near Me - Banning, California

Incompetent workers. We scheduled an order to be ready at a certain time, we were notified 30 minutes before that time that the order was ready. So it sat on a room temperature shelf for 30 minutes until I picked it up at the time we scheduled it. Unacceptable, unsafe, disgusting. The food was obviously left out by the temperature upon pickup. Never going to chipotle again because this type of stuff happens at any location. read more

Worst. Possible. Location. Every time I order food from here they mess up my order. Their employees don't know how to read a full order form at this point. This has happened multiple times. When I try to call to resolve the issue they just have an automated response. It's impossible to talk to an actual person. read more

I don't care for Chipotle much, but we decided to give them another try; HUGE mistake! We ordered a carnitas burrito no rice no beans; a carne asada burrito less beans; & a smoked brisket burrito bowl (not much meat was in it). None of them were even hot enough to melt the cheese! It felt like they had been in the refrigerator. When I called to complain, the young lady was very apologetic. She offered to have them remake the order right away, which I declined because we live 2-1/2 miles one way from the restaurant. I asked if they have a book they could put my information in for a future order; she said "sure" & started asking me what we would order. I stated that I wasn't sure what we would order in the future. I will be interested to see if we are able to get our free order when it comes time. read more

Usually my experience has been satisfactory until I came in today and saw a employee eating from the serving bowl with his bare hands dipping his chip into it more than once. Going back to sautéing the vegetables, and Didn't bother to wash his hands to pour the food into a container bin. While his coworker was standing there on their phone talking and texting...I have to think twice about eating here. The other employees that actually worked gave me good service tho... read more

The dish I got today had really thin stringy strips of meat that were very hard to chew, plus the gristle was stringy and got caught in my throat. Have they started buying inferior cuts of meat; and maybe old meat at that? It's my usual dish, so I hope it's a one-off. If it happens again, well bye-bye. read more

First time at this location. Ordered a Bowl with carnitas meat. The meat was shredded but I had Mostly soft white fat. Carnitas was shredded and the fat was in half dollar sizes throughout. Meat was too fatty. Carnitas was not a good choice of meat here. Also the bites of meat had a moldy taste. Fajita vegetables old for the day and most of the dishes in the steam trays were empty. Read more reviews before you come to this location. There is one written that is quite long but worth reading. Banning has a sigma that I don't think that will ever over come. I won't return to this location ever again and will not recommend read more

Let me start this off by saying I was here on April 9that about the same time and I was really happy with the experience. Fast forward to 4/23/2021... NOT so much. There are only 5 or 6 people standing in line when we pull up so I figured we could get through the line quickly, but this was not nearly the case. The line moved really slowly. Then we were where close enough to see the person preparing the food at the counter and I wish I hadn't looked! The prep surface was wet and soiled with salsa and leftovers from the last couple of orders she had made. I watched her "Drain" a burrito into a salsa cup which overflowed adding to the mess on the prep table and then drop it on the floor. I am watching all of this thinking, "no problem, she'll change her gloves" but she doesn't and instead wipes the burrito juice from her gloves onto her apron and begins to take my wife's order. My wife ordered chicken, so the person on the prep line turns to the cook behind her and asks "How Long for chicken" to which he replies "Coming right now" so my wife steps aside and tells me to order while we wait for the chicken coming off the grill to be cut and passed to the prep table. I stepped up and ordered my carnitas burrito and the prep girl, who was still wearing the same gloves, made mine then went on to a half-hearted attempt to clean the prep table. I took 2 or 3 steps to my right, and that's when I got a view of the full picture before me. First, I will address the people; 5 of them milling around the cash register and "To go" area looking for a key or something but none of them were engaged in helping customers or the general business of this establishment. None of them appeared to be bothered by the one person in the whole place working at the prep table and struggling to move the line through service. The cashier that eventually charged me made a split second of eye contact to tell me "I'll be right with you" although that's where his aptitude for customer service came to a screeching halt. As I had taken the step closer to the counter to interact with Mr. Condescension, I realized the floor in the kitchen was covered in refuge... Food spillage, food cartons, pieces of tin foil and no less than 3 bags and 2 rags! WHAT A MESS! It would have been a slip-n-fall hazard but there was enough crap on the floor that the people where just walking on it like a game of hopscotch... Left foot on the face up brown paper bag right foot on the dish rag and pirouette-to-a-hop onto the Chipotle logo on the next bag as you make your way to the back of the kitchen! Then I looked at the prep girl and she was trying to clean the counter. I can't blame her for the bad training but one would think that someone touching every food item that leaves that counter should have a better understanding of food safety, cross contamination and food borne bacteria. Meanwhile the cook was swinging the cutting board around and adding to the WASTED FOOD on the FLOOR as he abandoned the job of cutting the chicken in favor of whatever was more important for him to do at the back of the kitchen. At this point my wife abandoned her desire for chicken and settled for carnitas as it was more than obvious that no one was busy at getting the chicken to the counter... so, without changing gloves, the counter girl made her a carnitas burrito. I asked the person standing nearest to me behind the counter if that was the way the floor always looked in the kitchen. She replied without pause "We're understaffed tonight" I took a quick look around, 5 people between the cash register and the "To Go" prep area, the cook and 2 others in the back of the kitchen kibitzing and the one lonely gal at the prep table preparing burritos for the couple behind us now... 9 people in this place is understaffed? I told the young man behind the counter (Name withheld as a courtesy, he may have a family to provide for in the future) "Can you please just ring me up so that I can get out of here before I lose my appetite" and granted I may have used some more colorful adjectives. But the point was the same, I wanted out of this filthy place. My comments empowered the group of people behind the counter to scurry off and start cleaning the floor and help the girl at the counter clean her work area but the damage was way past done! Young man behind the cash register was quite dismissive of the concerns and reacted with a comment about waiting for the order to be passed down and I recanted my concern about him completing the transaction. No "thank you" just OK and "Have a nice day" which he repeated twice in a tone he must have thought was funny as he paused like a comedian waiting for the laugh track to start. No one was laughing. We had planned to eat on their patio (They say their dining room is open now but ALL OF THE TABLES have the "This table closed" placard on them) but the patio tables were filthy with trash overflowing the receptacles that we sat on the tailgate of my truck. read more

Chipotle Mexican Grill - Please let me pay before I lose my appitite - Mexican Near Me - Banning, California

Lily is an amazing worker, I always have a great experience when she's doing my order!!

Meat for a burrito bowl is really a "shrinkflation" portion. I can even count how many chicken pieces are there in a bowl. Just not worth what you pay for. read more

Ordered a double wrapped burrito online and this is what i received. Employees should receive proper training on how to wrap a burrito. This isn't the first time I've had this issue with this location. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Banning, California

Ugh my craving spot! I never have any bad things to say about Chipotle sometimes when I look at their meats tho they look a little under cooked, but I never get that I always get the sofritas which never let me down. I learned from a friend you cam get tortillas to the side she places will charge for them and other places will not. It depends on who is ringing you up its a hit or miss. The people here are nice and quick and give you big portions . read more

The cashier was extremely rude after they messed up my order and once I came back to get the difference back because she overcharged (they've done this before) me she rudely said "well it's your burrito you should know what's in it. She was the cashier working on 2/14/23 at 3:40 pm with too much makeup and a neck tattoo. She needs proper training to talk customers she was utmost rude and unprofessional will definitely not be going back to that chipotle because her disgusting attitude towards customers read more

I wouldn't recommend ordering from any kind of delivery app, I think they purposefully make the burritos as small as possible since the customer isn't going to the restaurant ? read more

Chipotle Mexican Grill - About half the size that a regular burrito should be? Maybe less? I was so disappointed how could you even send this out? Thanks chipotle - Mexican Near Me - Banning, California

I made an online order for a burrito bowl and a bag of chips. These dumbos had the nerves to fill only half my bowl (mostly with cheese and guac) and my chips were stale as always. Do better. read more

Tried to go here and get some good. It says it is supposed to open at 10:30 so we got there at 10:30. Doors locked. Waited 5 minutes and we could see employees eating, checking their phones and not caring about the customers waiting to come in and order food at the time they say they are open. This tells me a lot about this establishment. Employees don't care which will reflect in the food. The manager of this place doesn't care either because if they did, I would be eating Chipotle right now. Do better you guys. Care about your customers!!! read more

I just went with a friend after shopping he got two burrito bowls With guacamole and ordered large chips and only came to $21 I ordered Carnitas bowl and no guacamole which I thought was extra and mine came to 9.95 I don't understand if I wasn't going to be charged for guacamole I would've gotten it but I thought $2.60 was too much. Now the good Report it was delicious and very efficient we were in and out in no time since we had groceries in the car. Only second time I've ever eaten at a chipotle many many years ago I got two tacos and wasn't that impressed but this bowl was absolutely delicious with the Carnitas lettuce the brown rice beans and the corn relish so good it makes me want it again and again. Great meal and first time at this location read more

Few months back, I bought chipotle. Next day, I got stomachache & had diarrhea for 3 days. Last Monday 3/7/22 bought chipotle, it happened again having diarrhea yesterday 3 x & today my 2nd. Is this means this chipotle will be closing again if so many having something like me..??? read more

I stopped at chipotle today, and I was very disappointed with the service the amount of rice they gave me was literally nothing very little same with the meat. The only thing that they seem to not be stingy with is the beans unfortunately, I will not be coming back to this chipotle. do not recommend. For the price it is really not worth it. read more

The Hispanic thick girl who appears to be in charge of her shift or has seniority always appears to be struggling or upset. No greeting even though I'm the only clown in there waiting while they shuffle some rice around from tray to tray. "What can I get you?" Without even looking at me. Damn I know we're in banning but Chipotle should be at least one step above Mickie dees' service. Anyways. No forks in the container and a customer brings it up to them. What do they do? Hand the customer a fork and continue to take orders. What do you think the next customer is going to find when they get to the fork section? This place is going down hill quick. read more

I have only eaten at Chipotle twice in my life! I was mailed a coupon for a free entree the first time. I did not enjoy the burrito, because they don't give you enough meat. And they charged almost $3 for two scoops of guacamole on the burrito! Everyone raves about Chipotle, so I thought I was missing out. I was so unimpressed. I will not ever patronize them again! read more

Apparently if you order from a food delivery they don't put as much care into their food as they do when you go in and order in front of them. Paid $8 plus for I saw that was literally lettuce and cheese. My burrito bowl was cold and had no flavor. The veggies were supposed to be fajita they were not. Definitely not pleased read more

COVID is not an excuse for completely forgetting a $7 item, and then following it up by not trying to make things right after claiming that they won't refund us over the phone and that no matter what we have to go back in even though we'd already been home. We specifically asked the clerk if the food was in the bag and she confirmed that it was. Living 15 minutes away from this place, the whole ordeal took an hour out of our day. Just disappointed with the lack of customer service from these teenie boppers working there. As a POC, it's disheartening that a place that seems to market as young and accepting is perpetuating the poor treatment that is still so common at major chain food establishments. UPDATE: The chicken quesadilla that we had to drive back for turned out to just be a plain cheese one because of course they had to get it wrong yet again. read more

Went back after not visiting for about a year so this is an update to the previous review. The amount of food we received in the bowl of barbacoa was really quite pathetic. If this is now the norm for portion size at Chipotle's, it is no longer the value it once was. We had a gift card and am glad we spent it all because we have no reason to return at that price so the new review is: 1 star for service 1 star for cleanliness 0 star for price 0 star for value 0 star because we won't be going back. the food was good but is easily replicated at home... beans, rice, meat, tortillas and toppings. That's all it is. read more

DO NOT GO HERE!!!Thee worst Chipotle you could ever go to. Food is never fresh, the bowls always come with little extras you didn't ask for (I.e. corn in the rice, pieces of lettuce here and there when you didn't even get lettuce). Worst of all are the proportions. They literally give you a tiny scoop of chicken (I ask for extra chicken and they give me what is a regular portion of chicken), waaaay too much cheese and depending on the day too much rice and little beans or too much beans and little rice. This location is horrible! This last time we ordered online to go and our two kids meals didn't even come in carriers! They put each item individually into our bag...a little thing of kids rice here, another little thing of beans here, oh and here's the quesadilla over there wrapped up. Freakin ridiculous! DO NOT GO HERE!!! read more

Sure enough my order was messed up AGAIN however I decided to call this time and the manager listened to me and offered to refund me and pay for my future order. She is the reason I will keep coming back. She accepted the wrong and told me she didn't want it to happen again. Stop messing up chipotle because I love you haha read more

Never again coming to this Chipotle again SUPER small portions, it almost looks like they were trying to save food for the month. The Service was terrible very rude when I asked for more lettuce. read more

There was a strand of hair in the burrito. I don't think I can order from this place again, very disgusting.

First I have to say that I love chipotle! That said, I was very disappointed in this location's condition of food that I could see in the production line. The black beans and pinto beans were dried out, it was the bottom of the container, the grilled vegetables were in the same condition almost nothing left in any of the pans. I'm sure it's great when they're fresh but they can't wait this long to change the pans out. Very disappointing. Now I'm stuck looking for someplace else to catch lunch. read more

We've always had good food and service here since they opened. More recently I've noticed they seem to be understaffed so the dining room tables aren't wiped down as often as they should be. Not really the employees fault. They're just trying to get the food out. Only four working last time we were there 01/28/23. read more

Pretty solid Chipotle location. Spacious enough where you can always find seating (indoor or outdoor). Food is good, typical chipotle. Staff is very friendly but have messed up a few online orders. I recommend ordering in store. out of . read more

They refused service because I forgot my mask. I covered my face and with my shirt and they still refused. I love chipotle, however, this specific one will never get my business again. Manager even came out and refused. read more

Im use to chipotles quality and freshness, but the simple fact that this location doesn't meet the standards of a chipotle restaurant is why it deserves a 1 star rating. The workers worry more on speed then quality. I would rather sit there for 5 more minutes to get fresh good quality food then be there for 1 and walk away with garbage. read more

The loaded chicken burrito was delicious had the fajita Veges guacamole sour cream rice beans and corn also the bowl with the same ingredients and with steak was excellent read more

Consistency is not something this store has maybe it's not training employees correctly or what but EVERYTIME I come here I'm told something different It's absolutely ridiculous. Each time a difference employee one will say it's fine another time its not ok. And then to be rudely cut off by the employee just to tell me to get on an app and order my quesadilla from there like wtf I'm standing in front of you. And by reading the other reviews maybe it's time for me to find another chipotle to eat at! read more

This restaurant has real potential but falls short. Most of the time the beans are undercooked so much they are crunchy. Not good. So many Mexican restaurants in Beaumont, CA probably not worth waiting for this one to figure out how to cook a Hispanic staple like pinto beans. read more

I stopped here because I was in the area and needed to eat. I'm familiar with chipotle, so why not come? The atmosphere of the place is whatever. A little uncomfortable because everyone was looking at me crazy because I was one of the only people with a mask on (I am required to still mask up for work- this isn't me bashing anyone for not wearing masks while I have to). Anyways, I'm ordering food and THEY ARE BARELY SERVING ME ANYTHING. Serving me as if every portion comes out of their check, personally. It's beyond me. You'd think this place being a franchise, the food would all taste the same. Unfortunately, the food is nasty. read more

excellent health bowls choice of chicken carnitas steak rice beans sour cream salsa avocado lettuce was delicious healthy for blood sugar numbers service excellent read more