This was one of the first places I came to when I moved to the Brandon area. I had never been to a chipotle before (sad because I lived in Denver) but I really don't eat "fast food" much. Because I lived in a hotel, this was a great healthy choice and I was hooked! I pretty much stuck with the veggie bowls and the sofritas, but everything was spiced to perfection and the ingredients were obviously high quality and fresh. The reason I give three stars instead of five is because this location is crazy packed.... Like line out the door packed. The staff seemed to be properly trained for the volume which was good, especially since they are a fairly new location. Also, they didn't sell beer like they advertised upon the store opening which was a bit misleading (although that might have changed now). All in all, definitely a great choice for fast casual dining for everyone of all dietary needs. Will definitely be back, just maybe not Saturday again. read more

I've been wanting to try the new carne asada steak. Tonight I got a bowl with it and the steak was so salty I couldn't eat it. So disappointed. read more

I just moved here from DC and people would wait in a long that went all the way to the front door. I was happy to see their was a chipotle close by. This had to be my worst experience ever. There were only a few people in line and it took forever. They had only one guy serving, while another guy was cleaning, and the girl at the register left after each customer so u had to wait until she cam back. It was the smallest salad I ever gotten from chipolte, The guy barely put any salad in my bowl and the chicken was mostly dark meat with alot of fat. Onions and peppers were very soggy and looked like they been sitting there all day. My stomach did not feel good after eating this crap but I was hungry at the time. I am going to have to take a break from chipotle after this bad experience and try a different location in the future. read more

So-so speed of service today, though the first employee started off my order with a friendly smile and fast service...downhill from there. I thought I had kept a close eye on my two bowls as they were assembled. They were almost identical (carnitas, brown rice, black beans, mild salsa, corn salsa, sour cream, quac, cheese) except for one that had added onions/peppers. I watched as they were passed down the line, but must have lost sight for a second as they got close to the register. I should of had a clue when the register person tried to give me just one bowl...shame on me for not double checking. Got home, sure enough mine with the onions/peppers was fine, the other (apparently someone elses order), missing quac, and had medium salsa. Yikes! My wife ready to kill me for getting hot salsa and no quac. Could not even eat half of it because it was just too spicy for her. Thanks a lot Chipolte! read more

Friday night, long line, no guacamole... better to skip this location and go straight for the mall one.

This is normally the best chipotle I ever go to but the last couple times I have been ordering and pick up or delivery my food has been coming out so wrong always missing something or the chicken is too burnt its always seems to be a problem with my food now that I order pick up or delivery read more

We went to this location last night (8/27/19)as a last minute dinner option. There was only one person in front of us who happened to be an employee of this location. Service was fast, but rude. There was one male employee who was in charge of the toppings who was extremely rude to his coworker as well as myself & guest. He was visibly irritated & ready to go. He was short with his responses when asked the difference between the hot, medium & mild salsas. He then proceed to throw our side of queso on the counter towards the cash register. I couldn't take it anymore at that point. I explained to him & the cashier that he needed to go home if he was going to have a bad attitude and treat customers rude. He has no business working in the service industry! Then to top things off... I asked for the vinaigrette dressing to go with my salad & was first told that they didn't have any then the cashier gave me red chili salsa.... no thank you to this chipotle or any chipotle ever again! read more

Alright y'all this visit was ridiculous. Chipotle right across from my house, you'd think real quick and easy. Not leaving with an overstuffed burrito not lackluster service. But that's exactly what I got. Burrito, and 3 soft tacos. The soft taco order was beyond slapped with excess of food, and being SOFT that means an individual wrap on them. Just thrown together in one, causing everything to be mixed. Sloppy and disgusting. My burrito, same deal. Needed two wraps... the objective is be fair on what's chosen but at LEAST give a fair amount of guacamole. The employee had baggy eyes, you can tell she was tired and wanted to leave. Spoke odd to those in front of me, and due to her screw up took too much time. Held up the line, causing her to literally just throw those tacos together. Sad Sunday man. First time at this spot and judging from the reviews the staff and management just don't GAF. Foolish. read more

Their steak is always not cooked right, their food no matter what makes me sick. I'm not sure what it is. I never had a problem eating their food years ago. I think you guys need to go back to the way y'all cooked years ago. read more

I'd give 0 stars if I could based on customer service alone. I walked in to this Chipotle (4/13/19) and ordered a chicken quesadilla and a chicken burrito bowl. I ended up leaving mortified based on the way I was spoken to by the girl taking my order. I ordered CHICKEN and the girl kept telling me they were holding on steak. I asked what the meant and she told me in a very condescending manner that it means that they're out of steak and that it'll be about 10 minutes before they have more steak. I think I was justifiably confused because I didn't order steak and didn't know how that pertained to my order. I was then told that I need to learn how to order a "bowl" because I ordered the wrong thing and that's why I was getting a burrito instead of the "burrito bowl" I asked for. I have never been spoken to by people representing an establishment and I was so embarrassed as there were customers behind me and employees behind the counter who had heard the exchange. I then went to pay, when my quesadilla had been completely forgotten about by the employees, and I had very obviously inconvenienced them by asking for it since I ordered it. I didn't even bother to ask for chips. To me, this is completely unacceptable and I will NEVER visit this location again. read more

LATE. Even though I placed my order for pickup (at 12:37) to be ready at 1, at 1:20 I was still sitting waiting for it. I've also waited in line for 30 minutes before. This is supposed to be FAST food. read more

Placed an order for to-go / pick-up using the app. Should have been ready at 1pm, but my food wasn't ready until 1:20pm. People literally came in, waited in line and walked out with their food before I did. So much for convenience. read more

I found cockroaches in my burrito, worst part is, I wouldn't have cared if they just refunded me or gave me a roach-free-burrito. But they made excuses about why they couldn't refund me and said they also couldn't make me another one because that "wasn't policy" as the manager said. I think it's time to go to Moe's grill and call the the health department read more

Chipotle is one of my favorites and I'm so glad they've opened a restaurant in a convenient location for people that don't want to fight mall traffic to go to the one in the food court. I went there last night for dinner and still love their food. The guacamole is fresh and their jasmine rice gives a little something extra to the burrito. As a Moe's fan I'm torn between which quick place to go and they both have their pros and cons. However, I am happy to have Chipotle as an option now and will definitely be back. The space is new as it only opened March 30th, and is clean with plenty of seating options. read more

I when to the mall around 10 ish the food court wasn't open quite yet.. So I ask the chipotle server what time would you be serving. They told me 10:45 ok that give me time to walk around the mall. I came back on time ready to order my food. They told me to wait 15 more minutes at this point all the food was ready to serve and go. I can see everything is all set the employees there just standing there doing nothing. Not happy how they hold the situation. I would recommend to just drive out the of mall to the location in front. Much nicer service. read more

The chicken here is terrible. They don't cut off the fat and every other bite is squishy, fatty meat! Gross!!

My boyfriend and I had a bad experience last weekend with a to go and corporate sent us a voucher for two full meals asking us to try the location again. Worst experience I've ever had at chipotle and so disappointing. We had to wait 10 minutes for steak because the girl didn't cook the steak when asked and then it took so long to get them that the burritos were cold. Stale chips and very few of the tables wiped. Maybe they do better when they aren't busy but I'm not coming back to see. Doubtful that my boyfriend will want to take me to Chipotle at all since both experiences have been awful. read more

The guy helping me was going way too fast. I felt rushed and since he didn't take his time, I ended up with a chipotle chicken bowl of sour cream soup when I never even asked for sour cream....He also was about to put the corn salsa in my bowl and I didn't ask for that either. He needs to slow down and listen to what the customer would like in their bowl before loading it up. Also, I got barely any beans or chicken and I know that chipotle usually gives more than half scoops. Chipotle fans be aware when eating here. read more

The employees were very rude to us. The first thing the lady said to me once I chose to get a bowl was "brown or white?" not explaining what it is, and when I responded in confusion she give more attitude and said "brown or white?" The employees were not friendly and looked miserable to be there. I also ordered two tacos to go, and the woman there slapped the guacamole on, and half of it missed the taco and was on the aluminum foil. read more

My son and I went for my Veterans day lunch. Both of us threw up after we ate. Called restaurant and and they said all was correct temp and we were the only complaints. No we will not go back. I had beef and he had chicken. Both had cheese and sour cream and we both ate guacamole. read more

I love chipotle but this location isn't doing too hot. When we arrived, fajita vegetables looked like they had been sitting there for at least an hour. Steak and chicken were both old and dry. Pinto beans were INCREDIBLY over salted. Yikes. read more

The worst chipotle experience I've had no beans, steak over cooked, terrible customer service

I go to this and many other locations when I'm craving a burrito bowl. Depending on what time you come in, there will be a line. If you come in later in the evening it's a quick in and out if you were doing takeout. On the night that I that I am basing my review on at this location, it was about 7 PM-ish. There was barely any line so I was able to get my order in pretty quick. Your food is put together conveyor style with your selections between you and the staff member serving you, protected by a sneeze guard. Approximately 3 to 4 servers behind the counter are putting together your burrito bowl/burrito and/or tacos as you go down the line towards the cash register. The amount of food you get per scoop(s) vary from person-to-person working there. Sometimes you get the staff member who scoops in only a little bit/minimum and other times you get the heavy-handed staff member (my favorite one) will give you a generous amount. Don't be afraid to ask for more though. ;-) The staff is decently friendly and quick. The conditions behind the counter and into the kitchen up here sanitary. They are constantly making everything from scratch in the back kitchen area. I enjoyed the food here. I can't resist the combination of flavors you can put together. This is my feeling about this and its other locations. read more

We were some of he 1st customers of the day. Food was reheated from last night... (more then evident) ... All crusted over. Straight up asked the guy making our burrito bowl....he smirked & embarrassingly admitted that the food was reheated and mixed with some fresh from this morning. The chicken was cooked but was less than Luke warm. Manager was very nice and refunded our entire check (including drinks) but we will not be back to this location. read more

Better than your normal fast food. My hubby and I stopped here for lunch. We shared a Chicken Bowl w/extra meat. It was good, apparently the chicken is the least spiciest meat but it still had a kick. This was plenty for us to share and was about $12 bucks with a drink. We wouldn't make it a point to go back but if we happen to go we would be fine with that. read more

One of the best chipotle locations around. Service is fast, staff is very friendly and the quality of food is consistent with other locations around tampa. No complaints from me. read more

It's a chipotle so that's 1 star... And they have outside seating with fans so there's the other star. My meat was hard to find and all of it was room temperature. The line moves pretty slow. I would rather drive a little further to a better one. They have one in the food court that is usually on point. read more

The food is great. Service is shit. The employees aren't friendly and I stood at the window for at least 4 minutes waiting to even be spoken too. They looked at me multiple times and kept their conversation amongst themselves. read more

Worst service ever. I order online for a 6pm order. Got there 5 min later to give them some extra time. Then when I get there they completely messed up the order. Asked if I wanted to keep it. I said no, kinda wanted what I ordered. Then they said give me a min. And the people that were on line when I got there got super bed before me and the people after me. Finally got the food and they just handed me the bag, no sorry or apology, nothing!!! WORSE SERVICE EVER!! read more

I really like their food. My family and I are frequent customers. The last time we went there, the guy right before the cashier was just rude. I don't care how much you hate your job or how bad of a day you're having, you don't show it at work. I almost told him off but realized his snooty attitude wasn't worth my time. Other than that, the bowl I ordered was delicious! read more

A short line, but moved. Very friendly counter staff. Fresh food. Fair price. Lots of available seating inside and outside. Easy parking.

there was hair in my food and the people were rude. ion really be fucking w it cause the rice was hard and shit gross as fuck. the other chipotles are better. ion recommend this at all. read more

We usually like chipotle but this was the worst experience we have had and will not be back. I got a chicken bowl and the chicken was cold and the black beans had no flavor. It was 5:45 pm and they were completely out of Salsa. I asked how long it would take to make and they said about 20 min. I asked to substitute guacamole and the counter girl said they couldn't do that. I asked to speak to manager and wanted to have the guacamole since they were not prepared and she said they can't do that since they always charge extra $2.00 for guacamole. They are unwilling to make the customer satisfied. They were not prepared at dinner time with hot food or salsa, a main ingredient at a Mexican place, and they were not accommodating or willing to make the customer happy. Will not be back. They need a new manager. read more

I don't usually come to this location, I like to go to the one off of Bloomingdale Ave, and every time I come here, it reminds me why. I went here for dinner, after the main dinner rush, the line wasn't even that long (especially given how long chipotle lines can get). Yet, it still took forever for me to get up there and order. When it was finally my turn to order, she just stared at me blankly, instead of saying anything like, "What can I get for you?" So I took the blank stare as my cue to order. As I ordered my bowl, to make a long story short, I had to repeat the rice, beans, and meat selection that I wanted about three times each. It's not like I mumbled or ordered fast either. I always make it a point to speak clearly and not speed through it, as I know sometimes it can be hard to hear what people are saying in a restaurant. Then, I finished with my order, requested some chips, paid, and took my food home. Once I get home, I find out that they barely put any chips in my bag, as if it was a kids meal chips in a bigger bag. Unfortunately this wasn't my first bad experience here. This is why I go to the Bloomingdale location, their portions and customer service are better. read more

Ordered our family dinner and found a piece of chewed chewing gum at the bottom of the cardboard plate. Asked to see the manager and she said "sorry, would you like another plate?" Didn't feel like she understood how disgusting it was for the customer. Hope she passed the info on to her superiors and the rest of the staff. read more

Newer to the Brandon area. This Chipotle is always my "go-to" when I'm wanting a quick meal. I've become "a regular" and continue to go back to this location due to the friendly staff, wonderful management, consistency, and quality of food. Occasionally catch a long line, but worth the wait for the pleasant interaction. read more

Food was amazing. Customer service sucked. The girl on tortillas was gorgeous and had a smile on her face and greeted me in a respectful manner and acted like she wanted to be there. Everyone else was not smiling and I had to ask each one several times what they were asking me. They just slapped the food on and moved on. It seemed like they were not interested in being there. This was at 8:00 Wednesday night 10-28-15 read more

It's convenient to my location and the food/service is always good. I usually eat here three times a week on average. No joke. Apparently I love it. read more

Awful. No sense of urgency whatsoever, half the staff was on break during a lunch rush, leaving one girl on the prep line and cooking. Lots of transient type people walking in and getting water from staff. Chips had a very strong vinegar taste and overall food had an odd taste (I had a burrito bowl with barbacoa). read more

Terrible service! Staff doesn't smile or say hello. When it was my turn to order the girl just looked at me until I started ordering. They stop the line to make online orders so there's always a long line when there shouldn't be. There is a manager at this location named Michelle who hates customers so avoid her. read more