Horrible experience yesterday. I ordered a bowl-plain white rice for my son which i always do at every chipotle even this one. They normally charge me for a veggie bowl no meat and add extra white rice for me. My son has food allergies to dairy and he's a picky eater. He doesn't like the meat here and he can't have the lettuce because they use the same glove to grab the lettuce as they do the cheese. Cross contaminating the food. We keep it simple and i always get the white rice bowl and order chips on the side. Never had an issue. Last time i came here about a month ago, the girl wasn't sure how to charge it and asked her manager and he told her. Yesterday one of the 3 girls working in the food area saw the first girl put only rice in the bowl and started talking bad about me in Spanish. Maybe because i ordered my food speaking English, she thought i didn't speak Spanish. She said i was being cheap and if it was a side order, they needed to put it in another container smaller next time. She gave me a bad look and rolled her eyes and me So i told her IN SPANISH, no one is trying to be cheap and get it priced cheaper. I always order it like This and last time, that same girl asked the manager and he said to it was ok do to it like that and charge a veggie bowl, furthermore, my son has allergies and can't eat everything there. She looked more stunned that i understood her talking crap in Spanish and responded fluently in Spanish. She ended up leaving the food area and going towards the back. Then the girl at the register also had an attitude but didn't roll her eyes or talk bad. I had an issue with the soda machine it wasn't working and i was changed for a cup soda so i asked her if i can return the cup and get a bottle soda instead. When i sat down with my son to eat, i realized they charged me for the side dish anyway vs veggie bowl. I don't understand why this was so confusing for them. I won't be back and I'm in this area regularly for my son's braces treatment. Staff needs training on customer service and how to charge things properly I also forgot to mention that there were no eating utensils-only knives, no forks or spoons so i had to ask the girl at the register for that which is why i think she was a little annoyed also. They were low on napkins and the coke a cola portions of the machine weren't working read more

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I ordered my usual which is a steak bowl with guacamole on the side. I always ask for two large scoops of tomato and two large scoops of the medium salsa. I also order a tiny tiny amount of corn salsa as a garnish. Right off the bat I noticed that they were calling working for ingredients that were almost completely empty which was not a good sign. I also noticed that the woman who was taking my order did not seem to care at all while they were there. When I asked for specific portions of the mild, medium, and corn salsa they completely ignored what I said even when I asked for less of an ingredient. Even when I tried to repeat the word "less" they looked me in the eye and blatantly didn't listen. They also rolled their eyes at me when I asked for an extra scoop of tomato. I couldn't understand why this was a huge problem. The restaurant was clean and the food was still delicious which is partially why I didn't give a lower rating. I also don't understand why this location charges more for their food than other locations. Maybe I should just go there instead. read more

Chipotle Mexican Grill - Mexican Near Me - Bronx, New York

I usually have a nice time when I visit this place once a week to get a burrito bowl. It's good to have one close by because there aren't many in my neighborhood. The place is fairly clean and well-maintained, and the staff is always kind and generous with their servings. This is a great spot for a quick lunch! read more

I always come to this Chipotle. We don't have the luxury to have many around the Bronx so I'm glad this one is here. It's a typical Chipotle I will say. Clean for the most part. The workers move fast with the orders. They don't skimp on food & everything is always on point. **CHEAT CODE!!! Every Year On October 31st (Halloween) All Chipotles Sell Bowls/Wraps For $4 All day, Any Meat, No Limit** They may cost more since inflation but it'll still be at a discounted price! Enjoy read more

Chipotle Mexican Grill - Chicken Bowl - Mexican Near Me - Bronx, New York

They are rude and are mad at you because they can't understand what your saying ... everyone is bilingual and it's fine but being rude is crazy and there's NEVER WATER CUPS which is a lie.... Smh get it together & THEY NEVER HAVE ICE IN THE SODA MACHINE read more

Chipotle Mexican Grill - A bowl that didn't have all my ingredients - Mexican Near Me - Bronx, New York

Lot of shitty reviews idk man they didn't skimp on anything and it was good even tho that bitch was packed - cheers

The food at this chipotle was cold and not worth the money spent. However. The service was good.

Came in here with my boyfriend at 7:30pm on Sunday April 14th to sit in and arrived to barely any food. What made it worst was that the workers did not communicate whether they will be replenishing the pans. We should have known when three women in front of us walked away when we got up to order too. The workers continued to walk around the kitchen without any communication and when we asked they couldn't confirm when the food was going to be done. I get it it's Sunday afternoon but at least have the decency to tell us if you will be bringing out food or not. This location lost 5 customers back to back and the workers did not care. read more

Horrible horrible i placed my order Order came but not my drinks and y'all know how them drinks be prices. Then I tried contacting customers service she hanged up got another person she started talking like a machine and did nothing That restaurant needs to be under supervision because you stay messing up orders and it's not fair we are spending money. read more

They've didn't pack my order. They sling it into a paper bag the way you throw a used can into a street garbage can. I know you busy; but I didn't pay for this food with a coupon. The bag melted due to how they smashed the orders together. Paid for two orders of guac and chips $11.00, so of course they kept it. No means for a refund either. read more

Chipotle Mexican Grill - Delicious ain't it? - Mexican Near Me - Bronx, New York

This is the worst food I haven't gotten. I ordered a veggie bowl and it has no beans at all can't even eat this without beans! First it was super late than no beans. It was better to cancel my order instead of sending this to me read more

Chipotle Mexican Grill - Mexican Near Me - Bronx, New York

No salad dressing , broken fountain, they prioritize mobile orders instead of taking care of customers in store. This place needs help immediately. Also was told the fountain was broken and I tried it out on my way out and it worked. Not too sure what message they are trying to send. Highly not satisfied. read more

Worst Chipolte ever. They SNEAK IN HIDDEN CHARGES for things like salsa! They tried to charge me $8 for chips with salsa because I asked for ONE extra salsa. RIPOFF! And when you challenge them on that, the MANAGER says Chipotle doesn't need your money anyway. DISGUSTINGLY RUDE. Go up the block to any other location!!!!! read more

Terrible, couldnt even finish my bowl because of how bland it tasted. Food is very unseasoned and on top of that they barely put protein on my bowl. read more

About 92 % of the time, this chipotle doesn't get my order right/have to get the most refunds. The meat is always chewy/not cooked properly (or reused) or they always forget something. Today they forgot to put the sauces I wanted & the can't follow instructions to normal or extra. I've given this location a plethora of chances today (after complaining about them for the 11th time 2 days ago), I can honestly say I will never place a delivery from this location again. Thanks for not listening you the customers & hiring people that can't follow instructions smh... read more

Worst Chipotle EVER!!! Served a very cold burrito with cold burnt rice. Didn't include any of the sauces I requested and steak was extremely chewy and bland. read more

I like this chipotle they aren't stingy with the meat, my pick up order is (almost) always ready. Can't go wrong with this "fast" food place. Only thing they need to work on is how long they cook the tortillas for. Sometimes mine is hard and burnt. read more

Terrible, terrible just terrible. I read through some of the negative reviews on here and they are spot on. I came here over the weekend and the customer service was incredibly unprofessional. The workers are rude and lack communication skills. They couldn't charge me for my order because their machines were down. When I asked that a manager make everything right the workers tried to argue with me a refused to process my order. To top it off I noticed that they were very nasty in attitude and tone selectively to black women who were in line. Chipotle, is this what you find permissible in your stores? read more

They consistently give small portions and then make you pay extra for a reasonable amount of meat and/or toppings when they already don't give you a reasonable amount. I'm not paying $20 -$25 for you to be skimpy with the meat NOR for you to have a stank attitude when i ask politely for a little extra because you put barely any to begin with. do better. read more

Ordered online for a pick up, a total of 6 bowls. Order was ready on time, but when i got the orders to my workplace, one of the bowls was missing meat. Very disappointing to have paid for an order that was missing stuff. Utensils and napkins weren't included in the bags either. Not sure if i was supposed to pick them out myself, but i would think that a to go order would include those inside the bags. read more

Chipotle Mexican Grill - Mexican Near Me - Bronx, New York

Dining is back, the rice was amazing, Sofritas was tasty, Guac was great. Worth it, the atmosphere was nice, a lot of orders as well on the shelf. Pick-up was not that great when dining was put on hold though, and I don't get why people complain with a Franchise as big and as popular as Chipotle. Only negative thing was that there was a line and had to wait slightly, although it was worth coming back and dining again. read more

Chipotle Mexican Grill - Sofritas Salad. - Mexican Near Me - Bronx, New York

Ordered a chicken burrito. Half of it was chewy, half undercooked. Forgot both salsa and sour cream when i asked for 4 toppings in total. Also arrived like 30 minutes late. Just don't go here. read more

During this hard time of Covid 19, service should be even better and efficient. Ordered my food on door dash (app) and they messed up my order. I got hard tacos instead of soft , I ordered a side of guac and I didn't get it. I was charged for it. I called the restaurant and they hung up on me. The delivery guy even give us a racist reaction. We're asian American. My brother who is only 10 years old noticed the racism. They could've just said sorry. This is truly sad. How can people who work in business and food industry be so impolite?!? read more

Really horrible service if you are picking up. It already happened 3 times I was told order will be ready by a certain time for pick up literally had to wait an hour past the pick up time. read more

This has to be the wore chipotle location in the city. Not sanitary at all. They are talking to one another over your food. The lettuce appears to be unwashed, the chicken is undercooked, they don't follow instructions, etc. Ate here twice years apart and each time I was hit with food poison. Stay away. read more

People who love chipotle do not go here, your very essence will be ripped from your heart when you see how disgusting and filthy this place is, the soda machine is sticky and nasty, and the staff is extremely rude esp the manager, she does not know the meaning of respect, the food is stale as well, do not go you will get sick!!!! The regional manager needs to review who works here. My friend even found a bug in her food, I'm telling you the place is infested. They need to step it up read more

Chipotle Mexican Grill - I know you see it, spread the truth - Mexican Near Me - Bronx, New York

Ordered Uber eats service was fast. Was excited was craving chipotle for weeks. Had free delivery so I hoped on it for my cheat day. Get my order crack it open barely had any food in it. Very upset half a cup of rice a lot of sour cream and cheese barely any meat and guc was brown. Never ordering from this one again. Terrible read more

Chipotle Mexican Grill - Barely any food all sour cream and cheese. - Mexican Near Me - Bronx, New York

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Going to the chipotle and it was disgusting the lettuce is a pink after I told the supervisor that was ordered to let me know if lettuce is probably fine it's just a little if you ever see pink on your list that means you have mold or something. That's mold on it due to some bad storage of your problems read more

Chipotle Mexican Grill - Nasty wet cold pinklettuce - Mexican Near Me - Bronx, New York

I am so happy with my experience at this Chipotle today. The reason I had to write a review is because the staff improved my experience by being so genuinely Happy/Nice/Kind!! Every staff member was smiling and interacting with the customers. The speed and efficiency was there as well but they really took it over the edge with their EXCELLENT CUSTOMER SERVICE I will definitely be back! b read more

Chipotle Mexican Grill - Great staff getting it done! - Mexican Near Me - Bronx, New York

In general, we like Chipotle. This location gave us a really bad experience. We ordered online and scheduled a pickup at 7. When we went over at 7, the store was closed. Our credit card was charged. I contacted support and explained the situation. One week later, no apology or response. When I went in person to the restaurant a few days later, after it reopened, the workers seemed upset that I even brought it up. I recommend not ordering online unless you know that this location is actually open, because they will happy to keep your money and not even contact you about their mistake. It is shocking and maddening. Really bad business. read more

This place is more than awful. Every single time I come, my burrito is an inedible mess. Disgusting food, and STUPID ass employees

The Dominican girls they have working there lack in communication and listening skills. They are rude and always have an attitude. They had charged me for someone else order. They had the opportunity to correct the order before charging me and did not. They charged me and then gave me a refund when I question them about it after the fact. This prompted the worker taking care of the situation to become irate. I would never go there again. read more

So today is national guacamole day and all over the radio they are saying today is free guac in chipotle stop by. So I do and when I get their they say it's online only!! So I attempted to download the app to attempt to get it for free since I ordered already and didn't know. . And the lady on the register asked the manager do I give him free guac and the manager replied no no one else, meaning someone prolly came in and did the same mistake I did and they was able to get it for free. Not me. I felts so bad I told my coworkers and let's go and I was wrong and we all bought guac and I have no friends left. But back to the food the chip were stale and just customer service sucked she gave us attitude for not knowing read more

Chipotle Mexican Grill - Mexican Near Me - Bronx, New York

First of all if you working somewhere you should make sure you know what the customer is getting via team work however, this incident the lazy cashier that was so focused on getting all the orders at once had gotten mine wrong. So I approached her and said I was charged incorrectly. She then says okay and gets a "supervisor" the supervisor hears me and says "oh okay" instead of acknowledging and apologizing on behalf of his employees mistake. Then offers me an option of being refunded and then being charged again on my card due to the payment being made on credit card. Very unprofessional. Not surprised tired of buying food from food chains in the Bronx and it being the worst experience ever‍ read more

I have been on a chipotle side line for exactly 20min waiting for one person to update the meat in the containers. I saw one guy cut all of the meat while he knowingly sees a line waiting. Everyone who is waiting is waiting on the steak and he decides to update that tray last. What happened to customer service? Its not chef to table, but his actions spoke very loudly to those who waited. I guess thats what happens when you dont rely on a tip. Now its been 23min and the head server keeps telling him that we are all only waiting on him. Rude. Thr other girl who made my burrito was great and sweet. Thank god! read more

Chipotle Mexican Grill - Mexican Near Me - Bronx, New York

Very clean and very fast service. All the meat look fresh and they weren't scrapping topping from the bottom of he tray like at some other chipotle restaurants. read more

Horrible service and really rude. They gave me 50% off for military discount and I come back and they said they never heard of it and they won't honor it. After I offered to show my bank statement from last time. Place is a joke read more

Covid-Service might be the worst I've ever seen a restaurant do. I would place an order and come 15 minutes late since I knew it would take longer for my order to be ready and I would still have to wait at least 30 minutes outside before they gave it to me. Always at least 20 people outside waiting for orders. Horribly inefficient, also they've skimped on guac 2 orders in a row for me. read more

I have been a fan of chipotle for years but enough is enough. The service has been declining before COVID but now it's disgustingly worse. This review is specifi to Pelham parkway location. They give you a "tiny" bit of food but charge regular prices and the food is HORRIBLE. It doesn't have the authentic flavors I grew to love from this restaurant. The guacamole has got to be the wrose slop I have ever tasted no matter when I order it. The rice has no cilantro flavor as it used to everything has decline In taste accepte the shredded beef which I eat rarely. I am disappoin and will no longer go to chipotl. I've tried it multiple times but tonight is the last straw. I hardly have any rice and I have a veggie bowl that's full of guacamole, lettuce and peppers...I am pissed. The chips are always stale. Again, enough is enough read more

Very disappointed with chipotle today had 3 orders they all were not as ordered whoever was on cooking duty needs some lessons. The white rice was just that and lumpy, the steak was not as tasty they gave me green pepper which was not what I ordered. I had to look for the black beans and the corn I was very dissatisfied The other two orders were just as bad. I tried calling about 6x and the phone rang and rang no one answered. Since we are not able to go into the restaurant because of the coronavirus I had wait outside for approximately 30 minutes it makes me not want to go back to chipotle until I can see what I am getting served. read more