good service shout out the manger for handling the steak bowl correctly 100% And I think it was a very wise way to go about the problem

Late service, terrible food. I had stomachache at night ! Employees doesn't care about customers! read more

a mess. 8:00 pm there was no more white or brown rice but maybe because the staff was too busy blasting music, loudly singing and not doing their job. I love chipotle but get better staff please. read more

Place so terrible they run out of everything no steak no white rice only taking card. No accommodations for the inconvenience cashier walks away while it's a long line out the door to talk to a friend. Literally the worse experience I've had at chipotle ever. read more

Worst chipotle I've been to. Very stingy and rude people especially when it comes to guacamole and chicken. I asked the lady for guacamole and she gave me literally a dab and they gave me a hard time getting a refund because "guacamole is extra" regardless of the amount apparently read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

First of all, the stingiest chipotle ever. They will give you a spoon full of rice and when you tell them put more they threaten to charge you for extra. Not sure why adding more items to a bowl is an inconvenience for the workers when it doesn't go into their paychecks. Second off, tell me how I just doordashed from this restaurant got the wrong order got refunded and then re ordered and got another wrong order. Nothing is fresh, it's so dirty around everything, please tell me how I could find a piece of corn in my bowl without ordering corn. Please do better seriously. You cannot just hire anybody and everybody into this restaurant because you obviously don't know what you're doing and this is the ONLY chipotle with these problems. Absolutely a humiliation to the chipotle organization. DO BETTER!!!!! read more

Worst Chipotle in the planet. Went there today and had to ask for fresh lettuce cuz it was turning brown. No apologies. The guacamole was brown as well. The staff are super rude - actually give new meaning to RUDE. The cashier didn't even say thank you when we checked out. This place brings down the chipotle brand - expecting fresh healthy food.....go to the Chipotle in Ford City. I live 5 minutes from this one and will drive all the way to Ford City to avoid it. I tried to give them another shot after 6 months or so. Nope still the same Crapotle!! read more

THE SERVICE IS HORRIBLE! I asked for a Quesadilla & apparently they were unable to do it because it can only be done online which didn't make sense. Nobody greets you & have horrible attitudes. I wanted a drink & the watermelon limeade looked like it's been sitting there for centuries. Residue was all in the container which disgusted me. SHUT THEM DOWN! read more

If I could give zero stars or negative stars I absolutely would. I understand that working on holidays or maybe even days when the store is crowded is hard, but at the end of the day you came to work and your doors close at the time it SAYS it closes. ON THE DOT. I got there at the minimum of 15 minutes before the chipotle closed and they turned me away. Never have I ever worked a job where they close the doors 10-15 minutes or more earlier. Any retail or food service job I have worked we close our doors exactly at the time it closes. We even stay after to check out guests, it's literally a part of working that job so this is NO excuse. As a person who works in customer service this is unacceptable. Then to top it off the guard who was at the door was extremely rude! I'd rather travel 5 miles further than step foot in this one again. I gave them a pass past time when my good tasted stale last time but this?? Nope. Not letting it slide. The employees here are rude and act like they don't want to work (with the exception of one! Alina was extremely sweet and gave me the best experience I've ever gotten at this location!), they are stingy with ingredients and its a miss more than a hit. I hate that this location is going down hill because It used to be great. Keep in mind that even as I'm writing this the store is still open. Ridiculous read more

Chipotle Mexican Grill - The store STILL isn't closed. 5-8min to closing and he is turning away other guests! - Fast Food Near Me - Chicago, Illinois

This is the worst Chipotle I've ever been to. Food is never ready for pickup order, the kitchen is always a mess, and the staff seems to not care. Go to a different one. read more

This Chipotle is far beneath the standards of every other Chipotle I've visited over the last 10 plus years. The rice was hard, the meat, in my case the steak, was bland, and the guac was brown. Extremely disappointed in the food at this location as it is not consistent with the Chipotle brand. Will not return to this location again. read more

First time ordering using the chipotle app. Fast and easy process, and was ready when I walked in. Allowing me to sit and enjoy faster.

Chipotle has enough bad press to begin with. The carryout system is a JOKE. Since customers can no longer watch the food being made the items are wrong and/or embarrassingly small. Either fix the quality control or just shut down.....or the people will do it for you by staying away. read more

Food is phenomenal, but just like every chipotle in densely populated areas; this joint stays packed! They accept pick up orders over the phone & those orders get priority over customers that are standing in line. Just be prepared to stand in line & only get a spoonful of meat on your burrito. read more

Chipotle Mexican Grill - Burrito, steak - Fast Food Near Me - Chicago, Illinois

This Chipotle has it together. Many Beverly franchise places are lousy due to their staff who acts like having a job is a curse on their existence. But not here! Workers are happy, polite and hard working. I'm impressed that I see the same folks working here for years now. That says something. Standard chipotle food, chicken is best, other meats are ok. Always nice clean bathrooms too. read more

I went in for lunch like I have before. My five year old has fallen in love with guacamole! He noticed that the green concoction in the little cup had clearly gone bad or was prepared in a contaminated container. Then while I was eating my bowl I found what was either big tidbits of plastic from God knows where or shards of finger nail. Either way the staff did not address the issue of the contaminated guacamole or non edible contents satisfactorily. read more

Hands down the worst location of the chain. This location is the closest chipotle by my home but I also order from the one in Hyde park because it's closer to my job. The two locations are like night and day! Completely opposite! The 95th location feels as if it goes out of its way to hire incompetent uncaring people! Three times in a row I have ordered delivery and two out of 3 times part of my order is missing! The other time my order didn't show up at all! Decided to try my luck again today, big mistake! My son's entire meal was missing but they managed to toss in a chocolate milk (even though we asked for apple juice in the first place). The sour cream and guacamole were spilled all over the bottom of the bag. The chips are never good, always taste like they have been sitting in the oil for way too long. This location is by far the stingiest when it comes to the meet as well, not even a whole scoop. My bowl was full of clumped together rice and about two bites of meat. I'm sick of it! I never have this experience when ordering from the Hyde park location. I wonder why that is. They should close this location for a while and throw these people back in training because clearly they don't give a damn about the job they're doing! read more

This is the second time that i went to chipotle during the covid 19, to pick up order. the first order was on 131st Cicero. Waited in line for almost an hour, when i was told order would be ready in 15 minutes. When i got home, i was hungry. I was so disappointed. I had maybe 3 pieces of chicken. I tried to call, but of course nobody is answering the phone. So, 4 weeks later, i tried ordering on 87th state. So i ordered double portions to make sure i would at least get a little more meat. I did get a little more meat, but it certainly was not a double portion. I guess they feel because you can not see your food at the time, that they can cheat you. I will not be returning. Once i use up this gift card, i am done with Chipotle. pamelanurse3@aol.com. read more

It doesn't take a special person to comprehend an order that is printed on paper right in front of them. Unless they don't know how to read? And if that's the case, how did they get hired? I ordered two bowls online and BOTH weren't even near what I ordered. I will not be coming back to this place ever again. Maybe more staff training is needed? Here's a suggestion - play a matching game. You know, like the ones for toddlers? Have them match the picture to the word. A few weeks of that practice and poof! Problem solved. (Hopefully) read more

This location gives Chipotle a bad rep. Disorganized, poor attitudes and out of the main ingredients you expect a Mexican grill to have... chips/guacamole. Avoid this location if you can, not all are like this one. read more

There was only one lady working the line on Sunday during lunch time. There were two girls in the back doing pick up orders. And the line was almost at the door. I would like to give a shout out to the lady working the whole line while there are two in the back. There needs to be a better structure to this. I will not be coming here again. read more

How in the world did I forget Chipotle? Fear not, my Mexican friend, I'm here to give you stellar points. I usually flip-flop between the 95th street (Beverly) store and the Sheridan Road (Loyola) location. Chipotle won my heart a while back when I first tasted their Burrito Bowl. My personal favorite is the Burrito Bowl consisting of rice, black beans, chicken, fresh salsa, corn, cheese, lettuce and a dollop of sour cream. The guacamole and chips at Chipotle are unrivaled and just plain good. Contrary to other reviewers who have issues with the 95th street (Beverly) location, all my experiences have been positive. read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

I try to avoid this particular Chipotle if i can. The line is always ridiculously long, and SLOW. Also, they charge extra for a little more cheese! Really?? wow.. compared to the Chipotle in Rosemont.. this one is at the bottom of the barrel. Plus, the girl who checked me out said "cash rules everything around me, dolla dolla bills y'all" O_o She was scary! Yelpers beware... read more

Great experience during pandemic. When you call or go online they tell you contactless ordering and payment only. App was great with ETA. Security put bags with names on them at window so you would know your food was ready. Ez peasy and order was right. Yessss read more

The day that you have NO Mexicans (Latin Americans???) working in a Mexican restaurant, um...there's a problem!!! I have been in the place before but there is NO reason that at 9pm, the lines are super long and I am being looked at like I'm too blame!!! And the smell was simply ridiculous, I mean are you slaughtering cows/chickens/etc in the back? R u freakin SeriOus!?!?! I will never, ever go to this place again. Yelpers, enter at your own risk! read more

This is literally the second time I've ordered from this chipotle and the guacamole is super dark green/brown. And then they try and hide it with the lettuce. Its pretty gross. Like if you don't have good guac just say you dont have any. I don't have this issue at any other chipotle but this one. Unfortunately they're the closest ones to me for door dash. I miss getting it delivered from 111th! read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

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This Chipotle is pretty bad. I go to Chipotle all the time near my home, and this location is definitely worse. The service is much slower than average Chipotle service, portions are small, and no one enjoys working there (or at least it seems). When I ordered a chicken bowl, the lady that worked there only filled up the spoon halfway. I would at least like to get a full portion for the price I pay. The parking lot is also very small and awkward. I would drive farther and just visit the other Chipotle location down 95th Street. read more

The lines were backed up, the food was questionable, the service was not the greatest. I do enjoy a burrito every now again from Chipotle but not this specific location. This was a horrible experience. I want to forewarn all of the people I know to stay away and drive somewhere else to get one. Not a real Chipotle experience. read more

Service sucks!!! Their excuse..."we're a high volume restaurant." Whatever. Too many other options when it comes to spending MY money.

Mexican grill, my olive skinned ass!! This is tex-mex at best! The service, the tortillas, the seasoning... bleh!... Not cool. Authentic American tex mex crap on a tortilla. That is all. no more, no less. read more

Got over charged for chicken tacos . I called location when I got home. They never picked up phone. This happened on a Saturday. I visited the location Monday. Was scolded by manager who said I should have called and she said this time I will give you your money back. But not next time. They made the error and tried to say it was my fault. The manager had no respect for elders. I'm 66 years old and she must have been about 21 years old . Not going back. I never had a chance to catch error on day of visit. Too many people were gathering around register. Food was ok but not ok enough to go back . Respect me and my money. read more

Went to grab my mother some food and the servers were rude as hell. One lady started my order and of course I was ordering for someone else and in her mind it took to long so she walked off and handed me to someone else. Well he came and because I wasn't order fast enough he immediately hollered out next customer. They are honestly rude and I don't recommend them to anyone. They use to be okay years back but know the team is lazy and act like they stressed out. The gentlemen fixed my bowl so sloppy I almost returned it but my mom was hungry. He didn't even wait for more rice to come, he gave me what was left and fixed my bowl based off that. NEVER AGAIN. read more

Every time I go to this location there is a problem. They throw food in your bowl that you didn't ask for, then get an attitude when you tell them, they are stingy with the product, I was over charged on my order and when I called to complain to the manager he hung up on me. Steer clear of this location. read more

Chipotle Mexican Grill - Fast Food Near Me - Chicago, Illinois

The worst chipotle I've have ever eaten at! It takes a lot to leave a review of a restaurant... either extremely good to horrific and in this case it is terrible. The only reason I keep going here is because it's so close to my home but every time I go I get reminded why I should go to the one on 111th & Cicero. They are so petty, unfriendly, unprofessional, and stingy. This most recent order i placed it online and paid for double protein. I know the deal when going to this chipotle because I've had so many different problems with it but I decided to check it in the store and it was literally half the amount of a normal portion; after I paid $4 more to get double. Because I'm not super confrontational, I paid an additional $4 plus tax to get another side of protein. I shouldn't had to do that and got what I paid for. All this goes to say, I've been to chipotles across 30 states and this is continuously by far the worst establishment. Maybe because ownership and management think that is a predominantly white neighborhood that they can get away with this without consequence but I strongly advise they make some serious changes to this branch. read more

This Chipotle in Beverley Chicago area is GREAT! I just love their food and they consistently have great customer service! I go there everyday and it's the best! Thank you Chipotle Team! read more

Ok, I have been coming to this Chipotle since it was the only Chipotle to come to in the city of chicago instead of downtown. Today I came in & gotten my usual half chicken and half steak bowl and the woman that made my bowl gave me small portions of chicken and steak and when I asked for extra to even the small portion out she insisted on charging me extra. I understand it's a crisis on everything in the world, but we the customers should be given a fair amount for our buck $$$. Second, the salsa guy didn't give a good amount of guacamole when it cost $2.00+. There was barely any on the bowl and the spirit of the employees is pretty dry & unwelcoming. No smiles, just stale stares, and everyone pretty much for themselves. The women who was on Tortilla constantly overloaded the Salsa guy as he had a complex order for a customer in front of me instead of helping the customers he had waiting. Hope this manager/owner can fix these issues. read more

After hearing raving reviews about the burrito bowl, I went in with a partner and we decided on ordering two bowls for the both of us. After waiting what seemed like another generation in line behind, to the side of, and in front of yelling patrons, we finally struggled and wedged our way -almost- to the see-thru counter-ish area. We tried to make up our minds in a hurry, but it just did not seem fast enough for the cooks. I ended up repeating myself, LOUDLY numerous times, simply because the people preparing the food could not hear me over everyone else, the loud music, and basically trying to rush us. Anyways, after enduring the line, we made it to the end of the counter, and a nice lady asked us if we'd like something to drink. Certainly. I'm exhausted now, and I've ended up paying nearly $20 for a headache and a darn good burrito bowl! Will I come here again? Maybe so. Not on a hot day, not after work, not during lunch. Maybe pop in when they first open or something. There's something about fighting through the crowd for your food that makes you want to just eat later when you get home. read more

Always busy which is good you know they always be restocking product. Parking is awful and the parking across the street at the old boarders parking lot is blocked off so goodluck. honestly I will not be back to this one I would rather take the drive to Oaklawn read more

Never going here again. Not ever. We've been here more than a few times in the past four years. They routinely screw up our order and it usually takes forever. Tonight was the last straw. I ordered online and it was scheduled to be ready at 7:15. I walked in the door at 7:16. My food was not on the unattended shelf where they leave all of the completed orders. I waited for about 10 minutes before asking the young person inside the door to the kitchen if my order was on the way. He said they had my order. About 10 minutes later he comes out and says that they had my order, but it was already made and picked up. I showed him my email receipt and told him I never got my order. He said I would need to go to the Chipotle website and get a refund. I told him that was unacceptable and that I wanted my food. About 5-10 minutes later his manager came out and reiterated that "the best they could do" was to have me go to the website for a refund. So I paid for my order, they let somebody else take my order, and now I have to leave with no food and wait for a refund from Chipotle's website. I was there for almost an hour and it took a fight for me to get them to do the right thing. This place is THE WORST. Their service is atrocious and their management is incompetent. I will never set foot in that "restaurant" again. read more

The workers look miserable, they obviously hate their job. When I asked for lime for my food they told me their boss said they couldn't give out any lime even though every chipotle gives out lime. I'm not mad at the workers for doing their jobs but I am mad that their boss said they couldn't give them out, they instead offered me a lemon. When do I need lemon for! And now they're are saying there is no pop available. Only water ifs coming out. read more