Where do I even begin? This review reflects multiple visits, and I've officially had enough. The only thing consistent about this location is its inconsistency. I keep giving them chances, and unfortunately, because I live downtown and it's a two minute walk, they continue to get my business. Ironically, they would get even more of my business if the experience were better. Customer service is practically nonexistent. You can stand there while multiple employees look directly at you, and not one of them offers a simple "hello" or "we'll be right with you." It genuinely feels like you're inconveniencing them by walking in. On my most recent visit, the cashier had an AirPod in and was on the phone while working. They are also constantly out of basic items (chips, pop, containers). On a previous visit, I ordered a quesadilla, and they were out of the proper container. Fine, that happens. What doesn't make sense is throwing the rice and beans directly into the quesadilla instead of using the small side containers for salsa, which they did in the past. Either they were out of those, too, or the employee simply didn't care. If I wanted everything mashed together, I would've ordered a burrito. Of course, since it's to go, I don't notice until I'm already home, and wasn't walking back, I think they count on that because most people just get the food and go, then don't bother to go back. Which is why when you order from the app there a greater chance the quality of your order/food is going to be poor. This location desperately needs better management, basic customer service training, and some consistency. For the record, I've spent many years in restaurant and retail management so I feel I am more understanding the most. read more

Chipotle Mexican Grill - Poorly made quesadilla with rice and beans inside of it - Mexican Near Me - Cleveland, Ohio

This is what their food looks like at 6:45pm.. Slow inside and was just throwing some chicken on the grill. Tables were nasty and workers didn't give an ounce of care to anything read more

Chipotle Mexican Grill - Mexican Near Me - Cleveland, Ohio

Visited Chipotle today and tried to order online. The online time to receive my order was 30 minutes. So I went in and ordered, which took about 10 minutes. While I was paying, a woman who identified herself as Cleopatra, came in looking for an employee to fight with. Unfortunately, said employee didn't ever work there, but she wasted no time looking for takeout orders to snatch. I think she was upset that the takeout orders were not kept in a location where the public can reach them, much to the chagrin of Cleopatra. Better luck next time, Cleo! My food was great. They really loaded up my chicken bowl. read more

Don't even know where to begin, first of all the ingredient quality at first glance was not great it looked as if the ingredients have been left sitting in the open far longer then they should of, next the service was awful! Not only were things added to my order that I did not order when I asked for it to be corrected the worker half assed picking the stuff off while many people were left waiting, and the other workers just stood there dumfounded. All in all worst chipotle I've been to by far. Also your soda is just sparkling water at that point. Ridiculous! read more

Portions were great and apart from me taking the rest of honey chicken & being out of vinaigrette they seemed well stocked. Service was good, I honestly could not care less about how bubbly they are, just as long as they are respectful and complete my order well. I used to work at chipotle and it can be tiring. The bowls were great, I know some days are tough for this chip but this was a fabulous day to get a bowl. Restaurant seemed clean as well. read more

Chipotle Mexican Grill - Bowl, white rice, honey chicken, fajita veggies, a desired amount of substantial corn portion, lettuce - Mexican Near Me - Cleveland, Ohio

See all

Horrible customer service. Felt like I was a complete inconvenience to the staff to even be there. It was actually uncomfortable. I would not go back. read more

Everything else was good but the meat was really burnt and nasty next time fix your meat

We were just leaving my friends graduation and we wanted to pick up some thing quick and healthy to eat so we looked and there was a chipotle minutes away. There's only street parking, so we were lucky to pull up and find a spot quickly! As we walked in, there were three employees walking around and talking to one another. They were having a conversation and laughing, and yet as we walked up to the register, they stopped their conversation and looked very annoyed! It was as if we impeded on their conversation and messed up their flow! I smiled and asked how the ladies day was, and she replied with, "You want a bowl or a burrito?" Eekk gats! I ordered my burrito bowl end when my boyfriend went to order his he politely asked for an extra spoonful of the fajitas, and the lady literally picked up one piece of bell pepper, and placed it in his salad! Lol Wow. The gentleman helping ring up the food was more polite and talkative. Yet as I went to get my credit card out to pay, his friend walked in, and he walked over to him and had a striking conversation while I was holding my credit card over the machine to pay. Lol , very interesting, but the food was fine, the fajita portion of my burrito bowl were rather spicy, but not a smoothie spice, just pepper spicy, and I don't think I would want to return to this particular chipotle ever again, since we seemed to inconvenience the employees by showing up. I'm only giving them a two star because the food was decent and with Cleveland prices I only paid $10 for my burrito bowl with avocado/guacamole and out here in California that would've been maybe $14! Hee. read more

Chipotle Mexican Grill - This place is empty- wow no wonder! Awful customer service! - Mexican Near Me - Cleveland, Ohio

I definitely understand why this location has a lot of crappy reviews. Came into the store and ordered a chicken bowl. The employee who made my food was nice. Gave me everything I needed and went on to help the next customer. When I came time to pay I was standing there for over five minutes cause the girl that was at the register was sweeping the dinning room. Like, I'm glad she was cleaning but when you have multiple people waiting to pay for their food (which was getting cold by now), you can put the broom aside and help the customers. Absolutely ridiculous! The food was good. Paid $8 and change which was FANTASTIC cause I live in NYC and what I got would have been unaffordable. My only complaints tho is 1. Since the food was sitting there while I waited to pay, it did get cold. Plus there was A LOT of sour cream which helped make it cold as well since you guys keep the temp on that WAY too low. And 2. You need to give a bit more chicken. I got a chicken bowl and there wasn't much in there. I think I would probably go back if I had to but this location wouldn't be my first choice. read more

Chipotle Mexican Grill - Chicken Bowl - Mexican Near Me - Cleveland, Ohio

Great service and ingredients are always fresh. I always go to this location and have a great experience.

The place is dirty within an hour of opening for the day. I kindly asked the person taking orders to change his gloves before making mine as I have Celiac Disease (gluten) and he had just made 3 burritos. He says "oh yeah," and I apologize for the inconvenience and he says "you're good I'm supposed to do that anyway," AND PROCEEDS TO ROLL HIS EYES TOWARD THE CUSTOMERS BEHIND ME. My bowl is then half made, just sitting there, while the cashier has no customers to cash out and the guy that took the orders continues making more. They were also out of hot sauce, the guac was brown, forgot my friend's queso, and their water machine was down. read more

1. There seems to be a complete lack of management and/or anyone in charge. Nothing on the prep line is run efficiently. The people making the orders are also running the register meaning EVERY order requires them to take their gloves off and rewash hands. 2. They constantly run out of product and say NOTHING to the people waiting 10-20 mins in line. 3. There's very little communication at ALL from staff - if any. They either need to hire more people or hire another manager. Wouldn't waste my time in the 20 min line. read more

Chipotle Mexican Grill - Mexican Near Me - Cleveland, Ohio

I haven't been to Chipotle in 14 years, this was my daughter's first time. I don't get the bad reviews AT ALL. It was busy so people definitely do come here. The portions were huge, neither of us could finish our bowl. She did a half steak half chicken mix, I did the Al Pastor. The rice was so good, the pico was super fresh, my meat had just come off the grill. Love that the veggies are so well cooked and soft, but the best was the HEAPING spoonful of sour cream. Drool... all mixed together it was a wonderful combo. The employees were fast and very friendly to all who they were helping as well. Good team they have here. My husband works downtown, I'll tell him to stop by more often, and we'll be back! read more

Chipotle Mexican Grill - Good people watching. - Mexican Near Me - Cleveland, Ohio

See all

The store refused to take orders in person and insisted if I wanted to get served I must order online. Sure it took less than 3 mins to do so, but then I got the bowl to eat at home to my surprise the bowl resembles nothing I ordered. Chicken Bowl with Fajitas and all the fixings except for guac and lettuce. I got everything in it EXCEPT the chicken and the fajitas. How can you forget the main ingredient? On top of all that Chipotle website is not working and the Chatbot "PERPPER" didn't work and had to submit through catering the issue which god knows how this is going to go. In the future just avoid this place at all cost. Not worth ruining your night and having to pay for another meal because an employee decided to be careless in their job. read more

I have never done a yelp review in my life but this chipotle is so bad it made me literally download this dumb app. Make an account and waste 10 minutes of my day just to say this is the worst chipotle ever. I've door dashed it about 3 times and everytime it's worse. Steak was hard as a rocks and cold. Lettuce was rotten and tasted funny. Sour cream was 100% spoiled. Absolutely nasty. read more

Rude service. Unclear what kind of manager would tolerate something like this. Poor quality. Throws the food around. read more

What a mess. Place is dead on MLK day and yet not ONE clean table to be found! Slowest workers I've seen at a chipotle and I've been to dozens of em. Very inconvenient location on Euclid unless you're walking here from an office bldg, no parking nearby. Food was normal. The fajitas mix were awesome looking. They ran out of kids chips but gave us adult size. read more

Chipotle Mexican Grill - Dirty tables everywhere - Mexican Near Me - Cleveland, Ohio

I was skeptical of the crappy reviews at first but now I get it. They forgot the lettuce on my online order and the rice wasn't made properly. read more

Worst chipotle I've ever been too. Hands down. The food sucks. The employees are all lazy. Your food is skimped every time. Only doing online orders 90% of the time. Just save yourself the trouble and go to another one. read more

I travel for work and have been to over 20 chipotle locations. This was by far the worst experience I have ever had. I had to wait 20 min for rice and while waiting I took a seat in the dining area. The staff was arguing with each other and another employee was banging stuff around while throwing around cuss words every other word. Everyone was standing around joking around with each other instead of attending or apologizing to customers for the wait. Something I had never seen and definitely surprised me. The floors, tables and even behind the counter were so dirty. I finally paid and went to get my drink and there was no ice in the machine. Don't know if I will return to a Chipotle anytime soon. read more

My experience with this location delivery has been exceedingly disappointing. Each time I place an order, there is invariably an item missing. On one occasion, I received chicken in my meal despite having ordered a vegetarian option. Most recently, on December 27, 2024, I ordered both an adult meal and a children's meal, but the salad that was supposed to accompany the children's meal was not included. read more

Worst chipotle in America it's 5:26pm on a Friday ... legit just an employee at the door saying "we closing early" IN A CROWDED DOWNTOWN AREA?! Just close permanently Always out of stock of items just horrible read more

I would think twice before placing a catering order here. The steak was omitted from our order. I have spent 30 mins calling Chipotle, talking to a bot, emailing the store. The only solution I was given after paying $25 for delivery and then tipping an additional $35 dollars was that someone would need to pick up or I would need to repurchase to have delivered. This is ridiculous and not a solution. There were many other toppings that were def not enough for 15 people. Disappointed. read more

This location is a disgrace to the chipotle franchise. I have never been to a worse location. I've been there 3 times and they were always out of an essential ingredient. Today there were no chips or salad dressing. How do you not have any chips in a chipotle?? I went at 6pm which is peak dinner time, I would think everything would be prepared as that is their busiest time. The place is also dirty and some of the workers were being very unprofessional. And everything always tastes slightly off. I would expect this from a more rural location but a downtown location should not be this horrible. Something needs to change with this place because if it doesn't it's just a waste of a valuable downtown storefront. read more

Absolutely the worst experience ever!!!! I arrived trying to grab dinner for myself and my family 10/21/2024 at 8:30 I arrived and went inside only to be met by the rudest most aggressive young man I have ever encountered. He then informed me that your cooperation Chipotle was not taking any order inside your establishment and that if I anted to eat tonight that I would have to order online only. After that I kindly said thank you and returned to my vehicle to leave. This is the second day in a row that they have pulled this stunt and I'm a very patient person as my wife tells me but this is out of control. It would be nice to be able to grab my family food after work. But lease do something about this thank you . read more

$28(taxes, tips and fees). and this is what I get. Unacceptable and disgusting. I will never eat chipotle again read more

Chipotle Mexican Grill - Mexican Near Me - Cleveland, Ohio

Came to grab lunch. They refused to take my order and said it must be online. Just like all the other reviews what should have taken 10min took 30 min. Avoid eating here. read more

No stars . The worst chipotle ever . Terrible service no , forks , napkins, rice over cooked. Workers playing in the store yelling rolling in chairs . No stars , got a full refund. read more

If I could give this location a negative 10000 if could. The owner should fire everyone that worked on 4/3/23. I came in for lunch around 11:45 am. The store looked like it wasn't open for business. There was water on the floor and the employees were standing around on their phones. I asked if they were open and no one responded. I proceeded to walk to the counter and asked again. A man finally pulled himself from his phone to come and take my order. The food station was a mess and I noticed the fajita mix was empty. I asked him if they had any ready. He told me no. I asked If they will be anymore. He told me "no time soon". I left and went somewhere else to eat. This is downtown Cleveland during lunch hour! @chipotle read more

So even if the stuff they are always out of (vegetables, salsa, no vinegsrette, no fajitas, etc) is nothing you order here, the utter lack of respect from employees makes it that much less enjoyable. I wish management would step in and start checking in on the place. Usually a fan of chipotle and very disappointed with the absolute lack of options and service. They are out of chips some times which blows my mind chipotle does not have chips, I get vegetables ever time and they never have vegetables, barely any sour cream on it. It's like the workers intentionally screw you read more

Chipotle Mexican Grill - The smallest amount of food I ever got at a chipotle and the quest with no chips, because they were out of chips at a chipotlw - Mexican Near Me - Cleveland, Ohio

Worst chipotle location. Even placing orders online for pickup means you're waiting around forever for them to get to you. Never any acknowledgment. Stay away read more

Terrible service. My online order was cancelled 5 minutes before it was supposed to be delivered. Don't eat here

I don't put it lightly when I say this is the worst chipotle in America. And this is from someone who enjoys getting it. I live walking distance to this location and will get in my car and drive to a different one if I crave it- that's how bad it is. I pray for anyone who goes there bc the place is a dump and the service is as bad as it gets. read more

As you can probably guess I have been to chipotle 1000 times. Recently, in the past year or so, I have stopping coming because the food wasn't really that good. Well what I figure is it must be the location I was going to because I just tried this location, it's close to work, and the food was fantastic!! I was expecting bland but what I got was well seasoned rice and chicken which made my bowl disappear in a blink of an eye. Lol This is what I remember chipotle to be! Plus the service here is fast and they give big helpings. This is my location for chipotle from now on!! Well done!! read more

Chipotle Mexican Grill - Mexican Near Me - Cleveland, Ohio

I love chipotle as a chain, but was disappointed with this location today. They were out of a lot of key ingredients (burrito tortillas, chicken, fajitas, beans, chips) and did not post what they were out of at the beginning of the line. Most frustrating... they had chips on the mobile order line but wouldn't let in store customers order without placing a separate mobile order for it. Service was fast (although not very friendly) and the burrito bowl I got, while not what I wanted originally, was to the chipotle standard I would expect. Hopefully this was just a one off experience and supply issues will be corrected soon! read more

Out of ingredients. Ordered beverage but only lemonade was left. But I used the last of that. Had to drink warm water even though I paid for a soda. No sour cream and very little chicken. read more

Unprofessional staff, acceptance of vulgarity and violence within the store (employees yelling at one another and at customers...) Food poisoning and corporate didn't do a things. Won't be back. Yikes! Worst chipotle in America is an understatement. read more

Poor quality. Ordered a veggie burrito and got about 10 beans in a tortilla wrap. DoorDash only refunded me $3 of the $13 I paid.

Only Orders online. You walk in and they yell at you. Very trashy. Can't even use the restroom. Workers are lazy can't even work the cashier. the food isn't even good.Hired a fake security guard instead of kitchen staff. read more

I understand that there's a staffing shortage, but you can't tell me that someone in corporate doesn't understand that the downtown location is a staple. I've given it one too many chances. Tonight I arrived to find a sign on the door that said "Online only, short staffed." Understandable. I sat in the dining room and created a chipotle account to order a burrito bowl. When they started making my order they ask if it was mine. They told me they didn't have brown rice, fajita veggies, or honey vinaigrettes. She asked if I still wanted my bowl. Reluctantly, I said yes. During the preparation I asked if I could have some queso or chips for inconveniences. She said no bc they were extra. I explained to her briefly that's how customer service works. While waiting for my bowl to be made I observed employees eating chicken from the prep station on the line. I hope this place improves, but won't return to find out. read more