Was told they had no coins, so instead they made me pay extra for my meal. My chips were also very stale.

My second and last visit at this franchise in Concord NH. I was served as I was eating in a France gourmet restaurant. The portion was so small that I refused my order. Although the employee that was served before me got a Texas sized portion that barely couldn't be contained in the bowl. Zero (0) star for this franchise, for the price, quality of the food, and customer service Though Taco Bell is just a couple feet away, and price wise for the quality of the food Taco Bell has better deal. read more

Chipotle Mexican Grill - Mexican Near Me - Concord, New Hampshire

its fast food, i worked at a different one for 4 weeks during a very dark period of my life. i asked for a to-go container, it's is used for catering. i asked for this because i wanted to eat at home because the tables had food on them. The employee mumbled something under her breath and went into robot mode. my portions were considerably small i felt like it was a passive aggressive way of "getting back at me" i guess i cant blame her. its a terrible job with no room for growth. besides the bad customer service experience from 2/3 employees i interacted with the food was't that good. for what i received i feel like it was worth half of what i paid and thats generous. people please stop supporting fast food restaurants as much as possible. let them destroy themselves the world will be a little bit better if we do so. god bless amen. dont get me wrong i respect those employees and i dont think they are losers they are probably miserable and have so much more potential i hope one of them sees this read more

I don't know why EVERY time we go to this particular location it is always dirty! We've been to other Chipotle restaurants and they don't seem to have this problem. Please guys clean it up! read more

This location is fucking foul.. there's food and trash all over the floor and counters.. the well where the soft drink dispenser is loaded with lemons and trash. I wonder how clean the forks are cause they're surrounded by food. If you're going in to order a burrito, you might as well just get a bowl because the whole thing is gonna end up in your lap. They all look baked as shit so you'd think they might have a clue on how to roll a simple burrito.. but nope! Enjoy. read more

I ordered a chicken burrito and get no chicken then go back and get handed a togo ramekin of chicken to put in my self worst $10 I ever spent in my life. Don't go here they can't even put chicken in a chicken burrito read more

The food is fine but the service is god awful. Ordered online at 8:05, for an 830 pickup, showed up at 833 to find my order was still not out. They helped multiple customers and continued to prep food while my order still wasn't out for another 20 minutes. They still were putting out other mobile orders for people that ordered after me, and when one of the employees finally asked me what my name was they didn't even have the food I ordered. Ridiculous read more

We love Chipotle and have a few near our house. Today while on a road trip we decided to stop at the one on Loudon Road in Concord NH. First the place was disgusting. The two ladies making the food were polite but the lady behind the register was miserable and rude! The place had run out of guacamole, chips and all sauces. Three young boys walked in ordered and the order was 9.33 the young gentleman only had a $10 he tried to pay and the miserable one told him she could only take exact change when he explained that's all he had and didn't own a credit card but that she could keep the 64 cents she told him it would ruin her register and there was nothing she could do. A guest ended up helping the kids so they could still get their order which was already made. We understand exact change but there was a too hard in front of her which she could have made change but instead decided she would be extra annoyed for having patrons. This is the worse chipotle we have visited missing items and the place was gross read more

I frequent this location a couple times per month. Chipotle in general is average quick serve. This location is okay. It could easily receive three or four stars if the staff would step out from behind the counter and clean the restaurant and patio. Sitting in the patio and not being able to find a clean table is poor service. Overflowing trash receptacles is a further stain on this establishment. Simple steps to an improved experience. read more

Been to the concord location multiple times and it is by far the worst I've ever been to consistently. My order is always messed up and the place is rarely clean. read more

I left because the front was covered in sauce and grease. I asked the kid for a squirt bottle and he just started smearing stuff all around. It seems like a group of teens have no adult manager. read more

Going downhill! Bring back Bolocco! Delivery was 1/2 hour late and food was cold. Guac is obviously bad but they sent it anyway. I see dos amigos in my future. read more

Chipotle Mexican Grill - Bad guac delivered by chipotle. They are going downhill. - Mexican Near Me - Concord, New Hampshire

Just picked up an order from Chipotle in Concord, New Hampshire and there was a LIVE STINKBUG in my bowl when I opened it. Absolutely disgusting and will never go back again. There is no excuse for this in a supposedly well managed and clean restaurant like this. read more

I ordered a couple of burritos two weeks ago from the location on Loudon Rd. in Concord. They were both inedible. Someone had poured cayenne pepper all over both burritos. I enjoy spicy food. It's very unusual for me to find things too spicy hot to eat, but this was bad. The only way I can figure, is someone was playing a prank. A very bad prank in really poor taste. Of course I made every effort to contact a manager, but that was futile. I submitted an email complaint to their corporate office, but never received a reply. I will never go back there. read more

We love the burritos. However, multiple times the cashier (more than one cashier) has been completely rude and acting as if they just could care less about giving good customer service. Such a turnoff. read more

This place absolutely sucks. Been going here since they opened and use to be a great location. The past few years they've gone down hill. Staff is really bad. Your constantly waiting for your online order sometimes 30 mins long. Always closed for random reasons, and say they will reopen but not when exactly. Tried calling and they un hook the line. Place should be closed permanently read more

I came in and ordered a chicken bowl. The food itself was alright but I was not particularly impressed with the service and the restaurant as a whole. When i came to the register I pulled out a 20 to pay for my food and was met with a grumpy response of "exact change or card". I even offered to give them 17$ for a 16.76 order and she still denied me. So after paying and being offered a fountian drink for a fountian that "does not have ice or soda" I began the search to find a table that had been wiped down (in which I was unsuccessful). read more

To be fair, I can't offer a comment on the food because my friend and I walked out before ordering. In short, we found the place dirty, with a ridiculously long (and SLOW) line to order, and a menu that we found confusing to decipher. Have considered giving them a second chance, but with so many other yummy choices on Loudon Rd. this probably won't happen. read more

Chipotle must have been getting my emails over the past 5 years. Finally open in Concord! walking distance from my office too! oh boy! First trip there today and service and food was up to par already on the first week. read more

This location is ABSOLUTELY APPALLING! I had never been to this particular location before. I've been to other chipotle restaurants in new England, and I've NEVER experienced anything like this one before! The food was fine, but as other reviewers have said, the place was beyond filthy! All 16 of their tables looked as though they hadn't been cleaned all freaking day. Also, when myself and my Dad were literally the only two people in the entire restaurant, not one of the 7 people standing behind the counter bothered to pick up a rag and disinfectant to clean ANY of the tables! We were sorely disappointed, and will never return to this location again. Please, anyone reading this, do yourself a favor and go just s couple of miles down the road to mainstreet Concord, and go to Dos Amigos. read more

Horrible customer service got my order wrong. tacos were squished. whoever manages this place needs to be fired. Only going to dos amigos in concord for a burrito from now on never again chipotle. This place needs to be closed down. read more

Honestly I don't know why I keep coming here because I leave everytime feeling upset and frustrated. My husband, my kid, and I love coming here for the food but the service is GOD AWFUL. I always order online because most of the time I need to be able to do a quick pick up and its 15 min late just about everytime. Its gotten to the point where my husband and I even give them a good ten min before even going in and its still not ready. And when you show any frustration to the staff they give you an attitude. People who come in and order at the counter get their food instantly and I have to wait. Today specifically I went in and waited 26 min after my pick up time and watched about 15 people come and go before I got my food and I was the last one there by the time I got it.They have also left the food out on the counter many times letting it get cold when I could have had it and been on my way if they would put in the bag and put it in the pickup area. My husband also just told me that he bit down on his chicken and there was was a bone with a tendon still attached. Shaking my head at this chipotle location. read more

Chipotle Mexican Grill - Mexican Near Me - Concord, New Hampshire

I started going to Chipotle just over a year ago because so many people told me the place was great. While the food is ok, the customer service is poor. I started tracking my service about a year ago and here are my results. Over the past approximate 12 months, I have been to three Chipotle's, but mainly Concord. Of the 17 visits where I ordered online, 9 of the orders where wrong, 3 of the orders were lost, the average pick up time was 26 minutes (even when you order over an hour in advance), and one order that was mine was not even close. There is a huge difference between a wrap and a bowl. The Concord store is consistently gross looking with trash over flowing, food all over the counters, and just dirty. Overall, I am unsatisfied. read more

I've never seen a more insanely run establishment in my life. Despite the nightmare holiday traffic in Concord, I fought my way to get a burrito to eat when I got home. I walked in to find at least a dozen patrons standing around and eating their food. To my dismay, when I walked up to order my food, I found out it was "online order" only. Why??? People can still eat inside without masks but I can't order what I want in person? Part of the joy of Chipotle is not knowing what you want until it's all in front of you. Why can I sit around and cough and sneeze and spit while I eat but I can't order a simple meal in person. Whoever runs that place has the business sense of a rock and deserves nothing but failure. This establishment is run by morons and almost certainly don't run a clean or efficient establishment. I wouldn't go back to this location, COVID or no COVID, if you held a gun to my head. I feel bad for the staff, but I wish nothing but misery for the owners who are literally watching money walk out the door because of their gross incompetence. I sincerely hope to see this place close as soon as possible. I will NEVER visit this location again. read more

In general I've always liked Chipotle but this location needs help. Several of the tables were dirty sure, but the bathrooms are just gross. I've always heard from people in the restaurant business that the cleanliness of a bathroom is a good indicator. Yuck. read more

Chipotle Mexican Grill - Mexican Near Me - Concord, New Hampshire

I asked for mild salsa on a burrito and a bowl. They gave me hot red salsa on them both. It was disgusting

Don't go here they won't take your order when you're standing in front of them!! Even though you pick the food up in Front of them. Very rude people read more

Foul restaurant. Went on 10/06/2020. Curly hair in my burrito. Trash all over the parking lot outside, since they're allowing outdoor seating but do not have a trash can provided. I will never go here again. Please do yourself a big favor and go down to Dos Amigos on Main Street! I have gone to Chipotle at this location more than once in the past, but never again. This place is absolutely foul and there's just no reason for it. read more

I had to wait an hour for my food and it was sitting behind the counter for 40 minutes

We've been many times, but the past 4-5 times have been getting worse and worse. We placed an order online for 3:00. When we arrived at 3, our food wasn't out so we waited 20 minutes for someone to help us. The food was ready... but it was sitting behind the counter because they ran out of queso. People in line were in and out fast, but we had to wait just for someone to acknowledge us. This is the usual for this area now I suppose. read more

This place always seems to disappoint versus the locations in Bedford and Manchester. The staff is always busy talking to each other instead of helping the customers. Food turns over much slower here than other locations. Service and staff is what you'd expect from McDonald's down the street. Don't come here often, but when I do, I remember why I try to avoid it. Burrito size? Small...... read more

Chipotle Mexican Grill - Mexican Near Me - Concord, New Hampshire

Perfect quick lunch stop. Fresh ingredients and great alternative to typical fast food.

terrible customer service. don't ask any questions unless you want to be belittled or straight up ignored

Could have been the worst service I've ever had at a restaurant before. We usually go to moe's but decided to try chipotle. We were unfamiliar with the menu and the staff was totally unwilling to help. I ordered for myself and I had a 5 year old with me and they acted annoyed that I had to order for him. Will never set foot in there again I will get better food next door at Taco Bell I'll just go there next time since moe's is sadly so far read more

The ambiance is friendly, clean, and smells delicious! The long line moved fast, 20 guests and I got my food in 6 minutes. I enjoyed a bowl with brown rice, fajitas, chicken, queso, medium salsa, guac, and lettuce. The flavors were delicous together and the perfect amount of food. While dining in, an employee came out and asked how my food tasted and when I was done, they came back and removed my empty bowl. They have a new promotion where you provide feedback via a survey and you get entered to win free burritos for a year! The cashier and the employee who came out reminded me to provide my feedback. I gave them 5 stars for the speed, taste, and friendly employees! Stop by and try this awesome place! read more

If I could give negative stars I would. The service is deplorable. The staff is too inexperienced to be serving the public. We went last week and they had no clue as to what to do when questions about the food were asked. The employee was going on break and bit into her food behind the counter serving area in plain view. Didn't this company just deal with a health issue in other locations. I asked for a little Guacamole and they dumped a huge pile on my food bowl. I requested less and the guy scooped the excess off my meal and slopped it back into the Guacamole serving container, it was covered in beans and cheese and it all went back into the guacamole. The facility doesn't look like it is finished yet. The area where the ceiling is has not been completed and the untreated rafters are exposed. They still are unfinished and you can see construction dust and spiderwebs forming above. I try to give everyone 5 stars. If you see my other reviews, I rarely give less than 5 and if I feel the need too, I don't and just chalk it upto a bad day at the place of business. In this case it was such a poor experience I gave them the review they deserve. Concord is a small town. Change your staff, finish your building and start over, or you won't make it here. Off to Bolocco we go. A great place I'm sorry we ever left to try the "new" place. read more

This is my burrito explosion. The guy knew it was too big, but still served me this. Cashier didn't even look up when she gave me the receipt. Rushed service with only two people behind me. read more

Chipotle Mexican Grill - Could not be eaten as burrito. The person making it knew too, but still served me this. Rushed service with two people behind me. - Mexican Near Me - Concord, New Hampshire

This place is not pet friendly. We saw the patio outside and thought we would be able to eat with our small dogs. Normally we can. Knowone on the patio. Before ordering we asked ans told no and left read more

Boo. Should I really be working this hard to chew meat? 'Nuff said.

Worst customer service I've ever experienced at a chipotle. They ran out of guacamole?! They were extremely slow even though it was NOT busy . They acted annoyed that I had a large order...as if it was an inconvenience for them. Never said thank you. It seems like it's a bunch of bratty teenagers running the show without an adult to tell them how to provide good service. read more