Without question the worst-run Chipotle in history. The manager should quit the industry. For dinner last night they had 3 people on the line. I arrived at 5:30 and didn't leave with food until 6:10. I could have had a sit-down meal at a real restaurant in that amount of time. They kept taking 2 web orders for every party in line. Seems it's always something with this place. And it's not the staff's fault. The employees are working as hard as they can, they seem miserable. It's palpable. CORPORATE CHIPOTLE: if you are looking for poorly run branches to turn around, start here. read more

If lukewarm soda, cold burritos, stale chips, and rude service are your thing, you've found the restaurant for you. I was stunned by how terrible our experience was at the Chipotle on York in Edina. They were out of peppers and onions, straws, ice, and silverware. Everyone working was grumpy and clearly not interested in customer service. DO BETTER. read more

Been here 5x, 4 of those times they've had staffing issues and have been online only. Don't waste your time going into this location. Management needs to be handled or just get rid of this location all together. read more

Worst service. Faster if you wait in line. Do not order here. Live bug in my sealed bowl and opened up inside a bug free high rise. They won't refund me and I'm never going here again. They lost my service. Rude staff told me to wait over 10 minutes when I got there when they could have prioritized my order since I was there way before the other orders. read more

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Frequently out of fajita veggies, skimp on guacamole, won't allow for other substitutions or concessions when they can't deliver what should be available. Poor service attitude on top of poor supply. Not an issue I ever have at Britto's Burritos. I'll drive the extra distance to not be repeatedly disappointed by this lackluster operation. read more

Got my order delivered with two litte ass pieces of meat and a big ass scoop of sour cream and tomatoes. Like wth i know damn well them employees wouldn't do that to they own food got me fucked up read more

App says open and takes your order and money. When you show up the doors are locked with a sign that says call for refunds. read more

Chipotle Mexican Grill - Refunds call 1-833-860-0467 - Mexican Near Me - Edina, Minnesota

Wish I could give 0 starts they need new managers or someone to get something right. They are always out of something terrible employees I promise it's worth the extra drive to go to any other location read more

After my son and I were able to get our food before a free movie. We both ordered the Barbacoa. I alternate between this and the Carnitas. Both got the rice and cheese (extra cheese!). I had all the salsas and also ended up with sour cream on it (I didn't think of it as a salsa, so it was too late when I noticed the guy putting it on the burrito). Per usual, the food was exactly as we expected. There was just one issue: No napkins. To me, if you're going to place someone's to-go order into a bag, throwing in some napkins should be what happens next before you close up the bag. We didn't stop anywhere else inside the shop, so we didn't think that we'd not have any napkins. You cannot eat a Chipotle burrito without at least six napkins per person, so. This seems to be a male dysfunction at several places from which I've taken food from the establishment. It is rare to not have a female give napkins with the food. Anyway, the food was MUCH better than the movie. At least for this not 13 year-old boy. My son loved both. read more

Worker was higher than me--and it showed. Not only did he completely butcher my burrito, but I was given attitude at the register and accused of trying to get free guac when we had no guac on the order. They compensated by adding another tortilla, which normally I wouldn't mind, but then they proceeded to ruin that one too. One star, worst Chipotle experience I've ever had. Will not visit this location again. read more

I ordered online and waited 10 minutes to find out I would wait another 20+ minutes before my food would be ready. Stay away from internet orders at this location. read more

the only reason I gave four stars is because it's only when I order via a delivery service that something small is unavailable or an ingredient is forgotten within the order. In person I have never had an issue. I love this store, the opportunities, the energy and, of course, the food. thanks guys and gals! read more

This was the worst Chipotle experience I had. It was dirty, they barely had any ingredients and ran out of everything and it was plenty of high schoolers with attitude - 0/10 experience. read more

Food is good bu operational issues today At 11:30 on a Monday they are out of chicken, veggies, water cups, and ice Simple things for a busy restaurant to manage. Makes me wonder if the manager of over worked. read more

This place is super dirty! I'm a little afraid to eat my food. The service was ok because it wasn't very busy. This place needs cleaning. Hope the kitchen is better than this. read more

I've only been to Chipotle 3 times this year. I just stopped going to this location last year because it was always either closed, there was no chicken or chips or some other ingredient, one time there was a plumbing problem which kept them closed. Anyhow, today was a surprise! I arrived just before noon. The line moved quickly, the employees on the line were quick and efficient, the line appeared clean, and all of the ingredients seemed to be in place. I ate in the dining room and really enjoyed my lunch. The chips were just the way I like them, crispy with the right amount of salt. I noticed the tables looked clean and someone came to clean off a table next to me after the diner left. I read some recent reviews from people who had a totally different experience, sorry to say. Anyhow, guess I came on the right day at the right time. Maybe they're getting their mojo back! read more

Though most are great, not all Chipotles are created equal. Case in point: one epically bad in San Jose (the Barbacoa was ridiculously watered-down) and this epically good one in Minneapolis could attest to vast disparities in quality. The CMG in Minneapolis was not only of the best I have been to, it was tremendously helpful in a successful weekend of competition. The food quality was great, but what set it apart was its service. After landing in Minneapolis on a Friday night, my dining companion and I went there for a satisfying dinner of Chicken Faijita Burrito Bol, Barbacoa Fajita Burrito Bol, and guacamole. On a Friday night following competition, we came in famished and definitely needed the Barbacoa Fajita Burrito Bol to assuage our hunger. Unfortunately, they had just run out and would not be able to make another batch before the close. The manager kindly offered the extra meat on two orders of the Steak Bols without any extra charge. Previously, we had stuck with the Barbacoa because the Steaks we had were quite fibery. Not so here; they were firm and lean but gristle-free and quite a pleasant alternative! The next day, we returned following mid-day competition for some Barbacoa. The manager noticed us and he provided us one Barbacoa Bol with extra meat on the house! The food was perfectly refreshing, balanced nutritious and hearty post competition/pre-night performance meal! Going above and beyond what we would even expect at the fanciest of gourmet restaurants, the manager at this CMG helped to make such an endearing first impression of our trip to Minnesota. If/when I go back to Minnesota, we are sure to make a trip back here :) read more

This last summer our delivery orders were incorrect about 50% of the time - missing chips, wrong toppings, etc. It seemed to get better by fall/winter with incorrect toppings about 20% of the time. You can't call the store to get this corrected. You need to call a hotline and they refund your money. Pickup: Way too busy, too many people waiting around, and be prepared to wait for 45 mins+. At one point, I couldn't get my app to work so I went into the store and asked if I could place the order manually. They said no and the manager tried to help me with the app. He couldn't get it to work and that was it. Great, thanks. So why do I still eat there? I'm celiac and it's hard to find local and relatively healthy places to order safe food from. Just hope they get new management and staff better to reduce the errors and wait time. Ugh. read more

They offered a $4 boorito today if you came in costume! I went as Carrie Poppins. They didn't even charge extra for guacamole. It's a great deal read more

Did this location get new management? We've done pick up a couple times in the past few weeks and it has been such a better experience than anything in the past. They even have the orders done on time (unlike the Richfield location down the road where you have to wait 40 minutes). Kudos. read more

Burnt chicken, they scraped together a 1/4 portion of beans, small portions, no change, no napkins, two forks first come first serve or sum. Worst Chipotle I've been. read more

We received the most horrible order for delivery. We ordered the Fajita Bowls and received 2 bowls of rice with nothing else in it. This is the second time this happened but we gave them a second chance. We will never order from them again. It was cold, the rice was clumpy and the chips were stale. My advice DO NOT GO TO THIS PLACE OR ORDER DELIVERY FROM THEM!!!! read more

Probably the worst Chipotle I've ever visited. No cash, no ice, no trash cans, no chips, no quality service. I knew I should have left but I was waiting in line mesmerized by the tornado of a disaster that was the experience. I may never go here again and I suggest you do the same. read more

This place has now switched to online orders only, no more standing in line. Tends to get short changed on food and the orders wrong. Today they screwed up all three items that we ordered. Including missing items. When I told them they were wrong, the lady dug through my bag to confirm. She said there is no way to do kids chicken quesadilla, and was quite rude about it. For going my order so wrong you shouldn't have acted like a total bitch also...... read more

Sucks, always closed, food potions are horrible,online orders always incorrect, staff is rude

Constantly closing their doors randomly throughout the day. In the middle of the week, on weekends. I'll place a mobile order and get there to pick it up and they'll be closed. Then I have to go through a refund process. This has happened so many times in the last few months. And when you do get your order, usually something is wrong. I don't get how this location is still open. read more

Have gone there several times and store is locked up. Business hours on door says they should be open. Something is not right. Have always been satisfied in the past. read more

Made a catering order for pick up at 4:45 last Saturday. They charged my credit card more than $120 and confirmed the order. When I got there Sat to pick up my order (25 people waiting at my house to eat Chipotle), there was a sign on the door that said "closed Sat and Sunday". I was never notified the store would be closed and catering order would not be filled. I tried to call the corporate numbers and they were of no help. I went to the store and was told "the manager is sitting in that black car over there". I went over to ask about getting a credit and she said "I can't go in the store, I have Ecoli and have to wait for a dr to clear me." SERIOUSLY?!?! I still have not received a credit for the order. I continue to call daily with no results - just a lot of excuses about "given it was over a $100 order it has to go to another dept for approval. We'll contact you once they approve it." Absolutely unacceptable. read more

This food was unbelievable dry. The chicken and steak tasted at least a couple days old. That's not even the worst part the customer service was just the worst they threw everything on my bowl I said a little salsa and they added more then ever. read more

The management at this location is absolute dog shit. Always under staffed, mixed up orders, random online order only. This store should be closed down IMO. I had an order for delivery and after 45 minutes of waiting the driver sends me a text saying "your order had to be cancelled due to under staffing" absolutely pathetic management. DO NOT COME TO THIS CHIPOTLE. read more

The Edina location is absolutely ridiculously awful. You never know if they are actually open. Even if the doors are open, the staff may scold you for being there, because they are understaffed, and tell you they aren't ready yet. If they even bother to acknowledge your presence in the first place. You may order online, only to show up, and the doors are locked, the lights are off, and a hand-written sign has a phone number scribbled to call for refunds. The place is disgustingly dirty. If you do end up getting service, they are always out of at least one ingredient also. So bad! read more

I am so tired on the crap! Every time I go here after 8:30 they are out of steak and/or veggie! Why? And the grill is already being cleaned??? Why cannot the person eating at 8:30 not get the same level of service and item selection as the person eating at noon? They say they are open until 10pm hit the closer you get to 10pm the fewer options you have. This is in most every location that in have been to! So crazy that this is the case, then they look at you like you out of line for asking why!!! That is just the worst customer service. If I could I would organized a boycott chipotle day to get their attention. I have posted this on social media Facebook, snap chat, FB etc. and I get lip service. Keep the darn gift cards and fix the problem! I go there weekly if not twice a week as I love the food but I will not settle for less than what I want... you don't have veggie, I'm walking out bro! No steak? How's that even allowed? Why why why chipotle? Answer me that my friends????? #eatbeforeeight read more

very messy tables, rude workers, and chips where expired. customer service could be better as well

They gave me like no food and I'm pissed. All my friends are upset. Also ordered online for a set time and 20 minutes later it still wasn't ready. Do not come here this place is fucked. read more

I travel weekly, so I frequent different Chipotle's regularly. This one is by far the WORST one I have ever been in and hopefully the worst one I'll ever be in. I was appalled at the rude, and disrespectful employees. I love Chipotle, so I'll go to the one in Bloomington where the employees are extremely friendly, even if it's 18 mins away, vs. this place that is only 3 mins from my hotel. They don't even deserve 1 Star. Don't believe me? Enter at your own risk. Shame on these employees and poor management. read more

Not that there aren't already enough bad reviews of this location lately, but I never even know when the inside is open anymore. Also, they never have veggies which is extremely annoying. read more

Worst run CMG in the history of CMG. Slow and half the time they are only doing online orders. Very frustrating

I give up on this location. The tables are sooo dirty. Walked in today and right back out. Yuck

This place is literally a joke. And I'm obsessed with Chipotle. The amount of times this place has messed up is outrageous. Not only have they given food to me on 3 different occasions that I was allergic to, last week they told me I already picked up my online order when I clearly had not and someone else actually took my order, the last 3 deliveries they have forgotten my f&)$$ing guacamole!!! It's not that difficult people. Read the order!!!!! read more

This is the most convenient Chipotle to me, but I literally avoid it because they get my order wrong EVERY. SINGLE. TIME. Without fail. Something has been Incorrect the last 5 times I've ordered online here, no exaggeration. When I've done online ordering, they always forget ingredients, forget entire pieces of the order (like sides of chips and guacamole) and often put ingredients on I didn't order, which is a problem because I have dairy allergies. Something needs to be fixed with the online order process. read more