I was really surprised to see such a low review at this restaurant until I walked in... the service was terrible. I ordered chips & queso with my meal and they only gave me a small cheese cup and no chips. I was told I should have ordered that at a different time? I was confused so I asked, then I just said large cheese. Still no chips. I walked back and waited to asked for chips. I got chips and attitude. Luckily I don't live here so I won't be back. It's unfortunate that a business is rated by the quality of its employees. I gave 2 extra stars for the meal being good. read more

Well folks - i'm sure it goes without saying this review will be the same as all the rest but if you want confirmation keep reading and I'll make it brief. Ambiance: Dirty, always dirty - if chipotle wasn't super easy to manage for my macros i would not eat here. The tables and floors are always dirty and watching the staff here move food and containers while dumping contents everywhere is not comforting in any way. Food: The food is manageable if your getting a fresh container of meat and sides, and it first my macros so it's supposed to be an easy and quick place to do so. Service: Not very friendly at all and do not look happy to be there working. I'm not always thrilled with my day job either but for a customer facing position at least smile and be polite and not grumpy. Lady serving me appeared to not speak english as she never responded to me (only speaking Spanish to her colleague) and was visibly bothered as I asked for the lettuce and salad on my bowl. Folks if you can - head to another location (although after perusing the other reviews it seems maybe this is a trend). Clearly this is a management or ownership problem that should be addressed. Won't be going back after so many bad experiences here. Sorry wish they were all good and cheery for you but life is life! Keep Munching! read more

Chipotle Mexican Grill - Chicken Bowl - Fast Food Near Me - Franklin, Tennessee

First visit to this Chipotle location - off Cool Springs Blvd, near the movie theater. We got in late on a Saturday and ordered immediately as there were few people present. Surprisingly, the food all seemed fresh still! We tried the new Chipotle Honey Chicken and the Adobe Ranch and it was so flavorful with everything! We got our food to-go but the ambiance is very industrial like modern and spacious. Plenty of parking in a shared lot with a few other businesses. Staff was a bit distracted and unfriendly, but it was a few hours til closing so likely growing tired. read more

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Tried the veggie taco at Chipotle - it was okay, nothing too impressive. The staff was friendly and the ambience felt pleasant. read more

Chipotle Mexican Grill - Menu - Fast Food Near Me - Franklin, Tennessee

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Ordered a chicken and black bean burrito for a quick lunch before an important meeting. I thought it wouldn't be a big deal. About 15 minutes before the meeting and 15 minutes after eating the burrito I had a sudden, urgent need requiring me to go to the restroom. When I arrived at the restroom I spied a colleague who is notorious for lengthy conversations with co workers who he'd run into in the restroom. He was also heading for the bathroom. He looked at me and smiled. Knowing that I couldn't provide him with the conversation he felt entitled to and while providing myself with the shit my body was demanding, I immediately turned around and walked back to my desk. 2 minutes later I returned to the restroom, where the loquacious gentleman had since departed. What happened next was complicated by my newly acquired travel bidet. The bowel movement I experienced could not be considered normal or healthy. Few would consider it ok to take a shit like that, especially at work. While the portable bidet did its job the noise generated by its electric motor was loud enough to make me feel really self conscious, as if someone in the adjoining women's room could hear mechanical noises through the wall and wonder what the hell could possibly be going on that required electric motors. The duration of the burrito shit was such that I was late to my meeting, compromising how I am professionally viewed. While I don't hold the staff at Chipotle fully accountable, it is without any doubt that I firmly believe the burrito was the sole catalyst in this tragic sequence of events. Thanks Chipotle. read more

Absolutely the worst!! Do catering from Chipotle weekly & would never go back to this location Worst employees, rude, awful customer service & not clean Chipotle corporate should be at this location to clean it up For being in such a good area/location this Chipotle is an embarrassment to the name read more

DO NOT ORDER CATERING FROM THIS LOCATION. We ordered 20 burritos and a "build your own" for 25 people... well, we got the 20 burritos but for the build your own we only received enough for 10 people. We literally got 13 tortillas to feed 25 people. We called to request the rest of our order be delivered and were told that we got what we ordered, and they will not bring the rest. Chipotle, 13 tortillas and 1 pan of beef CANNOT feed 25 people. Make it make sense. On top of all this, we could not even get a full refund for 15 people that did not get to eat. Needless to say, we will NO LONGER be using your catering services in the future, and I highly recommend you don't either. read more

An employee had to re wrap my burrito and lost a good bit of filling and more importantly half the guac stuck to the old tortilla. Also they were out of a lot of things. read more

Didn't have chicken at 6pm. That'll be 20 minutes. "Can you wipe off the lid of my bowl?" Wipes off with hand. Tables dirty All napkin holders out. Chipotle, what's up? read more

This is the most stingy chipotle I've ever been to. Barely any chicken and rice given, and it's been the same for the last year. I had to start asking for double rice every time I go. And I just got this chicken skin mixed in with my chicken. Gross! read more

Chipotle Mexican Grill - Chicken skin I found in my bowl - Fast Food Near Me - Franklin, Tennessee

I have never in my life left a bad review about a restaurant but my experience today infuriated me. I ordered a bowl with double chicken- and was charged for double chicken- for pickup. I regularly go in and order this so know the typical portion sizes. I think there was HALF A SCOOP of chicken in my order. Will never go to this location again. I paid $15 for rice, beans, and lettuce. read more

I'm a big chipotle fan. I get it at least once a week, usually more, and have been to hundreds across the country. This location consistently disappoints compared to the one in Brentwood. They never take your online order seriously when you put extra of something and they often get the order wrong. They give you way less food and it's clear that they don't care nearly as much as the Brentwood location. Do yourself a favor and drive an extra 10 minutes to the Brentwood location. read more

This place is disgustingly dirty. We got there shortly after 4 and the trash barrels were overflowing. The air dryer in the men's room didn't work. Worst Chipotle I've been too, will drive further to avoid this place. read more

the guacamole at any chipotle is my favorite no doubt. however, why can i order two kids cheese quesadillas in person but not a large one? that is literally so pointless in my opinion. so anywho, i ordered two kids cheese quesadillas per my usual, and i just want to say there was barely any cheese out on the quesadillas (not even enough to hold the tortilla together), and also there was a black hair in my sides of rice... i have blonde and red hair . also, the soda machine was not stocked up, so there was no lemonade for me either, and they were out of chips, although that is somewhat understandable for an order 45 minutes till close. probably the worst food experience i've had at this chipotle and any chipotle i've ever been to. read more

The customer service here is a breath of fresh air compared to other chipotle locations. The staff here should be commended. Convenient location, ample parking, suburban landscape. Overall a great experience. The workers truly work and are attentive and friendly. It's like I stepped into a time warp where people actually care. Great job. Bravo. read more

I waited over 30 minutes only for Chipotle to cancel my order without explanation. This is unacceptable read more

Chipotle Mexican Grill - I waited over 30 mins only to have Chipotle cancel my order - Fast Food Near Me - Franklin, Tennessee

I love fast yet fresh and healthy food, and Chipotle often satisfies a craving when I'm short on time. Unfortunately this location is too inconsistent to earn more than two stars. The good: There are a few friendly regular staff members. When done right, the good is fantastic and they have good meatless options and kid's meals. Corporate customer service offers promos when your order gets messed up. The bad: frequently get meat in my vegetarian burrito. They frequently run out of ingredients but they will fill your mobile order with missing ingredients anyway. Check before you leave if you can! Rice is often dry or undercooked. Verdict: inconsistent quality and frequent errors detract from the times it's delicious. read more

Went to this Chipotle restaurant this evening at 8:30 pm to pickup a salad to go. Got a basic chicken salad with beans, onions and peppers, and diced tomatoes. The lettuce and toppings filled up 1/2 the takeout container at most. All this for $9.60? It is no wonder most EVERYONE complains Chipotle's portions have noticeably reduced over the past several years yet the Chipotle CEO has publicly stated this is not so. Frankly, the CEO has not eaten in his many restaurants for him to make this false statement. Choose an alternate restaurant if you want better food value for your hard earned mucho dinero! read more

This Chipotle is located in a small shopping complex shared with DXL on the very busy part of Cool Springs Boulevard. For the most part it is your standard Chipotle location. I ventured in for lunch recently and boy was I surprised when I got to the register! I have not been to Chipotle in a while, apparently a long while as what I ordered last year that cost $12 was pushing $17 now! I am all for supporting healthy wages for folks, so me paying a bit more for something is fine...but I was just shocked when that total hit the screen! I came by on a rainy day and this location has several leaks throughout the place, a few that sit right above the food line. Which is a little uncomfortable, as they have water dripping from the ceiling into pans that sit next to other food. Hopefully they are addressing that immediately, as I can't imagine that is the safest way to do things in that situation. I went with my normal which is a Barbacoa Bowl and a side of chips plus drink. The line staff was friendly and hooked it up on the meat and cheese! The bowl was as expected, but the side of chips I got were half cooked and greasy. I had to change them out. Someone clearly pulled that batch of chips a little too early from the fryer. Staff was friendly and helpful from entry to exit. Overall, no major issues with this location. When the craving hits on lunch, I will surely be back through...but maybe on a sunny day next time. read more

Horrible service! The cashier had trouble using my redemption rewards points from the app after several tries it finally worked. I asked for a receipt and the cashier looked at the employee next to her and called me a "stupid,a$$,b$$$$. I immediately asked for the manager she refused to get one until the customer behind me also asked for the manager. The manager was no help at all and did not apologize. He simply said he would talk to her later. This location is usually dirty and the chips are always stale. Will no longer go to this chipolte . Much rather have the service and cleanliness of Cava! read more

It was very good I didn't even need to warm it up when I got home definitely recommend

To start there was no air conditioning in this chipotle so it was just as hot on a summer day outside as it was inside the workers gave awful portions and it looked like a children's burrito and the workers themselves were not nice at all and to top it off none of the soda machines worked so I got soda water instead 1 stare Would not recommend read more

I used to love this location, they have started to just decline in service and cleanliness. I order the same thing every time I go to chipotle and it's almost once a week. This location has honestly cut the serving sizes in half. I don't think I'll ever be back to this location. read more

Chipotle Mexican Grill - Bins by the door - Fast Food Near Me - Franklin, Tennessee

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We love Chipotle and seek the stores out even when we are traveling or on vacation. This afternoon we had the opportunity to visit a Chipotle we have never been to as we are visiting from out of state. The service was excellent as they seemed to be staffed for a big crowd and I was the only one in line. There were a number of people eating in the restaurant which is soooo good to see. I ordered a burrito bowl and a burrito. The ingredients were great and the servers were receptive to requests. It was a very efficient drop in for take out food. After doing everything right at the very end I ordered a side of chips & guac. I was in a hurry and didn't pay attention to the bag of chips, but when I got home and opened the bag I discovered there was about 2.5 inches of chips in the bag. The Manager should be embarrassed that after having every tray full and ready to serve that to save 5 cents they cut our bag way short. This dropped a potential 5-star experience to 3-star because of poor training and a really dumb decision. Indicating more training is needed that teaches employees that the little things make a difference. My wife didn't compliment the fact I got her a very good burrito, but instead "why did you spend $3.95 on 15-20 chips?" read more

Chipotle Mexican Grill - Almost an empty bag of chips for $3.95 - Fast Food Near Me - Franklin, Tennessee

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Every time we come to this location, there's always an issue. Always. They're out of something or they scrape the bottom of the bin, giving smaller portions of old food, instead of at least throwing it in the new bin that has fresh food in it and serving from that, Tonight, they're completely out of white rice over 30 minutes before they close. The childish employees were fiddling with the menu signs, trying to take them down while customers wait to order. Drink station completely empty, all tea containers removed. It says you're open until 11:00pm but in reality these kids are starting to closing down around 10:00pm so they can lock the door at 11pm. Cutting corners like nobody's business. The owner hires employees who have zero empathy and/or social skills and clearly has no shame for running this location so damn poorly. Avoid if at all possible. read more

April 1,2024 This place is a total joke!!!! They currently owe me $30. You never can get a hold of anyone to complain, and my book that's just like stealing!!!!!! I was yelled out by an employee in front of other customers, because thier quesadilla machine was out of order. This is now my sixth time having an issue and it's unreported, because I can't get a hold of anyone. DO NOT EAT HERE!!!!! The CEO Mr. Ells needs to get on the ground, and start visiting these places or at least get a phone number that works, so customers can get a hold of someone. On top of that, the restaurants are disgustingly dirty. The glass on the front doors was totally grimey ! No table tops cleaned! Goodness, how are they still in business? I want my money back too! I repeat, do not eat here!!!!! read more

This location is terrible. They are always out of something...Last week it was pico, this week it was queso, guac, corn salsa, and pico! It's the same excuse, "we have been really busy today!" I mean, can you not heat up some more queso, get another container of pico and make some guac? You have several employees standing around that need to be working! This is at 8:00 PM and you close at 11:00 PM. The trash area is overflowing and don't get me started on the drink area. Most of the lemonades are empty.. When you ask to speak to a manager, he isn't there. Do better! read more

The serving sizes were absolutely terrible I paid $18 for a bowl that was barely filled it's honestly criminal I would definitely never come back to this place unless they change read more

The to-go orders have consistently been disappointing. A salad with 5 pieces of lettuce guys? Very sparse servings... The quality the meal should not vary so widely based on whether or not I'm standing there watching you make the food. read more

if I use your app and you tell me it will take 10 min and I show up and you tell me it will still take another hour you suck! Then you tell me I can't cancel my order and get a refund? but then offer nothing in consideration for the giant dumpster fire you have going on you barely deserve one star I'll never use the app again. read more

This location keeps on going further downhill every time I visit. Today ordered a bowl to go - rice/chicken/ cheese. Got home and there was something green all in the cheese. I pulled it out, but think the cheese may have been mold or avocado from servers hand not greens by mistake. Picked out and threw out that part, didn't have appetite to finish but was hungry. Steak pieces mixed with chicken too. Ended up throwing it all out, what a waste of money. I would recommend going to the Brentwood location and skip the cool spring location. read more

Always a disaster here. Service is horrible, out of ingredients all the time. Today there were no chips or pico and they didn't close for another 2 hours. Lucky to get anyone to pay attention to you when you walk in. Go literally anywhere else read more

If I could give 0 stars I would. Went in a full costume for boorito and multiple signs said it was any entree. They ended up giving the discount to half of my group. They overcharged me ontop of taking away the deal and when I asked for a refund they only refunded the 2 dollars, when they should've refunded the whole meal for taking away the deal too. Terrible manager and staff. read more

Dirty store. Rude employees. We were overcharged. No apologies Go to the Brentwood Chipotle instead. read more

There is always a fire here at this location. Whether they do not have chips. Or today it was reading, my husbands no beans burrito had beans on a pick up order. I called the Chipotle in Spring Hill where I live and asked them to remake our burrito and Marissa there told me to ask the other location for a refund and that she would have to charge me for a burrito to be made correctly for us. So this company won't fix their mistake at other locations. Great trademark. I don't even write bad reviews, but this honestly sucks. I paid for no beans. I don't a refund. I want them to fix their mistake and bot ask me to buy another burrito. read more

I travel a lot for work and when I'm in a pinch, Chipotle is always my go to. Came to this location at 10:30pm on a Wednesday night.... The first thing that treated us was trash overflowing from all of the receptacles. Like I said, we were in a pinch so we went up to the counter where we were greeted with eye rolls and a "what do you want". This was 30 min from closing time, so they were out of a few items, which I understand. Half way through making out food, they all stopped to talk with another employee who had come in but wasn't working. Finally we were done and paid up, so my wife grabbed a Sprite from the fountain just to realize once we were back at the hotel that it was completely out of syrup... Definitely won't be coming back to this a Chipotle location ever again. read more

Got food poisoning here yesterday. Literally go anywhere else. Ordered the carne asada bowl. Had a few bites and it tasted bad, so I threw it out. About 45 minutes later, started feeling extremely sick & had to leave work early. Ruined my entire night. Very dirty store and soda machine was out of ice, making the soda extremely flat. Won't be back. read more

Order ahead online and this is my X2 chicken bowl. Looks like it's been half eaten. Very disappointed and seems like others have had online orders gone bad. read more

Chipotle Mexican Grill - Fast Food Near Me - Franklin, Tennessee

This chipotle has the slowest service of any chipotle I have ever been to. If you want to wait more than 30 minutes to get served this is the location for you. No matter when you go there is always a line and it seems that it takes 5 minutes to prepare one order and they don't prepare multiple orders in a row. The workers stand and talk to each other, drinking their drinks. If you are hungry when you walk in you'll be starving and your stomach may even start to eat itself by time you leave. I would NOT recommend this location. And every time i come here there is no lettuce. How can you not have lettuce?!? read more

I got charged $18 for a bowl at this location when I typically pay $14 at other locations and when I walked up to the cashier to tell her she made a mistake she said I don't know this is how the prices are ... and it does not taste good at all I'm not sure what they did but this is the order I always get and it did not taste good I am sooo disappointed and will never come back to this location again horrible horrible !!!! read more